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Rated 4.1 out of 5 by 242 reviewers.
Rated 4.0 out of 5.0 by Platinum member I am usually offered wecolme pointsor something for being a member.They acknowledge me as a member but offered no perks August 20, 2014
Rated 4.0 out of 5.0 by Great for a Detroit trip The room was large and clean. The location is great for the Henry Ford and the casinos and sports venues in Detroit are only about 15-20 minutes away (depending on traffic, of course.) August 20, 2014
Rated 5.0 out of 5.0 by Dearborn Holiday Inn Much nicer than expected. VERY clean. Greeted nicely. GREAT room. Great bed. Great hotel. Will stay here again when we're in the Detroit area. August 19, 2014
Rated 5.0 out of 5.0 by Great place to stop This is one of the nicest properties of all the HIXs I've stayed. Nice sized room. Attendant at breakfast could not have been nicer - thought my mom was there serving me breakfast! August 19, 2014
Rated 4.0 out of 5.0 by Michigan Vacation Impressive facility with great amenities. Stayed for two nights. Room comfortable and met expectations. Unfortunately the room wasn't refreshed after the first night, and when we asked to have towels and toiletries brought to the room the front desk clerk told us to come get them. She wasn't very polite about it either. Numerous non-guests using pool in which the police were called to have them removed (who does that?). I would stay there again. August 18, 2014
Rated 5.0 out of 5.0 by Great hotel in Detroit Lovely hotel with friendly staff. I would stay there again. August 17, 2014
Rated 4.0 out of 5.0 by Nice room Nice room Pool area not nice Water leaked in hall ways during rain August 16, 2014
Rated 3.0 out of 5.0 by Comfortable beds. Don't get a suite. Overall the hotel was nice and very convenient if you are visiting The Henry Ford Museum. Breakfast was good although the weekday workers were much better at restocking items than the weekend help was. The pool was murky looking so we didn't use it. We paid extra for a suite so we would have more room and so our kids could sleep in a separate room. They are separate rooms but there is no door on the bedroom so it defeats the purpose. The A/C was the biggest issue though. The PTAC (wall mounted heat and air) unit was mounted in the bedroom and the room has a fan system that is supposed to pull air from a vent in the bedroom floor and blow the air out into the other room. In reality the only way to get the main room even close to comfortable was to have it cold enough to hang meat in the bedroom. I think I would have been happier with a cheaper standard room. August 15, 2014
Rated 5.0 out of 5.0 by A wonderful hotel, the best Holiday Inn Express I have stayed at This must be the jewel in the crown of Holiday Inn Express hotels. It was a wonderful surprise to see how clean and tidy this hotel was. Although the decor is traditional it was immaculate and the staff and management deserve massive credit for keeping the hotel looking like it does. Everyone was friendly and for the price I paid it was excellent value for money. I have no hesitation in recommending this hotel. IHG should take note of this hotel and make sure all their other hotels follow the example made by the staff at Holiday Inn Express Allen Park, Dearborn. Thanks for a wonderful stay. August 15, 2014
Rated 5.0 out of 5.0 Over all stay Over all the stay was great along with the service. I recommend this hotel. August 9, 2014
Rated 5.0 out of 5.0 by Beautiful decor, great service The lobby was beautiful, old decor that indicated comfort and elegance. August 8, 2014
Rated 5.0 out of 5.0 by Awesome Staff The staff is extremely friendly. Make sure you see Ana during your next stay at this hotel, she is the best! The counter staff always to greet you with a smile. Tiffany was very helpful, thanks. August 7, 2014
Rated 1.0 out of 5.0 by lack of education from staff and poor service. Hotel did not inform us about the maker fair taking place and that we would have to choose the fair as one of our activities that weekend at the Henry Ford and not be able to choose what we came all the way there to do. Checked into room and found old food in the fridge. Also when calling to book room looking at the packages on the Henry Ford website they said they did not have those packages. Got confirmation that we would get snacks and a camera with our room, when we arrived they did not provide us with either of those. Very unhappy with my stay. August 6, 2014
Rated 3.0 out of 5.0 by Upcharged for king when I had standard room $ I was Upcharged for a king bed suite when I had a standard room w/o asking..... I did not ask for upgrade. I was at Woodhaven holiday inn day before and had a standard room and was upgraded for free because of my point status. Didn't not have time to complain while I was there. As a result, I probably will not stay at this location anymore. August 2, 2014
Rated 4.0 out of 5.0 by Comfortable and clean I enjoyed this hotel. It was in close proximity to my business purposes and was a nice, secure property. The hotel was clean and well decorated/maintained, though it was and older building and aging. I've already recommended this property to a colleague for a business stay. August 2, 2014
Rated 1.0 out of 5.0 by Dirty Rooms Rooms not clean. Had hair in bed and bathroom floor in first room. Then second room old wash cloth left hanging along with aweful smell. August 1, 2014
Rated 2.0 out of 5.0 by Disappointing Waited over an hour after rooms are supposed to be ready for check in for them to be "cleaned", but they were still dirty. Pool is also dirty. Staff is unapologetic. July 31, 2014
Rated 5.0 out of 5.0 by room and experience Our room was a beautiful suite with large tub, fireplace and separate den. I had problems with the ventilation system and fireplace, but did not ask for help. I might have not been doing the proper thing to turn them on and off. Other then guest noise from the patio immediately below the room, it was a comfortable, actually quite luxurious stay. My only recommendation would be a full service bar, fast food kiosk, or something for late night snacks and on property dining. July 31, 2014
Rated 5.0 out of 5.0 by Friendly Place to Stay All the staff were very friendly, from the lobby to housekeeping. Bravo. Special thanks to Ana - the breakfast hostess. She was so warm and friendly and welcoming. Pool and hot tub were very nice. DVD player in room with movies available in the lobby. Would definitely stay here again. July 31, 2014
Rated 4.0 out of 5.0 by Excellent customer service! Customer service was perfect. Manager was very helpful and accommodating even though we arrived very early and were unable to check in due to the hotel being fully booked. One item though, the shower curtain could have been cleaned, it was a little smelly, though the whole room was overall very clean! July 30, 2014
Rated 2.0 out of 5.0 by Poor Customer Service This is an average HIE location, nothing special. The real disappointment was the front desk, poor customer service combined with poor attitude resulted in a very negative experience. Apparently the hotel suffers from inadequate housekeeping resources resulting in rooms not being ready until well past the advertised 3 pm check in time. The front desk staff made it very clear that there is no advantage to being an IHG member, as "90% of our customers are members, so there is no advantage". Very sad representation of the organization. There are several hotels in this area - would recommend shopping around. July 29, 2014
Rated 5.0 out of 5.0 by A hidden gem !! This facility is well maintained , clean, and quiet ! It is off the beaten path ... so to speak ... but well worth the visit . Plenty of parking , and still accessible to the airport, and local business and venues . The staff at the front desk is always attentive and efficient ! Check in time is FAST ! ( .. and BTW ... I'm supposed to say that "...Tiffany is a Rock Star ..." !!!) July 29, 2014
Rated 5.0 out of 5.0 by Great staff great place to stay...staff are great and rooms are good July 29, 2014
Rated 5.0 out of 5.0 by Top Marks They are very welcoming and great service in every aspect. We chose them over many other Hotels. I have been here for 6 weeks now Monday through Friday and will be here 6 more. Anna goes above and beyond to satisfy everyone. She is definitely a proven asset to this Hotel. You can see her each day at breakfast. July 28, 2014
Rated 5.0 out of 5.0 by A Nice Stay Great room for the price. Staff recognized my Priority Club Status and upgraded me to suite with a king bead and jacuzzi. I would recommend to anyone who traveling for business and leisure to stay at this property. July 27, 2014
Rated 5.0 out of 5.0 by one of the nicest HIE's I travel extensively with my work and have to say this is one of the nicest Holiday Inn Express' I've had the pleasure of staying. The rooms are spacious and very clean. The bathrooms are huge! The bedroom is spacious as well. I've already booked to stay here again! Oooh and the staff actually are happy to help... Great job! July 26, 2014
Rated 5.0 out of 5.0 by Great Property This hotel was very well maintained. The staff was friendly and welcoming. July 23, 2014
Rated 5.0 out of 5.0 by Great time in Detroit This is a great hotel for access to Detroit. It is charming and kid friendly with a great pool area. July 23, 2014
Rated 5.0 out of 5.0 Wonderful This was a wonderful hotel. The staff was nice and the rooms were clean. July 21, 2014
Rated 5.0 out of 5.0 by Excellent Our over all experience at this hotel was excellent, from the friendly, efficient staff, great breakfast, clean, quiet room, easy in July 21, 2014
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