Rated 4.3 out of 5 by 114
Rated 4.0 out of 5.0 by Martha45 Great Staff
The staff was great! Everyone was very friendly; made me and my family feel welcomed. The staff presence throughout the hotel made us feel safe, especially as we were traveling with small children. I will definitely choose to stay here again when I am in the area.
October 5, 2015
Rated 2.0 out of 5.0 by Aggie24 Not a bad hotel except for non-existent internet.
Stayed in Alice for work, room was good but the internet did not work. Talked to the front desk and still could not get the wifi to work. Somewhat frustrating.
September 28, 2015
Rated 5.0 out of 5.0 by JJFifty Great service
Super service and friendly desk clerk. Room super clean. Room got nice and cool for bedtime. Loved it.
September 25, 2015
Rated 3.0 out of 5.0 by Silver Fox VU Things lacking in room and hotel
If you must keep your computer plugged in, then there is no plug to charge your cell phone. The plug in the bathroom does not work if the lights are off. Toilet paper is a long reach from where you sit...plan ahead. Adjust shower head before you get in if you are less than 6 ft tall. The breakfast is Anglo, every day, even though Alice is in South Texas and Mexican food is King. If you have an AT
September 19, 2015
Rated 5.0 out of 5.0 by Oh Mickey You're So Fine Tired traveler
Friendliness of the staff was excellent. A previous stay was not as expected but this trip all went very well thanks to the staff.
September 3, 2015
Rated 5.0 out of 5.0 by con24 Great Stay
Staff was very friendly. Rooms and beds were great and so was the breakfast.
September 2, 2015
Rated 1.0 out of 5.0 by Samaniego Uncomfortable Experience
Although the staff was extremely nice and well trained, this was the absolute WORST holiday inn express I have ever stayed in, and here is why...
1) The rooms have a gross moldy smell. 2) The carpet was wet! 3) The shower sprayed out water onto my face from the wall. 4) And there was a COCKROACH in my room!!... I was horrified and would have rather slept in my car for the rest of my stay. 5) The wooden frame in the kitchen area was torn off the wall. I honestly felt like I was staying in a cheap motel.
The second time I stayed at this particular hotel, the staff was very accommodating towards the cockroach incident; however, the room I was placed in had dead bugs behind the nightstand by the bed.
Overall, it was a very uncomfortable experience. Considering there was a cockroach and dead bugs in my hotel rooms, the cleanliness is very questionable. This is unfortunate because the staff members are the nicest people I have ever interacted with at a hotel as a customer.
I would not recommend for anyone to stay here.
September 1, 2015
Rated 1.0 out of 5.0 by rickbrooks01 No comment
Good location. Nice woodwork in this hotel and the staff was very friendly with good advice re: restaurants.
Pool was nice except for insects in area and local trucks parking near pool.
August 27, 2015