Rated 5.0 out of 5.0 by Shane777 Smooth / Comfortable 2 weeks
With the exception of the weather which was a bit chilly during my two week stay, I could not have been happier with the extraordinary hospitality and service I received. Two members of the staff exceeded my expectations more than once during my stay. Dodie at the front desk and Rolando in maintenance were constantly striving to make my stay as comfortable as possible. As I travel all over the USA 3 weeks out of every month, I could not have felt more welcome at a Hotel. Thank You Alexandria Holiday Inn Express. See you next time.
January 28, 2013
Rated 5.0 out of 5.0 by Nawlins55 Great Evacuation
Loved the staff, the room, happy hour, the warm cookies everyday - made the stress of another evacuation from a hurricane more bearable!
January 22, 2013
Rated 1.0 out of 5.0 by GregoryS Terrible Customer Service
I have been a platinum member for about 6 years running and I don't normally get too excited about poor service and rude staff. I stayed at this location for about 19 days, just about every other night I had to go to the the front desk and ask them to keep the noise down, turn down the lobby TV, ask guess to keep quiet, The last night I stayed there, and I mean the last night I will ever stay there, I asked the front desk to keep some kids quiet, they were running up and down the hallway, having loud conversations outside of my door by the elevator, etc... Now I have kids of my own, so I get it, they are at a Hotel, and being teenagers, it is what it is. I called the front desk several times, and asked him to try to do something about this. Every time he responded with, "I'll get right on it" but he never did, and at 1:00 AM, when I was checking out, he stated "there is nothing I can do about it" By the way I did get charged for that night. So the next day while driving back home, I called to speak with the manager, she wasn't available, so the clerk on duty, asked the purpose of the call and after I gave the whole story, she took up for the night clerk, and told me she would pass on the message to the manager. Took my number and all. To this day, I haven't heard a word from anyone.
January 20, 2013
Rated 2.0 out of 5.0 by mecheman Okay Value, Great Staff, Questionable Management, Aging Property
My family were on a road trip across the country staying in various IHG (mainly Holiday Inn Express) Hotels. While many were neutral to memorable for good reasons, this hotel stood out for many of the wrong reasons.
It began with our room being subpar, especially considering it was the most expensive of our trip. All of the appliances (clock, refrigerator, tv) were unplugged. When the fridge was plugged in, it made in incessant clicking noise. The a/c unit looked downright unhealthy and the toilet was not firmly attached to the floor. After talking with the person at the desk she moved us to a better room.
The next morning we talked with the person at the desk and he offered to reduce the price of the room to within the realm of the other hotels we stayed at. While this was appreciated we still wanted to make sure the manager knew about the problems.
When speaking with the manager, the overall impression was that our communication with her was an inconvenience and not very appreciated. After reminding her that Holiday Inn policy (printed on much of the information in the hotel) was satisfaction or the night is free - we were promptly informed that it was not the policy of that location. Sadly this is our worst interaction with any IHG personnel on the entire trip.
On the other hand all employees below the manager level were very nice and helpful - we even spoke with the maintenance person who made sure he fully understood the issues we had with the room.
January 20, 2013
Rated 4.0 out of 5.0 by SueSueNLou Great service and nice rooms just don't expect a good breakfast experience
Our check in was quick and easy, the desk clerk was very friendly. We asked the desk clerk to suggest a restaurant and the place she suggested was awesome! This is really important to us as we were from out of town and really didn't know that much about the city we were visiting. She gets a gold star. The rooms were nice and comfortable. The only negative about the rooms was the noise from the people upstairs. The breakfast was cold and sparse compared to other Holiday Inn Express' we have been in; pancake maker wasn't working and there was no out of order sign on it so everyone kept trying to make it work; tables were way too small; felt like I was eating at a child's school cafeteria table. Overall it was a good experience and I would go back there, I would just go out for breakfast.
January 7, 2013
Rated 4.0 out of 5.0 by Bud12 Need a good cleaning!
The staff was very nice and friendly. The rooms however, need a good deep cleaning. It would be also nice if they served sugar-free syrup during breakast.
November 24, 2012
Rated 4.0 out of 5.0 by McMahon41 Friendly Staff
Staff at this facility is always friendly and helpful.
November 14, 2012
Rated 1.0 out of 5.0 by Janjar22 Hotel smell and food
Hotel had a terrible smell. Staff was spraying something in
halls to cover up or try to cover up smell. Maybe it is carpeting.
Breakfast eggs were overdone, leathery, food not up to par
with other Holiday Inn Express hotels. Dining tables were
inadequate, small, round that you had no where to put food, etc.Bathroom lighting totally inadequate and magnifying mirror
light does not help at all. You really need brighter lighting and
November 7, 2012