Rated 4.0 out of 5 by 403
Rated 4.0 out of 5.0 by justUs_ No Perfect, but problems were corrected.
The first room we were given had a bad smell, but we were moved and that room was much beter.
August 29, 2015
Rated 5.0 out of 5.0 by Joe Marrotta Very clean!
I was quite impressed with the hotel. From the Victorian look to the glorious condition of our room we couldn't have been happier!
August 26, 2015
Rated 2.0 out of 5.0 by Sojen Poor Staffing
Stayed for a concert in Detroit and short of a comfortable bed I have never been so disappointed in the service provided by a Holiday Inn hotel. Starting with trying to get an early check in at 1:00 pm due to a long travel day (wanted a decent nap before the concert). I was told no rooms would be available until 3:00. There was no effort to see if they could get me into a different room earlier or anything, I did ask...Just "come back at 3:00". My fire place did not work, I called and requested help they said maintenance would check it out..Didn't hear back from anyone. Called back later and was blown off and told desk was busy and they would call me back to help...No call back. Breakfast was a disaster! So they close at 10:00 I'm there at 9:45 Forgive me for sleeping in a bit, They were very busy at this time and out of eggs, sausage, gravy and cold cinnamon rolls. I was told they were shutting down because everyone came down at 9:00 am and would not prepare anything more because it would take too long. It's a weekend, Sunday morning, can you really expect a full hotel to steadily file through breakfast between 6 and 10 am?? I expect much better service from a Holiday Inn Express (I stay at enough of them).
I requested to see the manager to complain of all the issues I encountered, he was not in, I get it it's Sunday. But the staff was not willing to help with the complaint. Just here is his card you can call him Monday. At a minimum, "let me take your name, do you have a number he can call you at? I will have him call you".
August 26, 2015