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Rated 4.6 out of 5 by 366 reviewers.
Rated 5.0 out of 5.0 by Comfortable room and bed Excellent location for travelling to other areas of ALB and to the interstates for touring around. The room was well appointed and comfortable. Staff were efficient and friendly. The only let down was breakfast. The quality and presentation of the food needs improving, as does the choices. Excellent pancakes, though. October 9, 2014
Rated 5.0 out of 5.0 by Good Location, Clean and Comfortable Room I have stayed at this hotel before and I really enjoyed that it was clean and comfortable, so me and my hubby came back to enjoy it again during the Albuquerque Balloon Fest. Recommend highly. October 8, 2014
Rated 4.0 out of 5.0 by review I had a pleasant and comfortable stay at this hotel. October 8, 2014
Rated 4.0 out of 5.0 by Elktrks Room was fine. I had to call the front desk & visit in person due to a guest in the room above me being too noisy...pounding on the floor, slamming something on the floor, & just being disrespectful. I was woke the first night @ 4:56am & then not able to get to sleep the following night until after 11:00pm, due to these disrespectful guests. I tried to change rooms, but was told there were no vacancies. October 8, 2014
Rated 5.0 out of 5.0 by The Place to stay in Albuquerque Great facility and staff. They have everything you need to relax whether on business or pleasure. October 7, 2014
Rated 5.0 out of 5.0 Business Getaway Upon arrival the staff was immediately helpful and actually went beyond what I had expected of them. On our day off a staff member helped us find maps and printed out fun places for us to go and enjoy. The room was much larger and nicer than expected which was a pleasant surprise. The fridge in my room was making some very loud noises so I just unplugged it before i went to bed. The breakfast food did the trick every morning but wasn't anything too fancy or special. The indoor pool was exactly what the doctor ordered after a long work day. Overall, I had a very positive experience. October 7, 2014
Rated 4.0 out of 5.0 by Very nice hotel at a great location. Overall room was very nice and clean. Bed and pillows were quite comfortable, as was the temperature in the room. Bathroom was clean and well lit. Towels were a bit small and not the softest, but that's really the case at a lot of hotels. Also, pets are allowed here, so kudos there. Free continental breakfast was about average, maybe even slightly below average, since there seemed an overall smaller selection of choices comparable to similar hotels. Fruit selection was disappointing. The staff, however, was not - VERY welcoming and friendly, both day and evening staff. Kind, helpful and attentive. This hotel hires well. Overall 3-night, 4-day stay was quite positive. Hotel located in great location; right off the highway, and very close to old-town, botanical gardens, aquarium, other places to see. Would very much recommend. October 5, 2014
Rated 5.0 out of 5.0 by Great Choice in Albuquerque The hotel was definitely quality and I would stay here again. The staff went out of their way to be friendly. Really impressed with everyone, it was like a contest to see who could be the nicest! And they all won! October 4, 2014
Rated 5.0 out of 5.0 by Good comfortable stay Moved from California to Texas with Albuquerque as one of our stops. Chose the HIEX Old Town for the good value and pet friendly stay. Overall enjoyed the stay and it was comfortable and my wife and I were able to relax and recharge for our next leg of our move the next day. Staff was very courteous. Breakfast was okay, but can't complain. Overall, would recommend this hotel when stopping in Albuquerque. October 4, 2014
Rated 5.0 out of 5.0 by Easy registration Had problems getting a Hampton Inns reservation clerk to understand why I couldn't provide my address (traveling). Offered email address. He disconnected me. Such a relief to talk to a Holiday Inn clerk who know exactly what she was doing - without a slew of information asked. October 3, 2014
Rated 4.0 out of 5.0 by Albuquerque I found the hotel to be okay. The breakfast bar was good and offered many different varieties. The coffee was good and offered different flavored creamers. September 30, 2014
Rated 5.0 out of 5.0 by Great place to rest! Slept Well! Nothing Like A Great Night Sleep To Tackle TheRoad The Next Day. September 29, 2014
Rated 4.0 out of 5.0 by Nice place, bad road noise Nicely run place. Convenient location compromised by significant road noise. Other wise a good night. September 29, 2014
Rated 5.0 out of 5.0 by Newer, convient from I-40 and friendly. Our room was clean. There were restaurants nearby but only one was walking distance. All workers were friendly. The breakfast was a nice selection. Complementary newspaper was appreciated. September 27, 2014
Rated 5.0 out of 5.0 by Great, pet-friendly experience! The staff at the front desk recommended a fantastic restaurant across the street and we found the Mexican-Indian blend of food absolutely delicious (blue corn enchiladas and fry bread tacos). Everything in the room was super clean and facilities easily accessible as we were travelling with our small dog. September 27, 2014
Rated 5.0 out of 5.0 by Location The room was clean and comfortable. Staff was friendly and helpful. The location was off of I40 which was the reason we chose this hotel. September 24, 2014
Rated 5.0 out of 5.0 by Service The staff at the Holiday Inn Express Historic Old Town in Albuquerque is great. Every employee in this hotel is incredibly nice and helpful. I'd especially like to acknowledge the housekeeping staff- the rooms are spotless and they do a fantastic job. September 24, 2014
Rated 5.0 out of 5.0 by Clean, clean, clean and great customer service. An excellent choice in the Albuquerque area. Not far from from historic Old Town - an easy drive. A great nights sleep in a super clean room. Would stay there again if in the area. September 23, 2014
Rated 5.0 out of 5.0 by Great Quality HIE A great HIE experience. Clean, Modern, and what I expect from Holiday Inn Express. September 21, 2014
Rated 5.0 out of 5.0 by A Nice Place to Stay Conveniently located in a quiet part of town that is still undeveloped. Close to good restaurants and very close to the Old Town area and all its character. September 17, 2014
Rated 5.0 out of 5.0 by Pleasant Stay in Albuquerque, New Mexico I recently stayed at the Holiday Inn Express, in old town, Albuquerque, New Mexico. The Hotel was very clean, quiet and well kept. The staff was friendly and polite and always smiling. Just up the street was an excellent dining experience too. The restaurant was in a cultural center and offered great food at a reasonable price. I will stay at the Holiday Inn Express on my next visit. September 16, 2014
Rated 5.0 out of 5.0 by Top notch pillows, towels and cinnamon buns Excellent choice for a stay in Albuquerque as it is centrally located to many of the major attractions and just off the interstate. Amenities at the hotel were excellent but we did not use the pool or fitness center. A definite repeat stay for us next visit. September 15, 2014
Rated 5.0 out of 5.0 by Great Stay and Accommodating Friendly Staff Rooms were clean and stylish. Beds were very comfortable. Staff was very friendly and accommodating. September 15, 2014
Rated 5.0 out of 5.0 by Staff outstanding The location of the hotel is excellent providing ready access to the Old Town, the cultural center, museums, sites outside of Albuquerque and shopping. However, it was the staff who made our stay so enjoyable. All staff are service oriented,friendly and helpful and as such it would unfair to single out any specific individuals. September 13, 2014
Rated 5.0 out of 5.0 by NIce hotel in the right location This hotel was a nice find in the area of Albuquerque that puts you just about in the center of it where everything is available yet the area is quiet enough for a good stay. The staff is very friendly and the hotel is very clean and up to date. September 13, 2014
Rated 5.0 out of 5.0 by Great Location Location is close to Old Town and easy access to major highways September 11, 2014
Rated 5.0 out of 5.0 by Excellent Staff was very friendly and helpful. They provided me with medication when I needed it for a headache. September 9, 2014
Rated 2.0 out of 5.0 by Poor Experience Although traveling for business with a Government Agency I had extreme difficulty at check in. I had to have a second room booked and pay a greater room rate then the original room. The staff tried helpful but based on the purpose of my travel and the frequency that individuals from my agency stay at the property there should never have been an issue! The Regional Government Office for the agency is next door. After check in I was unable to conduct business because the WIFI in the rooms is so poor and the internet speed slow. The business room had limited ability to load storage devices so I was unable to conduct the work in the business center. In the future I am going to stay at a property further away despite this hotel being adjacent to the regional office. September 5, 2014
Rated 4.0 out of 5.0 by Old Town Albuquerque Nice room and good location. There was adequate parking and the breakfast was good as well September 5, 2014
Rated 5.0 out of 5.0 by Great staff service - comfortable bed. Stayed for a week - the location was within walking distance from the building where I was doing training for a week. Also, the freeway exits were a couple of lights from the hotel so it was easy access to get on the freeway. The front desk staff was very helpful whenever I had questions and very friendly. I would recommend this hotel and stay there again if I needed to have training at the same location. September 3, 2014
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