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Rated 4.6 out of 5 by 263 reviewers.
Rated 4.0 out of 5.0 by Good place, price high Have to pay more to view parking lot as that is called a mountain view. In order to see the mountains you have to go to the window of the rooms in which we have stayed. From the bed and most of the room you can only see the other wing of the building or the office building next door. Was ankle deep in water by the time we finished our showers. They did fix it since we had to stay 2 nights and pointed it out to them. Also the toilet seat won't stay up men. No soap dish or hand rail in the shower. Overall it is a good place to stay and we would recommend it. June 12, 2013
Rated 5.0 out of 5.0 by Comfortable Rooms and Excellent Staff!! We were so happy with our experience at his hotel. Upon arrival, we asked about upgrading to a suite so our family had more room to spread out. The room had a sofa, two tv's and two bathrooms. It was such a treat compared to spending similar money elsewhere for a smaller room. The hotel is new and is well-appointed, quiet, comfortable. The staff really made the experience top notch. They always had a friendly smile, time to chat, and their business manager provided a lot of tourist information at breakfast so we could make the most out of our stay. Location was very convenient to Old Town and downtown area. HIGHLY RECOMMEND this hotel!! June 11, 2013
Rated 5.0 out of 5.0 by We'll be back! We always stay at Holiday Inn Express when traveling. The rates are reasonable, the breakfast is a generous bonus when traveling with children, and the accommodations are predictable. The Old Town Holiday Inn Express is our favorite and we’re already planning our next visit. The overall customer service sets this HIE apart from all others where we’ve stayed. Although we prefer to keep our assigned room clean and tidy without daily service from the housekeeping staff, we found them to be available, friendly, and they provided us with the items we requested without hesitation. Another nice touch is the friendly gentleman who casually visits with guests in the breakfast area. He’s a fountain of knowledge about local attractions and directions. Although it certainly doesn’t detract from my overall satisfaction, I have a suggestion for future planning/change. The area designated for smoking is in the pathway of those who must use handicapped parking. It would be great if that area was moved to the other side of the hotel entrance so that folks who need handicapped parking could enter the hotel without passing through that sometimes smoky space. June 9, 2013
Rated 5.0 out of 5.0 by MY fantastic stay at the Holiday Inn Express I was finishing up my tenure as a Girl Scout leader and we decided to stay at this property. What a dream! It was a Friday that we checked in and the night flowed smoothly. The pool is the perfect temp and so was the jacuzzi. It was a very comfortable setting and well decorated. The beds were luxurious and super comfy! On check out morning we went down to have breakfast and it was very well stocked. Anything from pancakes, eggs, biscuits and gravy to whatever kind of cereal my daughter wanted to eat. I realized when I get home and unpacked I had left my swimming suit. Which any woman knows is a horrible moment!! I called the front desk and told her I thought it might be stuck in the towels. She was so kind and wonderful. She went upstairs; searched thru the towels and brought my suit down. When she called I thought "Wow this place is awesome. I heartily recommend staying here whether from town a staycation or on vacation. June 7, 2013
Rated 5.0 out of 5.0 by A most comfortable bed & pillows. The whole room was comfortable. The arrangement of the furniture. The cleanness of the room. The whole package. The bed was great. The staff was very helpful. They gave us helpful directions and the morning man made sure we had coffee for an early departure. Good show. June 4, 2013
Rated 4.0 out of 5.0 by Nice stay The hotel was a nice value and the staff very helpful and pleasant. The characterization as "Historic Old Town" though is a bit of a misnomer...the Old Town is not within walking distance unless you want to navigate under the interstate and past a bunch a scary vacant lots. It is definitely a safer trip by car both for safety and distance. June 2, 2013
Rated 5.0 out of 5.0 by I love Holiday Inn Express We just completed a week long trip with grand kids. We stayed at three Holiday Inn Express sites and 3 other places. Holiday Inn is our #1 preference. The rooms are always clean and functional, facilities very accommodating, and staff friendly and helpful. I have yet to find the exception. Rates were very competitive, too. June 2, 2013
Rated 5.0 out of 5.0 by very pleasureable stay--staff excellent Very pleased with all aspects of our stay-----would definitely recommend to our friends--in fact-already have, June 1, 2013
Rated 5.0 out of 5.0 by Great service and friendly staff. Thank you for accomidating my handicapped mother. The room was very nice and the bathroom was very well equiped with handicap access and chair. The property is beautiful and your staff was very friendly. We will return in October for your balloon festival. Once again a great big THANK YOU! GREAT JOB!!! May 31, 2013
Rated 5.0 out of 5.0 by Great Service!!!!!! Penny was the reason we booked another stay at this location. We had some questions and concerns, so we called and spoke with Penny. She answered our questions and made excellent recommendations. Sara spoiled my husband with the cookies. She couldn't have been more accommodating. She also made wonderful suggestions regarding where to eat and how to get to various locations. We had a problem with receiving all the TV stations, so we mentioned it at the front desk. Mike went immediately to the room and corrected the problem. May 29, 2013
Rated 5.0 out of 5.0 by Great Service Every time My family and I have stayed at this location 3 times now in the last year and have always had a great experience. Great staff, clean and comfortable rooms and great breakfast. As noted every time we go to Albuquerque now we stay at this hotel. May 28, 2013
Rated 3.0 out of 5.0 thing wrong the faucet in the bathroom was loose, one guy in the next room farted and we HEARD it, they talked until late in the night and we could hear what they were saying. Kept us awake. The walls are exactly Paper Thin. The TV was very small. We always stay at Holiday Express and we will continue to, just not at the one in Albuquerque in old town. May 27, 2013
Rated 4.0 out of 5.0 by great time enjoy the motel the ease of entry and the staff for locating us on a lower floor very nice staff and rooms we will be back . I have been a priority club member since the 1980's are my points still good? May 21, 2013
Rated 5.0 out of 5.0 by Accommodating Staff Our car suffered a complete alternator failure while driving to a breakfast meeting with a client. As a result, we were stranded miles from the facility while the repair was accomplished and unable to return to the property to complete checkout. The staff understood, and was pleased to provide us with a very late checkout time. That kind of above-and-beyond-the-call service will bring us back again, rest assured. May 16, 2013
Rated 5.0 out of 5.0 by Great place to stay We have stayed at this particular location several times and always find ourselves welcome! The location provides super access to Old Town and great access to freeways no matter which direction you are travelling. We will be back there again! May 15, 2013
Rated 4.0 out of 5.0 by Good stay I had a good stay here. Luckily I didn't need the wifi, It was not anything to brag about. The fake cheese omlets really should be done away with....... May 15, 2013
Rated 4.0 out of 5.0 by A nice clean place to stay near Old Town We came into Albuquerque late, and stayed for just one night before we headed north to Los Alamos. The hotel was easy to find from the airport, the staff very friendly and helpful. The area is a little strange, a mixture of businesses, but we felt like it was a safe area. Breakfast the next morning was good. May 15, 2013
Rated 4.0 out of 5.0 by clean and comfortable This is a nice place to stay,but not as close to Old Town as the name might suggest. The people at the desk were very nice and helpful, the property had some space to do a little walking. As a light sleeper, I could hear the guest talking next to my room, so the walls must be pretty thin. My room faced 12th Street which was quite busy at times. There are city bus stops close by if you aren't driving or don't want to take a cab. There was plenty of food available each morning, and it was hot and tasty. This motel is near I-25 and is a good place to stop. May 13, 2013
Rated 5.0 out of 5.0 by Price is not that good But overall it was good staying in that hotel. Variety of breakfast, OK. I recommend this hotel. May 10, 2013
Rated 5.0 out of 5.0 by Overall accommodations We are frequent guest at your hotel since our children live in Albquerque and the experience has always been great. May 7, 2013
Rated 5.0 out of 5.0 by Great hotel We enjoyed staying in your hotel. What sets this hotel apart from other chains is friendly staff, and their willingness to accomodate your needs. Example- for our first night we had a room by the elevator shaft and my husband is a light sleeper so we asked the Hotel Manager - Harris if we could move. THe was able to find us another room and put us in there shortly though they were really full.. I was impressed by their ability to rectify our situation. You can easily tell that the staff are dedicated to ecellent customer service. We will definately stay at this hotel again! May 5, 2013
Rated 5.0 out of 5.0 by Clean, Friendly, Overall Great Experience Only good things to say about this Holiday Inn, front desk staff very helpful & friendly, had a great talk with Manager, gave us great ideas about places to visit on our way to Santa Fe. Will stay her again next time I'm in Albuquerque, NM. Great location, close to Old Town, not far from Airport, great breakfast & again very clean. April 19, 2013
Rated 5.0 out of 5.0 by Very Nice This is a very nice and newer hotel. Rooms and atmosphere are great. The staff was very nice. Kids loved the pool. April 15, 2013
Rated 5.0 out of 5.0 by Good place to stay overnight Staff was very helpful and the room clean and comfortable. We'll stop there again April 15, 2013
Rated 5.0 out of 5.0 by Excellent staff & hotel. Parlay at the front desk was absolutely the most courteous person I have ever encountered in my travels. He was very attentitive to the needs of my family! April 8, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express ever I would stay at this location time and time again. April 4, 2013
Rated 5.0 out of 5.0 by Awesome location in Albuquerque We stayed 2 times in one week and we loved the location and the staff. Toni, Sarah, and Penny were great and were very helpful. Penny helped me get our airline tickets printed because there was a computer problem. The girls were all so nice and friendly. April 2, 2013
Rated 5.0 out of 5.0 by 12 hours of windshield, then this. We left the West coast that morning and stayed here for the night. We had a great experience overall. Six of us and a small pet is not esy to accomodate just anywhere. The reservation went very well, the stay was great. Parking was full, but for a late check-in, that is expected. Quiet restful stay, breakfast, and back on the road. I would not hesitate to make reservations here again. Albuquerque is our halfway point on our yearly West coat adventure. As soon as we know next year's dates, I will make a reservation for this location. March 30, 2013
Rated 5.0 out of 5.0 by Road Warriors Dream Great location, close to on and off ramps. Very clean hotel and nice friendly people. I wish that Holiday Inn Express would have low calorie breakfast but it is what it is. Great Stay!! March 29, 2013
Rated 5.0 out of 5.0 by Nice Facility My stay at holiday Inn Express Old town Albuquerque was truely wonderful. The staff worked very hard to insure our stay was supreme. The facility is self is very nice clean and well maintained and a pet friendly place to stay. March 22, 2013
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