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Rated 3.8 out of 5 by 83 reviewers.
Rated 1.0 out of 5.0 Poor reservation process I definitely reserved for two queens when I reserved online. When I got there, I was given a king and was told that there were no double queens available. Why at the time of my reservation was two queens an option? If I knew it wasn't an option, I would not have made the reservation. The staff didn't seem to be at all concerned with this issue either. June 21, 2014
Rated 5.0 out of 5.0 by Great Hotel - Great Service This is just an amazing hotel. The staff are fantastic and will do anything and everything to make sure your stay is the best ever. I was able to work, relax and thoroughly enjoy my stay. I brought my entire team of soccer players to stay as part of a camp and the staff couldn't have done anything more to make sure we were safe and extremely well looked after. Best hotel ever!!! June 18, 2014
Rated 5.0 out of 5.0 by Good stay after a long day When I arrived at the hotel, there were other places near, but decided that the Holiday Inn Express would be a good choice. I was able to use my American Legion to received a reduced rate, even though the price of the room was not an issue to begin with. The rest of the story, it was a good relaxing stay on a trip to New Orleans. June 18, 2014
Rated 4.0 out of 5.0 by Ask before you stay This was a disappointing stay for us. We always try to stay at a Holiday Inn Express when we travel. But this hotel was full of children playing in a tournament. So we could not use the pool or exercise room because it was always full of children. We had to walk in the parking lot just to get some exercise. When I suggested to staff that it would have been nice to know before we checked in that hotel was full of children I was told that they would be full of children all summer for tournaments. They really did not care to hear any suggestions. June 12, 2014
Rated 5.0 out of 5.0 by Week Long Stay Staff friendly, very clean, and quick response to requests. June 11, 2014
Rated 5.0 out of 5.0 by Like being at home Great service. Staff is friendly and helpfull. Coldest fridge in your room I have ever seen. Love the breakfast . June 11, 2014
Rated 2.0 out of 5.0 by Poor conditions and customer service Overcharged for a King Suite, rates higher during the Sunday thru Thurday period. Room with a broken thermostat, uncomfortable couch bed, The carpet was spotted and behind the sofa was cereal from the previous guest. Vent fan was not working properly, slow draining water in the sink and bathtub. Very unhappy! June 2, 2014
Rated 5.0 out of 5.0 by great service and price Will stay there again. Great price and service. Excellent breakfast. May 28, 2014
Rated 5.0 out of 5.0 by 05/14/14 Stay As always, the friendly staff greeted me upon my arrival and had my room ready. I always enjoy staying at this site because of the friendly staff and amenities. May 18, 2014
Rated 5.0 out of 5.0 by Excellent Place to Stay I have stayed at many Holiday Inn Express, and this one by far top them all. I can't say enough about great service all a round the comfort of the beds, the cleanliness of the room. The entire staff was very professional. The service at breakfast surpasses all. I will definitely there when I am in the area. May 8, 2014
Rated 4.0 out of 5.0 by HI Alexandria, LA 05/01/2014 Very good accommodations, no problem in general. The only issue I would like to mention was running water in the shower. It could not be turned off and it was not just a drip, therefore I did not hear it, just noticed it. Sorry, I forgot to mention to the staff, I should have. May 5, 2014
Rated 4.0 out of 5.0 by Alex LA well located, friendly staff, great service, nice stay April 20, 2014
Rated 5.0 out of 5.0 by Overnightin Alexandria My wife and I travelled to Alexandria and chose to stay at this establishment this time. We were greeted by a very friendly gentleman at the front desk. It was only an overnight stay but breakfast was good and the lady taking care was very thoughtful and considerate. At check out the manager was very gracious and made us feel like they really appreciated our business. This property is one to which I will return. April 11, 2014
Rated 2.0 out of 5.0 by Poor Sleep Quality and ability to relax I was in room 304 and on my second night of four nights, I was interrupted by another guest at approximately 1130 p.m. I called the front desk 3 times and nothing was ever resolved. I slept 2 hours that night. My biggest complaint is that the staff didn't know what else to do but tell them to keep quiet. Obviously that didn't work. I experienced similar rude awakenings during my stay. I understand you can't control everything. I was also told by the manager that Friday and Saturday's, during softball season, was especially loud and that they wouldn't be able to do anything about "that" noise. That confirmed that I wouldn't make another reservation at the hotel. Suggestion: Never tell a paying guest that management can't control excessive noise past a certain time at night. If a guest does have a problem and they can't resolve it, call the police. I was told I could call the police...that's not my job. Lastly, I was there with a group of 25 personnel. In the future, we will plan on other arrangements unless I hear something different from the staff. R/ James Toutges March 13, 2014
Rated 3.0 out of 5.0 by Very Smokey The hotel smelled very much like cigarettes from the minute that I walked through the door. Hard to relax and all of my stuff smelled of smoke when I checked out. I stay at many IHG hotels and rarely have this issue. February 27, 2014
Rated 5.0 out of 5.0 by Friendly Service and Clean Front Desk Agents and GM were very helpful and friendly. Everyone from the bartender to the GM was fun and real. No fake attitudes, just great hospitality. February 23, 2014
Rated 5.0 out of 5.0 by GREAT SERVICES As a "Gold Club" member, I have stayed at numerous Holiday Inns and this one is by far one of the best. The professionalism of the staff is outstanding and the facilities was great. February 23, 2014
Rated 5.0 out of 5.0 by really nice We enjoyed our stay there. After a 14 hour drive it was just what we needed.. The hotel staff was very nice and recommended a fantastic place to eat. Room was clean beds comfy and felt at home. We will definately stay again! February 11, 2014
Rated 2.0 out of 5.0 by Cost Outways the value I have stayed at hotels for the past 2 years for more nights than I have stayed at home. I try to stay at IHG hotels when possible. This hotel needs some serious work with the plumbing. The water pressure in the shower is horrible. It also takes at least 5 to 10 minutes to get the water hot. There is a sign stating that the hotel has some conservation program and that is the reason but it makes no sense because of how long it takes to get warm. Also this is the most I have ever paid for a holiday inn express stay. Don't charge such high prices if you don't want to be reviewed like a high price hotel. Also it was cold and the room would NOT get above 65 degrees and it was cold all night. The pillows are small and worn out. This hotel needs some serious upgrades! January 29, 2014
Rated 5.0 out of 5.0 by Great managers and staff We have stayed at this hotel for many years. ...would not stay anywhere else! The managers are like family, wonderful people, always go above and beyond. The rooms are always clean and comfortable...and love the cinnamon rolls !! January 28, 2014
Rated 5.0 out of 5.0 by Great service We have been staying at the Holiday Inn Express in Alexandria, LA for several years and all I can say is that we love it. The managers are wonderful...same with all the staff....great hospitality and experience. January 27, 2014
Rated 3.0 out of 5.0 by Good. Staff were very friendly and very accommodating. Especially the front desk lady on day shift with red hair. She was nice and even remember me by name and my room number the next day. I forgot to the front desk when I checked out that the fridge/freezer in room 329 makes a noise like a playing card against the spokes of a bike all day and all night long. You may want to take a look at it. Thank you! January 27, 2014
Rated 2.0 out of 5.0 by Too Much for so Little The hotel staff is wonderful, but the price per night is really high considering how much hotel has to offer. The hotel is older and the wear and tear that comes with age are evident around the building. The water pressure is very low in the showers . The Candlewood Suites next door is brand new and has a much better than this hotel. January 25, 2014
Rated 3.0 out of 5.0 by Holiday Inn back home We stay at this HI when everyone comes back to "home" for a family gathering or event. The staff are always very welcoming and pleasant. The rooms are generally nice and clean. Our issue is that the walls and floors are paper thin with no sound insulation. We can hear neighbors snoring and if a large group is in, you can hear all the running, shouting, etc until everyone finally goes to sleep at night. We do feel the hotel is a bit overpriced in both rates and reward points for this reason. January 20, 2014
Rated 5.0 out of 5.0 by Great location, clean rooms and nice staff We had four rooms at the property for a corporate retreat. The hotel is very well kept and we will definitely stay there again on our next visit. Warm cookies were available in the afternoon and the breakfast was fine. I didn't expect a gourmet meals and was surprised how good the scrambled eggs were for a free breakfast. January 14, 2014
Rated 2.0 out of 5.0 by Dishonest staff Although the room and the overall hotel was nice, the experience was tainted by one incident. I accidentally left a drawer full of clothes including some really nice jeans.( My fail, i know). Upon realizing this the next morning I called and found that my items had been turned in EXCEPT the jeans. Although the person on staff was very helpful and mailed the remaining items (I paid shipping), there is definitely a thief working there who thought it was convenient to shop in someones luggage and benefit from my misfortune of forgetting some things. I will not stay at the particular location ever again. January 13, 2014
Rated 5.0 out of 5.0 by Great Hotel! I thoroughly enjoyed the 2 nights I stayed here! I'm a youth pastor and had 32 teens and leaders stay in 7 rooms and not one problem! Great service and hospitality! I will be back for sure! January 7, 2014
Rated 1.0 out of 5.0 by Better room preparation for next guests I've stayed at this property approximately five times. On another occasion I had a similar experience where the bathroom wasn't thoroughly cleaned. During this visit the bathroom was also not clean, the bed had long hairs still on the sheets, The remote control for the television didn't work, there was an open bag of chips on the desk chair, there was no Kleenex in bathroom. Very disappointed. Now I've had two of five experiences where I really don't trust the cleanliness of the rooms. The front desk staff was very nice and apologetic when I reported my findings. December 15, 2013
Rated 4.0 out of 5.0 by Sleeping on Slabs Our check-in was very easy and a welcome surprise. The room was spacious and well kept, we had an abundance of pillows on each bed....BUT the beds were so hard it was difficult to get a real nights rest. All in all our stay was pleasant and maybe if they changed out the mattresses it would be a great place to break a trip or for a weekend get away. I would like to add that the staff was very pleasant and greeted us each time we came in or left out. December 4, 2013
Rated 1.0 out of 5.0 by Poor maintenance and Poor attitude. I brought numerous issues to the attention of management upon leaving in the morning. At no time did I ask for a discount or a refund....nor was that my intent. I just did not want the next guest to have to deal with a broken shower head....a broken sink handle.....lights out in the bathroom. To provide this information and then have someone try to "defend" the issues....I WAS SHOCKED. I virtually live in hotels and over the last year I have been staying in more Courtyard Marriott's because they are more economical and always more "service" conscious. I will still stay in Holiday Inns that I know to be good....but I will never stay in this one again. Thanks for asking. November 29, 2013
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