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Rated 4.5 out of 5 by 237 reviewers.
Rated 5.0 out of 5.0 by clean, comfortable I honestly could not find anything wrong, the motel was clean, service was pleasant, the bed was very comfortable, and by booking in advance the rate was reasonable with a good breakfast included. I was very please with everything!! September 26, 2013
Rated 5.0 out of 5.0 by Great stay The hotel is just like all the others I've stayed in. I always know to expect great service and a great stay. September 26, 2013
Rated 5.0 out of 5.0 by Perfect Everything was clean and new! Really enjoyed my stay! Definitely staying there next time! September 26, 2013
Rated 4.0 out of 5.0 by Great Location, Excellent Rates and Very good breakfast. Thank you for a comfortable stay and as a Priority Club or IHG member, I was allowed one hour of late checkout September 24, 2013
Rated 1.0 out of 5.0 by Not a good experience. A late night fire alarm that took nearly an hour to shut off. No shampoo in my room and none available at desk. September 20, 2013
Rated 5.0 out of 5.0 by We greatly enjoyed our stay Everyone was polite, professional and concerned that we were well cared for. A special thank-you to Jazmin for her attention to detail in the breakfast area. The serving line was kept well stocked and tables were cleaned and prepared for the next guests as soon as they were left vacant. She is to be commended for her professionalism and courtesy. The housekeeping staff were far above the standard expected of any encountered during our frequent experiences on the road. Thanks to everyone for a truly pleasant experience. Like our stays in Amarillo, TX, these have put Holiday Inn at the top of our preferred lodging lists. September 9, 2013
Rated 5.0 out of 5.0 by Great Experience We did not intend to stay the night in Albuquerque but our AMTRAK train was cancelled in Flagstaff and the only way to meet the train and stay on schedule was to rent a car and drive the five hours. We were impressed by your staff. We were late arrivals (after 11:00 pm) and your staff assisted us with directions to return the rental car and also with getting dinner delivered to the hotel since we hadn't eaten since the morning. We used your shuttle the next day and the driver was personable and knew a lot about the area. The breakfast was fresh and hot. The room was comfortable. All in all, even though it was an emergency was one of the most comfortable hotels we have ever stayed in. September 3, 2013
Rated 5.0 out of 5.0 by hotel stay This hotel was very nice, it was close to restaurants and shopping. I would stay here again. September 2, 2013
Rated 5.0 out of 5.0 by great customer service I stay at this Holiday Inn every time that I go to the VA, The staff and management have always taken care of all my needs, and are very respectful August 31, 2013
Rated 2.0 out of 5.0 by Room and bad service The room had a very poor layout. The closet did not close, a potential accident. The door had a very high gap from the floor, more than two inches from the floor. The bathroom sink was too high couldn't wash my face without standing on my toes. Had an early checkout the staff was no where to be found and after calling for assistance staff finally emerged from back room. Asked to checkout and request account information regarding credit card charge, unhelpful. Felt like I was telling her how to do the job rather than her be courteous and helpful. Obviously unenthusiastic about her job. Would not stay there again, regardless of the connivance near the airport. August 26, 2013
Rated 4.0 out of 5.0 by Near the airport but no noise from planes Although this is a 100 percent nonsmoking property, the first room we were igiven reeked of tobacco smoke . I had to ask for another room. fortunately, there was one, but the carpet was not clean. In spite of this, I would stay there again. The breakfast room was very pleasant. August 22, 2013
Rated 5.0 out of 5.0 by Excellent Experience! My daughter is a 2nd year UNM student. We lucked out in finding this hotel among all the places around campus the first time I went to ABQ. What's so great about this place? The location on Yale - easy to get to & from airport. they even have a shuttle. The property is clean and nice. And safe. As a single woman traveler, this is TOP priority! The rooms are nicely decorated, CLEAN, beds are very comfy. NO chipping paint, mildew or other unsightly stuff in the bathroom. Beautiful pool and spa. Last, but NOT least,EVERYONE on the staff is EXCELLENT! ALWAYS very polite, nice, helpful, friendly. I DEFINITELY RECOMMEND this hotel! August 22, 2013
Rated 5.0 out of 5.0 by Comfortable room and great shuttle We stayed here before a 6:00a.m. flight. The staff was excellent and the shuttle service was terrific. Took us 5 minutes to get from the hotel to the airport. We returned our rental car the night before and the hotel shuttle was equally prompt and picked us up at the car rental. Highly recommended. August 21, 2013
Rated 4.0 out of 5.0 by Always a good place to stay I stay here 3 or 4 times a year and always find the staff very helpful and the rooms very comfortable. A great breakfast, easy access to the airport and freeways makes this HI Express worth stopping at. August 20, 2013
Rated 5.0 out of 5.0 by Great Place to Stay! We found this hotel very comfortable and close to the airport. The staff was wonderful and very helpful and welcoming. August 17, 2013
Rated 5.0 out of 5.0 by Excellent! I would recommend this hotel to anyone staying in Albuquerque. Great location, excellent staff, and awesome selection of breakfast foods. The staff were very accomodating and even have a shuttle service that will take you anywhere within a 3 mile radius. This was very convenient while we did not have a car for the first day. This hotel went above and beyond to accomodate us. It is definitely worth the price. August 17, 2013
Rated 4.0 out of 5.0 by close to ABQ airport Its location was the first thing for us. Very close to the ABQ airport . That was very nice. For our early morning flight, we had to leave before they start serving breakfast at 6:30am. If they start breakfast service from 6am, our stay would be better. But this hotel was still good overall. August 14, 2013
Rated 5.0 out of 5.0 by Stay Very friendly and kind staff; room was nice, clean and comfortable August 5, 2013
Rated 5.0 out of 5.0 by Nice surprise. Excellent service everywhere...from shuttle staff to management. I called ahead of time and semi-jokingly asked why they were better than the other Holiday Inn. Don't exactly remember answer, but it was said with a sense of humor that won me over. They continued to win me over from beginning to end. August 2, 2013
Rated 5.0 out of 5.0 by Great Staff This is a nice hotel with a friendly staff who have been there a long time and know their jobs. Very close to the airport but no airport noise. July 29, 2013
Rated 5.0 out of 5.0 by good choice We only stayed one night, but it was an affordable choice that offered comfort and security. I would stay at this location again. July 26, 2013
Rated 5.0 out of 5.0 by Nice vacation We really enjoyed our stay in ABQ. Everything was great! July 21, 2013
Rated 5.0 out of 5.0 by Great Service!!! Great service once again. Outstanding service during breakfast employee had a great smile serving guests while making sure nothing was out. Room very clean , hotel well kept all around. July 18, 2013
Rated 5.0 out of 5.0 by Very quiet and comfortable I stayed here last week on business for 3 nights. Room was very comfortable and quiet. Internet was excellent and I enjoyed the free breakfast. Staff was very friendly and made you feel at home. July 16, 2013
Rated 5.0 out of 5.0 by Customer Service at its best This hotel has some of the best employees! Their customer service skills were top notch and I'm talking about everyone, not just the front desk. They allow you to park on the property for FREE if flying out of the airport, instead of paying extra for airport parking. Who knew! Plus they are prompt on the shuttle service. Oh and when you have a blonde moment and forget to turn off the dome light in your car which causes your battery to drain the employees help you make the best of the situation and jump your vehicle. I will definitely be staying here again! July 16, 2013
Rated 1.0 out of 5.0 by Finally got a place to sleep While this property was fine, it was not my original choice. Even though I had called about my flight delay, when I arrived at the Holiday Inn property where my original reservation was made, my room had been given away due to over booking or so I was told. No arrangements had been made for another room until my arrival. It was after 1 AM when I finally was able to settle in at this property and it was ther last available room. This property was fine; however, the overall experience as Rewards participant was POOR. July 15, 2013
Rated 4.0 out of 5.0 by Great staff This was a great place for a family to stay. I stayed with my wife and four teenagers in a suite. This room for the price was very satisfactory. The staff made sure I received the best price available when they noticed I was military. July 7, 2013
Rated 4.0 out of 5.0 by Wonderful Checked in late because we were traveling home and had a wonderful greeting at the counter. Went to the room and had everything ready for us. Great experience! July 6, 2013
Rated 5.0 out of 5.0 by Above and beyond In addition to the consistency of a HIE, many "extras" that were appreciated (even things like water and post cards); convenient location, decent breakfast, fitness center, and more. Will stay there again. July 2, 2013
Rated 5.0 out of 5.0 by Great Place to stay on the way to Santa Fe Very comfortable accommodations. All the amenities were available, we were upgraded to a suite, great breakfast with hot food including eggs, not your usual muffins and carbs. TV had all the channels you needed. Convenient location. June 18, 2013
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