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Rated 4.6 out of 5 by 364 reviewers.
Rated 5.0 out of 5.0 by Nice Good location and super front desk staff!! The door handle to the bathroom should have been reportrd by housekeeping and repaired prior to our occupancy. Otherwise very nice room, and I appreciate the upgrade!! September 24, 2013
Rated 5.0 out of 5.0 by Excellent! We had a very good experience with this property. The staff was very friendly, greeted us as platinum members, warm and friendly. The next morning for breakfast we came into a crowded room, but plenty do food to eat. We came from Az, on our way to St. Louis. They made us feel right at home! September 24, 2013
Rated 5.0 out of 5.0 by Great Time The Location and room was perfect for what we had planned. The front desk was friendly, attentive, and furnish great information about the city and events. September 20, 2013
Rated 5.0 out of 5.0 by enjoyed our stay enjoyed our time in that area and the stay at the hotel September 11, 2013
Rated 5.0 out of 5.0 by Ecology friendly I'm a recycler and I conserver and I really liked that the towels could be reused by choice nice reminder nice touch we need to go that way as a nation we waste a lot. Furthermore I really liked the exercise Center clean and accommodating September 10, 2013
Rated 4.0 out of 5.0 by comfortable room hotel was in a central location and the room was comfortable. thanks. September 10, 2013
Rated 5.0 out of 5.0 by Lovely visit Room was clean. Staff friendly and helpful. Breakfast was fairly good. Nice variety. Would recommend this Inn to others and would return if in the area. September 9, 2013
Rated 5.0 out of 5.0 by Team Effort When I arrived, the front desk person was busy with another guest. As I was waiting in line, Toni, the manager on duty, came out from the back office to check me in and address all my concerns. I was very pleased with the staff and my stay. September 9, 2013
Rated 5.0 out of 5.0 by Customer Service Par Excellance! Thanks for welcoming my wife and grandson with open arms when staying with my PC Rewards. They were impressed with both your service and of course the great hotel. This is the reason I've been a PC member for over 20 years, you're the best! Thanks! September 5, 2013
Rated 5.0 out of 5.0 by An Extra Outlet in the Bathroom Makes a Big Difference Sometimes it's the little things that impress the most. For example, we really appreciated the wide counter space and TWO outlets (one on either side) in the bathroom, as both my husband I like to travel with our electric toothbrushes. This is the only Holiday Inn Express where we stayed that had the two outlets. September 3, 2013
Rated 5.0 out of 5.0 by great facilities clean, comfortable, spacious rooms. Courteous, pleasant staff. Conveniently located by across from the Pueblo Cultural Center, right off the 40, not far from the 25 Fwy. Exercise machines & swimming pool were available, as well as laundry facilities. September 3, 2013
Rated 5.0 out of 5.0 by Great beds, superior service Stayed here with the family, had two rooms between us. The staff took the extra time to ensure we were next to each other. The king beds were the best motel bed I have ever slept on anywhere, extremely comfortable. Room was roomy, clean and well equiped. The breakfast was great also. A decent variety to choose from. Overall, we had a great stay September 3, 2013
Rated 5.0 out of 5.0 by Great customer service Front desk was very helpful providing linens for an air mattress. September 1, 2013
Rated 5.0 out of 5.0 by Excellent Hotel and Staff Enjoyed our stay, comfortable, clean, excellent staff and facilities August 28, 2013
Rated 5.0 out of 5.0 by Great friendly service Enjoyed an excellent hotel experience for a good value. The night clerk who checked me in was especially friendly. August 28, 2013
Rated 2.0 out of 5.0 by Clean room, horrible tech I had a very clean room, however the Internet connection and TV signal is horrible. I cannot get an Internet connection for longer than 2 minutes and then the signal is lost. The TV signal constantly goes out and you cannot watch any program without it being continually interrupted by signal loss. I stay at HIE for business and I will not be coming back to this property due to the Internet and TV issues. August 28, 2013
Rated 4.0 out of 5.0 by Very comforable stay Room was comfortable, staff recommended great place to eat. Enjoyed our stay a lot. August 26, 2013
Rated 5.0 out of 5.0 by Front desk person was extremely nice and helpful The person that was working was extremely nice - she offered the kids cookies and all of us water, which was most appreciated after a long day of driving. The weather wasn't so nice out and we didn't get in until late afternoon, so we decided just to stay in and go to the pool. The kids had a great time. The pool is small but clean and they got their energy out! The room was big with a small fridge and big living room. August 24, 2013
Rated 5.0 out of 5.0 by awesome in all areas best holiday inn express that I have ever stayed in August 23, 2013
Rated 5.0 out of 5.0 by Just a great sleep Excellent bed and pillows. Clean, friendly service. Our place to stay in ABQ! August 23, 2013
Rated 4.0 out of 5.0 by Pool not up to standards Hot tub did not bubble. Water was hot. Water was dirty. August 22, 2013
Rated 5.0 out of 5.0 by Great location along Route I-40 for sights and access Holiday Inn Old Town is a great location for on and off of I-40 going east or west through ABQ. Plus, you have the added convenience of being across the street from the Indian Cultural Center so you can hop on over and check out the weekend demonstration dances, or check out the excellent gift shop (love the southwest cookbooks!) and pick up lots of interesting free literature on New Mexico and what's going on, how to get there, etc. The staff here are very friendly and I was very pleased as a platinum member to be given an upgrade without even having to ask! I felt special...thank you to all the Holiday Inn staff! There are so many things to see in ABQ and New Mexico and many of them in ABQ or within an hour's drive. So get out your map and have a really great time. August 19, 2013
Rated 5.0 out of 5.0 by Even Better Than Expected I love HIEs, but this particular hotel was especially awesome. It delivered on all my standard expectations: clean and comfortable room, friendly staff, great breakfast, nice facility. And on top of that, this particular HIE is a bit more "modern" looking--and taller--than most. I was on the 4th floor of a relatively modern-looking building, with a nice little view of the local area, which included unique attractions. Usually, HIEs are the kind of hotels I consider a "safe bet" but bland when I'm traveling through an area, but this is a hotel that I would actually seek out to stay in on a vacation or other trip. I would come back to this place. August 19, 2013
Rated 5.0 out of 5.0 by Our Go To Place in Albuq We always enjoy our stay at this Holiday Inn Express. The staff is excellent and our bed and room are most comfortable. August 19, 2013
Rated 5.0 out of 5.0 by Nice room, bed, and breakfast Very nice, friendly staff. Bed was very comfortable. The breakfast was very nice with lots of options. This is our second time staying here on a cross-country drive, and it will be our Albuquerque accommodation for any future trips. Really good value for your dollar. August 17, 2013
Rated 5.0 out of 5.0 by Great location and friendly staff Great service from friendly staff. I'll recommend the properties to my traveling friends and family. August 16, 2013
Rated 5.0 out of 5.0 by Great Suite for larger family. We have stayed at this hotel about 6 times and the rooms are spacious and clean. The staff has been friendly and easy to work with when we had special requests. We always enjoy the coffee and cinnamon rolls! August 15, 2013
Rated 4.0 out of 5.0 Comfortable Stayed one night while on a road trip. What I expected from a Holiday Inn. Although, the room we had could use a good scrubbing on all the walls. Those Mr Clean erasers are a wonderful thing. They should get some. First floor road side.. You definitely can hear the road noise. August 13, 2013
Rated 5.0 out of 5.0 by Family friendly Needed crib for baby was instantly provided including light blanket. Room clean and beds are super-comfy! Bathroom also very clean. Room had microwave and fridge which is very convenient to have traveling with kids. Location is more industrial, gas station and office buildings next to it, but via GPS at the zoo or bio park in 10 minutes. Easy to find off highway. Pool adequate, nice sundeck. Breakfast was plentiful, fresh fruit always available in bowls set up in breakfast room. Familiar atmosphere overall. Oh and let's not forget the fresh baked chocolate chip cookies! August 11, 2013
Rated 4.0 out of 5.0 by Housekeeping staff On the second day of our stay we returned to our room after a day away and found that it was not cleaned and the bed was not made. When we returned to the room on the afternoon of the next day one toilet paper holder was empty and the other had barely enough to last the night. On the third day when we returned, there was no toilet paper and we had to go to the front desk to get additional rolls. August 11, 2013
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