Rated 4.4 out of 5 by 246
Rated 3.0 out of 5.0 by Travel Happy Guy Poor Service
The clerk who checked us in was very cool in her desire to serve and to welcome us. The worst part was the young lady who checked us out was very rude and knew very little when I asked her to explain a charge to my account. I finally left and followed up with IGH Customer Service. I used points and dollars for our room when I reserved it. The next morning I was given a bill for an extra $25 plus taxes. I asked why I was being charged this and she could not tell me why I had an added expense. She just encouraged me to leave and said the charge probably would not be posted to my credit card. She was wrong because it is on my statement. IGH said it should get credited off but 36 hours later it is still showing on my on-line account. The facility is nice and is on my route to Florida and Georgia which I make frequently. However, I probably will find other lodging when I make this trip.
June 17, 2016
Rated 5.0 out of 5.0 by Micky60 リラックスできる快適な部屋
June 14, 2016
Rated 4.0 out of 5.0 by dandamanimal Nice place, friendly staff.
Clean, nice place. Convenient location. Friendly staff. Breakfast was good. There is no longer a hot tub, it is filled in now. Don't stay in a room near the elevator. It was memorial day weekend and there were tons of loud people coming in and out, kept me awake a bit.
May 31, 2016
Rated 5.0 out of 5.0 by 0328 Nice comfortable accomodation
I liked the size of the hotel. It was small enough to easily find all the amenities provided. The water temperature in the pool was too cool for me so I only took a "quick" dip. Too bad there was not a hot tub.
May 26, 2016
Rated 5.0 out of 5.0 by Gretchpet Clean, comfy, quiet and friendly!
Clean room, comfy bed, nice lil refridgerator, surprisingly quiet. Good full breakfast as well, I would only have one correction. In the breakfast area, the hot foods should be in stainless steel pans, not yellowed plastic which looks nasty, and can also leach chemicals into the hot foods. Otherwise, perfect! Thank you.
May 25, 2016
Rated 4.0 out of 5.0 by BotanistAVL Spot on
Great stay, just had trouble with some internal noise from the air ducts
May 18, 2016
Rated 5.0 out of 5.0 by Tennessee Bound Good Business Hotel Near the Airport
Everything you'd expect from a Holiday Inn Express. No surprises, which is good. I just wish there could be more than coffee/tea available for those of us who have to be at the airport before 6 am when breakfast service starts.
May 9, 2016
Rated 5.0 out of 5.0 by Gearheart good choice
Clean, convenient, good free breakfast, wifi, gym, friendly staff. Everything I needed. I've stayed here before and never been disappointed. I'll always stay here when I'm in the area. Close to the airport. 10 min or less from downtown Maryville, Maryville College, etc. Easy, pleasant drive into the Smokies (and Cades Cove).
May 1, 2016