Rated 4.4 out of 5 by 98
Rated 4.0 out of 5.0 by Jet Lagged Traveler Excellen front desk staff
Rooms and public areas were clean the front desk and breakfast staff were attentive and real.
Disconnect between housekeeping and late check outs
August 25, 2014
Rated 5.0 out of 5.0 by CCbrownie Return visit was SUPER!
After having issues from last visit, we came back for a try. We were so not disappointed. Staff was extremely friendly and helpful. All things worked and clean. So thrilled because I am in this area often and like to stay near work activities.
Would recommend to other employees being sent to the area.
August 20, 2014
Rated 5.0 out of 5.0 by CCbrownie Nice return visit
Return visit after experiencing poor service, this trip was so so much better. Rooms were clean and cool. Everything worked nicely. Staff upon check in was very nice and friendly. Thrilled for the improvement. Will let my company know to send staff members here in future visits.
August 19, 2014
Rated 4.0 out of 5.0 by blp1t Comfortable Bed!
One of the cleanest Holiday Inn Express locations around. We had an issue with one room where someone decided to smoke in it. (Yes, smoke in a 100% smoke free hotel. How stupid that guest was). They took care of us and gave us another room.
August 19, 2014
Rated 5.0 out of 5.0 by Brad T Great Property with Customer Focused Staff
This property was very well maintained and the decor was perfect for the location. Hotel staff were very courteous and customer focused. The complimentary breakfast was outstanding.
Overall this location was excellent and I would highly recommend it to anyone traveling in this area. This is clearly one hotel the IHG group should use as an example of how a property should be maintained and operated.
Give the GM and the staff credit for identifying the right recipe for success with this location.
July 28, 2014
Rated 4.0 out of 5.0 great beds
Really enjoyed the large rooms and comfortable beds!!!
July 22, 2014
Rated 5.0 out of 5.0 by trthomas excellent location and place to saty
service and breakfast were above average and a very nice location. would recommend to anyone wanting a reasonable place to stay, near many location in the Allen area.
July 22, 2014
Rated 5.0 out of 5.0 by dEb625 Great service
My stay was made very comfortable and I enjoyed my time while staying at the Allen Holiday Inn Express. My first encounter with the front desk staff was very pleasant, my hotel maid was very nice and considerate of my stuff while I stayed there, she did an excellent job of keeping my room very clean and sanitized, great job, the breakfast room was clean and the food was good every day, hot and fresh items, the guest social days were very nice and the ice cold drinks were a pleasant way to unwind.
Overall my stay was great and I highly recommend this establishment.
Thank you for that excellent bed and the crisp cool sheets, I really slept well !
Great job all around.
July 20, 2014