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Rated 4.1 out of 5 by 381 reviewers.
Rated 5.0 out of 5.0 by Interesting decor,, Very comfortable. Helpful staff. Great staff and decor i wont forget. The property is filled with cool furniture and the rooms are private and comfortable. The staff went out of their way to give the room type i prefer. I know where i'm booking next time i work downtown. August 1, 2015
Rated 4.0 out of 5.0 by very average at best this property could be so much better and own the market - local management should take a hard look at the customer experience July 31, 2015
Rated 5.0 out of 5.0 by Comfotable beds, great service great location. I found this property as I have the past few years when I had occasion to stay, safe comfortable, well priced and full of amenities I prefer, and many more. July 31, 2015
Rated 5.0 out of 5.0 by Great Stay We loved the decor, the antique fixtures in the lobby and on each floor as you exited the elevator. The room was clean and comfortable. July 30, 2015
Rated 2.0 out of 5.0 by Dirty Room Stayed at this HIEX on July 20, Folio # 143095, was supposed to stay for 3 nights, but left after 2 due to the condition of the room (#244)! Wall paper peeling off the walls, musty odor throughout, dirty floor in bathroom, room NOT cleaned during the day while we were out, and this was an UPGRADE room! Spoke with "Tiffany" front desk supervisor, who "seemed" to agree that this was a common problem. Tiffany did reduce the charges and offered an additional 1000 Program "Points" as compensation. As of today my account has not been credited with these points, also, I have not been credited with the 300 "check in" bonus points. When can I expect to see these in my account? Also, on check in, front desk did not know how to sell me tickets for the Ford experience, nor acknowledge my Gold status. This is perhaps the worst experience that I have ever had at a HIEP. Been a member since about 1992,am currently Gold, was Platinum for a while, so I know what to expect, I did not receive that expectation at this hotel. Very disappointed. July 29, 2015
Rated 2.0 out of 5.0 by Check in pay policy I wanted to pay in cash but my credit car would have been charged $100.00 for incidentails Really ! Breakfast was very nice although the sausage I did not like. When checking in the clerk was not friendly and did not seen to know very much about the area. The sheets where clean but not crisp look although the linen had not been changed. July 29, 2015
Rated 3.0 out of 5.0 by Room and property The property was so dark in the hall ways. It appeared the lights needed to be cleaned. July 27, 2015
Rated 1.0 out of 5.0 by Worst Stay of my life Words can not explain my disappointment with this hotel and my stay. The AC DID NOT WORK AND THE TEMP WAS OVER 100 DEGREES FOR 3 DAYS! STAFF WAS TOLD ON DAY 1 AND NO ONE ADDRESSED OR EVEN RESPONDED TO THE PROBLEM. WE WILL NEVER STAY AT THIS PLACE AGAIN. July 27, 2015
  • 2015-08-02T11:09:28.728-05:00
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