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Rated 4.4 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 by Great service My stay was made very comfortable and I enjoyed my time while staying at the Allen Holiday Inn Express. My first encounter with the front desk staff was very pleasant, my hotel maid was very nice and considerate of my stuff while I stayed there, she did an excellent job of keeping my room very clean and sanitized, great job, the breakfast room was clean and the food was good every day, hot and fresh items, the guest social days were very nice and the ice cold drinks were a pleasant way to unwind. Overall my stay was great and I highly recommend this establishment. Thank you for that excellent bed and the crisp cool sheets, I really slept well ! Great job all around. July 20, 2014
Rated 4.0 out of 5.0 by Great Stay for the price Stayed for one night only , we are driving from Tulsa, OK going to Houston, TX and stopped by Allen, TX for one night. I must say the facilities are well kept and clean from lobby to rooms. Cleanliness was excellent. Front desk staff are nice and friendly. Complimentary breakfast was average. Quality of sleep I would say good since you can hear people talking from the other side of the rooms as well as footstep from the top floor. Customer service was excellent. Location was great close to restaurant and outlet mall. Outdoor swimming pool was small but my children still enjoyed it. Overall experience was great. Will stay again... July 19, 2014
Rated 5.0 out of 5.0 by Comfortable room Very comfortable room and great bed. Good service and enjoyed my stay. July 14, 2014
Rated 5.0 out of 5.0 by HI overnight Great stay at HI XPRESS. I always look for them first as I travel around. July 14, 2014
Rated 5.0 out of 5.0 by very nice hotel - no issues what so ever. I was very pleased with my stay. July 10, 2014
Rated 5.0 out of 5.0 by Amazing Great price, spacious, clean, alot to offer. Gym was great, suite was big enough for our family of 5. It was quiet. Customer service was great, pool was perfect. July 7, 2014
Rated 5.0 out of 5.0 by Good Place to stay Nice hotel and fairly easy access to surrounding locations... quiet even close to the Interstate... Will probably stay here again... Hotel front desk staff were super attentive to the gentleman checking in next to me who obviously stays there regularly and managed to get me to sign the necessary paperwork and provide my credit card and ID but never acknowledged my IHG membership or really had anything to say other than to ask if I had stayed there before... I told her no and she said ok... I kind of thought she was about to offer some suggestions or information but instead went back to talking to the other gentleman.... It was over all a great hotel and nothing bad enough to keep me from giving it another shot... very nicely decorated etc... June 17, 2014
Rated 5.0 out of 5.0 by Excellent staff and great decor. Trying to squeeze a lot of Texas into one week. Started in Taft,TX visiting family, then drove onto Allen. Horrible accident on I-35E delayed us 2 hours. When we arrived, we must've looked a mess. Hotel night man was extremely friendly, checked us in quickly, to get us in our room as fast as he could. We really needed that great breakfast the next morning. Visited Fort Worth stockyards, then met my brother for the Orioles/Rangers game at Arlington. The drive over and back was not bad, new toll road just north of the hotel got us there quickly even during rush hour. Next day went to Bush Library and Maggiano's Little Italy for an anniversary dinner, the primary reason for choosing this hotel was the close proximity to these places. Then toured downtown Dallas the next day. Not a bad drive after rush hour to Dealy Plaza. We're suburbanites, so this hotel was perfect for us. Quiet at night, outlet stores nearby, but close to everything else. Squeezed in Southfork Ranch too. June 15, 2014
Rated 3.0 out of 5.0 by Bob The hotel is clean and front desk employees are great, however the breakfast was less than expected. The cost is $30 higher than 5 miles down the road. June 12, 2014
Rated 5.0 out of 5.0 by Amazing Experience! Customer Service was excellent. Room was very comfortable, nicely decorated, and clean. We felt like we were in one of the pricier hotels with the amazing customer service and accommodations and we got breakfast too! June 7, 2014
Rated 4.0 out of 5.0 by Very neat facility Staff very friendly and helpful. Clean rooms. Perhaps we just hit a very busy weekend but the corridor was very noisy until the early am hours. Staff moved us to another room without any fuss for the next night which was much quieter. I would recommend this hotel. June 5, 2014
Rated 5.0 out of 5.0 by Excellent. Staff You have a very special clerk at the front desk. He made my stay special. I was having a rough day and he gave me a special card. He made a end of day very special. He is name is Dewayne. I dwould recommend the stay just in him alone. Thank May 24, 2014
Rated 5.0 out of 5.0 by Mother Daughter weekends My daughter and I try to spend some time together at least every 2 to 3 months. We will spend the day shopping, having pedicures or just spend the day enjoying each others company. Then we head to the Holiday Inn Express in Allen. It is a wonderful place to relax and enjoy. Close to shopping and in walking distance to nearby restaurants. We there in May and will be back end of June. If we ever run away from home I know where our husbands will look first. May 17, 2014
Rated 5.0 out of 5.0 by EXCEPTIONAL FACILITY The Allen Holiday Inn Express should be the model for all HIE properties. The interior design to include wall coverings, flooring, and decorations are exceptional. The breakfast area is very well designed, comfortable, well maintained and stocked. Cleanliness is a priority to the staff. Speaking of staff, they are great. We have stayed in this motel several times when visiting friends in the area. My wife and I stayed there in their inaugural year and have been impressed every time we stay. We could choose to stay at any number of high quality facilities in the area but for the overall experience, the Allen Holiday Inn Express can't be beat. I think you would enjoy your stay. May 9, 2014
Rated 5.0 out of 5.0 by Great Hotel I travel all over Texas with my work. This was a great Hotel. Will definitely stay again. May 5, 2014
Rated 1.0 out of 5.0 by PAPER THIN WALLS In spite of the beautiful décor at this hotel I was very disappointed in my visit with my Husband for our Anniversary celebration. First of all, as I was driving on the 75 Freeway in McKinney I saw that there was a Holiday Inn Suites Hotel in McKinney. I wanted to stay there instead so my Husband and I could have room service. I called the reservation line twice to try to move the location of my reservation and they said because I had booked my reservation early my card had already been charged and they could not move the location for me unless I paid double for the new location. That is horrible customer service coming from the hospitality industry. Why couldn’t they have refunded my card and then recharged me for the different location? I would’ve gladly paid the difference. I wasn’t trying to cancel the reservation~it’s not rocket science people! When I got into the room, after a few hours I could hear the entire conversation of the men in the room adjacent to us, along with some banging noises. After listening to this about 45 minutes I called the front desk and asked for another room because of the noise. They called the guys in the room next to us and it was quiet after that until the next morning when the conversations started again until they finally checked out of the hotel. I could also hear the toilets flushing in adjacent rooms and feel the room shake when our neighbors were walking around. I have never stayed in a hotel built so flimsily and these noise issues ruined the weekend for me. When we checked into our hotel room we were given a list of restaurants in Allen and were told they would deliver food to the hotel for us. When we called an establishment on the list that we were given they informed us that they do not deliver at all so I had to go out in the rain to bring back our dinner. They also keep the coffee pots and condiments in the bathroom next to the toilet in this hotel~that is gross! The next time I want a romantic getaway with my Husband we will pay the extra money and go back to where we stayed for our Honeymoon~now that is a nice hotel stay…you get what you pay for! April 9, 2014
Rated 5.0 out of 5.0 by Best Hotel Ever!!!! Everything was excellent, I mean every thing was superior. The room was nice and clean and smelled really good. The ambience of the hotel was excellent. Breakfast was great. I would recommend this hotel to Everybody. I would stay here every day if I could. April 3, 2014
Rated 5.0 out of 5.0 by wonderful place irecommend to friends confortable and professional staff helpful responsive March 26, 2014
Rated 5.0 out of 5.0 by Wonderful experience! Everything about this Holiday Inn Express was pleasurable. From the time we entered to the time we left, we felt it was a top class establishment. We have stayed at a lot of Holiday Inn Expresses and consider this one to be in the top three!! We will definitely return! March 23, 2014
Rated 5.0 out of 5.0 by awesome stay! Got the romance package for my wife! Exceeded my expectations! Whoever set the room up did it perfect! My wife cried! And we had a great evening together!!! Well worth the money! Thank you!!! February 12, 2014
Rated 5.0 out of 5.0 Outstanding staff and fantastic amenities at a great price The rooms were delightful and the staff was courteous and extremely helpful. The heated pool & spa made my children's day! Plus the free internet access helped keep the kids entertained. I would highly recommend this hotel based on price, ameneties and wonderful staff! February 11, 2014
Rated 2.0 out of 5.0 by Not all the staff is very friendly or helpful When we arrived we did not get the room we requested. Then we were told they did not have many rooms available when in fact they had many, so we were charge extra to get a different room. Then the people above us over flowed their bathroom which ran into our room. Just not as good of a stay as in the past. January 23, 2014
Rated 5.0 out of 5.0 by Great location nice clean hotel My family had a wonderful stay great location a lot of shopping around within 2-3 miles. Also food restaurants are in the area . Staff was great rooms were big and comfortable . I only have two thumbs but three thumbs up. January 14, 2014
Rated 5.0 out of 5.0 by Great experience I am a rewards club member and always stay at Holiday Inns when I travel. I found this hotel to be exceptional among all the others I have visited. The staff was courteous and helpful. The rooms were always clean, and the decor was very nice making the overall atmosphere very homey and comfortable. We stayed 5 nights so I felt very comfortable staying here and will return when I come back. The only negative was that I am a rewards club member but there was no mention of that upon check in. January 4, 2014
Rated 5.0 out of 5.0 by May well be the best experience we have ever had at a Holiday Inn Express My husband requires handicapped accessible accommodations. While most Holiday Inn Express offer adequate accommodations, rarely do we have a room that meets all our needs. Our accommodations at this hotel did! Our stay was very comfortable. The staff was very pleasant and helpful. The facilities were extremely clean and well maintained. Our stay at this hotel followed the worst experience we have ever had at a Holiday Inn Express in another city. We were extremely grateful for such a wonderful experience. January 4, 2014
Rated 5.0 out of 5.0 by Over all the room/beds/and services were excellent. The cleaning staff always left the room in excellent condition. The front desk clerks were very helpful with local information. The mattress on the bed is my only complaint. It was too soft and it rolled you to the center of the bed. EXCELLENT ROOM ACCOMMODATIONS. I can always depend on Holiday Inn. January 3, 2014
Rated 4.0 out of 5.0 by Great location and reasonably priced with friendly staff We came down to Allen to enjoy the premium outlets and the great city of Dallas. It is reasonably priced. Stayed in the junior whirl pool suite and it was worth every penny. It is in a great location you can get most places in 20 mins. The staff was very friendly and greeted us every time we came in and out. I recommend this location and we will be staying again. January 3, 2014
Rated 5.0 out of 5.0 by Great Service Vey comfortable Enjoyed the stay. No problems what so ever. The room was very comfortable. Happy Hour was great. January 2, 2014
Rated 5.0 out of 5.0 by I Slept better here than at home!!!! The room was perfect, comfortable, and enjoyable. The bed was super comfy and I got a great night sleep. Awesome breakfast too! I'm not sure I will ever choose another non-Holiday Inn hotel EVER! Thank you so much for the wonderful experience! December 18, 2013
Rated 5.0 out of 5.0 by Clean room,great service, comfortable bed / pillows provided both firm and soft pillows for your choice. Room very clean, well stocked bathroom with towels, toiletries, etc. Breakfast provided was ample. Would definitely stay again. Only downside was that motel sits back behind some other stores so was a bit dicey in finding it. December 17, 2013
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