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Rated 4.6 out of 5 by 314 reviewers.
Rated 4.0 out of 5.0 by clean and up to date property, with a courteous and helpful staff This is a clean and up to date property, with a courteous and helpful staff. However, the "Historic Old Town" description is misleading. It is actually about 2 miles from old town. The hotel is pretty much in the middle of nowhere, but it is conveniently located just off the Interstate, and getting to old town, downtown, and the museums is not difficult. June 24, 2014
Rated 5.0 out of 5.0 by Totally satisfying The hotel was very well kept and staffed. I felt like the staff wanted to be friends with me. It's not really in Old Town, but it was close enough. June 24, 2014
Rated 1.0 out of 5.0 by overall bad experience I booked a room at this hotel online and when I arrived for check in, I was told there were no rooms available. Finally, after protesting and arguing, I was put in a handicap accessible room with 2 double beds. I had reserved a room with a king size bed. The Wi-Fi and the wired internet had problems connecting and when it did connect it was very slow. June 23, 2014
Rated 5.0 out of 5.0 by Great place to stay !! Had a wonderful experience here. Great location. Easy to get to and get around town from here. Rooms were very clean and well attended. Staff was great. Will definitely stay here on my next trip to Albuquerque. Front desk was very helpful. June 23, 2014
Rated 5.0 out of 5.0 by Great pillows and great breakfast The location was great; easy access to all areas, by car. Close to Old Town, but not within walking distance. The staff was excellent; from the time we walked through the door till check out. Each and every person was friendly and helpful, and sincere. The pillows: fabulous. The bed: ditto. The breakfast: wonderful. Can you say "Bacon"? The hotel is very clean, everywhere. Don't look for a "comfort" chair in the room with two queens; only desk chairs are available. No bueno. This is my only negative observation. Everyone wants a comfortable chair to relax in...Get the King bedroom and you'll get a club chair. Overall, a fabulous, safe, clean hotel in a great location, with an outstanding staff. June 19, 2014
Rated 4.0 out of 5.0 by Excellent Hotel This hotel was an excellent choice by my family and we really enjoyed our stay there. The staff was very helpful and professional. The breakfast bar was excellent and kept well stocked even during a very busy time. I would certainly recommend this hotel for anyone. June 19, 2014
Rated 4.0 out of 5.0 by Friendly Albuquerque hotel near to Historic downtown We stayed in an Executive King room for three nights. It was very comfortable - a large room and bathroom plus a comfy bed. The complementary breakfast was very good with lots and lots of choices. Free parking and wifi very useful. Hotel is about 25 mins walk/ 10 mins drive from Historic downtown so is well located for there as well as other areas of the city. We were disappointed that the pool was out of action during our visit. June 18, 2014
Rated 5.0 out of 5.0 by Great experience except for one pet dog down the hall The hotel exceeded our expectations in every way. Pets are allowed in certain rooms. I assumed they would all be in the same hallway on the same floor. That is not the case. All of the dogs were well trained and quiet except for one. One night a dog down the hall from us barked constantly from the time we got to our room at 7:30 pm until 9:30 pm when I assume the owners returned. I did not contact the staff, but would have if the barking had continued another 1/2 hour. I would suggest that you ask for a room well away from pets. Otherwise, our stay was excellent. June 18, 2014
Rated 5.0 out of 5.0 by Nice place to relax Staff was friendly and courteous and very helpful. June 16, 2014
Rated 5.0 out of 5.0 by Great Vacation Stop Great staff! Nice rooms, clean pool for a great price! June 15, 2014
Rated 5.0 out of 5.0 by Wonderful suite for four people We visited with two grandchildren, and the suite with one and a half baths was terrific for the four of us. The beds were comfortable, and everyone slept well. We were disappointed that the pool was closed during our stay, but we understand that there are occasional problems with pools that require maintenance. Breakfast was excellent. Our grandchildren loved this hotel. June 14, 2014
Rated 5.0 out of 5.0 by Quiet room, Great breakfast! I enjoyed my stay and the room was clean/quiet. The breakfast choices were unexpected and very good-make sure you go to breakfast early as the breakfast room fills up very quickly. You have to try the automatic pancake machine! The hotel is 15-20 minutes from most attractions. I would recommend to others. June 11, 2014
Rated 4.0 out of 5.0 by Hotel is not in Old Town I think that this hotel should not advertise itself as being in "Old Town"! It is not in Old Town and it is not near Old Town. That is the only reason why we selected this hotel because we thought we were going to be near Old Town. We could have stayed at any other hotel in a nicer area of Albuquerque for the same rate. It is about a 30 minute walk to Old Town and not in an area where I would recommend walking at night. The hotel and service were great but I was very disappointed that I was not in Old Town! June 10, 2014
Rated 5.0 out of 5.0 by Friendly staff, very comfortable beds, great service. I enjoy my stay every time I stay at this hotel. Staff are very friendly. Great amenities June 9, 2014
Rated 5.0 out of 5.0 by Nice hotel and easy to find This was the first Holiday Inn Express that my husband and I have stayed at. After our experience here, we look for a Holiday Inn Express wherever we go. The hotel was clean and modern. The staff was friendly and helpful. The bed was very comfortable and the bathroom was clean and bright. We really enjoyed the continental breakfast. June 6, 2014
Rated 2.0 out of 5.0 by Dirty diaper and garbage in room Upon check in my room had garbage from the previous person including a dirty diaper. Hotel was not able to provide me with another room, only offered extra points which I did not receive. June 2, 2014
Rated 4.0 out of 5.0 by Quiet The room was very quiet and clean! Nice staff too! May 31, 2014
Rated 5.0 out of 5.0 by All around positive experience! The attentive, helpful and caring front desk made this hotel a standout. We received immediate and thorough attention at every turn. After a harrowing flight, the atmosphere at the front desk put us at ease and helped set our minds to vacation mode complete with freshly baked, still warm cookies. The hotel appeared fresh, new and clean. We found plenty of parking. While the area at first appeared stark, it turned out to be well located providing easy access to all of our destinations. And the Cultural Center with restaurant across the street was a bonus. The room was large, nicely decorated and well appointed including fridge, microwave and utensils. The complimentary breakfast opened early and the food was better than average offering many choices. Computer access in the business center was a big plus. This allowed us to check in for our airline flight in a timely fashion. Bottom line: the hotel was clean, convenient, comfortable and friendly. May 30, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great staff We loved our stay here and plan on stay at this Holiday Inn Express every time we go thru New Mexico. May 30, 2014
Rated 5.0 out of 5.0 by Very Pleasant Four Day Stay Four groups of us spent four days at this wonderful hotel. There is nothing negative I can say about our stay. First thing that comes to my mind is the friendliness of the staff, whether front desk or housekeeping. Front desk greeted us with welcoming comments each time we entered the hotel and were always helpful. Many complimentary items and always great breakfast choices. Highly recommended. May 27, 2014
Rated 5.0 out of 5.0 by Fantastic Staff and Great Facility Stayed one night on trip through Albuquerque and then altered return trip in order to stay at same location again. Highly recommend, especially if you plan to spend time at Albuquerque Old Town and museums. May 25, 2014
Rated 5.0 out of 5.0 by Very Friendly Staff We were there for a family get together for the weekend. The rooms were clean, and the staff was very nice. They always greeted us when we came in or left and were very helpful with directions. Located across from Old Towne and the Pueblo Indian Cultural Center, which is an easy walk from the hotel. They are building a McDonald's next door which looks like it should be open soon if someone wants to grab a bit to eat anytime after breakfast. The breakfast served at the hotel had plenty of choices for everyone, a good way to start your day. May 22, 2014
Rated 5.0 out of 5.0 by Fantastic Hotel - Especially for those with Pets! This hotel is located right off of 40, is very clean, and is GREAT for those traveling with dogs. There is a ton of room to walk dogs around the property around the hotel as well. May 21, 2014
Rated 5.0 out of 5.0 by Good first impression Friendly staff, clean room, and lots of parking space! May 20, 2014
Rated 2.0 out of 5.0 by Mostly Good Overall, this is a good place to stay. The room was clean and comfortable, it was quiet, and convenient to the things we wanted to do while there. There are two things that need to be addressed, the first of which is staffing. I pretty much only saw one person working the desk my entire stay, Penny, and she was working hard, likely without breaks. She needed at least one other person working with her. Penny was really awesome, very friendly, very attentive, and took care of everything. She just shouldn't have been the only one to do it all. The second BIG problem is their internet. Depending on what room you're in, you simply may not have internet access. My wife and I discovered if you just take one step out of the room and into the hallway, the internet suddenly works. Step back in the room, and it no longer works. We use the internet a lot to plan the next days activities, and I was also trying to get some work done. Every time we needed to use the internet we found ourselves fighting with it for half an hour, then sitting in the hall, or relocating ourselves downstairs to the lobby. Even though everything else about the hotel was really good, that one thing kind of ruined the whole experience. May 20, 2014
Rated 5.0 out of 5.0 by We heart Holiday Inn Express! We booked this trip in bad weather last year through a third-party who refused us a refund when we had to cancel. I called HIE and spoke to Penny who advised me that it was no problem to move our reservation out 6mos and they would honor it. We recently stayed 5/9-5/12 and loved it! This was our first time in NM and this hotel was the icing on the cake! The rooms are cute and clean and the free breakfast was delicious! The staff was very helpful and we will definitely stay at Old Town again next time we are in Albuquerque:) Thank you for the hospitality HIE! We love being IHG members! May 19, 2014
Rated 4.0 out of 5.0 by nice bed, comfortable The room was clean and quiet. Slept well. No room service. You may order from a restaurant service, but it is slow. The food was average. The breakfast was nice, typical. Good value. May 10, 2014
Rated 5.0 out of 5.0 by Excellent hotel and location! This was the second visit to this hotel that my husband and I have made, and was excellent, as before. We love the mountain view rooms here, as well as the location across from the Indian Pueblo Cultural Center. The front desk staff was very friendly and helpful, and it was actually the only HIE out of the 5 we stayed at that offered our welcome package as "Rewards Club" members - at the rest we had to ask. I will always stay here when in the Albuquerque area. May 9, 2014
Rated 5.0 out of 5.0 by Great location and a great stay! This hotel was perfect for our trip. Location was the key; right off I-40 so you can get to places but very quiet. Breakfast was fantastic! Many choices and all complimentary! The beds and pillows were so comfortable. Every one of the staff that we encountered was very friendly and helpful. This was my first trip to New Mexico and I know it will not be my last! When I return, I will definitely stay at this hotel for sure!! May 7, 2014
Rated 5.0 out of 5.0 by Great Staff & Clean Hotel Staff was extremely kind and this hotel is very clean. April 28, 2014
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