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Rated 4.1 out of 5 by 261 reviewers.
Rated 5.0 out of 5.0 by Outstanding staff and great service I had a wonderfully relaxing time with a very attentive staff. The breakfast provided was truly one of the best I have experienced. Totally enjoyable stay! January 14, 2014
Rated 2.0 out of 5.0 by Staff not that great Never stayed here before but booked a room late Tuesday afternoon in a big snow storm. Booked a standard room but saw they had a special “fitness center” room available. When I checked in I asked for a Platinum upgrade. I was told they were sold out which I thought was strange since they had at least five of the “fitness” rooms just 30 minutes before. Then the other girl at the desk chimed in and told me I would always get a platinum upgrade if it was available. So once I got to my room I checked the internet and they still had TEN upgrade rooms still available. I was a little bummed because I would have liked to see one of those rooms and disappointed I was lied to. Also, maybe tell me the elevator is broken before I turn the corner and walk over to it? Could have made a big impression on a new guest, but missed the mark! The only main complaint with the room was that it had a two foot section of wallpaper peeling off the wall, and get to breakfast early because at 9:05 they will be wiped out with anything you want. I wouldn’t have minded the stay so much except I paid a rate of maybe $20 to $30 more than what I think the value was for the room. I could have stayed at a nicer IHG and paid a little less. I would consider staying there again, but only if the rate was a lot lower. January 12, 2014
Rated 5.0 out of 5.0 by Pool, Bed and Breakfast We met halfway with friends to get together over the holidays. Great to unwind in the pool after the drive, though the pool was a little cool, something to do with someone adding too much water. I like the breakfast that you can have as soon as you are up and don't have to wait till everyone is ready to go for breakfast. I did find the heater fan a little noisy, but not too bad January 7, 2014
Rated 5.0 out of 5.0 by Hotel Stay Very good stay. Have stayed here before and will stay here again. January 6, 2014
Rated 2.0 out of 5.0 by Save you money and stress; book elsewhere. EXTREMELY disappointed. I would never recommend this hotel to anyone. After getting tickets to the winter classics, I booked this hotel back in June. We booked a total of 3 rooms thinking we would need them. After realizing that in fact we only needed 2, we called the hotel to cancel.. We were then informed that there was no cancelation: or that the cancellation fee was the total of the full value of the room. Reasoning for this is because we booked for the lowest price guaranteed: however, the prices for the rooms were cheaper than when we booked. The response to this was: well you only have 24 hours too find a cheaper price. That to me is not cheapest price guaranteed. Given that we couldn't cancel we took all three rooms and were hoping to make the best of the stay. After checking in and getting to the room we wanted to connect to the internet. After calling to the front desk the receptionist informed us the log in information was with the check in keys. After searching everywhere: and still not find it we called back in and were given attitude and finally the user and password. When we went to go to bed at night we felt the pillows, and to us they felt like feather pillows so we headed down to the front desk. After waiting 10 minutes for the receptionist to get off of FaceTime/skype she came to ask us what we needed. We explained that she had an allergy to feather filled pillows and asked what she could do for us. After telling us that she's never heard of an allergy such like that, she told us that it was hotel standard that they only carry feather pillows. She then went on to say that it can't be that bad of an allergy. We explained that she gets puffy eyes and can't see so her response was then to go to walmart and buy our own pillows. After this we asked to speak to a manager and she said there was none that could help us and we went back to our room. 30 minutes later a gentleman came to our room to explain that they were not in fact feather pillows but polyester. Why could this lady not just explain that in the first place!?! Absolutely disgusting with the customer service at this hotel. I will NEVER book with this chain again nor will i recommend it to anyone else. Save you money and book elsewhere, where they will actually take care of you with out the attitude. I travel on a regular basis and have never had such poor customer service. January 4, 2014
Rated 4.0 out of 5.0 by Great amenities and an overall enjoyable experience. Great amenities, pool and gym were clean and the kids enjoyed the services. January 4, 2014
Rated 5.0 out of 5.0 by Great location for Ford Museum Staff was very helpful and friendly. Checking in I was told there was always hot coffee which is a nice touch. Everthing worked as intended including WIFI, lights, coffee pot. Hotel was just what was needed for a night's stay and close to the museum too. After a cold night at Greenfield Village, the fireplace in the lobby seating area warmed us right up. Concierge recommended Buddy's Pizza nearby and we took her up on it. All of us felt it was some of the *best* pizza we've ever had. Highly recommended if you're in the mood for it. January 2, 2014
Rated 3.0 out of 5.0 by Better maintainance First off the staff is very friendly and courteous. Especially Kip. There seem to be a problem with the plumbing as the sink and tub doesn't drain properly. They would fill up as I was using them. The temp In the lobby is very hot. And the dining room is too dark. Otherwise this HIE is quiet and comfortable. December 31, 2013
Rated 3.0 out of 5.0 by Management Does Not Seem Hospitable I have stayed here quite a few times for work and will start to considered different properties in the future. The staff does not seem friendly and acts as if they are doing me a favor by letting me stay there. In the hospitality business, being hospitable and thanking the guest for staying goes a long way. The location is convenient for me but there is another IHG property down the interstate a bit that would not add much time to my commute and I will be giving that a try next time in town. December 24, 2013
Rated 4.0 out of 5.0 by Pleasing decor, interesting foyer, comfortable rooms I have stayed at this hotel about five times and continue to have positive experiences. Its unique design and yellow exterior is appealing and complements the décor with the foyer library and period furniture throughout. The pool is clean and well equipped. My spouse mislaid her cell phone on our recent trip, and the front desk went way above and beyond in searching for and eventually locating the device. With the regular room rate and relatively small reward point deduction per stay, this hotel is an exceptional bargain. December 18, 2013
Rated 5.0 out of 5.0 by Unexpected event - really they gave more than expected Everything with the room was fantastic - comfortable bed, clean and friendly service. Unfortunatly the hot water system was broken in the morning. We had to leave before the repair could be made. Without complaint or hassle the entire night was reimbursed. December 16, 2013
Rated 5.0 out of 5.0 by Loved it. We were very impressed with the cleanliness of our room and the public areas. The mornings were quiet with no doors slamming or housekeeping staff knocking on doors and shouting out, "house keeping". There were a lot of choices for breakfast and the dining area was large with a lot of tables. The pool was pleasantly warm and the pool area was clean with plenty of towels. We will definitely stay there again! December 2, 2013
Rated 5.0 out of 5.0 by very nice Great place to stay for Lions,, Tigers or Red Wings game. Very nice clean unique look. We enjoyed our stay. November 28, 2013
Rated 1.0 out of 5.0 by Disappointing The property is in an industrial area, not close to shopping as intimated (which is actually across the freeway). Also, the site is under renovation, meaning lots of dust, partially finished areas and unlocked side entry doors. Security was a bit suspicious and because of this, we attempted to check-out early, but the rude and dismissive manager was completely unwilling to consider a full or partial refund of the pre-paid night because the room was booked through a third-party website. November 20, 2013
Rated 5.0 out of 5.0 by This Property Provides An EXCELLENT Experience I am not prone to give out 'highest grades' throughout a review but this HI Express in Allen Park was indeed EXCELLENT. I made arrangements for myself and two old Navy friends for a reunion. All three of us throughly enjoyed the stay.....including the shuttle provision to and from the Henry Ford Museum/Greenfield Village. You will not be disappointed choosing this hotel..... October 29, 2013
Rated 1.0 out of 5.0 by Poorest Customer Service Experience in any Stay I stay at many Holiday Inn Express buildings. This was a terrible experience. Room had empty beer bottles on the floor, chewing tobacco on the end table, ear plugs by the TV. I was on a corporate stay. The hostess charged my personal card for the hotel stay vs my corporate reservation. We discussed the credit card issue at check in. I called many times the next day and no one wanted to correct my billing issue. I checked again and I am now double charged on my personal credit card. The staff and management team at this location is the weakest I've seen in all my stays. Very poor customer experience. I would like a call back from Senior Management ASAP. October 27, 2013
Rated 5.0 out of 5.0 by Very Nice Facility Facility has a library theme which makes it quite different and inviting. Location is great as well if you're visiting Greenfield Village or the Henry Ford. Staff are great - upgraded me on my second stay. October 21, 2013
Rated 3.0 out of 5.0 by quiet and comfortable but some problems This hotel needs to work on their breakfast; everything tasted terrible! I could not understand a thing the desk clerk said to me. And after explaining to her twice that this was to be billed to my company; she charged my credit card. But the hotel was quiet and comfortable. October 9, 2013
Rated 3.0 out of 5.0 by Good for a Night I stayed at this property for a night in September and am staying one more night again in October. It is nothing spectacular, but it fits the bill for just a quick one night stay. The check in process was easy and the staff directed me to shopping and food less than a mile away (the hotel is not next to anything, but one restaurant in another hotel). You do get a free appetizer at Longhorn Steakhouse by showing your room key so that was a nice perk for dinner. The best thing about this hotel was the breakfast in the morning. Probably one of the better free breakfasts I've had, enough to choose from and I took some coffee to go so that was great. The room and hotel is a bit older and could use some updating, but the beds were fine and the internet worked. I'd recommend for business travelers passing through. October 8, 2013
Rated 5.0 out of 5.0 by Great Perhaps the best Holiday Inn experience I have ever had. October 3, 2013
Rated 2.0 out of 5.0 by Good location Needs an updated look. Stayed in a suite room. Temperature control is challenging. Pillows old. Finally got new pillows last day. Not worth the price. Staff friendly. September 30, 2013
Rated 2.0 out of 5.0 by Hotel Gave Away My Rewards Credits!!! The hotel was old but basically nice. What angered me is that I had reservations in MY NAME & PAID FOR THEM WITH MY CREDIT CARD and they changed my room to another persons and gave them the points I was to received...thus hurting my chances toward platinum status. When I tried to get it resolved they said there was nothing they could do.... well they sure had no trouble changing it in the first place. There are too many other hotels that offer reward points one being next door to this place. I will not be going back! September 29, 2013
Rated 3.0 out of 5.0 Nasty air conditioning, damp room Disappointing. The air conditioner in my room was blowing cool, moist, smelly air. Smelly and humid. I suspect it had been ignored for a long time and the coils hadn't been cleaned for years. The dining area was dark and poorly lit. The curtains in the dining area were dark. Not at all the way you want to start a long day. September 29, 2013
Rated 4.0 out of 5.0 by Reccomended This hotel met all my needs with only one negative. The bed was not as soft as I like, but I must admit that I am spoiled having used a water bed for several decades. T he whole facility was clean and well maintained. The staff was very supportive and courteous. One note, you must have your key programmed by the front desk before you can use the room safe. The quality and variety of breakfast was great. I will go back. September 24, 2013
Rated 5.0 out of 5.0 by A very plaisant place to stay and relax The property is beautiful, and comfortable. The pool is big, with hot water, and a pleasant surrounding. The staff was so kind, helpful and efficient. It was a very pleasant stay ! September 17, 2013
Rated 5.0 out of 5.0 by helpful staff, clean comfortable and quiet Receptionist was very helpful, offered discount tickets for the Henry Ford Village and Ford Plant tours. Shuttle was prompt to the Village, and avoided the hassle of parking. Highly recommend this place! September 13, 2013
Rated 4.0 out of 5.0 by service ok the only negative thing...was our discover card was compromised at this had to cancel and reissue which is a real inconvenience.... the breakfast food was not the best....bisquits were not good or the gravey.....not a pleasant tasting breakfast.... September 12, 2013
Rated 4.0 out of 5.0 by Dearborn, MI Stay Very easy to get to from highway and close to the Henry Ford.. Wonderful breakfast and pool area. Lots of beautiful antique furniture displayed throughout the complex. Only negative: The queen beds were not as comfortable as experienced in other Holiday Inn Express. September 7, 2013
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