Rated 3.8 out of 5 by 86
Rated 4.0 out of 5.0 by Traveler1999 great location
This is a convenient location for a night stay when traveling I-40. Staff friendly and helpful. Rooms clean.
October 22, 2013
Rated 1.0 out of 5.0 by RMS2707 Price Change
The hotel increased the price on the day I arrived. I had made an online reservation for 2 rooms about 4 months before our arrival. The only way I could get them to correct it was by calling Customer Care and they called the hotel which the hotel eventually admitted to their "mistake."
I also called in advance for a crib and when I arrived they did not have one and did not come up with one. As a platinum member I will not stay at this hotel or recommend it to anyone.
October 20, 2013
Rated 2.0 out of 5.0 by Snickers46 Poor Bed & outrageous price.
Made the mistake of passing through Albuquerque the week of the Hot Air Balloon extravaganza. Paid $160 for a $90 standard room. Little to offer and the bed gave me a backache. Tub did not drain while taking shower. No recognition for Rewards Club members. Won't stop in again.
October 20, 2013
Rated 5.0 out of 5.0 by CRBNJ Very helpful staff
Nice pool, spa, and fitness center. Appreciated the convenience of a washer and dryer available for guests. Staff was very friendly and helpful
October 19, 2013
Rated 5.0 out of 5.0 by michaelp72 Nice place to stay if on a budget
Looked all over for rooms as we were traveling to ABQ for the balloon festival. Many of the hotels I'd normally stay at were booked up or priced way up. Saw good reviews for this hotel so gave it a shot. Was really scared of the "motor lodge" setup of the place and didn't have real high expectations.
Upon arrival I was refreshed with the updated appearance of the place. The check-in area is nice and the property has a secure feel to it. When we got to the room it was clean and nice but a little small. With 3 of us we were squished in the room, but didn't plan on being in there too much so didn't worry about it too much.
With a little one, an indoor pool was a necessity. We had a second floor room that backed up to the pool area. The pool was nice and warm, but really cloudy with chlorine. The noise was never that bad and the place really quieted down after about 10:00. We all slept great, beds were comfortable, etc.
I went in with poor expectations but was impressed with the facility and we enjoyed our stay. I'd stay there again without a problem.
October 18, 2013
Rated 3.0 out of 5.0 by hilbil Standard place for 1-2 nights
I was very skeptical of this hotel from other reviews-which were poor. But those really bad reviews seemed to be mostly from the Rewards members, so maybe they expect a higher standard because they travel more? However, this hotel was average and good for 1-2 nights.
I did notice a couple ants on the carpet and that should be expected when a fridge and microwave are inside your room. Fridge was handy to store milk for my toddler.
Front desk was always available. I think the outside entrances were a little of a downfall, due to other tenants staying outside partying in the parking lot. There is a bar and an Applebee's within walking distance. Swimming area was clean. Breakfast buffett was okay.
Nice flat screen TV and updated fixtures were in our room.
October 15, 2013
Rated 3.0 out of 5.0 by p53kmw Good Location
The location and convenience of this property is why we selected it for our recent stay and that did not disappoint. However, after staying at numerous Holiday Inn Express and other IHG properties, this was the most disappointing for us. The mattresses and bedding definitely need an upgrade. The 'fitted' sheets would not stay on the mattress and by morning we felt like we were sleeping on a wadded up diaper pad. One night, my husband was up twice during the night to refit the bottom sheet to the mattress; did not make for a good night's sleep.
October 12, 2013
Rated 5.0 out of 5.0 by CRBNJ great location, excellent staff
This Holiday Inn Express is very easy to find from Route 40, has helpful and friendly staff and a great pool and spa. Really enjoyed our stay there.
October 7, 2013
Rated 5.0 out of 5.0 by 2Dad The stay was very comfortable
As weary seniors after a days driving we have come to expect a warm welcome at the Holiday inn Express. The Albuquerque (I-40 Eubank) was no exception & we have stayed at this hotel before. The front desk was expecting us and ready for us so check in was a breeze. The room & bathroom were clean and tidy as expected. The bed & pillows were comfortable so a good nights rest was had. Morning found us in the breakfast room where a tasty meal was had.
Check out was again a breeze. We did enjoy our stay & it was now time to get on the orad again.
October 6, 2013
Rated 5.0 out of 5.0 by Touristtime Clean and comfortable
Room was very clean, housekeeping service great. Staff was courteous and helpful. I felt safe staying here.
October 6, 2013
Rated 5.0 out of 5.0 by Robbie77 Excellent amenities and comfort!
We could not have enjoyed our stay more...comfortable, affordable, pleasant staff...A+...highly recommend!
October 5, 2013
Rated 4.0 out of 5.0 by AbqVisitor Staff could have been more helpful
My spouse ended up very ill during our stay. I had to retrieve breakfast for the whole family (two small children and spouse) because I did not want to leave my spouse in the room alone. Even though I mentioned it to the staff at the front, they did not offer to help me carry stuff up to the room. However, they did get me a tray. I still ended up making two trips. Would have been nice to have some help!
October 2, 2013
Rated 4.0 out of 5.0 by Jill2 friendly staff and great location
The location of the hotel is great. The staff was very friendly and helpful. The room was clean. The breakfast was good. The room seemed to need an update. The mattress seemed old, the sheets seemed thread bare, the desk chair had rips in it.
September 29, 2013
Rated 4.0 out of 5.0 by Rocky52 Nice room at a fair price.
Room was clean and comfortable, staff were very friendly. Good restaurants close by (Sadie's is excellent).
We have found Holiday Inn Express to be very consistant in comfort, cleanliness and price. We try to stay with Holiday Inn Express when ever we travel.
September 27, 2013
Rated 5.0 out of 5.0 by Igive Overall stay
Everything about our stay was excellent. The staff was very courteous and the accommodations were excellent.
September 24, 2013
Rated 5.0 out of 5.0 by Travelonbusiness654321 Nice hotel
Friendly staff; clean hotel; decent fitness center; no complaints.
September 22, 2013
Rated 5.0 out of 5.0 by Bjfa Very helpful !
Would stay here again if I am ever in NewvMexico !
August 27, 2013
Rated 5.0 out of 5.0 by Roger255 Great Hotel
Friendly, helpful and efficient staff. Convenient location!
August 25, 2013
Rated 4.0 out of 5.0 by jjoiner Beautiful Views
This was a very nice place to stay. The first night our AC was not working but the next morning they had someone come and change out the entire unit which made our 2nd day much more comfortable. The room was clean which was nice and the staff was friendly. Breakfast was better than other hotels I have stayed at but was still pre-made processed foods. Overall if I ever was back in New Mexico I would stay here again. OH and the best part was we were able to walk out the door and see the mountains...couldn't have asked for a better view...just beautiful!!
August 21, 2013
Rated 2.0 out of 5.0 by Diego191 Room smokie smell
Had a non-smoking room, that has a very smoky smell. Beds and pillows where uncomfortable.
August 21, 2013
Rated 1.0 out of 5.0 by Yoshioji Not worth the money
Room was filthy. Huge stain on carpet in front of television. Garbage all over the sidewalk and parking lot. old tshirt was on top of our air conditioner. Parking lot was too small for hotel. We had to park on opposite side. There was a lot of noise and door banging.
Charged us twice for the room and refused to correct mistake. Staff was surly and rude.
August 19, 2013
Rated 5.0 out of 5.0 by NJ214 Great staff and comfortable room
The staff provided excellent service, they were very welcoming and helpful. The room was in a convenient location, very clean and was comfortable.
August 18, 2013
Rated 5.0 out of 5.0 by MandoMan What a gem of a hotel
This isn't your normal looking hotel, but it is one of the nicest and cleanest ones. I love the fact that you added and elevator. Best thing you've done. It has been about a year since I've been here and I like all the upgrades. Nice business center, lobby looks contemporary to rival the new ones. Thank you to the staff for fast & friendly service. Keep up the good work and see you on our next visit to the Duke City.
August 12, 2013
Rated 3.0 out of 5.0 by Marty102 Refurbished
Could immedaitely tell that the hotel and rooms were refurbished. The rooms still had that old motel room look. The indoor pool area was very small and looked dirty.
August 8, 2013
Rated 5.0 out of 5.0 by Tmugg Loved it
Will stay here again. Great room,service and price. Convenient location.
August 5, 2013
Rated 5.0 out of 5.0 by annelizabeth22 Wedding ring returned
Driving from Arizona to Texas we stayed over night in Albuquerque. I was in Texas before I realized I had left my wedding ring on the nightstand. I called the hotel they located my ring. I was told I needed to call federal express and arrange for a pick up. I called Fed Ex several times and could not get the help I needed. Out of frustration I called the hotel and talked to the Hotel G.M. he personally took my ring to fed Ex and had it shipped to my business. I returned to Arizona a few days later and my ring was at my office as expected.
Because of the hotels kindness I was able to relax and enjoy the rest of my trip!
August 3, 2013
Rated 2.0 out of 5.0 by Acsa Staircase Motel
This facility is in the 50's,60's 70's style. Sprawling with one add on elevator on the backside to serve a sprawling building. Parking is jamed up and looks to be in a locked in space. Would stay here only as a last resort.
August 2, 2013
Rated 4.0 out of 5.0 by AEG46 Vehicle parking
Parking was less than desirable because several large vehicles and one with a trailer parked taking up several parking slots.
July 30, 2013
Rated 3.0 out of 5.0 by TravelGuff So so
This location lacks parking because I was told it shares a lot. After driving around the a few times, an employee told me to park in the handicapped. I felt that was unacceptable. Luckily, the next door hotel allowed me to park in theirs.
This location has what other HIE hotels have like the fridge and breakfast, but it was a bit older. The walls are thin and I could hear the neighbors.
It also seems to lack some of the care other locations have. Shower was dated (no tub), clock was not plugged in and then made noise, bathroom wallpaper was starting to come off and the a/c was noisy.
But the place was clean and I like staying with the brand I know and about what to expect.
Overall, wasn't great and wasn't terrible.
July 29, 2013
Rated 4.0 out of 5.0 by Baddad Bummer
Rooms are very small and furniture is dated. AC loud. Kids in hot tub right outside of room window were very loud. Below average HIE as I've stayed in many. Reservations were in error but after long discussions with desk staff, eventually straightened out. There was confusion about redeeming points or partial stay. Phone reservations had them correct. The desk staff could not understand what had happened at first. It appeared we would not have a room at first and they were saying there was a problem. All of the sudden there wasn't! Not very satisfied with the way that was handled.
July 27, 2013