Rated 4.1 out of 5 by 378
Rated 2.0 out of 5.0 by al327327327 Dirty Room
Stayed at this HIEX on July 20, Folio # 143095, was supposed to stay for 3 nights, but left after 2 due to the condition of the room (#244)! Wall paper peeling off the walls, musty odor throughout, dirty floor in bathroom, room NOT cleaned during the day while we were out, and this was an UPGRADE room! Spoke with "Tiffany" front desk supervisor, who "seemed" to agree that this was a common problem. Tiffany did reduce the charges and offered an additional 1000 Program "Points" as compensation. As of today my account has not been credited with these points, also, I have not been credited with the 300 "check in" bonus points. When can I expect to see these in my account? Also, on check in, front desk did not know how to sell me tickets for the Ford experience, nor acknowledge my Gold status. This is perhaps the worst experience that I have ever had at a HIEP. Been a member since about 1992,am currently Gold, was Platinum for a while, so I know what to expect, I did not receive that expectation at this hotel. Very disappointed.
July 29, 2015
Rated 2.0 out of 5.0 Check in pay policy I wanted to pay in cash but my credit car would have been charged $100.00 for incidentails Really !
Breakfast was very nice although the sausage I did not like. When checking in the clerk was not friendly and did not seen to know very much about the area. The sheets where clean but not crisp look although the linen had not been changed.
July 29, 2015