Rated 4.5 out of 5 by 128
Rated 2.0 out of 5.0 by Emilnikel68 Not up to Expectations
The hotel was nice and clean, however I asked for and paid for the Romance package. The Romance Package was supposed to include a bottle of sparkling champaigne or wine and a romance basket, it was also supposed to be pre-set up in our room before we got there. When we arrived nothing was in our room. I called down to the front desk and Vincent told me it just arrived and he would have it sent up. About 15 minutes later someone arrived at our room with the "romance package". All it was was a bottle of sparkling cider (alcohol free) and a box of those Annie's cherries, you know the ones that are chocolate covered and have that liquid inside, and it came in an IHG rewards bag (nothing romantic about that, and there was no basket or even "package"). I was disappointed because I expected a little more thought and quality in the package. I was willing to look past the fact that it wasn't set up like it was supposed to be, but it would have been nice if the sparkling wine would have actually been wine or champaigne and had alcohol since in the description it specifically said wine, which indicates there will be some alcohol content. It also specifically described it as an "overnight stay romance basket". This was not an overnight stay romance basket. We could have bought a box of those cheap cherries ourselves and saved us almost 50 extra dollars. We still went back out and bought an actual bottle of wine as well. Other than that the room was nice and clean and the staff was friendly. I wouldn't say NEVER stay here, just don't get the romance package, it's a waste of money. It's really unfortunate because we have had romance packages at other hotels that have been really nice, so maybe my expectations were just to high.
July 9, 2014
Rated 4.0 out of 5.0 by Maggie in Cincy Room and service and convenience of hotel were fantastic.
Would stay again in a second. Convenient to Metro to get into DC.
July 1, 2014
Rated 5.0 out of 5.0 by Charleston Grandma HANDS DOWN BEST HOTEL STAY WITH FAMILY
Nancy's omelettes were AWESOME kept everything Clean, Fresh and Hot!! Vincent very helpful with all our needs. Fred also very attentive.
June 30, 2014
Rated 5.0 out of 5.0 by doktorij Great Staff
The staff was outstanding. I had a somewhat complicated group of rooms reserved for a funeral and we were able to sort through it all and juggle the details. The rooms were very nice and quiet, particularly considering the proximity to a fairly busy road (are there any roads not busy in the DC area?).
I would not hesitate to stay here again.
June 24, 2014
Rated 5.0 out of 5.0 by Hot Mom wannabe Moving my son back to Chicago from DC!
Great hotel to use as a "base" for your trip to DC. If you have your car this is close to the highway, restaurants, shopping, etc.
June 16, 2014
Rated 4.0 out of 5.0 by SLM1000 Commendable staff
The front desk clerk was observant and responsive. While I checked in, 6 or 7 biker dudes were planning their rowdy, wives-left-at-home evening. The clerk recognized that I was a little uncomfortable, and she checked me in quietly and efficiently. I mentioned this to the hotel manager, and he sincerely said "Thank You, I'll pass the compliment on to her." He seemed like a customer-centric person too.
After breakfast hour, I observed the attendant thoroughly cleaning the shelves below the counter (yes BELOW the counter). The hotel was very clean overall, clearly because the staff is detail oriented.
June 9, 2014
Rated 5.0 out of 5.0 by travelers tu Two thumbs up
Picked H.I.E. because of it's location to family and the reviews on trip advisor.
PROS: Very clean room. Condition of room - I did upgrade to a suite. Lobby area small but bright and clean. Staff friendly. Breakfast good.
CONS: Air conditioner unit below window was a bit too noisy.
Overall a comfortable stay and would recommend.
June 9, 2014
Rated 3.0 out of 5.0 by MT1964 Noisy
Road noise, bus stop noise, emergency vehicles noise, elevator noise. Handicap room eventhough I'm not handicapped. Weak showers and shower heads.
Staff great. Breakfast great.
June 6, 2014