Rated 4.4 out of 5 by 40
Rated 5.0 out of 5.0 by charlie1942 Great dervice and clean room!!!
We will definitely stay at this hotel again when in the area. Probably will be soon!!!
October 14, 2013
Rated 5.0 out of 5.0 by Al693 Al693
Enjoyed my stay from check in to check out, staff was very professional and courteous they made my stay very enjoyable.
Would definatly come back, this is not my 1st stay here and will not be my last, also excellent restaurants within walking distance from hotel. Rooms were very clean and comfortable.
October 3, 2013
Rated 3.0 out of 5.0 by dmrlpcc Good Hotel, being mismanaged. Could be much better.
The Hotel itself was not bad. The breakfast was wonderful and the room was clean. It shows a lack of interest in guests when a hotel chooses instead of repairing the hot tub in the pool area, to fill it with wood chips and make it a planter. Also came back one evening to find a hotel staff in my room with 2 potential guests. The front desk apparently "gave her the wrong room number to show the guests". I have some problem accepting this as being ok when I had the room reserved for 3 nights and all my belongings were in the room. Nothing was bothered but just shows poor management of what could be a much better hotel. Next trip will look for a different hotel with functional amenities where I can trust the room to stay secure.
October 2, 2013
Rated 4.0 out of 5.0 by Terez comfortable beds
We have been staying at this HIE since 2004 when our daughter started college. Our recent stays were more business than pleasure. I find this property a convenient location but I have seen inconsistencies in the staff and the upkeep of the property. Several of the bathrooms are in disrepair or have the wrong toilet seat for the bowl size. Some of the front desk staff need more training in customer service. But overall, the staff is friendly, helpful and courteous. The breakfast staff are all outstanding in courtesy and efficiency.
September 26, 2013
Rated 5.0 out of 5.0 by OnFrogLake Outstanding in Every Respect
We simply could not have been more pleased with our stay. The room was very clean and comfortable, the staff was very friendly, and the breakfast each morning was very well prepared.
September 20, 2013
Rated 4.0 out of 5.0 by PapaSmurfKPT Excellent experience / But
Excellent experience / But
Pool tile had thick build up . You could write your name .
ALL staff was exceptional very helpful and friendly.
September 11, 2013
Rated 5.0 out of 5.0 by Dean48 Excellent Staff
You could not ask for a better staff Friendly and helpful, I would recommend this hotel to all my friends the were headed in that way.
September 10, 2013
Rated 5.0 out of 5.0 by Josiah WELCOME HOME!
Our stay at Holiday Inn Express was like being at home. All personnel exuded warm southern hospitality as if we were part of their family.
Our room was very comfortable; we slept comfortably without disturbance on a night when the motel was full.
Our breakfast was delightful. We laughed at the guests who were surprised by the pancake machine.
You'll love Alcoa's Holiday Inn Express.
September 6, 2013
Rated 5.0 out of 5.0 by IowaParents Great service, friendly staff, and comfortable rooms
The staff was wonderful! We were greeted by the manager and offered a priority club gift bag. The cleaning staff left us a note wishing us a great day each morning. The rooms were wonderfully clean and smelled fresh.
We were close to the airport yet we heard no noise at all. There were eating establishments located in the next parking lot so if we wished we did not have to drive.
We will definitely be staying here again.
September 4, 2013
Rated 1.0 out of 5.0 by businesstraveler123 manager uncaring and in wrong business
No one to check me in. After 10 minutes, by this time others waiting, manager shows up and says nothing. No greeting, no apology for wait. Nothing. I tell him who I am. Doesn't recognize me as a priority member (plantium), no water or "bag" offered, no upgrade on room. Ask for a bottle of water (been in car for over an hour) and he starts questioning me - "are you a priority member, what's your number", etc. even though it is on my reservation. Just general lack of interest in taking care of me. Last night of my trip which involved two flights and hours of driving between towns and just want to have a nice welcoming stay before my flight out the next day. Not here.
August 25, 2013
Rated 5.0 out of 5.0 by charlie1942 Recent stay!!!
This is a great hotel. Will stay every time we come to area. Over all service of staff, breakfast area and room comfort is great!!!
August 21, 2013
Rated 4.0 out of 5.0 by Steviek184 Good Property
I enjoyed my stay at the Knoxville Holiday Inn express. Excellent restaurants that are walking distance to hotel. The elevators seemed rather warm, but the warm reception I received at the desk upon check in and checking out was just really nice. I would highly recommend this hotel. Courteous, Clean, Location, Staff, all wonderful.
August 21, 2013
Rated 4.0 out of 5.0 by sunnyinfl stay again
The Lady whom was serving breakfast was the most friendly, helpful person I have met. A plus to this hotel.
August 19, 2013
Rated 3.0 out of 5.0 by Cynthia2513 Don't leave anything behind
The hotel is nice and the rooms are clean and comfortable. I have stayed here several times and have always been satisfied. After my latest stay I arrived home and realized I left my phone charger behind on the night stand. The front desk told me it hadn't been turned in and that someone from the housekeeping staff would call me. That never happened. I assume they either threw it out or kept it. This lets me know that if I ever leave anything valuable behind I probably won't get it back. I probably won't stay at this hotel again. There are too many other choices in the same area.
August 19, 2013
Rated 2.0 out of 5.0 by STAYCLEAR Hair in my bed!
Check in was a mess as nothing was set up and there was no mention of me being a platinum member. The room was old and needed some serious updating. When I turned my bed back there was hair in it! Disgusting!
August 18, 2013
Rated 1.0 out of 5.0 by TravelingLady931 NOT a Great Stay
Although the staff was very cordial and tried to be accommodating, I was extremely disappointed to find my first room infested with gnats. Only to be moved to a great suite where the toilet "song" all night, the ironing board collapsed on my foot twice, there was a stain on the bedding and I was not too sure of the cleanliness of the bathroom.
I have stayed at this property before while visiting the area, and had no complaints. I am not sure what happened this visit. I won't completely give up on the property, but I will avoid it in the near future.
August 13, 2013
Rated 5.0 out of 5.0 by tlo56 Top Notch Manager.
We stayed a total of 4 days at the Alcoa Holiday Inn Express. Brian the hotel manager made us feel welcome and provided us with the flexibility we needed to enjoy our stay. The rooms were well appointed and comfortable. The hotel was neat and clean and the staff was very accommodating.
We will definitely stay at this Holiday Inn Express if our travels return us to this area. Our thanks to management and staff.
August 7, 2013
Rated 5.0 out of 5.0 by Swafford0118 Great Friendly Atmosphere
We extremely enjoyed our stay at this hotel! The staff was very friendly and accommodating and made us feel at home. The rooms were very clean and the bed was comfortable. Our family enjoyed the pool, and we appreciated that they had towels in the pool room so we didn't have to worry about bringing our own. The breakfast was hot and fresh and there was pretty much anything you could want to eat. We would definitely stay at this hotel again!
August 2, 2013
Rated 5.0 out of 5.0 by TeamSponsor Great General Manager
I was traveling with a group. There was a mix up on the billing but Brian was extremely helpful getting everything straight. He took the time to make sure everything was corrected and we were satisfied.
July 30, 2013
Rated 5.0 out of 5.0 by Johnsona Dr.
Great place, great people who were helpful... Longer and longer to satisfy the demands
June 11, 2013
Rated 5.0 out of 5.0 by MrRich13 Awesome
This is one of our favorite hotels. Our upgraded room had everything we wanted and a view of the mountains. We can't wait to come back again later this year.
May 31, 2013
Rated 5.0 out of 5.0 by PAJager Nice Place
A very nice play to stay, that's close to the airport and offers a free ride to and from the airport.
April 26, 2013
Rated 5.0 out of 5.0 by JimSC1958 My Home In Knoxville
Holiday Inn Express ALCOA (KNOXVILLE AIRPORT)
I stay here on business every time I am in the area. The hotel itself it situated off the beaten path, so, no traffic, very low noise but very nice restaurant VERY close to your door. Puleo's Grille, try it you will not be disappointed.
Hotel staff goes out of the way to be nice to you, although they are understaffed at times.
Breakfast buffet is always plentiful, hot and clean.
For those guest that are into fitness, there is a super nice jogging/bike trail, Greenleaf or something like that, just across the street the goes for MILES…. Well lighted, and paved…so no excuse not to exercise
April 15, 2013
Rated 5.0 out of 5.0 by FCTony I would give 6 Stars
I have had to stay here many room nights over the past few months. We had the whole family in for a funeral, and I made sever trips back. These people were awesome. The service at this hotel is far superior and super friendly. I have stayed at full service hotels that should aspire to be this well managed. I could not recommend a hotel any higher.
April 13, 2013
Rated 5.0 out of 5.0 by lalabanks Excellent front desk service
The front desk was excellent one of the best I've had the pleasure of being greeted by. Hotel location is great for travel to Knoxville and surrounding location. Would highly recomment to any one visiting the area.
April 13, 2013
Rated 4.0 out of 5.0 by nman57 Clean Hotel, reasonably priced
My 1st time staying here. Staff was friendly although there was no complementary water or gift for being a priority club member. Front desk was helpful in recommending places to dine. Breakfast area is awfully small and was tough to get a place to sit down and eat. The room was clean, however I found the bed to be a bit on the hard side which made it uncomfortable to sleep. Overall, I would recommend this hotel to anyone who is in need of a hotel near the Knoxville airport. Lots of good restaurant choices close by.
April 6, 2013
Rated 5.0 out of 5.0 by Tony2013 Great Place
This was Rewards Night, and it was great!! Will go there again, recommend to everyone.
January 3, 2013
Rated 5.0 out of 5.0 by ADTD4 Wonderful Property, Great Staff
This is my second time staying at this hotel. It is a clean, well kept property. Wonderful staff, they are very accomodating. I highly recommend this property
January 3, 2013
Rated 5.0 out of 5.0 by ADub Excellent Holiday Inn Express
This hotel exceeded my expectations for cleanliness. The staff were extremely friendly and made my stay enjoyable.
December 5, 2012
Rated 5.0 out of 5.0 by JeffD Great stay at the Alcoa HIE, as always!
We've stayed here several times and have always been pleased with the sevice and comfort. In particular, the free breakfast has always been excellent, including several different food choices and hot dishes. This is my preferred hotel for the Knoxville area.
December 3, 2012