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Rated 4.1 out of 5 by 222 reviewers.
Rated 2.0 out of 5.0 by Poor Customer Service This is an average HIE location, nothing special. The real disappointment was the front desk, poor customer service combined with poor attitude resulted in a very negative experience. Apparently the hotel suffers from inadequate housekeeping resources resulting in rooms not being ready until well past the advertised 3 pm check in time. The front desk staff made it very clear that there is no advantage to being an IHG member, as "90% of our customers are members, so there is no advantage". Very sad representation of the organization. There are several hotels in this area - would recommend shopping around. July 29, 2014
Rated 5.0 out of 5.0 by A hidden gem !! This facility is well maintained , clean, and quiet ! It is off the beaten path ... so to speak ... but well worth the visit . Plenty of parking , and still accessible to the airport, and local business and venues . The staff at the front desk is always attentive and efficient ! Check in time is FAST ! ( .. and BTW ... I'm supposed to say that "...Tiffany is a Rock Star ..." !!!) July 29, 2014
Rated 5.0 out of 5.0 by Great staff great place to stay...staff are great and rooms are good July 29, 2014
Rated 5.0 out of 5.0 by Top Marks They are very welcoming and great service in every aspect. We chose them over many other Hotels. I have been here for 6 weeks now Monday through Friday and will be here 6 more. Anna goes above and beyond to satisfy everyone. She is definitely a proven asset to this Hotel. You can see her each day at breakfast. July 28, 2014
Rated 5.0 out of 5.0 by A Nice Stay Great room for the price. Staff recognized my Priority Club Status and upgraded me to suite with a king bead and jacuzzi. I would recommend to anyone who traveling for business and leisure to stay at this property. July 27, 2014
Rated 5.0 out of 5.0 by one of the nicest HIE's I travel extensively with my work and have to say this is one of the nicest Holiday Inn Express' I've had the pleasure of staying. The rooms are spacious and very clean. The bathrooms are huge! The bedroom is spacious as well. I've already booked to stay here again! Oooh and the staff actually are happy to help... Great job! July 26, 2014
Rated 5.0 out of 5.0 by Great Property This hotel was very well maintained. The staff was friendly and welcoming. July 23, 2014
Rated 5.0 out of 5.0 by Great time in Detroit This is a great hotel for access to Detroit. It is charming and kid friendly with a great pool area. July 23, 2014
Rated 5.0 out of 5.0 Wonderful This was a wonderful hotel. The staff was nice and the rooms were clean. July 21, 2014
Rated 5.0 out of 5.0 by Excellent Our over all experience at this hotel was excellent, from the friendly, efficient staff, great breakfast, clean, quiet room, easy in July 21, 2014
Rated 5.0 out of 5.0 by Stained Glass windows, Pump Organ in Lobby, great atmosphere From the first look at the Lobby, to the unique look of our room, what a great place to stay. Comfort all the way Close to our destination. Clean and quiet. Will return!!!! July 16, 2014
Rated 5.0 out of 5.0 by Conveniently located and very clean hotel I really enjoyed my stay. I was able to check in a bit early and the hotel room was very relaxing and very clean. I will definitely be returning in the near future. July 16, 2014
Rated 4.0 out of 5.0 by was pleased overall the room was very clean and inviting. I liked the appearance of the lobby/dinning area as well as the outside of layout of the hotel. July 15, 2014
Rated 4.0 out of 5.0 by Allen Park Holiday Inn We use this hotel for both personnal and business styas while in the Detroit are. Great Hotel, just a few suggestions for continuoes improvements. The wife was not happy with the limited TV cahnnaels , no Hallmark, Lifetime, TVland and USA. My pet peave of all most most hotels is the temperature of the hot tub / whirlpool, yours was teped at best, shoot for 102 degrees. other then that we will be back. Staff at vdesk and breakfast was excellent and should bve commended. July 12, 2014
Rated 4.0 out of 5.0 by .Would Recommend Convenient to area attractions. Clean and comfortable with welcoming staff. Kid friendly with a nice pool area, small outdoor patio and DVDs in the room with a DVD library at the main lobby. Outside of the hotel is in a business storage area but inside is cool and comfortable. July 10, 2014
Rated 5.0 out of 5.0 by Hidden gem This is a great hotel. The property is well maintained and very nice. I felt very safe in the area around the hotel and the staff was friendly and courteous. July 10, 2014
Rated 5.0 out of 5.0 by Very nice place to stay I liked everything about our stay!!! I would stay here every time I go to Detroit, it was a very nice Hotel I loved it. July 9, 2014
Rated 5.0 out of 5.0 by Awesome looking hotel with great staff! The hotel was very unique looking, they had very friendly staff, and great breakfast! July 6, 2014
Rated 5.0 out of 5.0 by Great nights sleep. This hotel is a hidden jem in Detroit. The staff were great and made you feel at home. The hotel is in a nice area close to the freeway. The room was very quite and very easy to relax in. July 5, 2014
Rated 5.0 out of 5.0 by great customer service I experienced great customer service and of course the room was clean and the beds were comfortable. I cannot always find a good sleeping experience. Other hotels usually do not have enough pillows or the mattress is uncomfortable. This hotel was great as usual. July 4, 2014
Rated 5.0 out of 5.0 by Nice pool and hot tub, relaxing atmosphere The hotel had a few roof leaks, so at first impression, it was like..."not another one of these hotels"! However, the leaks had no effect on our stay. The breakfast was great. If you forget to pack something for your trip, the front desk more likely than not will have what you are missing. Great stay for children also. July 2, 2014
Rated 4.0 out of 5.0 by Comfort and good customer service This was my second time staying here. The staff was much better this time around. The breakfast was also better, offered more and healthier choices. The guest room was clean, had no problems getting extra towels and linen. The only thing I would recommend is that the fitness room be open 24 hours instead of closing at 10 pm, I would like to have access to all services that I am paying for. Overall, I enjoyed my stay and would return in the future. July 2, 2014
Rated 4.0 out of 5.0 by IHG Reward points When we booked our room via telephone, they took our IHG number, but did not give us the credit. Not sure where that fell short, but during our 1 week vacation in 3 different states, we stayed 4 nights in Holiday Inn and Express and would expect our reward points. June 30, 2014
Rated 5.0 out of 5.0 by comfortable room great location . great staff. nice breakfast . good location. June 30, 2014
Rated 5.0 out of 5.0 by great staff great staff. good breakfast attendent. nice fitness center. enjoy my stay. June 30, 2014
Rated 5.0 out of 5.0 by Large Room with wonderful service This hotel was wonderful! We loved staying here. They had a nice workout room, pool, June 30, 2014
Rated 4.0 out of 5.0 by Comfortable bed and clean bathroom This was the first time I stayed in this hotel. Overall the hotel was quite good. It is very close to some shops on the other side of the highway. Detroit is easy to access within 15 minutes. The Henry Ford Museum is on less than 10 minutes away. Con's: Noisy airco Holes in the curtains, so light could enter my room. Fewer choice in breakfast than other holiday inn hotels. June 30, 2014
Rated 5.0 out of 5.0 by A nice place to stay Hotel staff was friendly and helpful. My room was upgraded to a suit. The room was very clean and I enjoyed my stay at this property. I would recommend this hotel to my co-workers and family. June 27, 2014
Rated 3.0 out of 5.0 by Good breakfast low customer service Front desk was not attentive to my concerns. Not adequate toilet items upon check in. June 26, 2014
Rated 5.0 out of 5.0 by Great Staff very nice people at all the level of staff. good food. comfortable pillow. sleep like babby June 22, 2014
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