Rated 4.4 out of 5 by 91
Rated 3.0 out of 5.0 by John 77777 Bob
The hotel is clean and front desk employees are great, however the breakfast was less than expected. The cost is $30 higher than 5 miles down the road.
June 12, 2014
Rated 5.0 out of 5.0 by All-star Amazing Experience!
Customer Service was excellent. Room was very comfortable, nicely decorated, and clean. We felt like we were in one of the pricier hotels with the amazing customer service and accommodations and we got breakfast too!
June 7, 2014
Rated 4.0 out of 5.0 by Nirishmd Very neat facility
Staff very friendly and helpful. Clean rooms. Perhaps we just hit a very busy weekend but the corridor was very noisy until the early am hours. Staff moved us to another room without any fuss for the next night which was much quieter.
I would recommend this hotel.
June 5, 2014
Rated 5.0 out of 5.0 by Nan!ok Excellent. Staff
You have a very special clerk at the front desk. He made my stay special. I was having a rough day and he gave me a special card. He made a end of day very special. He is name is Dewayne. I dwould recommend the stay just in him alone. Thank
May 24, 2014
Rated 5.0 out of 5.0 by Anniesue Mother Daughter weekends
My daughter and I try to spend some time together at least every 2 to 3 months. We will spend the day shopping, having pedicures or just spend the day enjoying each others company. Then we head to the Holiday Inn Express in Allen. It is a wonderful place to relax and enjoy. Close to shopping and in walking distance to nearby restaurants. We there in May and will be back end of June. If we ever run away from home I know where our husbands will look first.
May 17, 2014
Rated 5.0 out of 5.0 by Frankie65 EXCEPTIONAL FACILITY
The Allen Holiday Inn Express should be the model for all HIE properties. The interior design to include wall coverings, flooring, and decorations are exceptional. The breakfast area is very well designed, comfortable, well maintained and stocked. Cleanliness is a priority to the staff. Speaking of staff, they are great. We have stayed in this motel several times when visiting friends in the area. My wife and I stayed there in their inaugural year and have been impressed every time we stay. We could choose to stay at any number of high quality facilities in the area but for the overall experience, the Allen Holiday Inn Express can't be beat. I think you would enjoy your stay.
May 9, 2014
Rated 5.0 out of 5.0 by Business in Texas Great Hotel
I travel all over Texas with my work. This was a great Hotel. Will definitely stay again.
May 5, 2014
Rated 1.0 out of 5.0 by Covenantwoman PAPER THIN WALLS
In spite of the beautiful décor at this hotel I was very disappointed in my visit with my Husband for our Anniversary celebration. First of all, as I was driving on the 75 Freeway in McKinney I saw that there was a Holiday Inn Suites Hotel in McKinney. I wanted to stay there instead so my Husband and I could have room service. I called the reservation line twice to try to move the location of my reservation and they said because I had booked my reservation early my card had already been charged and they could not move the location for me unless I paid double for the new location. That is horrible customer service coming from the hospitality industry. Why couldn’t they have refunded my card and then recharged me for the different location? I would’ve gladly paid the difference. I wasn’t trying to cancel the reservation~it’s not rocket science people!
When I got into the room, after a few hours I could hear the entire conversation of the men in the room adjacent to us, along with some banging noises. After listening to this about 45 minutes I called the front desk and asked for another room because of the noise. They called the guys in the room next to us and it was quiet after that until the next morning when the conversations started again until they finally checked out of the hotel. I could also hear the toilets flushing in adjacent rooms and feel the room shake when our neighbors were walking around. I have never stayed in a hotel built so flimsily and these noise issues ruined the weekend for me.
When we checked into our hotel room we were given a list of restaurants in Allen and were told they would deliver food to the hotel for us. When we called an establishment on the list that we were given they informed us that they do not deliver at all so I had to go out in the rain to bring back our dinner.
They also keep the coffee pots and condiments in the bathroom next to the toilet in this hotel~that is gross!
The next time I want a romantic getaway with my Husband we will pay the extra money and go back to where we stayed for our Honeymoon~now that is a nice hotel stay…you get what you pay for!
April 9, 2014
Rated 5.0 out of 5.0 by Platinum D Best Hotel Ever!!!!
Everything was excellent, I mean every thing was superior. The room was nice and clean and smelled really good. The ambience of the hotel was excellent. Breakfast was great. I would recommend this hotel to Everybody. I would stay here every day if I could.
April 3, 2014
Rated 5.0 out of 5.0 by joejul wonderful place irecommend to friends
confortable and professional staff helpful responsive
March 26, 2014
Rated 5.0 out of 5.0 by JEB24 Wonderful experience!
Everything about this Holiday Inn Express was pleasurable.
From the time we entered to the time we left, we felt it was a top class establishment. We have stayed at a lot of Holiday Inn Expresses and consider this one to be in the top three!!
We will definitely return!
March 23, 2014
Rated 5.0 out of 5.0 by Michael0001 awesome stay!
Got the romance package for my wife! Exceeded my expectations! Whoever set the room up did it perfect! My wife cried! And we had a great evening together!!! Well worth the money! Thank you!!!
February 12, 2014
Rated 5.0 out of 5.0 Outstanding staff and fantastic amenities at a great price
The rooms were delightful and the staff was courteous and extremely helpful. The heated pool & spa made my children's day! Plus the free internet access helped keep the kids entertained. I would highly recommend this hotel based on price, ameneties and wonderful staff!
February 11, 2014
Rated 2.0 out of 5.0 by tulip1 Not all the staff is very friendly or helpful
When we arrived we did not get the room we requested. Then we were told they did not have many rooms available when in fact they had many, so we were charge extra to get a different room. Then the people above us over flowed their bathroom which ran into our room. Just not as good of a stay as in the past.
January 23, 2014
Rated 5.0 out of 5.0 by Ayannasdaddy Great location nice clean hotel
My family had a wonderful stay great location a lot of shopping around within 2-3 miles. Also food restaurants are in the area . Staff was great rooms were big and comfortable . I only have two thumbs but three thumbs up.
January 14, 2014
Rated 5.0 out of 5.0 by Barbara L Great experience
I am a rewards club member and always stay at Holiday Inns when I travel. I found this hotel to be exceptional among all the others I have visited. The staff was courteous and helpful. The rooms were always clean, and the decor was very nice making the overall atmosphere very homey and comfortable. We stayed 5 nights so I felt very comfortable staying here and will return when I come back. The only negative was that I am a rewards club member but there was no mention of that upon check in.
January 4, 2014
Rated 5.0 out of 5.0 by frustrated100 May well be the best experience we have ever had at a Holiday Inn Express
My husband requires handicapped accessible accommodations. While most Holiday Inn Express offer adequate accommodations, rarely do we have a room that meets all our needs. Our accommodations at this hotel did! Our stay was very comfortable. The staff was very pleasant and helpful. The facilities were extremely clean and well maintained.
Our stay at this hotel followed the worst experience we have ever had at a Holiday Inn Express in another city. We were extremely grateful for such a wonderful experience.
January 4, 2014
Rated 5.0 out of 5.0 by Mama J Over all the room/beds/and services were excellent.
The cleaning staff always left the room in excellent condition. The front desk clerks were very helpful with local information.
The mattress on the bed is my only complaint. It was too soft and it rolled you to the center of the bed. EXCELLENT ROOM ACCOMMODATIONS. I can always depend on Holiday Inn.
January 3, 2014
Rated 4.0 out of 5.0 by Ford 7 Great location and reasonably priced with friendly staff
We came down to Allen to enjoy the premium outlets and the great city of Dallas. It is reasonably priced. Stayed in the junior whirl pool suite and it was worth every penny. It is in a great location you can get most places in 20 mins. The staff was very friendly and greeted us every time we came in and out. I recommend this location and we will be staying again.
January 3, 2014
Rated 5.0 out of 5.0 by BJHowell Great Service Vey comfortable
Enjoyed the stay. No problems what so ever. The room was very comfortable. Happy Hour was great.
January 2, 2014
Rated 5.0 out of 5.0 by kleigh21 I Slept better here than at home!!!!
The room was perfect, comfortable, and enjoyable. The bed was super comfy and I got a great night sleep. Awesome breakfast too! I'm not sure I will ever choose another non-Holiday Inn hotel EVER! Thank you so much for the wonderful experience!
December 18, 2013
Rated 5.0 out of 5.0 by WhiteOakRoughneck Clean room,great service, comfortable bed / pillows
provided both firm and soft pillows for your choice. Room very clean, well stocked bathroom with towels, toiletries, etc. Breakfast provided was ample. Would definitely stay again. Only downside was that motel sits back behind some other stores so was a bit dicey in finding it.
December 17, 2013
Rated 5.0 out of 5.0 by ally27 Accommodating during the Weather
We had a power outage during the recent ice storm and were recommended from a friend to stay at this hotel. My family and I are usually skeptical about staying at hotels but we had no choice. I am glad we stayed at this hotel because the staff were welcoming and even got us extra blankets and pillows as we requested. I know that you have to take reviews about places with a grain of salt but, this hotel was wonderful for our short stay. Will recommend to others and great job to the staff!
December 10, 2013
Rated 4.0 out of 5.0 by AllenWeekend Weekend Getaway
Clean, great customer service. We had an in room jacuzzi. The only thing was that the jets were not working in the jacuzzi. Other than that, we had a great stay!
December 5, 2013
Rated 4.0 out of 5.0 by Violett Very clean and comfortable
Your hotel is the cleanest one we have ever stayed in. Our beds were very comfortable, and the sheets were so soft and comfortable. Everything we had for breakfast except the bacon was very good.
November 17, 2013
Rated 4.0 out of 5.0 by dj2085 great as always
i have stayed in this property a few times in the past two months I have been comig to this area to work and ae always enjoyed my stay. even though the hotel was sold out for a portion of my current stay the staff was able to assist me in finding another hotel within the IHG network so I am able to still colllect my rewords.
November 7, 2013
Rated 5.0 out of 5.0 by boone6382 Very good
The staff was very kind and the room was very clean
November 6, 2013
Rated 5.0 out of 5.0 by rmikey69 great service and clean rooms
Rooms were roomy and comfortable. Very clean. Everyone was very nice.
November 6, 2013
Rated 1.0 out of 5.0 by SHELLYE WORSE NIGHT EVER SPENT IN A HOTEL
WE HAD A ROOM NEXT TO A GROUP OF YOUNG GIRLS APPROX 12-14 YEARS OLD. THEY RAN UP AND DOWN THE HALLS ALL HOURS OF THE NIGHT AS WELL AS WERE VERY LOUD IN THE ROOM. THERE WERE ALSO ADULTS IN AND OUT OF THE ROOM BUT THEY WERE AS LOUD OR LOUDER THAN THE GIRLS. I HAD KNOCKED ON THE DOOR AND ASKED THEM TO PLEASE BE QUITER. HOWEVER THAT DIDN'T HELP AND THE ALARM WAS SET OFF AT ABOUT 3 AM AND I HAD NOT EVEN BEEN TO SLEEP AND I CALLED THE FRONT DESK TO SEE IF THEY COULD TAKE CARE OF IT. A FEW MINUTES LATER IT DID GET BETTER BUT I WAS ON A BUSINESS TRIP AND LITERALLY HAD TO GO ON NO SLEEP THE FOLLOWING DAY AND DRIVE.
October 30, 2013
Rated 5.0 out of 5.0 by Idana Great staff
Wonderful stay in Texas thanks to Dewayne and others. Upon entering he greeted myself and my guest and was very friendly and extra helpful. The room was quiet and spacious and decorated tastefully. Dewayne invited us to the Happy Hour and personally poured our wines and gave us some great ideas for dinner. We will definitely stay here again and hope to see Dewayne is still there.
October 28, 2013