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Rated 4.4 out of 5 by 113 reviewers.
Rated 5.0 out of 5.0 by Spacious room & great service! Thank you so much for your hospitality. I love that an executive desk was available for me to do my work and the bed was extremely comfortable. Will book this hotel again if I am ever in the area traveling for work. September 25, 2014
Rated 1.0 out of 5.0 by Incompetent Manager Front desk manager called me during the ceremony to leave a threatening voice mail saying they were packing up all my families belongings & they would be at the front desk because it was past checkout & they only show one night reservation. I paid in full upon checkin for two nights & double checked everything was taken care of for my two queen pull out couch suite as a gold elite member. Ruined our reason for traveling six hours calling twice during the actual ceremony threatening to pack up & violate my families privacy (my 80 year old mothers purse & my purse were left in our room & my husbabd & sons personal items were also all unpacked). Imagine the stress. I had to step out of the ceremony & call the front desk only to reach Tony who flippantly said, "oh sorry we figured it out, I didn't see the second night reservation." We rushed back to the hotel (13 miles to make sure our belongings were safe) & were late & upset for the reception missing the receiving line & cocktail hour. The hotel never credited a point, penny or cared. DONT STAY AT THIS PROPERTY under that management. September 25, 2014
Rated 5.0 out of 5.0 by Great room for the large family. Before we arrived, we booked the room for 6 people. We really didn't expect the room to be so spacious. Comfortable accommodations, attentive staff, quiet room. We didn't get to use the wireless internet, so I cannot comment on that, but overall, the stay was excellent and would recommend the hotel to anyone wantin a good place to stay. September 24, 2014
Rated 5.0 out of 5.0 by Clean and Nice I only stayed one night but it was very enjoyable and relaxing. The complimentary breakfast had a great variety. The wifi worked great to check my emails. I would definitely stay there again. September 23, 2014
Rated 2.0 out of 5.0 by During our stay it was fine but working with them was a nightmare I was planning a wedding and communicating with them was not an easy task. I was told on the phone that I should call each of my guests to find out if they were staying at the hotel or not since the code & link the hotel provided me didn't work for every guest. When you have a guest list of a 130 people that is not an easy task. My now husband went to the hotel to speak to them directly and said the manager was out of the office so they allowed him to call the manager using their phone system. When the manager picked up the phone she told him that she no longer worked there and hung up the phone. This hotel is very unorganized when it comes to hosting for a wedding. If you have another option, I would go that route. The rooms were okay and the people who worked at the hotel during the check-in process were average. If you are looking for a place to crash in Algonquin, it works. A little overprice but it's a place to put your head down. September 23, 2014
Rated 5.0 out of 5.0 by Pleasant stay at Algonquin Inn We came for a short stay due to attendance at my nephew's wedding. The room was pleasant and the staff was very friendly. September 19, 2014
Rated 5.0 out of 5.0 by Pleasant in every way. My first night stay was for a family function.. and because my car had a "dead" battery the next day... I decided.. I really enjoyed having such a NICE place to stay- a second night. Thank you... September 18, 2014
Rated 5.0 out of 5.0 by Bed too firm and great staff and service Thanks for another nice visit to the area. See you next September :-) September 18, 2014
Rated 5.0 out of 5.0 by Friendly Staff Good place to stay, Clean room close to Dept. stores. September 18, 2014
Rated 4.0 out of 5.0 by Good value in a great location I was here for business. The hotel is located near malls and popular restaurants. Will use again in the future. September 12, 2014
Rated 5.0 out of 5.0 by Thoroughly Enjoyable Made the days leading up to my wedding stress free and very comfortable! September 11, 2014
Rated 5.0 out of 5.0 Very Nice Hotel I was in Algonquin to move my daughter. When I arrived, I thought that this must be a new hotel. I later saw an award on the wall for 2008. The facilities are very clean and well maintained. My room was equipped with a hair drier, coffee maker, mini-fridge and microwave oven. The only downside was I could hear snoring from the room next door. The breakfast was good and the featured item is a pancake maker. Coffee was available in the lobby at all hours. It is slightly off of the main road making it a little difficult to locate. The restaurant adjacent to the property is also good. September 10, 2014
Rated 5.0 out of 5.0 by Great Service and Comfortable Setting Excellent Service at Front Desk when checking in and out. My air conditioning unit did not work properly the first night of my stay. I reported it to the front desk staff the next morning and when I returned that evening the unit had been replaced with a new one that worked perfectly. The service was excellent and really showed the commitment to guest satisfaction. The room was clean and comfortable and the breakfast selection and quality was excellent. I will stay here again the next time I am in Chicago (6 times a year) September 8, 2014
Rated 5.0 out of 5.0 by Great stay in this Hotel I would like to thank the people at the Holiday Inn Express in Algonquin for making our stay a pleasant one. We have moved away from the area and were there to get the remainder of out belongings out of storage. It was really hard exhausting work to do over a holiday weekend so being able to relax in the wonderful hotel was was a great relief. Beds were great, service was great and the people were wonderful. We will be visiting the area because we have family living near by and will look forward to staying with you again! September 4, 2014
Rated 5.0 out of 5.0 by Best Food Clean and comfortable room to sleep in. TV with adequate channels but no Microwave or Refrigerator September 4, 2014
Rated 5.0 out of 5.0 by Stay exceeded expectations Overall a very comfortable experience. Did not experience what negative reviews wrote about. The area is very safe and is next to a great restaurant. August 29, 2014
Rated 1.0 out of 5.0 by WORST HOTEL EVER! This was the worst hotel me and my husband ever stayed at and we have stayed at alot of hotels .this was the first and last time we will ever stay at a holiday inn .cant believe you would put a church in a hotel across the hall from rooms unbelievable! Anywhere else here we come .Good ridens holiday inn.I would have rather stayed in my car. August 29, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Staff are very Friendly and helpful at the front desk. Hotel overall is very clean and up to date. Rooms are very clean and updated. Would definitely stay here again. August 29, 2014
Rated 5.0 out of 5.0 by Friendly staff and great stay. We have stayed at the Holiday Inn Express and Suites- Chicago-Algonquin many times. Our daughter and family live nearby and we come for family celebrations. This hotel is our first choice. The staff is friendly and helpful. Breakfast is great. Rooms are good! Beds are comfortable. Great place to stay!! August 28, 2014
Rated 5.0 out of 5.0 by Great service, room and breakfast plan. Everything was clean, friendly and welcoming. The staff were more than helpful, including fixing my husband's walker when a screw fell out and was lost. I highly recommend this inn. August 24, 2014
Rated 4.0 out of 5.0 by Nice hotel staff Great place to stay- safe and comforable- ask for a room away from the elevator. The gym isn't up to date- but you can go to Lifetime with your hotel key card. August 19, 2014
Rated 5.0 out of 5.0 by Great Express This was a very nice HI Express. We have only stayed at one [a little bit] better..., near Harrisburg, PA, it was brand new. Bright, high-ceiling pool area. Breakfast area is top notch. DirecTV in rooms is a plus! August 15, 2014
Rated 4.0 out of 5.0 by fruit needs to be separated-away from heat bannanas soft and brown August 12, 2014
Rated 2.0 out of 5.0 by Not quite an enjoyable stay Recently booked a 5-night stay. Was quoted one rate at time of booking, but at checkout I was charged well over the quoted price for 2/5 nights. Desk clerk refused to give me the quoted price even though I had my reservation booking confirmation receipt. There was one day where the maid service did not make my room at all. I had a blown lamp in my room that needed to be replaced. As well as a blown fuse that kept resetting itself during my entire stay, which constantly reset the TV, microwave, and a/c unit. I thought I was in the Twilight Zone. But the bed was comfortable. August 11, 2014
Rated 2.0 out of 5.0 by Needs new beds and bedding We have stayed at many Holiday Inn's and this was below average. The bed was old and you could feel the springs when you moved. There was no mattress padding. The bed had a top sheet, very thin blanket, and then another top sheet. We were very cold due to the lack of quality bedding. We did go to the front desk and ask for another blanket and was given a small thin blanket. We had a king size bed and the blanket was only big enough to cover the one side of the bed. When asking for an extra pillow it seemed like the front desk person was put out by my request. We were given an extra pillow but it was for a small child and we were told that is all she could find in housekeeping. The price is more than the other Holiday Inn's we have stayed at and the quality is terrible. August 6, 2014
Rated 4.0 out of 5.0 by lost pillow staff was completely unresponsive to 3 calls regarding a pillow we left in the room. We really wanted the pillow case as it was a heavy cotton matching of course another pillow to our bed at home. August 2, 2014
Rated 5.0 out of 5.0 by Quite Loved everything about this HIE..only complaint is no fridge or microwaves in the rooms. The rooms are plenty big enough to add these without crowding the room. I was only here overnight, so it wasn't a problem, but I travel for work July 29, 2014
Rated 4.0 out of 5.0 by Average hotel experience Our experience was about what I would expect for a Holiday Inn Express. Overall, I would rate it 7-8. July 21, 2014
Rated 5.0 out of 5.0 by Quality of Algonquin Holiday Inn Express I have stayed at many Holiday Inns and other hotels all over the US and Europe and this one is an excellent melding of a good price with very good overall quality. July 19, 2014
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