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Rated 4.5 out of 5 by 132 reviewers.
Rated 3.0 out of 5.0 by Too much money/ too noisy The front staff was nice at check in and check out. We had a two bedroom suite and it only had one bathroom. They placed a family with very noisy children who ran around constantly in the room above us. Staff could've been more considerate when assigning rooms to guests. November 6, 2014
Rated 4.0 out of 5.0 by Would definitely stay again This hotel was very comfortable and the staff was very pleasant and helpful. November 6, 2014
Rated 5.0 out of 5.0 by Excellent in every way We stayed 2 nights at this hotel. The bed was very comfortable! Breakfast was good, except that I like bacon instead of sausage. We will definitely stay again when we're in the area. November 2, 2014
Rated 5.0 out of 5.0 by Well above average Clean, comfortable,quiet. On the border restaurant across the parking lot was a plus. November 2, 2014
Rated 5.0 out of 5.0 by Has a resort feeling The decor has a resort feel and is a comfortable feeling overall. It is almost a chalet like decore. It is a little hard to get to unless you know the area. It is close to most of the shopping that a traveler would need. ( shopping,resurants,etc.) November 1, 2014
Rated 5.0 out of 5.0 by Great hotel for great price everything about this hotel exceeded expectations. Wonderful bedding, plenty of room, awesome outdoor heated pool, great restaurants nearby, awesome jacuzzi tub. October 31, 2014
Rated 5.0 out of 5.0 Easy to find and excellent service of staff We made reservation this hotel, we do not know how to find its location at the first time, but by using a navigation and so easy to find it. We asked some requests to staffs and they replied very kindly and quickly so that we stayed there very comfortably. We enjoyed very much our stay with this hotel. You go and enjoy it. October 31, 2014
Rated 4.0 out of 5.0 by Customer appreciation Warm cookies, snacks and drinks in the evening, friendly and welcoming staff are all reasons why this hotel exhibits a true appreciation for their customers. Had a worry free stay - staff checked in to make sure we were comfortable and enjoying our stay. October 28, 2014
Rated 5.0 out of 5.0 by Great Suit The suit my parents and I stayed in was Fantastic. Super clean, roomy and very relaxing and comfortable. October 24, 2014
Rated 5.0 out of 5.0 by Staff Staff was very nice and helpful when we realized we left a pillow. I was able to call and they had found it and they shipped it to us. October 22, 2014
Rated 5.0 out of 5.0 by great property clean and relaxing property. nice breakfast buffet. nice workout equipment October 20, 2014
Rated 5.0 out of 5.0 by will be back Great location easy to dine close by with lots to choose from that are in walking distance. Very clean and updated rooms. Rooms nice size with good beds. Lobby nice and updated as well as clean. Dinning area nice and furnished very well. Food furnished was okay a varity to pick from with fresh fruit. Staff was great. Helpful and kind. Will be back! October 17, 2014
Rated 5.0 out of 5.0 by Pleasant Surprise The hotel property and the room was equal to or better than other more expensive brands. I chose this hotel based on the location only and was totally surprised at how nice it was. I will now consider staying at other Holiday Inn Express in the future. October 16, 2014
Rated 2.0 out of 5.0 by Morning Noise! I have stayed at this HIE several times and have been satisfied until the last two stays. I travel to this area and work there till late at night so I always put the do not disturb hanger on my door. BUT at my last two stays I was awakened by the maids, at 8am or earlier, in the hallway and in adjacent rooms banging the doors, talking loudly to each other (yelling across the hallways) and generally making a lot of very unnecessary noise. If there are rooms with the do not disturb notice on the door you would think they would be considerate of the guest! Very dissatisfied. October 14, 2014
Rated 4.0 out of 5.0 by Will be back We were in town for a softball tournament and had a 2 night reservation. The staff was super nice, room was very clean. On second night our neighbors consisted of 8 preteen girls unsupervised. After the 3rd hour I politely walked next door and asked the to keep it down. Did this again 30 minutes later. Called front desk and asked if they could send someone up because the room had no adult present. They called the room and told the girls there was a complaint. This made the girls mad and we got zero sleep the rest of the night. I asked to be refunded or moved to another room, I was given neither option. I know hotels are hotels, but there needs to be enough staff during the night to handle any situation. Guest should never be sidelined because the receptionist can't leave the desk. All that said, I will likely stay again, as we go to Allen often. But if this happens again I will force my hand and demand action. For that price I'd expect some rights. October 9, 2014
Rated 5.0 out of 5.0 by A very pleasant stay. Our stay was very short, but very comfortable. We plan to return to this Holiday Inn Express, because we are in Dallas area often for business and our son and family live in the area. October 2, 2014
Rated 5.0 out of 5.0 by Clean Staff were very attentive of their guest signing in or any request made by them rooms were very clean. Location to restaraunts October 2, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service clean room and great location. friendly staff. good variety for breakfast and was delicious. October 2, 2014
Rated 5.0 out of 5.0 by Very good service Business trip. Convenient location. Comfortable room and very good service. September 29, 2014
Rated 5.0 out of 5.0 by Great Hotel This place was easy to find. Staff was excellent. The breakfast was amazing! September 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service and good breakfast The staff was very helpful and very friendly and courteous. The bed and particularly the pillows were great. There were plenty of pillows and they were very comfortable. The breakfast was an excellent variety of cold and hot items. September 19, 2014
Rated 5.0 out of 5.0 by great service we were there on vacation did not spend alot of time in the hotel, but the service was great the rooms were very clean,everything you need was there. Loved the place. September 18, 2014
Rated 5.0 out of 5.0 by Great hotel for business The hotel is just of the highway behind several restaurants. It is quiet at night making it easier to rest. September 11, 2014
Rated 5.0 out of 5.0 by Great staff, very clean, comfortable, quiet--great experience. Before even arriving at the HI Inn Express I received tremendous help from the General Manager with very prompt responses to my emails, and help with my Priority Club account. I was very impressed with the condition and the staff at this HI Express. September 10, 2014
Rated 4.0 out of 5.0 by Friendly Service Was easy to get to and great location, friendly service, nice room and close to dinning. September 10, 2014
Rated 5.0 out of 5.0 by Great Property Stayed here several times and it's always clean, and the staff are great. August 27, 2014
Rated 4.0 out of 5.0 by Excellen front desk staff Rooms and public areas were clean the front desk and breakfast staff were attentive and real. Disconnect between housekeeping and late check outs August 25, 2014
Rated 5.0 out of 5.0 by Return visit was SUPER! After having issues from last visit, we came back for a try. We were so not disappointed. Staff was extremely friendly and helpful. All things worked and clean. So thrilled because I am in this area often and like to stay near work activities. Would recommend to other employees being sent to the area. August 20, 2014
Rated 5.0 out of 5.0 by Nice return visit Return visit after experiencing poor service, this trip was so so much better. Rooms were clean and cool. Everything worked nicely. Staff upon check in was very nice and friendly. Thrilled for the improvement. Will let my company know to send staff members here in future visits. August 19, 2014
Rated 4.0 out of 5.0 by Comfortable Bed! One of the cleanest Holiday Inn Express locations around. We had an issue with one room where someone decided to smoke in it. (Yes, smoke in a 100% smoke free hotel. How stupid that guest was). They took care of us and gave us another room. August 19, 2014
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