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Rated 4.0 out of 5 by 276 reviewers.
Rated 1.0 out of 5.0 by Charged double - No return call made as of now. Stayed here in Oct 2013. They charged me double. I noticed it in some days later and called them that they said to call me back. Call back never happen. They literary stole my money. December 23, 2013
Rated 5.0 out of 5.0 by Same quality as in the past. I have stayed at this motel several times over the last few years and the service is as good as ever. December 16, 2013
Rated 4.0 out of 5.0 by Service and staff The staff was knowledgeable and efficient, facilities were excellent. Highly recommend this Holiday Inn Express. December 4, 2013
Rated 3.0 out of 5.0 by Poor service I stayed here twice in one week. Once on way driving east to visit family and again on my way back home. I had reservations for the trip out so I had no problem. I then stayed there on way back without a reservation. Of course the cost was $10 more per night without the reservation. Nothing was said about a hold of greater then the amount of the cost of the nights stay and I did not expect a hold of greater then the nights stay on my credit card since I did not have one the week prior. The next morning as I checked out I checked my temp charges on my credit card on my cell phone and saw the additional amount. It is not that it was such a big issue as many hotels do that but since they did not do it the week prior and certainly did not tell me they were doing it. If they had told me, when I checked in and before going to sleep I could have transferred money to the credit card to cover gas. But without the warning I was unable to do so. I do not recommend this hotel for this reason. November 21, 2013
Rated 4.0 out of 5.0 by Great Staff Rooms Need Updates We visited and stayed in Albuquerque on our way to Arizona and then chose to return to the Holiday Inn Express, on our way back from Arizona. Each time we were greeted by a friendly and knowledgeable Staff Member. By far, the Breakfast was among the best we had on our trip, and the Hostesses of the Breakfast Area were very nice. The rooms are a bit dark and the baths were dated. The beds were fine and the television was easy to see and had a reasonable volume control. The temperatures were good in the room, but there is a sign on the heating/cooling unit that rattles and did make it difficult to get to sleep. The parking lot was pretty dark as well, and we did have a bit of an uncomfortable encounter with a woman looking for money in the parking lot, but Staff immediately sent security out to remedy the situation. We would stay again, and would recommend the hotel to others. November 15, 2013
Rated 5.0 out of 5.0 by Road trip Front desk service was great, gave us a good recommendation for dinner and greeted us professionally. Room was very clean and well appointed. Good connection to the internet and nice flat screen TV. November 15, 2013
Rated 4.0 out of 5.0 by Good Hotel, room for improvement Staff were efficient, friendly and helpful. Nothing but the highest marks there. The bed was comfortable, though the pillows are a bit small. Suggestions for improvement. Water softening. The hard water is VERY noticeable. Exhaust vents in the bathrooms would be a useful improvement. Otherwise...I've stayed there before and will again if life again takes me through Albuquerque. November 10, 2013
Rated 3.0 out of 5.0 by Great location Loved the location right off I40. But the coffee was cold and the fitness center didn't open until 530am. As a traveler that was 730 my time, which was too late. It needs to be open 24hrs. November 8, 2013
Rated 2.0 out of 5.0 by disappointing stay We love Holiday in express but this was our least favourite hotel the rooms are dated, difficult to get to especially for a handicapped individual. The breakfast was terrible most of the food trays were empty, when they did bring more the eggs were watery and the sausage hard... We have stayed in a bunch of Holiday inn Express locations this is the first time I was very disappointed... November 6, 2013
Rated 2.0 out of 5.0 by Plastic mattress covers Slept hot because of the plastic bed covers. Also, the bottom sheets rode up the sides of the bed in the middle of the night so we were partly sleeping right on the plastic. terrible. Will not be using Holiday Inn again soon. On this trip we slept on plastic in three Holiday Inns.... enough already. October 24, 2013
Rated 4.0 out of 5.0 by great location This is a convenient location for a night stay when traveling I-40. Staff friendly and helpful. Rooms clean. October 22, 2013
Rated 1.0 out of 5.0 by Price Change The hotel increased the price on the day I arrived. I had made an online reservation for 2 rooms about 4 months before our arrival. The only way I could get them to correct it was by calling Customer Care and they called the hotel which the hotel eventually admitted to their "mistake." I also called in advance for a crib and when I arrived they did not have one and did not come up with one. As a platinum member I will not stay at this hotel or recommend it to anyone. October 20, 2013
Rated 2.0 out of 5.0 by Poor Bed & outrageous price. Made the mistake of passing through Albuquerque the week of the Hot Air Balloon extravaganza. Paid $160 for a $90 standard room. Little to offer and the bed gave me a backache. Tub did not drain while taking shower. No recognition for Rewards Club members. Won't stop in again. October 20, 2013
Rated 5.0 out of 5.0 by Very helpful staff Nice pool, spa, and fitness center. Appreciated the convenience of a washer and dryer available for guests. Staff was very friendly and helpful October 19, 2013
Rated 5.0 out of 5.0 by Nice place to stay if on a budget Looked all over for rooms as we were traveling to ABQ for the balloon festival. Many of the hotels I'd normally stay at were booked up or priced way up. Saw good reviews for this hotel so gave it a shot. Was really scared of the "motor lodge" setup of the place and didn't have real high expectations. Upon arrival I was refreshed with the updated appearance of the place. The check-in area is nice and the property has a secure feel to it. When we got to the room it was clean and nice but a little small. With 3 of us we were squished in the room, but didn't plan on being in there too much so didn't worry about it too much. With a little one, an indoor pool was a necessity. We had a second floor room that backed up to the pool area. The pool was nice and warm, but really cloudy with chlorine. The noise was never that bad and the place really quieted down after about 10:00. We all slept great, beds were comfortable, etc. I went in with poor expectations but was impressed with the facility and we enjoyed our stay. I'd stay there again without a problem. October 18, 2013
Rated 3.0 out of 5.0 by Standard place for 1-2 nights I was very skeptical of this hotel from other reviews-which were poor. But those really bad reviews seemed to be mostly from the Rewards members, so maybe they expect a higher standard because they travel more? However, this hotel was average and good for 1-2 nights. I did notice a couple ants on the carpet and that should be expected when a fridge and microwave are inside your room. Fridge was handy to store milk for my toddler. Front desk was always available. I think the outside entrances were a little of a downfall, due to other tenants staying outside partying in the parking lot. There is a bar and an Applebee's within walking distance. Swimming area was clean. Breakfast buffett was okay. Nice flat screen TV and updated fixtures were in our room. October 15, 2013
Rated 3.0 out of 5.0 by Good Location The location and convenience of this property is why we selected it for our recent stay and that did not disappoint. However, after staying at numerous Holiday Inn Express and other IHG properties, this was the most disappointing for us. The mattresses and bedding definitely need an upgrade. The 'fitted' sheets would not stay on the mattress and by morning we felt like we were sleeping on a wadded up diaper pad. One night, my husband was up twice during the night to refit the bottom sheet to the mattress; did not make for a good night's sleep. October 12, 2013
Rated 5.0 out of 5.0 by great location, excellent staff This Holiday Inn Express is very easy to find from Route 40, has helpful and friendly staff and a great pool and spa. Really enjoyed our stay there. October 7, 2013
Rated 5.0 out of 5.0 by The stay was very comfortable As weary seniors after a days driving we have come to expect a warm welcome at the Holiday inn Express. The Albuquerque (I-40 Eubank) was no exception & we have stayed at this hotel before. The front desk was expecting us and ready for us so check in was a breeze. The room & bathroom were clean and tidy as expected. The bed & pillows were comfortable so a good nights rest was had. Morning found us in the breakfast room where a tasty meal was had. Check out was again a breeze. We did enjoy our stay & it was now time to get on the orad again. October 6, 2013
Rated 5.0 out of 5.0 by Clean and comfortable Room was very clean, housekeeping service great. Staff was courteous and helpful. I felt safe staying here. October 6, 2013
Rated 5.0 out of 5.0 by Excellent amenities and comfort! We could not have enjoyed our stay more...comfortable, affordable, pleasant staff...A+...highly recommend! October 5, 2013
Rated 4.0 out of 5.0 by Staff could have been more helpful My spouse ended up very ill during our stay. I had to retrieve breakfast for the whole family (two small children and spouse) because I did not want to leave my spouse in the room alone. Even though I mentioned it to the staff at the front, they did not offer to help me carry stuff up to the room. However, they did get me a tray. I still ended up making two trips. Would have been nice to have some help! October 2, 2013
Rated 4.0 out of 5.0 by friendly staff and great location The location of the hotel is great. The staff was very friendly and helpful. The room was clean. The breakfast was good. The room seemed to need an update. The mattress seemed old, the sheets seemed thread bare, the desk chair had rips in it. September 29, 2013
Rated 4.0 out of 5.0 by Nice room at a fair price. Room was clean and comfortable, staff were very friendly. Good restaurants close by (Sadie's is excellent). We have found Holiday Inn Express to be very consistant in comfort, cleanliness and price. We try to stay with Holiday Inn Express when ever we travel. September 27, 2013
Rated 5.0 out of 5.0 by Overall stay Everything about our stay was excellent. The staff was very courteous and the accommodations were excellent. September 24, 2013
Rated 5.0 out of 5.0 by Nice hotel Friendly staff; clean hotel; decent fitness center; no complaints. September 22, 2013
Rated 5.0 out of 5.0 by Very helpful ! Would stay here again if I am ever in NewvMexico ! August 27, 2013
Rated 5.0 out of 5.0 by Great Hotel Friendly, helpful and efficient staff. Convenient location! August 25, 2013
Rated 4.0 out of 5.0 by Beautiful Views This was a very nice place to stay. The first night our AC was not working but the next morning they had someone come and change out the entire unit which made our 2nd day much more comfortable. The room was clean which was nice and the staff was friendly. Breakfast was better than other hotels I have stayed at but was still pre-made processed foods. Overall if I ever was back in New Mexico I would stay here again. OH and the best part was we were able to walk out the door and see the mountains...couldn't have asked for a better view...just beautiful!! August 21, 2013
Rated 2.0 out of 5.0 by Room smokie smell Had a non-smoking room, that has a very smoky smell. Beds and pillows where uncomfortable. August 21, 2013
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