Rated 4.5 out of 5 by 117
Rated 2.0 out of 5.0 by JJN12 Noisy
I had a room directly above the front doors, which could be clearly heard whenever they opened or closed. Also, the TV mysteriously turned on 3 times by itself. After the second time, I called down to the front desk. Someone came to the room and fiddled with the remote and said that she would call me later in the evening to see if the TV situation was resolved. I didn't receive the promised call and the TV turned itself on again. On the plus side, the room was clean.
March 7, 2013
Rated 5.0 out of 5.0 by Shelly25 A Jewel of a Hotel
We stayed at this Holiday Inn twice in February, on our way to and from Denver to Scottsdale. What a top rate experience! Ally welcomed us with water and popcorn and suggested we keep our car near the front door, as we had bikes on the end. Luis drove us to and from a nearby restaurant. Our room was lovely-spacious, clean and supplied with luxurious linens.We enjoyed the hot tub and breakfast choices, as well. This will be our go-to place when we travel south again.
February 26, 2013
Rated 5.0 out of 5.0 by AlanEE Great Business Stay
I usually stay at HIE, and this is one of my favorites. It is quiet, and has the usual great showers, bed and food. This one has wired internet in the rooms. Plug into that with a cable, and it is like you are at the office. Blazing fast. The wireless connection is also there for mobile devices. The desk though is just barely large enough for working. Staff is friendly and helpful when needed.
Hint: Downstairs rooms are great and are only a few steps from the pool, exercise room and rear parking lot.
February 13, 2013
Rated 5.0 out of 5.0 by RichardP Great place to stay
We were passing through the area headed for Carlsbad Caverns. Enjoyed our evening there.
January 10, 2013
Rated 5.0 out of 5.0 by Dustin4tified Clean and Convenient
The hotel staff were more than helpful with giving me directions to places to eat and how to get back to the airport. The hotel was clean, quiet and comfortable, not mention conveniently located to the airport.
January 10, 2013
Rated 4.0 out of 5.0 by lluna Quiet , clean and comfortable!
Just what I expected out of a hotel stay! Didn't spend a fortune and got a great nights sleep!
December 27, 2012
Rated 4.0 out of 5.0 by Richard10 I wil be back
I visit ABQ 3 times year and always stay at this HIE and have been doing so for a few years. I am a Platinum Ambassador and always get upgraded to a suite. The staff is always freindly and helpful. After a long flight is is nice to have a short drive from the rental car facility to the hotel with a speedy check in process. The breakfast is a good one and has quite a variety of food items to pick from. I do enjoy the biscuits and gravy. I will be back!
December 16, 2012
Rated 4.0 out of 5.0 by bcbc Nice Hotel
Nice hotel but one complaint: while the hotel is a non-smoking hotel, the smoking area is right next to the main entrance. Every time I entered or left the building I had to breathe smoke. They need to move the smoking area to another location.
December 13, 2012
Rated 5.0 out of 5.0 by Mstone Will go again
Rooms were very clean. Staff was professional and courteous.
December 7, 2012
Rated 2.0 out of 5.0 by 2tiredTraveler more wasted points
At check-in, i showed my Plat Amb PC , credit cardand driver license to the clerk. Never addressed by name, told welcome, etc. I was habded the key, but not told where the room was located. My esv was for 2 beds.
My friend got to the room while I was parking the car. She called me to tell me it was aking bed, not 2 beds. Called the front desk, told to come there in person, which I crtainly had to do anyway, if I wanted a new rrom and key. Got a nice room with two beds,
Watching TV that evening, the volume was so low, I could not hear it. Called the front desk for help. She said some rooms had preset volume limiits and could not change it, and I'd have to move to yet another room if I wanted to hear anything. Turned off the TV.
Next morning at checkout, There was a man at the desk who asked how was my stay. Told him of the TV problem. He said i should have called the front desk. Told him I ahd and the response. He shook his head.
No, I would not stay here again.
November 29, 2012
Rated 5.0 out of 5.0 by kchazel Top Notch Staff
I stay at HIE quite a bit and expect a lot, they delivered. The staff was above and beyond good, very friendly and concerned about me having a good stay.
November 25, 2012
Rated 5.0 out of 5.0 by Sam1435 Comfortable overnight stay
Stopped overnight to visit daughter (after trip to southern NM) who just moved to Albuquerque. Check in was quick, pleasant experience. Room very nice, was well - cleaned and comfortable. Wife thought the sheets smelled a bit too much of chlorine, but I did not notice this myself. Sink in bathroom was a little high, would be difficult for children to use without a step stool. Breakfast offered good selection; we had visited with daughter the night before and were heading back home, so it was nice to grab some breakfast before hitting the road. Was satisfied with selection and taste. Overall a nice experience. Would use this Holiday Inn Express again.
November 18, 2012
Rated 5.0 out of 5.0 by Braj Best in Town
I'm on the Gov't rate, so I can pretty much stay anywhere in ABQ for the same price. I've checked out many other hotels--probably about 8 others--and now I choose to only stay at this HIE. I even drive 20 minutes to and from work to stay at this particular HIE.
Check-in takes a second. Just no hassles. Rooms are clean--my main concern.
November 15, 2012
Rated 1.0 out of 5.0 by Tenmast Not recommended
I have been staying in Holiday Inn Express Hotels for a long time. This hotel was my choice for my first meeting with a longstanding client that will be utilizing our training department of 5 trainers who will be staying at an area hotel for 5 weeks. I will be recommending they not stay at this holiday Inn.
The reasons are as follows:
1) Room had crackers on the floor by the bed that were never vacuumed even after I reported it.
2) I did not sleep well one night due the extreme levels and rudeness of people slaming their doors through 4AM.
3) Teenagers running around without any supervision laughing, screaming along with slamming doors.
4) The bathroom had human hair in the sink and stuck to the wall. I need go no further.
5) The Business Center was excrutiatingly poor. Internet access was almost nonexistent as well the room had adoor that was closed constantly and the ceiling lights made it unbearably hot in the there.
My training staff needs a good nights sleep in order to provide top notch service to our clients and I feel this hotel would not be the place to rest after work each day.
The bill I paid is a sham and it was for this reason that I have no reason to do business with Holiday Inn Express in the future.
November 14, 2012
Rated 5.0 out of 5.0 by donna616 Best ariport hotel in albuquerque!
We stayed at this hotel because we had an early flight out the next morning and it could not have gone better. It is about 3 minutes from the airport! The breakfast was great, the hotel clean and the staff very friendly. I would highly recommend this hotel.
November 4, 2012
Rated 5.0 out of 5.0 by lobos66 Great place
It was real close to UNM football stadium. Staff was very friendly and courteous. The room was large and the beds were real nice.The breakfast bar was healthy with some good choices of food. The only issue was with the computers in the business office they seemed to have a virus because they were very slow. will stay again when we come for son's football game.
November 4, 2012
Rated 5.0 out of 5.0 by Peace Definetly stay here again
Beds comfortable, terrific breakfast, and friendly staff.
November 2, 2012
Rated 5.0 out of 5.0 by doug06 Clean comfortable room
We were acknowledged as platinum members and upgraded to a suite. The room was clean, comfortable bed, and well lighted bathroom. Staff were friendly, helpful and gave us good recommendations for a place to eat.
We took advantage of the shuttle to the airport.
A great place to stay!!
October 29, 2012
Rated 5.0 out of 5.0 by Alikin Great Service
Got to the hotel really late and the front desk was ready for us. She was very friendly and professional. Rooms were clean and comfortable. I would stay here again.
October 11, 2012