Rated 5.0 out of 5.0 by Roadwarrior777 Road Warrior Review
I work in the Alexandria area monthly, have been for the last year. I found this property in June 2012 and was sold! The facility is relatively new ( 3 years old I think) and always clean. The staff have made me feel like family and know me by name. I've come to call this place my Alexandria apartment! Great all around place to stay fellow road warriors!
June 12, 2013
Rated 4.0 out of 5.0 by Newfdog Great Hotel
The rooms are absolutely pristine and very up to date. Very surprising given the cost for this hotel right outside of DC.
Although the hotel was perfect, the surrounding neighborhoods were a bit on the rough side. Would I stay there again? Yes, probably would.
June 11, 2013
Rated 4.0 out of 5.0 by Capt7 Pro's and Con's
Excellent location for getting around easily.
Had a problem with the bathroom and ask to have it checked and was assured that it would be by the front desk. It was not and had to listen to the toilet rub for two nights. Even with the bathroom door closed it was frustrating.
Only one person trying to the breakfast on Sunday and she was overwhelmed and not able to keep up. Had trouble keeping food table filled.
Neglected to give us our Priority check in water etc. They were not busy at the time we checked in and did not seem focused. Also, recommended a place to eat that was good for take out and delivery (but not for eating in). Very disappointed and let them know at the desk.
On the other hand, Phil (from Toledo, Ohio), who worked on the front desk was very professional and was an excellent representative for HIE. Also, apologized for the lack of service in the bathroom. He understands customer service very well.
June 9, 2013
Rated 5.0 out of 5.0 by passedu2 great service
Staff was very helpful and knowledgeable to all the local areas.
June 7, 2013
Rated 3.0 out of 5.0 by CBHD Staff not as friendly as other Holiday Inn Express - Breakfast was disappointing
I am used t o staying at other Holiday Inn expresses where the staff are really friendly and helpful. Perhaps it is just a DC thing; I didn't really feel the staff was very friendly. Certainly not rude just "indifferent"
For Breakfast I always eat oatmeal. The only choices were peaches and cream or blueberries and cream and others and cream... No plain oatmeal or oatmeal and brown sugar. This seems pretty basic to me, but they got it wrong. I am allergic to milk, so the and cream did not work for me. There also was not any cranberry juice; usually found at other Holiday Inn Express.
The breakfast attendant was friendly enough. I suppose it was not her fault they not have what I like... Based on other H-I-Ex I was was expecting more... I did not starve, but it was only OK.
We could not open window to let wonderful fresh air in...
Nobody seemed to know how to get onto the walking / running trail along the Potomac that was less than a half mile away...
June 3, 2013
Rated 3.0 out of 5.0 by ViJa Disappointed in my weeklong stay
This hotel came recommended to me by a manager of another HI Express hotel based on what I described to him about other experiences.
The biggest disappointment was with how the GM handled my dissatisfaction with the upgraded room. I paid extra for a jacuzzi suite where the jacuzzi tub didn't work properly. That is, the maintenance man had to show me how to get it to operate after it would only produce lukewarm water the first night. I explained this to the GM in my second day and the best she could do was see if another room on the side of the hotel where the hot water tanks were located but as it turns out, they were not. At the time I checked in, I was a Gold member. I am now an Platinum member. You would think the GM would show appreciation for my business but I never got the feel she did. In fact, she made a comment insinuating something in our first conversation that left a bad taste in my mouth.
In addition to the jacuzzi tub, here is a list of items that fell well below my expectations:
1. Inadequate attendants for breakfasts on 5/17 & 5/18. They had large groups in both those days and in one case, just one attendant that was doing her best but overwhlemed on 5/18. We had to wait as much as 15 minutes to have things prepared. She did her best but was just one person. But both days, they ran out of most food
2. No coffee offered for non breakfast times. Only IHG hotel I've stayed at this year that didn't offer coffee for "off times" in breakfast area. I was told by attendant that it was mgmt choice to not offer
3. Cleaning staff should have better grasp of English language. I made some simple request about housekeeping of my room and they were not honored
4. Attention to detail. Housekeeping often forgot to replace items and the shower curtain was torn in many palce. In my opinion, it should have been replaced long ago
5. When I received my bill, it was incorrect. I was quoted an avg nightly amount by hotel booking service (I called hotel directly) and the bill was $80 higher. The front desk clerk adjusted amount but I was surprised to have to have a conversation about this issue.
6. I was not recognized as a Gold member status upon check in and even had to ask about the welcome water. I was told by front desk clerk that they had run out. He did offer anything out of cooler. But my issue was with the standard welcome I had become used to at other hotels.
I would like to point out excellence service by Phillip at front desk & David the maintenance man. They both stood out in response and in their service.
That being said, I am VERY disappointed in the hotel GM. I requested a phone call at check out but never received it. I would have discussed my experience with her but since I never received the call, it just again showed me her indifference to my loyalty to IHG hotels and HI Express in particular
May 29, 2013
Rated 4.0 out of 5.0 by Potterygal Kids, Kids, Kids!!!
The room was clean and well maintained. All the hotel staff was very friendly and helpful. The breakfast area was stocked with good food. 2 of the 3 nights we stayed there there were kids (maybe a school group) on another floor that were running up and down the halls, jumping off of chairs and just plain old unruly. We called the front desk to express our concern but nothing was ever done to stop the rowdiness. We listened to the noise for hours on those 2 nights. For what we paid for the room we were extremely disgusted. My only other negative comment would be about the traffice in the area. The traffic is horrible! Too bad this nice hotel isn't located in a better area.
May 24, 2013
Rated 5.0 out of 5.0 by Janetruth Excellent experience, but. . . . . .
My hotel stay exceeded all my expectations. Everyone was friendly, helpful and professional. My ONLY negative feedback is the amount of fragrance in the cleaning supplies for the room. I am not normally sensitive to fragrances, but this was overbearing and gave me quite a headache. I requested no cleaning during my stay for this reason.
May 11, 2013