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Rated 4.5 out of 5 by 378 reviewers.
Rated 3.0 out of 5.0 by Nice rooms, not so nice beds My family and I recently stayed at this hotel because it was one of the few for a decent price to accomodate 5 people in a room. The room was nice, the hotel staff was friendly, but the beds were terrible! We were unable to get much sleep because of the hard mattresses and horrible pillows (I suggest you bring your own pillows). The breakfast was ok, some items were cold though and the coffee wasnt that great. The last night of our stay the hotel ran out of towels. They didnt have extra for showering (only 3 towels placed in our room, but we needed 5) or for the pool area. Luckily there were a couple left in the workout area for us to steal and dry off with. The hotel staff was informed but they told me there was nothing they could do. Overall, our experience wasnt the best so I think next time I'll come a little more out of pocket and pay for better accomodations. July 1, 2015
Rated 5.0 out of 5.0 by traveling again Very close to the airport and I enjoy being able to leave my car there while I travel. They take you to the airport and pick you up. A GREAT service!! June 30, 2015
Rated 3.0 out of 5.0 by Great Breakfast and friendly staff When we arrived they said our reservation was for 2 queen beds but my confirmation was for a king bed. The front staff was able to fix this quickly and was very friendly about it. Our room floor had alot of stains on it and the closet door was broke so it wouldnt stay closed. The hot tub was also not very warm. The room was very quiet and the staff was great. The breakfast was also wonderful. We would stay at this hotel again. June 30, 2015
Rated 5.0 out of 5.0 by Comfortable and great service The beds are real comfortable. The staff are very friendly. The shuttle driver, Louis, is so kind and willing to accommodate your schedule. Bill works at the front desk and he is absolutely wonderful. My family has been going to this same hotel since it was built. We have the choice to go to any of the other hotels in Albuquerque, but we feel like this home away from home. The hotel manager is Angel, one time we were traveling in a snow storm and I called her and asked her about the weather conditions. She was so wonderful letting me know she had accessed the weather radar and I had nothing to worry about. These are just a few of the reasons we continue to stay at this hotel. June 29, 2015
Rated 5.0 out of 5.0 by Tremendous staff "Jessica"!! Staff went over and above any expectations to make the visit and stay comfortable. Congrats Jessica. You are a star of the company. June 29, 2015
Rated 5.0 out of 5.0 by A convenient place to stay when working at Sandia Natl Labs The hotel is always a good stay. Close access to Gibson gate and the airport. June 29, 2015
Rated 5.0 out of 5.0 by Clean and comfortable I had an excellent stay here, the room was very comfortable and clean. The staff from the point of check in to check out were very helpful and accomodating as well. When traveling to Albaquerque I will be staying at the Holiday Inn Express again. June 27, 2015
Rated 5.0 out of 5.0 by Great Service Wonderful People,Good Location, Easy to get too and overall Customer Care was Great!! June 24, 2015
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