Rated 4.6 out of 5 by 194
Rated 5.0 out of 5.0 by CousinJ Comfortable bed and free fresh cookies!
My cousin and I stopped here while on a 2-week road trip. The room was excellent, service was excellent, comfortable bed, great breakfast (even for us early birds heading to Balloon Fiesta), and there were even fresh cookies available in the lobby at night. Awesome! Would definitely stay here again. Thank you!
October 22, 2012
Rated 3.0 out of 5.0 by GJD150 Poor location
Even though the hotel is advertised as being near old town it is not within easy walking distance. There is very little around the hotel in the way of restaurants and shopping. The room was clean and comfortable though nothing outstanding.
October 21, 2012
Rated 5.0 out of 5.0 by CarolD Great attentive staff during the Balloon Festival
We have stayed at many Holiday Inn Express locations over the years and we both agreed that this was the best staff we have ever encountered! They were so helpful and accomodating from start to finish....the morning staff were excellent at the early am hours getting us all out the door well fed to go to the Morning Glo during the Balloon Festival! We will definitely stay here again and highly recommend to all! It is a little too far to walk to the Old Town area but right across the street from a fantastic Cultural Center that has an excellent restaurant/cafe and you do not have to pay the "entry" fee to eat at the restaurant! Go! Stay! Enjoy!
October 19, 2012
Rated 5.0 out of 5.0 by Karen11 Excellent customer service
We travel often with our 4 & 6 year old daughters and have stayed in all kinds of hotels. We stayed at this property for the first weekend of the Balloon Fiesta and we used the business center for the first time to buy and print our fiesta tickets online. When the printer was out of ink, we figured we were out of luck. The front desk staff suggested we send the tickets to their e-mail and they printed the tickets up for us.
We were at breakfast the first morning and we figured we would miss the morning breakfast the next day due to having to rise so early for the balloon fiesta, but the hotel made sure they accomodated the guests attending the fiesta and began serving the breakfast at 4am. They even offered to wrap up muffins to go.
This is the type of customer service that makes me want to return to Holiday Inn Express every time.
October 17, 2012
Rated 5.0 out of 5.0 by trinichap Clean and fresh feel
Hotel was very clean and fresh. Staff was very friendly. Bedding was comfortable and rugs were well kept. Can't think of anything bad to mention. Everything was great. I would recommend this hotel to others and I would stay here again.
October 15, 2012
Rated 4.0 out of 5.0 by Anhoney Breakfast not up to usual standard of Holiday Inn
We were only there for two breakfasts, but each morning there was very little avaialble and the pastries etc were not fresh in my opinion
September 30, 2012