Rated 4.5 out of 5 by 166
Rated 2.0 out of 5.0 by Emilnikel68 Not up to Expectations
The hotel was nice and clean, however I asked for and paid for the Romance package. The Romance Package was supposed to include a bottle of sparkling champaigne or wine and a romance basket, it was also supposed to be pre-set up in our room before we got there. When we arrived nothing was in our room. I called down to the front desk and Vincent told me it just arrived and he would have it sent up. About 15 minutes later someone arrived at our room with the "romance package". All it was was a bottle of sparkling cider (alcohol free) and a box of those Annie's cherries, you know the ones that are chocolate covered and have that liquid inside, and it came in an IHG rewards bag (nothing romantic about that, and there was no basket or even "package"). I was disappointed because I expected a little more thought and quality in the package. I was willing to look past the fact that it wasn't set up like it was supposed to be, but it would have been nice if the sparkling wine would have actually been wine or champaigne and had alcohol since in the description it specifically said wine, which indicates there will be some alcohol content. It also specifically described it as an "overnight stay romance basket". This was not an overnight stay romance basket. We could have bought a box of those cheap cherries ourselves and saved us almost 50 extra dollars. We still went back out and bought an actual bottle of wine as well. Other than that the room was nice and clean and the staff was friendly. I wouldn't say NEVER stay here, just don't get the romance package, it's a waste of money. It's really unfortunate because we have had romance packages at other hotels that have been really nice, so maybe my expectations were just to high.
July 9, 2014
Rated 4.0 out of 5.0 by Maggie in Cincy Room and service and convenience of hotel were fantastic.
Would stay again in a second. Convenient to Metro to get into DC.
July 1, 2014
Rated 5.0 out of 5.0 by Charleston Grandma HANDS DOWN BEST HOTEL STAY WITH FAMILY
Nancy's omelettes were AWESOME kept everything Clean, Fresh and Hot!! Vincent very helpful with all our needs. Fred also very attentive.
June 30, 2014
Rated 5.0 out of 5.0 by doktorij Great Staff
The staff was outstanding. I had a somewhat complicated group of rooms reserved for a funeral and we were able to sort through it all and juggle the details. The rooms were very nice and quiet, particularly considering the proximity to a fairly busy road (are there any roads not busy in the DC area?).
I would not hesitate to stay here again.
June 24, 2014
Rated 5.0 out of 5.0 by Hot Mom wannabe Moving my son back to Chicago from DC!
Great hotel to use as a "base" for your trip to DC. If you have your car this is close to the highway, restaurants, shopping, etc.
June 16, 2014
Rated 4.0 out of 5.0 by SLM1000 Commendable staff
The front desk clerk was observant and responsive. While I checked in, 6 or 7 biker dudes were planning their rowdy, wives-left-at-home evening. The clerk recognized that I was a little uncomfortable, and she checked me in quietly and efficiently. I mentioned this to the hotel manager, and he sincerely said "Thank You, I'll pass the compliment on to her." He seemed like a customer-centric person too.
After breakfast hour, I observed the attendant thoroughly cleaning the shelves below the counter (yes BELOW the counter). The hotel was very clean overall, clearly because the staff is detail oriented.
June 9, 2014
Rated 5.0 out of 5.0 by travelers tu Two thumbs up
Picked H.I.E. because of it's location to family and the reviews on trip advisor.
PROS: Very clean room. Condition of room - I did upgrade to a suite. Lobby area small but bright and clean. Staff friendly. Breakfast good.
CONS: Air conditioner unit below window was a bit too noisy.
Overall a comfortable stay and would recommend.
June 9, 2014
Rated 3.0 out of 5.0 by MT1964 Noisy
Road noise, bus stop noise, emergency vehicles noise, elevator noise. Handicap room eventhough I'm not handicapped. Weak showers and shower heads.
Staff great. Breakfast great.
June 6, 2014
Rated 5.0 out of 5.0 by mfb123 Great!
Very good hotel, nice and clean. I went for memorial weekend and room was very clear and breakfast was very good and lots of selections
June 5, 2014
Rated 5.0 out of 5.0 by tcumb Great front Desk Service
Was Great and satisfying. The staff was very efficient
June 4, 2014
Rated 4.0 out of 5.0 by Leah C Good location, brilliant shuttle service
Lots of good things about this hotel. It was just a shame that one or two of the staff were rather surly and unwelcoming. Most were very helpful. Good shuttle service to Metro station. Free use of computer. Comfortable bed.
June 3, 2014
Rated 5.0 out of 5.0 by Allison Lily Business Trip
The Fort Belvoir Holiday Inn Express is what I absolutely expect from an IHG hotel. Excellent staff assistance, clean, good food and generally great atmosphere. Oddly enough, the one thing that didn't happen -- I wasn't greated as a Priority Club member or provided with any points, welcome bag, etc. Not sure why that happened but I was too tired to mention it during my stay.
June 2, 2014
Rated 4.0 out of 5.0 by green2014 May 10, 2014
This was our second time staying at Holiday Inn Express and Suites Alexandria- Fort Belvoir. Our first stay set the standard, everything was beyond our expectations. We loved everything about the hotel. When we stayed recently I was disappointed in the customer service when we arrived. The young man didn't have any type of uniform or badge identifying him as a Holiday Inn employee. He was on the phone, I'm assuming with another guest, and he didn't speak in a clear audible voice. When we got to the desk it took him to long too acknowledge us. We were tired and it was after 11:00 pm. We stood waiting for him to check us in for more than 5 minutes. That was a turn off. We love the hotel, but customer service needs work.
May 31, 2014
Rated 5.0 out of 5.0 by sjr & skr Great room, location, and staff
I was amazed at the amenities - thought they'd be slimmed down since this was a Holiday Inn EXPRESS. Instead I found a very nice sized room, breakfast, hot tub and pool, and very helpful staff. Will definitely stay again when we go back to Washington DC. Also, great location to hop on the Metro and ride into D.C.
May 29, 2014
Rated 1.0 out of 5.0 by ajn328 Unacceptable exercise room and customer service
Stayed at this Holiday Inn Express for three nights in early April, 2014.
Problem 1: Tried to used the exercise room two different evenings. The first evening, the temperature was 82 degrees. When I let the front desk know of the high temperature in a room where people exercise, I was told that the AC would be repaired the following day. The third evening I found the temperature to be a bit cooler, this time 79. The front desk suggested I go to the hotel next door and use their exercise room (the temperature there was 80). Needless to say, I didn't exercise much.
Problem 2: When checking out, I mentioned to the clerk I wanted to speak to a manager about my problem. I was not asked what the problem was or offered any type of apology or an "I'm sorry", she just handed me the Manager's business card. I completed the Holiday Inn survey online, and a week later the Manager contacted me. We had a pleasant chat, she apologized for the clerk not being more attentive, and as a way to make up for my unpleasant experience, offered to credit my Rewards Club Account 10,000 points. In the five weeks have passed, I have neither been credited the points nor have I been able to contact the Manager (phone calls and email are not returned).
Waiting to see if someone from Holiday Inn will contact me about this.
On the good side, the room was nice, the breakfast was better than what most Holiday Inn Expresses serve (they even had some healthier choices like sugar free syrup) and the location was convenient for what I needed.
Unfortunately on my next trip to Northern Virginia, I will not consider this specific hotel as an option.
May 27, 2014
Rated 5.0 out of 5.0 by Don & Mary Ann Wonderful Room
My wife and I stayed in your Alexandria-Fort Belvoir Holiday Inn Express for six nights which we consider an extended period of time. Throughout our stay we were impressed by the courtesy of the cleaning staff and their willingness to adjust their schedule to ours without any questions asked. Our room was comfortable and spacious. Your breakfast area was always clean and the offerings were superior. Thank you for making our visit to the D.C. area so pleasant.
May 26, 2014
Rated 4.0 out of 5.0 by Homeschoolingmom Great Place, Shuttle Fantastic
We really liked this hotel. They were kind enough to shuttle us twice a day, even after we had checked out (same day). However, there was not enough room for our clothes for 3 nights in drawers and the pool was at the sister hotel next door. Overall, the breakfast made up for the cons. Great place to visit!
May 11, 2014
Rated 5.0 out of 5.0 by tedrick2014 Wonderful Service and Great Rooms
Stay was wonderful again this is the second time that we stayed at this hotel and would recommend this to anyone who maybe going to the area. The rooms are clean and the beds are very comfortable. The staff is great and so helpful.
May 1, 2014
Rated 5.0 out of 5.0 by Patty315 Friendly staff and great location
The staff at Holiday Inn Express Alexandria-Fort Belvoir are very pleasant and helpful. Every morning they would say good morning and every evening when we would come back from a long day in DC they would say welcome back. The shuttle service to and from the metro was easy and fast. We didn't have to wait a long time getting to or from the metro. The breakfast variety was great and had something for everyone in our family. Our room was located near the lobby and it was very quiet. We will be staying at hotel again when we visit DC again!
April 26, 2014
Rated 4.0 out of 5.0 by Exceldsr Holiday Inn Express Alexandria, VA
The hotel front desk staff was excellent. The rooms were noisy and we could hear most of what took place above us and next to us. The bed was nice and comfortable. The breakfast variety was great but the staff did not put out the supplies and we had to ask each day for yogart, milk, pancakes, fruit. If you went down 30 minutes before "close" everything was mostly gone.
April 23, 2014
Rated 5.0 out of 5.0 by Armymom1003 Excellent choice
After researching tons of hotels in the DC area, I choose this hotel for two reasons..1-price and 2nd- shuttle service to the metro train station. Boy, I was under charged...the whole staff was friendly and very helpful. We had a problem with the refrigerator and reported it when we went to dinner. When we came back it was fixed. Breakfast was great, if they ran out of omelets, they changed over to eggs...instead leaving it out. Our room was right across from the laundry room. I thought we would have to pay for the use of the washer and drier...they were free. It was great to be able to use the laundry service because we had three more days in another area of Virginia and we had clean clothes. Thank you to the staff! We will stay here again!
April 16, 2014
Rated 5.0 out of 5.0 by MarkG52 Very nice place to stay
The Holiday Inn Express Fort Belvoir is a great place to stay. Very easy to get to and right down the street from many restaurants. The rooms are very nice and clean. The breakfast was very good as well. Will defiantly stay there again if I am in the area.
April 14, 2014
Rated 5.0 out of 5.0 by Larry_42 Great Staff!
We spent two nights at this hotel and were very pleased. The rooms were clean and had everything we needed. The staff were very helpful in guiding us to all the attractions. They even had a shuttle to take us to the metro and to dinner. We would recommend it to anyone coming to this area.
April 11, 2014
Rated 5.0 out of 5.0 by Tarheel 4ever Very comfortable facilities, the hotel seemed to be booked 100% but was still quiet!
We have stayed here several times and the experience has always been very good. The facility is always clean and well kept and the staff very friendly and competent.
April 2, 2014
Rated 5.0 out of 5.0 by Anne144 Excellent over night stay
This hotel is very easy to reach from 495, parking is excellent and there are many restaurants in close proximity. They were ready for us when we arrived and check-in was very smooth.
March 27, 2014
Rated 5.0 out of 5.0 by Ged123 Clean and Comfortable
Our group enjoyed a two-night stay at this property. The rooms were clean and comfortable, and the continental breakfast was tasty. We also enjoyed the exercise room and jacuzzi. The hotel is not far from the Huntington Metro Station. The staff were courteous and helpful; we would definitely recommend this hotel to anyone planning a trip to DC.
March 25, 2014
Rated 5.0 out of 5.0 by kecpa Great trip
Everyone was helpful and accommodating. Tthe staff went above and beyond. We stayed a total of 6 nights in two stays - we enjoyed all of it. Thank you!
March 24, 2014
Rated 5.0 out of 5.0 by ljavon Comfortable bed and pillows/great customer service
I enjoyed my stay but the breakfast need to have turkey bacon and sausage everyone does not eat pork or beef. The room I stayed in was under the dinning room. I love the holiday inn express and suites.
March 20, 2014
Rated 5.0 out of 5.0 by DC fun nice place for DC BASE
Had a good experience all staff was friendly and helpful it was nice to have shuttle to Metro and Old town, made the stay fun no driving
March 14, 2014
Rated 3.0 out of 5.0 by TrainerGuy Great desk staff, breakfast not so hot.
I am a Platinum Member who stays at HIE almost exclusively and I can say for sure that the breakfast is not what I find at your typical HIE. There were no yogurt choices, and I found the refridgerator way understocked, some mornings there were only a couple of cartons of milk. Not sure why breakfast was sub-normal but there it is.(it was not that bad last summer) Food aside the staff was courteous, the front desk was spot on and very helpful.
March 10, 2014