Rated 4.6 out of 5 by 280
Rated 5.0 out of 5.0 by PK** Great customer service!
We stayed for one night the first time in mid-March - we were so impressed with not only customer service but our room, that on our way back, 2 weeks later, we stayed again for 3 nights...the staff was outstanding, especially Penny...she went out of her way to make sure we were well taken care of - both times we stayed there! We were on a 6000 mile trip through the Southwest - and this particular HIE stands out !
April 7, 2014
Rated 3.0 out of 5.0 by A Nickname 14 Not What We Reserved
We had reserved a 2 Queen bed suite for our girls weekend away. 3 of us planned to share the suite with a separate bed for every one, when the pullout sofa was included. We knew we would be arriving after normal check-in time and informed the person making our reservations that we would need our room held for late check-in. He said this would not be a problem. Upon arriving we were told no suite was available, even though we had a reservation for one. How does this happen?? Other options were offered, including two connected rooms. We all wanted to remain together. Afterall, this was a girls weekend away. Who wants to be alone in their own room for that? Eventually we chose a king suite, which meant two of us had to share a king bed. This was not the best choice, yet we made do. We still had a great weekend, but not because of Holiday Inn keeping our reservations.
April 6, 2014
Rated 2.0 out of 5.0 by Playbook Sleepless in Albuquerque
Two nights of waking at 4:00 am by construction noise. The staff can't change that, but they could have changed our room. Wireless was awful. We were right next to the router but apparently behind it. Great signal in the hallway, none at all in the room. Once again, no offer to switch the room until the second day of griping. I asked the front desk staff if we could depart a day early without penalty and the clerk didn't know. I had to go out into the hallway, use the WiFi to get the phone number for Holiday Inn customer service. Penny was the only helpful staffer. They have plans to change the wireless and I'm sure the construction won't last forever, but give your guests a break. Not as close to Old Town as the name would suggest.
March 31, 2014
Rated 5.0 out of 5.0 by JKam Really great
Staff goes over and above. Comfy room, nice pool and Jacuzzi, great gym, cookies and fruit and coffee.... Had a great time and we will be back!
March 26, 2014
Rated 5.0 out of 5.0 by MichaelH48 Great Staff
Everyone is attentive and pleasant from the moment you enter until the time you leave. I sincerely appreciate the patience of desk and cleaning staff as I was taken ill during the night and they helped provide the extra items I needed to get home.
March 24, 2014
Rated 5.0 out of 5.0 by OLSM65 Best Holiday Inn Ever
We have been traveling for many years and this was the BEST Holiday Inn we ever stayed at. The rooms were very clean and the beds were wonderful. The staff did all they could to make us feel welcome and were very helpful with local attractions/directions.I can't think of any negatives at all!
March 24, 2014
Rated 4.0 out of 5.0 by Moosejawblue Quality Accommodations but Weak Wireless Internet
I stayed here for a convention held in another nearby hotel. They offered a great rate and good accommodations, but the rooms are spread out into long wings, and the Internet service is weak to nonexistent. I had no trouble logging in to the web at the convention hotel which hand multiple hot spots, but even in the lobby I could not get a strong enough signal to check my email and send important messages. This is the only fault I found, but it's a serious one for the business traveler. When I complained to the manager he simply told me to read the little card on the table of my room desk, which offered no solutions at all. When I asked to borrow an Ethernet cable to connect my laptop to the wall outlet, the desk clerk said he had none. If you depend on the web, it's advisable to bring your own cable.
March 24, 2014
Rated 5.0 out of 5.0 by NMLovers Clean and Comfortable
On business. Room had microwave and fridge. There is a Walgreen's across the street to load up on water and snacks. Also, a gas station on the corner to fill up your car. Attended training next door and walked each day. Staff is very friendly and nice. Close drive to Old Town.
March 24, 2014
Rated 5.0 out of 5.0 by Frances63 Nice hotel
As always, HIE provided a very comfortable, clean room. As always a very pleasant and helpful front desk. My usual complaint - only sweetened cereals for breakfast, and fake butter. There are 4 cold cereals - surely one of them could be unsweetened! (and raisin bran doesn't count). This seems to be a corporate decision, as every HIE we've been in has been the same. And fake butter - come on.
March 24, 2014
Rated 5.0 out of 5.0 by Irish48 A Good Night's Rest
We recently stayed at the Holiday Inn Express Historic Old Town in Albuquerque. On arrival we were greeted by a delightful , friendly front desk staff member by the name of Jalena. She quickly and efficiently dealt with us so that everyone could get settled in and rest after a long day on the road dealing with the worst snow I have ever encountered in over 50 years of Colorado driving. She even had my IHG account number which I had forgotten in making my reservation. Her friendly manner was a welcome sight at the the end of our day.
The room as usual was clean, quiet and comfortable.
In the morning we enjoyed a nice breakfast, including those tasty cinnamon rolls, which prepared us for another long day on the highway.
This is the best place to stay in Albuquerque!
March 20, 2014
Rated 5.0 out of 5.0 by PK** NIce place
We enjoyed our brief stay but thought the breakfast was a bit lacking in choice.
March 19, 2014
Rated 5.0 out of 5.0 by Kck61 Friendly staff, clean rooms and comfortable beds
This was a great place to stay! Booked online after reading reviews.
The staff was awesome, friendly asking how our day went every evening we came in. (Jalina , Penny, Tony) sorry for any mis spelled names! They were all great! Thanks for making our stay so enjoyable! Breakfast was very good the the staff continually filled empty food items and requests. The rooms were clean and comfortable. Will stay here again! Thanks to all for a great stay in Albuquerque!!!
P.S .Thanks for the cookies too!!!
March 15, 2014
Rated 5.0 out of 5.0 by Jonaham great rooms and service
The girls at the entrance were super and they were very courteous.
March 14, 2014
Rated 5.0 out of 5.0 by cal and Mary best rest in over 4000 mile trip!
Bed and pillows were just right! We like the soft pillows and the guest laundry was handy
March 10, 2014
Rated 5.0 out of 5.0 by Wolfie77 Quick Stop
This was my first time at this Holiday Inn Express as My family and I were traveling from the Midwest to Arizona, we stopped in Albuquerque for the night. the room was perfect in size for us and had a separate living room area from the bedroom, great size for the price. very quiet and the staff was very nice as well. If I am in Albuquerque again, I will stay here again for sure.
March 9, 2014
Rated 5.0 out of 5.0 by mariana303 I dont know her name
The lady upfront in the evenings is so nice and very very kind I wish I would remember her name. All the staff is so nice, but she was just a little extra. Love the warm cookies
March 7, 2014
Rated 5.0 out of 5.0 by Julanne Helpful Staff
The front desk staff (Penny and Harris) took the time to help us find good local restaurants and nearby attractions. The hotel looks like it was built yesterday--everything looked new on the inside and out.
March 4, 2014
Rated 5.0 out of 5.0 by 1997350Ford Great service and comfortable beds.
The front desk hostess was great, she was very courteous, friendly and helpful. She went above and beyond to make your stay comfortable and enjoyable. The rooms were very clean and the beds were comfortable. We enjoyed our stay and wouldn't hesitate to stay there again.
March 3, 2014
Rated 5.0 out of 5.0 by dps6 convenient location
It is in a good location before entering the big cities. I wulld have enjoyed spending time exploring "Old Town," but we were on a time frame & couldn't do so.
February 16, 2014
Rated 5.0 out of 5.0 by Srtravelers2 Easy access to I40 with hugh rooms
Wanted quick access to I40 so this hotel was chosen. Very easy to find, check-in was quick without problems. Room was hugh - a 2 queen bed suite with a living area the size of most HIE regular rooms with bed. Then there was a second alcove room with the 2 beds and second TV. If you were mingling people in the living part of the room I would imagine 30 folks could be comfortable. The only downsize was the lack of lighting. Energy saving bulbs that do get brighter as time allows but needed more overall lighting. Breakfast was quite a surprise. The normal, average breakfast was there but they had two women working like I've never seen workers work. I will admit most dining attendants are rarely seen unless they bring something from the kitchen. Vivian and Ericka worked like crazy bring food, cleaning tables, straightening napkins and silver ware, wiping any spills on the breakfast counter, organizing and refilling the refrig of yogurt and eggs and milk - they never stopped!! They need to be the example that you secretly video to show other HIE attendants what impresses guests. Unless you are first at breakfast you have to choose from the least dirty table - they were immediately cleared and wiped by these women. Never seen anything like it. And they were very quick to ask what you needed so they could get it for you - and to take any plates or items for trash. Keep these women Albuquerque!
February 13, 2014
Rated 5.0 out of 5.0 by Oly1956 I Will be Back!
Excellent location and the staff are the most personable that I have ever met. The little things like greeting and asking how my day went. The offer of coffee and a cookie. The room was beautiful and comforting. A totally wonderful experience. I will be back to this particular hotel and will recommend it as well as all in the Holiday Inn family.
February 8, 2014
Rated 5.0 out of 5.0 by I. B. Cominbache Great place to stay
The only glitch was having the handicapped room closer to the front door.
January 24, 2014
Rated 3.0 out of 5.0 by Wukn wireless
The wireless only worked if I was by the door to the room.
January 24, 2014
Rated 5.0 out of 5.0 by DinDen Outstanding staff
Room and bed were so comfortable. Ultra friendly staff. Would stay here again without question.
January 20, 2014
Rated 5.0 out of 5.0 by MarilynSue53 Best Hotel Ever
The room was very comfortable and quiet. The hot breakfast was awesome. The staff was very courteous and friendly. The manager asked how things were. It was very nice to have a microwave and refrigerator in the room, as well as tea. And there were free, fresh cookies in the lobby. The pool and hot tub were excellent, and also the exercise room. It was a delightful stay.
January 18, 2014
Rated 5.0 out of 5.0 by Talisker Nice place in a neat town
This was the second time we stayed here. We were on the home bound side of our cross country driving vacation. The place is located very close to the interstate and is easy to get to and around. There is a gas station and a local attraction, The Indian Pueblo Museum and Cultural center right across the street. The center has a very good restaurant as well as a pretty interesting set of exhibits and events going on all the time. Don't cheat yourself out of visiting there if you stay at the motel.
The staff was very helpful and efficient with checkin. They recognized us as IHG members and did everything we asked and more to make our stays pleasant.
The rooms was perfectly comfortable. Everything worked and appeared to be brand new. there were plugins galore to charge all our tablets, phones, and laptops with plenty of space for all the wall wart style chargers.
The bed was very comfortable and we got a good nights sleep in the dark quiet room.
January 12, 2014
Rated 5.0 out of 5.0 Delightful place to stay
We had driven for more than 12 hours that day, and this HI Express just seemed like the perfect place to stop for the night. It was more than perfect. The desk clerk was friendly and noted our Priority Club membership. When asked for a relaxing place for dinner, she recommended the Harvest restaurant at the Indian Pueblo Cultural Center aross the street. The food was great. My chicken chili relleno was among the best I've ever had.
The comfortable bed at the motel prepared us for another long day of driving. On a future cross-country trip, we might set aside time to explore Albuquerque Old Town and the cultural center and spend another night at this Holiday Inn Express.
January 10, 2014
Rated 5.0 out of 5.0 by Herman77 Good Stop
Excellent facility and staff. enjoyed the Pueblo restaurant across the street.
January 9, 2014
Rated 5.0 out of 5.0 by Robert1113 Well managed hotel in excellent location
We have stayed here 4 times over the past couple years and have always been impressed by the professional staff, the cleanliness of the rooms, maintenance of the property overall and the convenient location of the hotel relative to I-25 and I-40. The breakfast food service is always efficiently managed as well.
January 7, 2014
Rated 5.0 out of 5.0 by jam2248 Last stop before Phoenix
We had stayed at this hotel before which is why we chose it again. Most restaurants in the area are new Mexico food but really good. The location is convenient to the freeway ... we like this convenience.
January 5, 2014