Rated 4.4 out of 5 by 104
Rated 5.0 out of 5.0 by shortstory Quiet room
I called the 1-800 number this time( we stay in Alliance,Ohio often) I think we had a better room this time ... we had a quiet room on the top floor.....the food was average....the staff is friendly. Was glad the Hot tub was working this time......over all a very clean room.....
September 13, 2014
Rated 4.0 out of 5.0 by cheezhead021851 room temperature
too cold in room. A/C had been running. Turned it off and returned an hour later and it was OK. Bed was outstanding, and breakfast was excellent
September 8, 2014
Rated 5.0 out of 5.0 by NYRuss Front Desk Excellence
The service I received to help me with an issue I had at check was exceptional. great customer service!!!
September 1, 2014
Rated 5.0 out of 5.0 by Mymi Like a Home away from Home
The internet booking was fast and stress free. Upon arrival, I was greeted immediately even though the staff person was involved in another task. Check in was smooth and quick. The room was more than adequate; it was spacious and clean. The refrigerator was well stocked with soda and complimentary bottled water. The bathroom had more than an adequate supply of clean, fresh linens. The complimentary breakfast was excellent with a large variety of food to choose from. The staff was very courteous and helpful and check out was very fast and efficient.
August 27, 2014
Rated 2.0 out of 5.0 by ltdn007 Customer Service personnel was horrible
They really need to get people who want to be there. If you hate your job so badly that it affects your customers you need another job!!
August 22, 2014
Rated 1.0 out of 5.0 by Tastycake Noise
There was excessive noise from room on next floor.
The curtain was never fixed in room 101. I reserved my room
2 months in advance. Why I placed in a Handicap room?
August 21, 2014
Rated 5.0 out of 5.0 by Tnsace An overnight in Alliance
Stay at HIE in Alliance was comfortable. Grounds looked very nice upon arriving. Desk clerk could have been friendlier - not welcoming.
No one offered Sr. help with managing cart up to room.
Breakfast staff was efficient, keeping food stocked.
August 20, 2014
Rated 4.0 out of 5.0 by Mountvisit convenience
Friendly and helpful staff. Nice location and easy access to college campus.
August 20, 2014