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Rated 3.9 out of 5 by 101 reviewers.
Rated 4.0 out of 5.0 by Decent stay I enjoyed my stay at the Holiday Inn Express is Alexandria, LA. The breakfast was exceptional. The only issue that I encountered was that the elevators stopped working. August 28, 2014
Rated 4.0 out of 5.0 by Latest trip to Alexandria for business The property is a very busy, but it is showing its age and could use refreshing. My room this time was clean but was a smoking room and the smell was strong. Non-smoking in the rooms would not hurt my feelings. The staff was their usual chipper self's and a great help. I will continue to frequent the property as needed August 23, 2014
Rated 5.0 out of 5.0 by Great place overall experience was awesome. the staff was excellent and very accommodating. my only issue was the kids had a hard time getting on the wifi and staying connected. other than that, it was extremely clean, comfortable and i would definitely stay here again. August 19, 2014
Rated 5.0 out of 5.0 by Staying in Alexandria Again this property was excellent, the front desk staff are friendly and always accommodating. I have made this hotel my first choice when I visit the area, August 16, 2014
Rated 5.0 out of 5.0 by outstanding stay in alexandria We stayed for ten nights in the hotel and had a great experience while we were in Alexandria as our son was starting his college life in LSUA. Very spacious suite, clean, comfortable beds with a choice of firm or soft pillows, two large screen tv`s. Breakfast area was always well stocked and cinnamon rolls were to die for! Complimentary tea and coffee available all day. Complimentary beer and wine available between 5pm and 7pm four days a week was a nice touch. A couple of restaurants and bars within walking distance. A hired car would be necessary to get around. The staff were the most friendly people I have ever come across and nothing was ever a problem. Thank you to Tracey and her team especially Tiffany and Stefan at the reception area for all their help and local knowledge. August 15, 2014
Rated 5.0 out of 5.0 by Nice place This hotel is a great place to stay. Very friendly staff and nice guest rooms. I stay at this hotel every time I'm in Alexandria. August 2, 2014
Rated 4.0 out of 5.0 by Good staff, property needs some love. There were a few maintenance issues with this location. I understand electronics go out and we had a bad TV, drains get clogged like our shower, water leaks happen like the stains and damage in the bathroom from the room above. The summer is tough on a pool and algae grows in hot conditions. But we have stayed in a few Holiday Inn Express locations and this was the first to have so many problems with one room. the staff was great and we got a good nights sleep. July 30, 2014
Rated 4.0 out of 5.0 by great servie and comfortable room Since we were coming for a funeral we were pleased with the offer for a bereavement rate or a senior rate. Service was very good and pleasant and friendly staff. July 23, 2014
Rated 5.0 out of 5.0 by Sate tourney 2014 We enjoyed our overall experience. We were able to bond with our team as well as make new friend. We had some issues in the beginning about booking but the staff, Stefan, was able to make things good. July 23, 2014
Rated 2.0 out of 5.0 by Comfortable bed and a very smokey room My husband and I stay at the Holiday Inn was not a good one. The room was very smokey. We tried to get another room but was not able to. We were their for a conference and all of the Hotels near by was full so we could not get any thing close to the conference. There is no excuse for the Holiday Inn to have such a problem. We will be going down for another conference in that area in August but we will not stay their. July 20, 2014
Rated 5.0 out of 5.0 by A great stay This hotel is very comfortable for the money. my only complaint was that the guests staying around us seemed to be very loud until 2am. They kept waking up my children. July 18, 2014
Rated 5.0 out of 5.0 by Tired Tvlr What a nice place to stay. I called on the way after checking on my phone for the "next" towns Holiday Inn Express... she was so friendly on the phone and helpfull. We arrived, carried in the things, and immediatly checked in and put in our room. When my husband came out of the rest room after the flush... His voice was very sad and he said "I didn't do it... no paper even..." The toilet water had run onto the floor. She ...wish I could remember her name... put us in the only room they had left because of a ball tournament in town, and didn't charge us the extra charge for the nicer room. Slept like babies. July 17, 2014
Rated 5.0 out of 5.0 by Great location This hotel is conveniently located between Lafayette and Shreveport just off the I49 and on McArthur Drive. You can get anywhere in Alex in 10 minutes. Clean and comfortable rooms. Breakfast was great, lots of choices and plentiful. Staff was friendly and accessible. It is the first motel off of I49 and was relatively quite not a lot of traffic around. Two women on Sister Weekend and we felt safe during our stay. Would recommend this for anyone staying in Alex. July 16, 2014
Rated 1.0 out of 5.0 by Holiday Inn - don't go to this one unless you have to. I have always loved Holiday Inn but this was not one I would ever recommend. Room was way too warm and the temperature control will not allow you to go below 69. I felt the room was not up to par for a Holiday Inn. Just not a clean feeling hotel or room. Would not stay here if you are passing through. July 10, 2014
Rated 5.0 out of 5.0 by Great hotel We enjoyed our stay for the most part. The decor, breakfast buffet, and amenities were great. We took advantage of the pool and fitness room, as well as the warm cookies at check-in. The staff was very helpful and provided a mini sewing kit for a last minute clothing glitch. The only negative was that the walls seemed thin, and we could hear the person in the room above us pacing throughout the first night of our stay. Fortunately, the second night was much better. Overall, I would definitely recommend this hotel. July 8, 2014
Rated 5.0 out of 5.0 by Second Stay Within A Month This was my second stay within the last month and I have to say that this is my hotel of choice when coming to Alexandria, LA for business or pleasure. Anyone who does not write a great report about this hotel is obviously just after free accommodation. The staff are first rate and the rooms are extremely clean. I have never had an issue here but can honestly say if I did it would be dealt with immediately as they just can't do enough to make your stay the very best. Great Staff - Great Stay!!! July 7, 2014
Rated 5.0 out of 5.0 by Long term accommodations My recent 4 month stay was made less stressful due to the hotel staff. June 23, 2014
Rated 1.0 out of 5.0 by If you don't smoke don't stay here! Placed in a smoking room and was not advised of this at check in! Two near sleepless nights of stale smoke smell. Thermostat on wall did not work. I question if I will book another Holiday Inn in the future! June 21, 2014
Rated 1.0 out of 5.0 Poor reservation process I definitely reserved for two queens when I reserved online. When I got there, I was given a king and was told that there were no double queens available. Why at the time of my reservation was two queens an option? If I knew it wasn't an option, I would not have made the reservation. The staff didn't seem to be at all concerned with this issue either. June 21, 2014
Rated 5.0 out of 5.0 by Great Hotel - Great Service This is just an amazing hotel. The staff are fantastic and will do anything and everything to make sure your stay is the best ever. I was able to work, relax and thoroughly enjoy my stay. I brought my entire team of soccer players to stay as part of a camp and the staff couldn't have done anything more to make sure we were safe and extremely well looked after. Best hotel ever!!! June 18, 2014
Rated 5.0 out of 5.0 by Good stay after a long day When I arrived at the hotel, there were other places near, but decided that the Holiday Inn Express would be a good choice. I was able to use my American Legion to received a reduced rate, even though the price of the room was not an issue to begin with. The rest of the story, it was a good relaxing stay on a trip to New Orleans. June 18, 2014
Rated 4.0 out of 5.0 by Ask before you stay This was a disappointing stay for us. We always try to stay at a Holiday Inn Express when we travel. But this hotel was full of children playing in a tournament. So we could not use the pool or exercise room because it was always full of children. We had to walk in the parking lot just to get some exercise. When I suggested to staff that it would have been nice to know before we checked in that hotel was full of children I was told that they would be full of children all summer for tournaments. They really did not care to hear any suggestions. June 12, 2014
Rated 5.0 out of 5.0 by Week Long Stay Staff friendly, very clean, and quick response to requests. June 11, 2014
Rated 5.0 out of 5.0 by Like being at home Great service. Staff is friendly and helpfull. Coldest fridge in your room I have ever seen. Love the breakfast . June 11, 2014
Rated 2.0 out of 5.0 by Poor conditions and customer service Overcharged for a King Suite, rates higher during the Sunday thru Thurday period. Room with a broken thermostat, uncomfortable couch bed, The carpet was spotted and behind the sofa was cereal from the previous guest. Vent fan was not working properly, slow draining water in the sink and bathtub. Very unhappy! June 2, 2014
Rated 5.0 out of 5.0 by great service and price Will stay there again. Great price and service. Excellent breakfast. May 28, 2014
Rated 5.0 out of 5.0 by 05/14/14 Stay As always, the friendly staff greeted me upon my arrival and had my room ready. I always enjoy staying at this site because of the friendly staff and amenities. May 18, 2014
Rated 5.0 out of 5.0 by Excellent Place to Stay I have stayed at many Holiday Inn Express, and this one by far top them all. I can't say enough about great service all a round the comfort of the beds, the cleanliness of the room. The entire staff was very professional. The service at breakfast surpasses all. I will definitely there when I am in the area. May 8, 2014
Rated 4.0 out of 5.0 by HI Alexandria, LA 05/01/2014 Very good accommodations, no problem in general. The only issue I would like to mention was running water in the shower. It could not be turned off and it was not just a drip, therefore I did not hear it, just noticed it. Sorry, I forgot to mention to the staff, I should have. May 5, 2014
Rated 4.0 out of 5.0 by Alex LA well located, friendly staff, great service, nice stay April 20, 2014
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