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Rated 4.7 out of 5 by 399 reviewers.
Rated 5.0 out of 5.0 by Great location and friendly staff Great service from friendly staff. I'll recommend the properties to my traveling friends and family. August 16, 2013
Rated 5.0 out of 5.0 by Great Suite for larger family. We have stayed at this hotel about 6 times and the rooms are spacious and clean. The staff has been friendly and easy to work with when we had special requests. We always enjoy the coffee and cinnamon rolls! August 15, 2013
Rated 4.0 out of 5.0 Comfortable Stayed one night while on a road trip. What I expected from a Holiday Inn. Although, the room we had could use a good scrubbing on all the walls. Those Mr Clean erasers are a wonderful thing. They should get some. First floor road side.. You definitely can hear the road noise. August 13, 2013
Rated 5.0 out of 5.0 by Family friendly Needed crib for baby was instantly provided including light blanket. Room clean and beds are super-comfy! Bathroom also very clean. Room had microwave and fridge which is very convenient to have traveling with kids. Location is more industrial, gas station and office buildings next to it, but via GPS at the zoo or bio park in 10 minutes. Easy to find off highway. Pool adequate, nice sundeck. Breakfast was plentiful, fresh fruit always available in bowls set up in breakfast room. Familiar atmosphere overall. Oh and let's not forget the fresh baked chocolate chip cookies! August 11, 2013
Rated 4.0 out of 5.0 by Housekeeping staff On the second day of our stay we returned to our room after a day away and found that it was not cleaned and the bed was not made. When we returned to the room on the afternoon of the next day one toilet paper holder was empty and the other had barely enough to last the night. On the third day when we returned, there was no toilet paper and we had to go to the front desk to get additional rolls. August 11, 2013
Rated 5.0 out of 5.0 by Service Staff are terrific. Rooms are nice and clean. Mgr is excellent August 11, 2013
Rated 5.0 out of 5.0 by Spotless rom and outstanding staff What a surprise this hotel was. The building is new and the staff went out of the way to help us navigate around town. I don't usually stay at Holiday Inns so this was a pleasant discovery. August 11, 2013
Rated 5.0 out of 5.0 by great room Wonderful stay service was terrific staff were excellent August 10, 2013
Rated 4.0 out of 5.0 by Stay review The WiFi was sketchy when sitting on the patio by the pool which was very frustrating. August 8, 2013
Rated 4.0 out of 5.0 by Needing desk in room I booked a room with 2 queen beds like I asked, but I really would have liked to have a desk instead on the small table with 2 chairs. I was attending a class and having a desk would have made my studying easier, overall my stay was very satisfactory at this Holiday Inn. August 8, 2013
Rated 5.0 out of 5.0 by Great Locaction, Clean and Well Appointed Although the location is not directly in Old Town it was a perfect central location for anywhere we wanted to go and right across the street from the Indian Pueblo Cultural Center. The rooms were comfortable and provided everything we needed. Breakfast had a great selection of hot and cold items, the front desk staff was helpful and housekeeping did a great job. Last but not least, coming from the cornfields of the Midwest, opening the curtains each morning to see the mountain views and hot air balloons in the distance was an added bonus. I would recommend this hotel to anyone looking for a great property at a good price. August 6, 2013
Rated 5.0 out of 5.0 by Nice room and great location We left some clothes in the room when we left and the staff was so helpful locating the clothes and agreeing to send them to us. Thank you. August 5, 2013
Rated 5.0 out of 5.0 by Excellent Hotel Our stay was very pleasant. The staff was very friendly and the breakfast was delicious. This is one of the cleanest hotels I have stayed at. August 3, 2013
Rated 5.0 out of 5.0 by Great central location Very Nice Holiday Inn Express. Passed through on our way to Grand Canyon. Staff very friendly and made our stay very easy. Right off Highway 40, there is a Lowes, Walgreens and gas station/convenience store across the street. If I ever pass that way again this will be my stop. Thanks guys July 31, 2013
Rated 5.0 out of 5.0 by Great Staff Very Clean. Great Location and can't say enough about your great staff there. Freindly, courteous, and highly professional. July 31, 2013
Rated 4.0 out of 5.0 by Great staff amid room issues. Hotel was clean and well maintained. Our air conditioner wasn't working, so after two days we switched rooms. Staff provided us with an upgrade and we had NO problems the rest of the stay. Kudos to staff and management for rectifying the situation. BTW, ALL the air conditioners are being serviced this week. July 30, 2013
Rated 5.0 out of 5.0 by We ran out of kleenex one night. Managed somehow to get past the tissue issue. Overall all the property was clean, quiet, and with excellent housekeeping and front desk service. Breakfast was as expected with good food and appropriate selection. Afternoon cookies were a nice touch. Property location and freeway on/off ramps were convenient to everything we wanted/needed to do. King bed was comfortable and pillow selection just fine. July 29, 2013
Rated 5.0 out of 5.0 by Wonderful room We had a suite that was so spacious for our family and it was also a great price. We will stay there again if we are in the area. July 28, 2013
Rated 5.0 out of 5.0 by Trip for USARS Inline Speed Nationals We visited Albuquerque for the USARS Inline Speed Nationals in July. When we arrived at the property, we were informed that our room was not ready. Instead of making us wait, Geoffrey at the front desk offered to upgrade us to a suite room at the same price. The room was very spacious and comfortable. One morning we had to leave before breakfast hours. The gentleman at the front desk, Marcus, had already put out the cold items on the breakfast buffet so we could grab-n-go some items to take with us. Overall, the staff was very helpful and provided excellent customer service. Within walking distance to a Walgreens and the Indian Pueblo Cultural Center. Would definitely recommend this property! July 25, 2013
Rated 5.0 out of 5.0 by Wonderful Experience My husband and I thoroughly enjoyed our stay at Albuquerque Old Town location. The bed was very comfortable. The service was excellent. The breakfast choices were great. The location directly across the street from the DOI Learning Center made it extremely convenient. We would recommend you to anyone staying in your area. July 24, 2013
Rated 4.0 out of 5.0 by Enjoyable I've stayed in this hotel on several occasions and have enjoyed it very much during the previous stays. This time I requested a suite since I was planning to be there more than two nights and had an extra guest with me. The suite was nice and the rooms are always extremely clean and well organized. The only problem was that the room was on the corner and the traffic noise was extremely bad and woke us up too early every morning. I also could never access the wifi and called the front desk twice to inquire but there was no resolution. It could have been my device just couldn't find it. I wasn't on business so I just went to the lobby to access the wifi and found it easily. The breakfast has a large selection and is always hot and ready. The breakfast attendants as well as the front desk attendants are very friendly and helpful. The hotel is conveniently located right off of I-40 & I-25 so I will continue to choose this hotel each time I'm in Albuquerque. July 23, 2013
Rated 5.0 out of 5.0 by Comfortable room and Excellent customer service Easy and pleasant check in. Front desk gave us tips on how to get around town. Good breakfast options. Highly recommended! July 19, 2013
Rated 4.0 out of 5.0 by Very nice. Excellent service. Nice hotel. Enjoyed our stay. The room was clean, and the breakfast was enjoyable. July 17, 2013
Rated 4.0 out of 5.0 by Friendly front desk. Clean room My husband and I stayed here on our way to the Grand Canyon. We were greeted at the front desk by a nice agent. After entering our room, we received a phone call wanted to know if we needed anything. The room was clean. We had the hot tub all to ourselves. On our way home we stayed here again. The same friendly front desk and a clean room. July 16, 2013
Rated 5.0 out of 5.0 by Excellent! What a wonderful hotel and the location is ideal for getting around easy in Albuquerque. The staff is amazing especially the manager on duty, I know we're not supposed to mention names but the petite pretty lady who was the manager during my stay, was so friendly and accomodating. If you give awards, she deserves one! July 15, 2013
Rated 4.0 out of 5.0 by Great Hotel, Good Staff, Decent Location We stayed there two nights in July 2013. The room was very clean and nice. If you have stayed at other HIE's like I have, the rooms would be considered normal size. Pool was clean, but not huge. The only major gripe I had was with the breakfast. They ran out of food on our first morning, and what little was left turned some of the other patrons into a small pack of wolves. I was (illogically) embarrassed for them. I suppose my revulsion is attributed to individual decisions of those patrons and not the hotel's lack of amenities. But my family went away hungry that morning and we got to watch the circus for entertainment. Breakfast was much better on day 2. The location is pretty good, right off the interstate and close to Nob Hill. But you still can't walk to anything of interest. July 12, 2013
Rated 5.0 out of 5.0 by Great Stay in Old Town HIE is our go to brand on road trips.... we have stayed at many between Texas and California back and forth on I-40 and I-10. This was our first visit to this property - just west of downtown and right off I-40 to give us an easy start in the morning. Friendly staff and convenient to Old Town where we found a great restaurant for dinner. (Season's Grill). I was in the lobby at 5 a.m. and there was plenty of fresh coffee while I waited for the rest of the gang to wake up. Kids loved the pancake machine. Omelets didn't seem quite right, but enjoyed the famous cinnamon rolls and we were on our way. See ya down teh road! July 9, 2013
Rated 4.0 out of 5.0 by Not really Old Town I lived in Albuquerque many years ago and was pleased to find a Holiday Inn Express in Old Town, however the hotel is not actually in Old Town. July 9, 2013
Rated 3.0 out of 5.0 Handicap Amenities My wife and I were put in a handicap assigned room even though we did not request, nor do we need those facilities . . . yet. However, one thing I did notice in the handicap accessible shower seemed odd. There is a seat for those who need to sit down to shower. However . . . there was no soap dish or any other kind of platform to put their toiletries while they shower. Nor was there a towel rack within reach of someone who may be slightly impaired. I thought this odd for a handicap room. The major drawback to our experience for our one-week stay at this property . . . was the number of small children allowed to run up and down the hallway screaming as they did so. One night this happened after 9:00 p.m. I realize this is a parental issue, but nonetheless . . . it did affect the overall stay. Perhaps senior citizens should be placed on a floor that does not have families with young children. Just sayin'. July 5, 2013
Rated 5.0 out of 5.0 by Fantastic stay Room was great! Staff wonderful and the location superb. Could not have imagined a better 2 days in town! July 4, 2013
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