Rated 4.0 out of 5 by 160
Rated 5.0 out of 5.0 by do not ask me DINING ROOM
Why no dinner in the large dining room? I do not pay a manditory 18% tip and a $2.50 delivery fee EVER
June 23, 2014
Rated 5.0 out of 5.0 by CERL Excellent accommodations and location
The Holliday Inn Allentown City Center was easy to find as was the parking garage-directly behind the hotel. There are quite a few places to dine within easy access of the hotel. The staff was very friendly and went out of their way to ensure our comfort.
June 21, 2014
Rated 3.0 out of 5.0 by Bbp1 Breakfast Staff
During Saturday's breakfast there was confusion as to when breakfast started and ended. The front desk staff as well as the sign stated that breakfast would end 11am. I went down at 10:15am only to be told by the breakfast staff that breakfast ended at 10am. I was not the only guest arriving after 10am so the staff became agitated that guest were arriving at this time. They began to tell everyone breakfast is over causing a bit of confusion. Some guest left and some began to try and make plates with the food that was leftover. Some of the staff became nasty and had attitudes. I left at that time. The following day I got up earlier to avoid a confusion and during that time the staff's attitudes were better.
June 20, 2014
Rated 5.0 out of 5.0 by Taino Excelent facilities
The facilities at Allentown offered all the amenities needed for any type of stay. The personnel was great and the overall service was excellent. You have all types of businesses around the facilities at a short walk distance. I highly recommend it.
June 19, 2014
Rated 2.0 out of 5.0 by Endsinn Stairs
Arrived Saturday around 4pm, only one elevator was working and my room was on the 8th floor. Waited for the third run of the elevator before we could fit in. Took the stairs down at least 5 times as it was much faster than waiting. The front desk stated continuously that it will be fixed within the hour. Someone got fed up and pulled the fire alarm around 10pm......bad idea but I understood his frustration. Elevator was finally fixed some time just before midnight. Unacceptable!!!
Otherwise, the staff was friendly, the room was adequate, but the breakfast was barely edible. I will not be staying here again.
June 18, 2014
Rated 4.0 out of 5.0 by REmogul Normal hotel experience
We attend a conference in the hotel, and found the staff to be very friendly and helpful. The carpets were a bit dingy and needed to be cleaned, both in the common areas and our room. The hotel itself is a little dated but well-maintained in general. The conference room chairs were actually more comfortable than I was expecting, which is a good thing considering we were there 8 hours a day for 3 days. Glad to see there was a pool and fitness center, but didn't have time to use them. Also like the convenience of the parking garage for a downtown location, and very reasonable rates for parking.
June 18, 2014
Rated 3.0 out of 5.0 by No Phoney?No wake up call OK
Phone in room did not work, 1 elevator did not work, television could only get about 8 channels.
June 18, 2014
Rated 4.0 out of 5.0 by learnincurv The staff at the desk was wonderful
It was raining and we were struggling to find a place to stay. This really fit the bill, and the staff were friendly and very helpful. The free breakfast wasn't free though, and it was a disappointment. Though the people who served it were nice and courteous.
June 17, 2014
Rated 4.0 out of 5.0 by Bowie76 Exceptional Empolyee
I would like to send a special Thanks to your employee, Denise, who made the special effort to help me and direct me to a close restaurant and then on to your property.. Please let her know how much I appreciated her help. Thank you.
June 17, 2014
Rated 5.0 out of 5.0 by Rbjmoses Staff and services
Uno mumero!!! Kudos to all the front desk staff. Appreciate all the assistance given during my stay. Will be back soon
June 15, 2014
Rated 5.0 out of 5.0 by Tee Jay Awesome Staff
Great Place to stay. Buffett is reasonable. Staff was very friendly and willing to assist when I had questions, comments or concerns.
June 12, 2014
Rated 3.0 out of 5.0 by johnjrs Food and Beverge
First Holiday Inn I ever stayed in that I had to pay for breakfeast. They offered coffee during the day but it was not available.
June 11, 2014
Rated 5.0 out of 5.0 by Q.McD QMAC
I AM always welcomed at the Center City HI, by a warm, friendly staff. I have yet to have a need unmet! I AM excited that the Allentown community has this level of character operating in the Service Industry. The town will do well with JR and his staff on the case for GROWTH!
June 10, 2014
Rated 5.0 out of 5.0 by quel0202 Friendly staff and comfortable room setting
Staff was great and very friendly. Rooms are comfortable and well maintained. The bar has daily drink specials, but lacks the bar atmosphere. There is no music unless paid for in jukebox. Food was good although restaurant was only open for breakfast to dine-in and dinner to eat at the bar or in your room. Overall, my experience was great. I recommned you stay if you want excellent service and a quiet, yet friendly atmosphere.
June 9, 2014
Rated 4.0 out of 5.0 by C.lo Had a pleasant experience
Gentleman at the front desk was very nice. Room was comfortable clean and had all the basic amenities. Slept well, bed was comfortable.
June 4, 2014
Rated 5.0 out of 5.0 by church sec. friendly service and comfortable room
Front Desk staff were very friendly and accommodating. Parking was convenient and reasonably priced in a garage next door. Room with king-size bed was large and comfortable and included a small couch as well as a desk and chair.
June 4, 2014
Rated 5.0 out of 5.0 by RobinCT Very Friendly and Helpful Staff
The rooms were very clean and comfortable. The staff was extremely helpful and Denise at the front desk was wonderful - going out of her way to make our stay extra pleasant! I would definitely recommend!
June 3, 2014
Rated 5.0 out of 5.0 by timbuck2 Nice Stay!
We only neeed a place to "lay our heads," but our girls loved the pool. Our 19 year old and 4 year old loved swimming in the pool while we had our son at a local baseball tournament. It was nice that the girls had something to do. We liked that it was in the city so the girls could walk to get something to eat or eat in the hotel. We only slept and showered due to the busy tournament schedule. Staff was very friendly and we stopped in the bar after the tournament and it was very nice. It fit our needs nicely!
June 2, 2014
Rated 5.0 out of 5.0 by Jennifer713 Excellent Service
When I checked into your hotel I was exhausted - I had traveled a long distance and was greeted at the front desk by Merrell. What an outstanding team member you have in Merrell. He was friendly, and extremely helpful in getting me a great room. Honestly he was like that with all the other customers that were there as well. I want to commend such a great hire as I am in HR and know how valuable great team members are. Thank you for a peaceful night in your hotel.
May 10, 2014
Rated 5.0 out of 5.0 Great experience with Staff and Stay!!!
I found myself in Allentown due to my sister having surgery at Lehigh Valley Hospital. The staff was SO helpful!! A big shout out to Denise at the front desk, which helped with adjoining rooms and a computer issue. Thanks Denise!! A big shout out to Chelsea in the restaurant. She was so attentive and helpful. We had breakfast 4 mornings and were fortunate to have Chelsea as our server all 4 mornings. Thanks Chelsea!!!! Other restaurant staff were very personable as well!! Thanks to Karen in the kitchen for the great food!! She always checked to see if everything tasted fine. I will be making another trip in 2-3 months to Allentown and look forward to seeing all the gang at Holiday Inn Center City!!!!!
May 7, 2014
Rated 3.0 out of 5.0 by rusty71 Convenient Location
Good location to several Allentown attractions and within walking distance of Allentown Brew Works and the Bayleaf restaurant. Overall the room was clean and comfortable. Only complaint is that we paid for breakfast with our stay, however the staff closed the restaurant at 10am rather than 11am as it advertised on the chalk board and website, thus we missed out. They had a small sign on the desk counter in small print, however no one advised us prior. We enjoy Holiday Inns though and look forward to staying at another in the near future.
April 23, 2014
Rated 5.0 out of 5.0 by Q.McD Returning Guest
5 Stars...The professional, courteous staff from the GM to the parking attendant...TOP NOTCH. When the facility upgrades take place, the scale will need a 6 instead of stopping at 5!!!
April 19, 2014
Rated 5.0 out of 5.0 by GABennett Great Staff and Service
The staff was extremely courteous and catered to all our needs. They answered all our question and even made suggestions for every thing from restaurants to hair salons. Because if the fantastic service we received from the staff, we would highly recommend this hotel.
April 9, 2014
Rated 5.0 out of 5.0 by Sgtnick08 Beautiful hotel in so-so Allentown.
Superb food, lounge, and staff. Very clean and quiet.
April 9, 2014
Rated 5.0 out of 5.0 by maries1953 Great Convention Site
We stayed 5 nights and were pleased with everything about the hotel. The desk staff were wonderful, helpful and knowledgeable about the area. I also appreciated being able to come and go freely from the parking garage without additional charges.
My only request was to have hot cocoa in the rooms, or at least available on request for those who do not drink coffee or tea.
The Ballroom and adjacent areas were easily accessible and spacious, food was hot and plentiful and wait staff helpful and friendly.
We would stay here again, if in the area.
April 3, 2014
Rated 5.0 out of 5.0 by Glory34 Wonderful Service and Comfortable Bed
I had a wonderful experience while staying at the Holiday Inn in Allentown, PA. During my stay at the Holiday Inn I experienced a problem with the TV set. It did not work properly. When an unsuccessful attempt was made to fix or replace the TV, to my total surprise I was moved to another room which had a TV that did work. Overall I was very satisfied with my stay at the Holiday Inn.
April 3, 2014
Rated 4.0 out of 5.0 by Lady on Tenor Convention guest, great room.
I stayed in your establishment during the Association of Concert Bands convention, end of March 2014. The room was very well kept and pleasant. The hotel added a refrigerator at my request, no extra charge.
I had a difficult time at first adjusting the heat - it was too hot and when I turned it down, got too cool but I eventually worked it out. When I arrived @ 6:00 PM, it took quite a while to get a meal in the bar area and for two nights in a row later in the week I couldn't get a Strawberry Daiquiri (a relatively common drink).
I did have some difficulty getting around town because of the one way streets and road construction. It might be a good idea to provide guests who park in the garage some instructions on how to get out of the garage and back to the hotel, too!
It was a great convention and part of the reason was a great hotel. Thank you.
April 2, 2014
Rated 2.0 out of 5.0 by DW30698 Not impressed
We were here for a convention of 200 members and all rooms were occupied. When a convention is using the facility, you would expect staffing to be prepared for that event which was using all of the facilities and ballroom. The food & beverage staff were overwhelmed, the wait staff seemed to be new and not knowledgable of the menu, and it took 40 minutes to get our appetizers and they forgot one of the items. After this we took our food needs outside of the hotel for the remainder of our stay.
We only asked to have our room cleaned for one day on this 4 day stay.........to help them with their overload. However, the cleaning crew did not empty the wastebaskets, refill the tissues, or refresh the ice bucket liner.
While the location is convenient and the staff was professional, the lack of sufficient F&B assistance was poor planning when you have an event this size on property for 4 nights.
April 2, 2014
Rated 4.0 out of 5.0 by Deb&Steph Hotel was convenient and very nice, would visit again
We had a very enjoyable stay, the hotel was a good location, parking was convenient and the restaurant was very good. I would stay here again.
March 20, 2014
Rated 4.0 out of 5.0 Staff Friendly and Helpful
I arrived into the hotel late probably close to midnight, front desk Merrell saw me tired after a long flight, he rearrange a room that is specially quiet, so that I could rest good and start the next business day fresh. Celsey in the restaurant during breakfast, recommended from the menu and took care of me when I was eating alone, constantly coming over to look and offer me service and attention.
Good BBQ burger from the bar
Thanks everyone in Holiday Inn Allentown. Keep up the good service.
March 18, 2014