Rated 4.5 out of 5 by 86
Rated 5.0 out of 5.0 by dlb57 Great Service with a Smile!
Stayed for 3 nights using reward points and visited Washington DC. The staff was extemely friendly and professional. The room was comfortable, clean and perfect for our needs. No Doubt why "The IHG Rewards Program" is the best in Industry. Keep up the Great Job.
July 19, 2013
Rated 4.0 out of 5.0 by mckenzma What you come to love about Holiday Inn Express
My stay here was quite pleasant. The staff, rooms, and breakfast all met the standards you come to expect with Holiday Inn Express. Getting out of the parking lot is the only real downfall as you have to wait for a busy intersection. Although, that is a real stretch. I highly recommend staying at this location if you are in the area.
July 16, 2013
Rated 5.0 out of 5.0 by Willy60 Wonderful front desk staff; great location
Enjoyed the proximity to Old Town and Mt Vernon, and the Metro. Food choices for breakfast were excellent and the hotel lobby was clean and relaxing. Checkout was a breeze and the hotel staff were knowledgeable and helpful in answering questions, giving directions and making recommendations. I would recommend this hotel for anyone staying in the D C area who wants to avoid the congestion and expense of staying in the District.
July 10, 2013
Rated 5.0 out of 5.0 by Mike395 Great value for family DC sightseeing
Great staff. Great location. Close enough to DC but far enough out to get free parking and free breakfast at a decent room price. Everyone in the hotel was always friendly with a kind morning and evening greeting. The suite was roomy, quiet and comfy and allowed us to spread out for a long week stay without feeling cramped. Shuttle to the Huntington Metro station was free and super convenient; just 8 minutes away around the corner. (By being near the final Huntington stop on the Yellow Metro loop, returning trains were mostly empty so you can easily get a seat for the 1/2 ride back into DC. The yellow loop serves many of the downtown DC sightseeing stops(including Alex. Old Town/King St, Pentagon and Reagan airport) without having to transfer trains so most of the Metro rides to and from DC are easy trips.) Breakfast had plenty of traditional choices but we wish there was more fresh fruit besides apples and bananas. Excellent coffee and cinnamon rolls! Lots of free parking. Lobby and hallways clean, updated and nicely decorated. One - three miles south on Route 1 were plenty of chain restaurants for lunch and dinner. We'd gladly stay there again on a future trip. Was a great value. No complaints!
July 5, 2013
Rated 5.0 out of 5.0 by Bartolomeo Good place
Best Holiday Inn value in the area: the building is only a few years old and the rooms are in good shape. I stay here frequently when traveling for work, and I've never had a problem with the cleanliness of the rooms. Rooms are almost always below government per diem rates. Other comments about tour groups can be true, but the noise never goes past 10 p.m.
Do not stay in the room under the breakfast area unless you're an early riser.
Can' t beat the location and the friendliness/helpfulness of the staff.
June 21, 2013
Rated 5.0 out of 5.0 by EVRP99 Great Stay
Stayed for four days to visit the DC area. Staff was outstanding. Fred the shuttle driver was great. Front desk staff (Jose and Phil) were friendly and very knowledgeable.
Breakfast selections were great all four days. The dining room staff was really good about keeping everything available for guests.
The spa was a hit with our party after walking all day in the DC area.
The only minor glitch was the AC in our room didn't work the first night so the GM adjusted the room rate for that night. It was repaired the following day while we were in DC. It didn't detract from the overall great stay we had.
No problem recommending this particular hotel to those wanting to stay in Alexandria overnight to take in the sights in DC during the day.
June 19, 2013
Rated 5.0 out of 5.0 by Roadwarrior777 Road Warrior Review
I work in the Alexandria area monthly, have been for the last year. I found this property in June 2012 and was sold! The facility is relatively new ( 3 years old I think) and always clean. The staff have made me feel like family and know me by name. I've come to call this place my Alexandria apartment! Great all around place to stay fellow road warriors!
June 12, 2013
Rated 4.0 out of 5.0 by Newfdog Great Hotel
The rooms are absolutely pristine and very up to date. Very surprising given the cost for this hotel right outside of DC.
Although the hotel was perfect, the surrounding neighborhoods were a bit on the rough side. Would I stay there again? Yes, probably would.
June 11, 2013
Rated 4.0 out of 5.0 by Capt7 Pro's and Con's
Excellent location for getting around easily.
Had a problem with the bathroom and ask to have it checked and was assured that it would be by the front desk. It was not and had to listen to the toilet rub for two nights. Even with the bathroom door closed it was frustrating.
Only one person trying to the breakfast on Sunday and she was overwhelmed and not able to keep up. Had trouble keeping food table filled.
Neglected to give us our Priority check in water etc. They were not busy at the time we checked in and did not seem focused. Also, recommended a place to eat that was good for take out and delivery (but not for eating in). Very disappointed and let them know at the desk.
On the other hand, Phil (from Toledo, Ohio), who worked on the front desk was very professional and was an excellent representative for HIE. Also, apologized for the lack of service in the bathroom. He understands customer service very well.
June 9, 2013
Rated 5.0 out of 5.0 by passedu2 great service
Staff was very helpful and knowledgeable to all the local areas.
June 7, 2013
Rated 3.0 out of 5.0 by CBHD Staff not as friendly as other Holiday Inn Express - Breakfast was disappointing
I am used t o staying at other Holiday Inn expresses where the staff are really friendly and helpful. Perhaps it is just a DC thing; I didn't really feel the staff was very friendly. Certainly not rude just "indifferent"
For Breakfast I always eat oatmeal. The only choices were peaches and cream or blueberries and cream and others and cream... No plain oatmeal or oatmeal and brown sugar. This seems pretty basic to me, but they got it wrong. I am allergic to milk, so the and cream did not work for me. There also was not any cranberry juice; usually found at other Holiday Inn Express.
The breakfast attendant was friendly enough. I suppose it was not her fault they not have what I like... Based on other H-I-Ex I was was expecting more... I did not starve, but it was only OK.
We could not open window to let wonderful fresh air in...
Nobody seemed to know how to get onto the walking / running trail along the Potomac that was less than a half mile away...
June 3, 2013
Rated 3.0 out of 5.0 by ViJa Disappointed in my weeklong stay
This hotel came recommended to me by a manager of another HI Express hotel based on what I described to him about other experiences.
The biggest disappointment was with how the GM handled my dissatisfaction with the upgraded room. I paid extra for a jacuzzi suite where the jacuzzi tub didn't work properly. That is, the maintenance man had to show me how to get it to operate after it would only produce lukewarm water the first night. I explained this to the GM in my second day and the best she could do was see if another room on the side of the hotel where the hot water tanks were located but as it turns out, they were not. At the time I checked in, I was a Gold member. I am now an Platinum member. You would think the GM would show appreciation for my business but I never got the feel she did. In fact, she made a comment insinuating something in our first conversation that left a bad taste in my mouth.
In addition to the jacuzzi tub, here is a list of items that fell well below my expectations:
1. Inadequate attendants for breakfasts on 5/17 & 5/18. They had large groups in both those days and in one case, just one attendant that was doing her best but overwhlemed on 5/18. We had to wait as much as 15 minutes to have things prepared. She did her best but was just one person. But both days, they ran out of most food
2. No coffee offered for non breakfast times. Only IHG hotel I've stayed at this year that didn't offer coffee for "off times" in breakfast area. I was told by attendant that it was mgmt choice to not offer
3. Cleaning staff should have better grasp of English language. I made some simple request about housekeeping of my room and they were not honored
4. Attention to detail. Housekeeping often forgot to replace items and the shower curtain was torn in many palce. In my opinion, it should have been replaced long ago
5. When I received my bill, it was incorrect. I was quoted an avg nightly amount by hotel booking service (I called hotel directly) and the bill was $80 higher. The front desk clerk adjusted amount but I was surprised to have to have a conversation about this issue.
6. I was not recognized as a Gold member status upon check in and even had to ask about the welcome water. I was told by front desk clerk that they had run out. He did offer anything out of cooler. But my issue was with the standard welcome I had become used to at other hotels.
I would like to point out excellence service by Phillip at front desk & David the maintenance man. They both stood out in response and in their service.
That being said, I am VERY disappointed in the hotel GM. I requested a phone call at check out but never received it. I would have discussed my experience with her but since I never received the call, it just again showed me her indifference to my loyalty to IHG hotels and HI Express in particular
May 29, 2013
Rated 4.0 out of 5.0 by Potterygal Kids, Kids, Kids!!!
The room was clean and well maintained. All the hotel staff was very friendly and helpful. The breakfast area was stocked with good food. 2 of the 3 nights we stayed there there were kids (maybe a school group) on another floor that were running up and down the halls, jumping off of chairs and just plain old unruly. We called the front desk to express our concern but nothing was ever done to stop the rowdiness. We listened to the noise for hours on those 2 nights. For what we paid for the room we were extremely disgusted. My only other negative comment would be about the traffice in the area. The traffic is horrible! Too bad this nice hotel isn't located in a better area.
May 24, 2013
Rated 5.0 out of 5.0 by Janetruth Excellent experience, but. . . . . .
My hotel stay exceeded all my expectations. Everyone was friendly, helpful and professional. My ONLY negative feedback is the amount of fragrance in the cleaning supplies for the room. I am not normally sensitive to fragrances, but this was overbearing and gave me quite a headache. I requested no cleaning during my stay for this reason.
May 11, 2013
Rated 4.0 out of 5.0 by Cramden Mount Vernon Weekend
Excellent service. Beds were very comfortable. Room was very quiet in relationship to the location of the Holiday Inn Express, which was where we wanted tobe. An excellent value for the price
May 9, 2013
Rated 4.0 out of 5.0 by Don1812 Excellent Staff
The staff at this Holiday Inn, especially Fred the shuttle van driver, were excellent. They were knowledgeable of the area and made great recommendations. The room was in good condition but it won't be long before it will need some freshening up. Overall an above average but not excellent experience based on the price paid for the room.
May 8, 2013
Rated 2.0 out of 5.0 by ThoHill Tour bus central
Too many tour buses for Mount Vernon and Washington, DC arriving late, kids running the halls and making noise.
May 7, 2013
Rated 5.0 out of 5.0 by JOYA MDL
Was in town to visit relatives and attend the 1st birthday party of our great neice. our stayat your hotel ,was pleasant,the bed was comfortable and the room clean,the microwave and frige was a great feature,as my husband and i needed to refrigerate our medicines, heat up the goodies we brought back from the party.the staff was pleasant and reconized me as a Priority Club member.I really enjoyed my stay and would reccomend this hotel to friends and family.
May 6, 2013
Rated 4.0 out of 5.0 by marcoto Nice hotel
Went for a conference at the National Harbor and this hotel was close and at a good price. Accommodations are good and the free wifi is fast for using skype, web browsing, e-mail, etc.
I think the breakfast could improve a little, specially the eggs, but overall a good experience.
May 2, 2013
Rated 5.0 out of 5.0 by cachelapoudre Clean and Quiet
I picked this Holiday Inn Express for the convience to our children we were visitng. I was a little worried about the busy street but we were not bothered by noise at all. The hotel staff was very friendly. We had a late arrival due to a blizzard but no worries our room was waiting for us. I was able to change our room at the last minute since my husband was able to also make the trip. We always try to stay in Holiday Inn Express and have never been disappointed. We will stay in this property again on our next visit.
April 20, 2013
Rated 5.0 out of 5.0 by GmaK Morning Desk Manager Very Helpful.
Traveling with daughter and 3 granddaughters we had a great experience at this hotel. The morning desk manager was very helpful. Hotel is close to commuter train and local businesses.
April 12, 2013
Rated 5.0 out of 5.0 by mar322 Great Stay
I have always enjoyed staying at your hotel. I have stayed in three states and have received very good service. I did not know about rewards until someone explained it to me. I just kept coming because it was always clean and a step above some of the other places that I have stayed. I enjoy being made to feel special when they let me know what I get for being a member.
Thanks again for a great stay and dynamite breakfast. I will be back next month. Each time this facility has problems with it's computers, but desk was helpful. Last time they were waiting for it to be looked at.
April 10, 2013
Rated 4.0 out of 5.0 by Rafe Clean & Bright
Very nice contemporary decor, clean & bright hotel with attentive, cheerful staff, just minutes from old town Alexandria with lots of dining options, and 15 minutes from Wash.DC Mall area. All the employees I encountered were pleasant & helpful.
No negative surprises at all (that alone makes for a positive experience for me when I'm traveling).
One suggestion: It would real nice if you offered hash browns (or other potatoes) & bacon at breakfast.
March 23, 2013
Rated 5.0 out of 5.0 by MJ22306 Easy place to stay
Rooms were very nice, lobby inviting, breakfast area great. All in all a great stay.
March 21, 2013
Rated 5.0 out of 5.0 by Mike129 Would stay again!
Stayed from 03-02-13-03-10-13. Hotel was very clean and the staff was helpfull and very nice. The hotel was close to D.C and the Metro was right around the corner. Next time I plan to a trip to the D.C. area I will definitely stay here again. Thanks for the great week!
March 18, 2013
Rated 4.0 out of 5.0 by suezqz Nice place.
Great service from desk clerk and the young lady working in the breakfast dining area. Hotel is located on the quieter end of a very busy street. Room was very clean and comfortable.
March 16, 2013
Rated 1.0 out of 5.0 by LB68 Poor Second Visit
Our over night visit 3 months ago was good. However, this visit with an advance reservation, we were booked into Room 113. We asked to be moved when we checked in at 4: PM but were told no rooms were available. At 5:00 AM we realized the breakfast area was directly overhead and didn't get any more sleep! At our request the front desk said they would tranfer us to the 4th Floor as soon as housekeeping had a room ready (1 HR +/-#. As we had plans, we loaded our luggage and my wife returned our keys as I drove to the front to pick her up. They now said a room was ready; however, we had pressing plans to meet family and my son & I came back at 2-3 PM to drop off luggage.
When we got back to the room at 8:30 PM we became aware the HAC unit had been turned off #64 degrees). Both rooms had very loud fans on the HAC units. The next night we planned to stay at the Holiday Inn Express Woodstock but stayed at the hotel next door instead. Future visits to family in Alexandria will be spent at another hotel.
February 26, 2013
Rated 5.0 out of 5.0 by Wrinkles Supurb Staff
I am a regular, staying at the HIE in Alexandria two - four days a month. Top notch staff from check-in to breakfast service staff.
February 19, 2013
Rated 5.0 out of 5.0 by minniemae Comfortable Stay & Convenient to DCA Airport
This hotel is within minutes to DCA airport so you can relax & not stress about being late. It is also an exit away across the bridge to National Harbor. The price is reasonable/affordable compared to hotels closer to DC, the rooms are clean, crisp and comfortable, free breakfast is more than sufficient, free parking, free internet/wi-fi. Very nice. Will definitely stay again if in the area.
February 6, 2013
Rated 5.0 out of 5.0 by Honor1 Awesome!
The facility was modern, comfortable and very clean! We would be honored to stay again!
February 1, 2013