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Rated 4.6 out of 5 by 371 reviewers.
Rated 4.0 out of 5.0 by Good place to stop We stopped here on our way to drop off our daughter at college. The staff was very nice. It was close to a pharmacy and fast food. It was a nice place to rest after driving all day. August 10, 2014
Rated 5.0 out of 5.0 by Overall Satisfied Great room for a great price in a convenient location. Nice friendly staff that checked us in quickly. August 9, 2014
Rated 5.0 out of 5.0 by Great Staff We stayed once in July and in August. Both times the staff not only made our stay their great, they also help to find actives to do that made our vacation better. August 9, 2014
Rated 5.0 out of 5.0 by Good choice... We arrived late and very tired and were treated very well by the staff. Though our club status was not acknowledged, when if inquired, amends were made. The room was great as were the pool and hot tub. Though we slept through breakfast, there was still coffee available when we needed it. I can't say enough about how lovely the night staff was. I do recommend this property. August 8, 2014
Rated 5.0 out of 5.0 by beautiful property and exellent staff Everyone was wonderful, front desk (night staff and morning staff) each person we encountered was very friendly. Very clean property. August 8, 2014
Rated 5.0 out of 5.0 by Business/Leisure The staff was great and location was great. I had no issues checking in or out. August 7, 2014
Rated 5.0 out of 5.0 by Great stay in Albuquerque My wife and I had a nice mountain view room at this HIE. We were impressed with the choice of soft or firm pillows, the cleanliness of the property and room. The bathroom was clean, modern and nice. The staff was friendly and knowledgeable. We were very happy with our stay and recommend it highly. August 6, 2014
Rated 5.0 out of 5.0 by Great location! We chose this hotel because of it's proximity to the highway, Old Town, Albuquerque BioPark and the Indian Pueblo Cultural Center. The hotel is comfortable and the staff friendly and helpful. We would stay here again. August 5, 2014
Rated 5.0 out of 5.0 by Comfy Bed, Great Breakfast, Convenient Location, New Hotel! My wife and I stayed here for 2 nights for a relocation. Overall, 5 out of 5 stars for sure! The bed was very comfortable, the hotel felt brand new, and the location was conveniently right off the highway. The breakfast options weren't much out of the ordinary for a continental breakfast, but I felt the quality of the available options was higher than most which I appreciated. The staff was very friendly and courteous with the exception of one gentleman who was not very helpful/friendly for one of our encounters. Other than that, great service. We personally loved this Holiday Inn and would not hesitate to stay here again! August 4, 2014
Rated 5.0 out of 5.0 by Comfortable bed very relaxing. Easy access to hotel. Good place to stay after driving all day in hot weather. Room was "crisp and cool" Quiet both in the hallways and rooms above. August 1, 2014
Rated 4.0 out of 5.0 by DETAILS Second stay here. Desk staff was very helpful and personable. Bath tub had a long hair inside. Breakfast ran out of milk and hot water. August 1, 2014
Rated 5.0 out of 5.0 by Spacious! Wonderful room for a family of five! Very spacious!! July 30, 2014
Rated 5.0 out of 5.0 by highly recommend We really enjoyed our stay at this place. The staff were exceptionally nice and helpful, room was very comfortable and afforded plenty of space, even for 4 adults. July 29, 2014
Rated 4.0 out of 5.0 by Nice choice Very clean, convenient hotel near old town. The bed was quite comfortable and the complimentary breakfast was the best of these I've had. The WIFI service is spotty. I kept getting kicked off WIFI and having to sign in. They did not allow the password to be stored on my device. Constantly signing in and waiting to connect is inconvenient and frustrating. They offer an Ethernet cable, but hey, really? Ethernet cable?!? I hope they have this corrected by my next stay in August. July 29, 2014
Rated 5.0 out of 5.0 by Very Accommodating! Stopped here to overnight on our way through Albuquerque. Great facilities! Everything was clean and the young lady at the desk, Jalena I think?, delivered the best customer service I have ever had. We always stay at HIE, but the service here was like no other. She gave us bottles of water for being IHG members (none of the other three HIE we stayed at during our trip did this) and went out of her way to help us find dinner plans. She should definitely be training other HIE clerks and managers! Great stay! July 29, 2014
Rated 5.0 out of 5.0 by Great Accommodations Room was clean, breakfast was great, and staff was friendly. July 27, 2014
Rated 4.0 out of 5.0 by Location, amenities, price, breakfast Convenient place to stay just off I-40, convenienct to old town. Rooms were comfortable and breakfast was great. July 27, 2014
Rated 4.0 out of 5.0 by RELAXED STAY Pleasant and helpful staff; great breakfast, comfy mattresses. Smelly elevator. July 25, 2014
Rated 5.0 out of 5.0 by Rough start turned out to be a great trip. When we arrived at the hotel we had been driving for several hours from Oklahoma and had just been through a hail storm on I-40. Jalena welcomed us and was a great help. On the second day after returning from dinner we found that the air conditioner was not working. Jalena found us a new room within 10 minutes and brought the keys up to us. Since I was not feeling well on the second day we decided that we wanted to stay another night, My husband spoke with Jalena and she had us booked for another night with no problems. The only bad thing that the pool was closed on Monday for a few hours but the problem was fixed and we were able to enjoy the hot tub again. My husband and I enjoyed the location in the fact that it was close to OLD TOWN but far enough away to be quieter. Overall our stay was great thanks to the wonderful staff. July 25, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Affordable, clean, comfortable accommodations. Would do it again. July 23, 2014
Rated 5.0 out of 5.0 by A Pleasure Once Again... This facility was a breath of fresh air after coming from a four state road trip. It reaffirmed once again why we love to stay here: perfect Old Town location, inviting/well-kept grounds and interior, friendly staff, and an immaculate and comfortable room. Book your reservation now - you will not be disappointed! July 23, 2014
Rated 5.0 out of 5.0 by Very Comfortable and Welcoming Hotel Holiday Inn Express and Suites in Historic Old Town was very easy to find, which we appreciated after having driven all day. The front desk staff was very friendly and offered us bottled water as soon as we checked in. We had 2 suites with an extra half bath, and the counter space in each bathroom was very generous. The main bathroom had a huge, tiled shower and separate Jacuzzi tub. I didn't get to try out the Jacuzzi, but my children said it was great. I wish we had more time to stay at this hotel, but we had to get up bright and early the next day and complete our journey home. The breakfast was fine. I would highly recommend the cinnamon rolls! The breakfast area and lobby were fresh-looking and clean. Overall, we enjoyed our stay, brief thought it was. We would definitely stay here again. July 22, 2014
Rated 5.0 out of 5.0 by Big family -- big comfort We were traveling with our 7 kids ages 17 mos to 14 years. The staff was so curtious and helpful. The room was a prefect size. The breakfast was sufficient. Big props to Penny who made me feel welcome from the time I called for a reservation and during our arrival and return. July 22, 2014
Rated 4.0 out of 5.0 by Good location Staying near Old Town was a first for us. This location was pretty close, although not within easy walking distance to Old Town. The first night we had noisy walkers above us, but staff moved us to a room on top floor and solved issue. The staff was very friendly and helpful, from maintenance through management. Recommended. July 21, 2014
Rated 3.0 out of 5.0 by Hot and unorganized We had booked a joining rooms 5 months prior, when we got there, they said there was none available. When we got into our room it was 80 degrees, the air conditioner was off and they said said the maids turned them off after the middle of July. Come to find out after a few hours the air conditioner was broke and they had no maintence man around or on call. The manager moved us to a smaller room, but then found out from another worker that air conditioner was broke also. By then we were hungry,they said while your out we will find you yet another room, with air. when we came back after waiting awhile they put us in a handicap room, the A/C was going good and that night we were fine. Then our next challenge was washing clothes, and we wern't the only ones. Everyone one was shocked that a hotel that has 4 floors would have 1 washer and 1 dryer??? I lost 3 hrs of my night waiting on clothes and people littered the hallway waiting in line to wash clothes :( by then the 3 of us were very annoyed with the handicap shower and tried to "rig" it to make it better,but we didn't want to risk losing A/C. The morning of our last day the hotel ran out of hot water...and our A/C unit finally quit. Upper management are the only ones to blame, the people who tried to help us did their best with what they had.. they did take money off my bill but, management needs to change some things in this hotel before we would ever go back. July 21, 2014
Rated 5.0 out of 5.0 by Great Location I had training near this location and was conviently located to my training facility as well as other places in Albuquerque. I'll recommend it to other travelers and co-workers! Gov't rates were also available! July 21, 2014
Rated 4.0 out of 5.0 by Convenient location I had a training right next door, so the location was very convenient. Comfortable beds, clean rooms, only issue was the wifi signal to my room (very western side) was weak, other than that; very nice stay and hotel. July 21, 2014
Rated 5.0 out of 5.0 by JUst one change I enjoyed my stay at this hotel. Was very clean and neat. The staff was very friendly and helpful. There's just one complaint I have about the room - it was clean, it just smelled musty like sweat and sweaty feet. I believe the carpets and furniture need to be cleaned every so many guests and that should rid the smell. Spraying the carpets and furniture will not do it. Other than that we had a satisfactory stay. July 21, 2014
Rated 5.0 out of 5.0 by Three nights in Albuquerque Everything was perfect from the cookies in the evening to the exceptional attention and care given by the staff. Special recognition to Vivian in breakfast area. July 19, 2014
Rated 5.0 out of 5.0 by staff The staff could not have been more attentive and helpful. July 18, 2014
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