Rated 1.0 out of 5.0 by TD01 Old / Dated
Room dirty & dark.
Poor example for Holiday Inn Express
March 23, 2013
Rated 5.0 out of 5.0 by BruceMN56 Great Staff
I checked in on a Tuesday evening, very ill. The staff called for transportation to a medical facility. I was admitted, and called back to the front desk. Staff held my room, and secured it until my wife arrived later the next day. They assisted my wife in every way possible while I was hospitalized. Staff went above and beyond to make sure we were taken care of. My one night stay extended to 5 with my medical condition. I am very thankful to the staff that looked out for me, and my family during this difficult time!
March 8, 2013
Rated 5.0 out of 5.0 by Marilyn56 Convenient to highway and quiet. Breakfast was just right and early.
Excellent communications while driving since using a cell phone a lot had to be repeated. Personnel was patient and greeted us warmly upon arrival with a friendly, 'you made it!'
March 6, 2013
Rated 2.0 out of 5.0 by gn23 Look at pictures first
This hotel advertises an indoor pool. Technically it is. You have to go outside to get to it!! In 20 degree weather this was not acceptable. We had sliding doors from our room to the pool. However, you cannot use them. Great. Don't try closing the bathrom door - you have to stand in the shower or squish into the wall. This was not NOT a typical Holiday Inn Express.
February 6, 2013
Rated 2.0 out of 5.0 by Ace1103 Owners Might Consider an Upgrade
The exterior corridors are frightening. I didn't feel safe in this property. This Hotel is very out dated and not at all what most Holiday Inn Expresses represent. The staff was wonderful considering the quality of product they had to deal with.
January 24, 2013
Rated 5.0 out of 5.0 by lcj5 Great service and pet friendly.
Just completed a cross-country trip, from west to east coast, staying at Holiday Inn Expresses. Wonderful experience at each stay. Clean, comfortable, friendly, put guests first, and eager to please. Especially pleased with the pet friendly opportunities.
January 21, 2013
Rated 5.0 out of 5.0 by drumworks2002 Will be staying there on my way to Durango
LOOOOOOVE this place-clean/quiet/friendly/comfortable....awesome...x200!
January 11, 2013
Rated 2.0 out of 5.0 by Joe49 Not all the same
This is an example of Holiday Inn buying old properties and just putting the HIE name on it expecting customers to accept the cheap facilities. If I wanted exterior corridors, no elevator, noisy wall mounted HVAC, terrible pillows and small bathrooms I would go to a budget chain motel. While the staff was good I can't say the same for the room. I stayed in a newer HIE in Rolla ,Mo the next night and it was very nice for the same price. I would pass by any of these ersatz HIE's in the future and stay with another brand if it comes to that.
January 9, 2013
Rated 4.0 out of 5.0 by TiredDriver123 Great Staff!!!
We were on our way to California when we stopped at this Holiday Inn for a night of rest. We arrived there too early after driving all night because I didn't calculate the 2-hour time change (and driving wasn't too bad). I didn't even realized that until the front desk lady noticed our tiredness and told us that our reserved room wasn't ready. I didn't even ask, but she made an arrangement so that we could check-in early and rest. How sweet and thoughtful she was!!! (I wish I could remember her name...) The floors of the swimming pool and jacuzzi areas could be cleaner, but everything else was great. I really like the people who wok there. That really matters for all businesses. I recommend this Holiday Inn!
January 6, 2013
Rated 5.0 out of 5.0 by heisteras Our choice of hotels to stay at in Albuquerque
We have stayed at this hotel for the past 5 visits to Albuquerque. We used to live there but after moving our family visits to ABQ require hotel stays and this one is convenient to I-40, shopping, dining, and our family. I personally enjoy the breakfast and the variety of choices that are offered. The staff is always positive and professional and represent the company well. We look for a hotel to sleep comfortably in at a reasonable price for a family of four, as we don't spend much time at the hotel itself. We also like having restaurants and shopping withing walking distance.
This time we brought our labrador for the first time ever on a trip and we gladly paid the $25.00 pet fee. We received one feces bag and some dog treats, which was a nice surprise. They have a grassy section to use for bathroom visits. The experience was very satisfactory.
January 6, 2013
Rated 2.0 out of 5.0 Hotel Issues
This was one of the worst Holiday Inn's I have stayed at in a long time. Breakfast area was too crowded and there was room in the next room for some of the tables to be moved out of the eating area where people could move through the line to get their food. Had to take a luke warm shower which in the winter was rough. What made the worst of it was when I told the front desk they said there was plenty of warm water. That was when I told her I wanted a hot shower not a warm shower she acted like it was my problem. The person I checked out after I had seen in the breakfast area and she stated the hot water was barely warm as well. I told the girl at the front desk that the person that had just checked out also complained about the water temperature and she said she had that room checked and there was warm water in that room as well. My recommendation if you are staying in Albuquerque in the winter stay somewhere else. A barely warm shower on a cold morning is not a way to start your morning.
January 4, 2013
Rated 2.0 out of 5.0 by timjan not so good
i have been a priority club member since 2000 and this is the worst stay we have ever had. it was cold outside and so i got to the room and prepared to take a nice warm shower and to my surprise no hot water only luke warm water. the same thing happened the next morning. room was next to pool and it was noisiey even after 10:00 at might. two thumbs down!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
January 3, 2013
Rated 5.0 out of 5.0 by Jaynet total care......
I have stayed here for the last 6 to 7 years and it has alway been great. From the front desk to every person that works here. Rooms spotless and the breakfast is wonderful. I will always stay here, :)
January 2, 2013
Rated 4.0 out of 5.0 by Hondo Great service and good value
Overall the value for this HIE is good. However it is a dated building that probably was another hotel at another time and was renamed HIE. I am not a fan of the motel type that this bulilding represents. I travel extensively and am now concerned about the locks that hotels have on the entry doors. HIE should address this issue and change the locks if they are of the easily hacked type. The staff was very nice and breakfast is always a plus at HIE's. It is close to the freeway and lots of eating, gas and shopping options.
December 18, 2012
Rated 5.0 out of 5.0 by Tstall ANOTHER Great HIE!
As usual, HIE was able to outdo itself in the comfort, we had for the money paid. This is in an older area of the city and might not be the safest area but security had us vary comfortable with the facility.
Breakfast was great (Love the rolls!). Check-in and check-out were very smooth.
December 12, 2012
Rated 4.0 out of 5.0 by noNick Good with one caveat
Good breakfast, although same basic meals every day. Only problem I had was that my room key didn't work in the mornings. I think it was because it was cold. I told the front desk Monday, but it wasn't fixed until Wednesday.
November 22, 2012
Rated 4.0 out of 5.0 by Hung1957 Quiet and excelent service
The service was great. I will stay at this hotel again if I have a chance.
November 9, 2012
Rated 5.0 out of 5.0 by Dick76 Warm Welcome
Excellent stay ending with a good breakfast with great service.
November 8, 2012
Rated 4.0 out of 5.0 by Len41 Special efforts
We stayed during the Albuquerque Balloon Fiesta. Many of the morning events require leaving the motel before 6 AM. Our first day there, staff made available some breakfast items at 4:15 AM so we could leave by 4:30 AM to catch our balloon ride. The second morning required our leaving by 5:45. Staff had the breakfast prepared and available in plenty of time for us to eat and make our park and ride committment. Normal breakfast hours start at 6:30. These extra efforts were really appreciated.
October 19, 2012
Rated 2.0 out of 5.0 by dogg odor
the overall stay was ok but their cleaning supplies leaves a bad odor in rooms would not stay their again could not stand the smell.
October 7, 2012
Rated 5.0 out of 5.0 by Perliwhts Comfortable beds, great value
When are in Albuquerque we always stay at this hotel. Great location for us.. I plan on staying again now in November.
October 6, 2012
Rated 5.0 out of 5.0 by Nina2 Absolutely loved this hotel and its staff!
I had not yet reviewed any hotels before but when I received an email asking for a review I just had to submit one. We drove in to Albuquerque from El Paso, TX for the state fair in September. Did I mention I had a bad back and the drive there was escrutiating? Anyway we arrived early but the very professional friendly hotel staff greeted us with warm smiles and let us know that our room was ready. We dropped off our luggage and headed out to the fair which was pretty nice. We were tired when we got in for the night. The beds were very comfortable and I was able to get a great night's sleep despite my bad back. The hotel is in a quite area and there was no traffic noise. I will be sure to stay here again the next time we visit Albuquerque. It is a great deal for the price.
September 28, 2012