Rated 4.4 out of 5 by 78
Rated 1.0 out of 5.0 by AFol12 Horrible Start to a Day I Wanted to Remember
I was in town for a friend's wedding and made these reservations months in advance. I was told the first time I tried to made the reservation that the hotel was booked and I'd have to look elsewhere. I contacted the Bride, who had blocked a number of rooms out for her guests, and she told me to try again as she was just told there were plenty of rooms. The second time I called, I was able to make a reservation.
After driving over two hours to reach Alliance, I showed up early so I had time to get ready for the wedding. However, when I got there the extremely rude staff mentioned my room was not ready and I would have to wait in the lobby until it was. I asked if there was a public restroom I could use to get ready and I was told "no".
I ended up having to get ready in a friend's hotel room, with a number of other people, which does not bode well minutes before a wedding.
After spending a decent amount of money on this hotel for the night, I would have expected a much better experience. The staff was extremely rude and unhelpful, I barely used the room I paid for as it wasn't ready until after I left for the wedding and the breakfast was absolutely disgusting and not up to par of the surrounding hotels. All in all, this was an awful experience for us and we will not be recommending this specific hotel to any travelers.
October 24, 2013
Rated 5.0 out of 5.0 by GoUpTown129 Quiet and restful
Went East of Canton to escape the noise and traffic, and glad I did. Lots of restaurants, and easy traffic flow. Quiet at night, and choices of coffee shops in the morning too. Only fifteen minutes from Canton, so keep this location in mind if you go to Ohio.
October 22, 2013
Rated 5.0 out of 5.0 by IHGpatron Friendly Property within radius of Amtrak and Auto Rental
My party enjoyed our three-night accommodations during early October 2013 due to staff communications; the also referred us to their Yellow Cab from Amtrak. Maybe this too is within radius!
An off-site auto rental was keen also since the company picks you up to sign the auto rental contract and returns you. So this hotel is also excellent for the auto rental company radius!!
October 16, 2013
Rated 4.0 out of 5.0 by Book25 Not best experience.
Elevator was broke but that was ok until we got to room and keys didn't work so we had take stairs again to get new keys. Room was clean but shower stall was very dirty. I've stayed here before and had no problems.
October 8, 2013
Rated 4.0 out of 5.0 by DPF12345 Outstanding staff!
This is our third stay at the hotel over several years and each has been very enjoyable.
Very friendly and accommodating staff. The lady who tends the breakfast bar is a sweetheart.
October 3, 2013
Rated 5.0 out of 5.0 by KuuipoCouple Great hotel, great staff
We only stay at the Holiday Inn Express in Alliance, because of the friendly staff and nice accommodations.
September 25, 2013
Rated 5.0 out of 5.0 by morgan1943 Good Experience.
Great motel experience. Friendly staff. Very clean motel. I would highly recommend this motel.
September 23, 2013
Rated 5.0 out of 5.0 by Cherkasov Great value in Northeast Ohio
I stayed in this hotel as it was recommended by a colleague. Great value for the price. The room was large and spacious with a large corner desk area, mini-refrigerator, microwave oven and a room safe large enough to fit a laptop computer, etc. The room safe was locked with a key which alleviated the need to create and remember a digital code.
The complimentary breakfast served each morning was more than sufficient. Every morning there were biscuits, sausage gravy and eggs (either scrambled or as omlets) and either bacon or sausage patties. There was also a pancake machine that automatically cooked two pancakes at the touch of a button.
The exercise/fitness room was also sufficient for my needs. It provided a couple of treadmills, a cycling machine and an elliptical machine as well as towels, water, and a LCD television. The only thing that it didn't have that I would have liked was some type of weights. Otherwise, it was fine.
Overall, I don't think you could find a better value in the area. In fact, I can't think of any reason to stay anywhere else in the Alliance, OH vicinity.
September 23, 2013
Rated 4.0 out of 5.0 by grace69 overall a nice hotel
this is the second time I have stayed at this hotel and both times the service and the hotel have been great.
August 28, 2013
Rated 5.0 out of 5.0 by TW58 Bed was very comfortable. Enjoyed having refrigerator & stove in room. Wish there would have been more tv channels
Your staff was excellent!!! Very pleasant to talk to. Everyone went out of their way to make sure our stay was enjoyable. They provided us with a magazine of things to do in Alliance. We had been discussing going to dinner and they asked if we were going to the Texas Roadhouse, which we were, and they advised us if we show our room key we would receive a discount on our meal. We did go to Texas Roadhouse (absolutely delicious) and rcvd the discount w/no problem whatsoever. They offered us a bottle of water as we were checking out. (very nice touch)
August 28, 2013
Rated 5.0 out of 5.0 by retiredjudy outstanding experience
From the moment we entered the doors of the Alliance Holiday Inn until we checked out the service and experience was outstanding. The front desk upgraded us and checked us in early. The room was clean and very comfortable. The breakfast bar was well stocked and the lady working the breakfast bar was friendly and helpful. Check out was very easy. After we checked out and left, we went back a couple of hours later to ask to use their phone book. The front desk even assisted in finding the number and address for us. Thank you for the wonderful experience. We will definitely return when we are in the area.
August 26, 2013
Rated 3.0 out of 5.0 by nativegrl1 Comfy beds but
Room was clean-beds were comfy. Staff was pleasant. Breakfast looked OK. I chose Raisin Bran N coffee..Poured skim milk on cereal and took a bite to find that the milk was starting to sour. I almost gagged. Threw cereal out and went across the street to McDonald's for some oatmeal. Little disappointed in their breakfast choices. There were eggs, sausage n biscuits and some sort of pastries which I won't eat. I would have liked to seen fruit, greek yogurt, healthy high fiber n protein cereals and fresh milk.
August 24, 2013
Rated 5.0 out of 5.0 by AJM123 Great staff!
Carol who takes care of the breakfast service always does an excellent job of making sure all guests are happy and well served and she always does it with a smile!
The front desk staff are always very helpful and show a genuine concern for the customers!
August 18, 2013
Rated 2.0 out of 5.0 by Campbell1 Convient to University and nothing more!
The cleaning staff were excellent. The front desk staff, not so much. Booked a room in advance at a lower rate and hotel charged higher rate. No attempt to contact me regarding the rate change was made. I love Holiday IN hotels and this was a very disappointing trip. The room booked was for non-smoking and only a hand rail. The room given was one for a person that needed wheel chair access. The bathroom floor was wet after every shower (ewwww). This just was not a great experience at all.
August 17, 2013
Rated 5.0 out of 5.0 by Whit78 Friendly staff & clean room
Upon arrival the front desk staff was very friendly. They informed me of things nearby going on for my family to do. Also the room was very clean. The only complaint I have is the amount of chemicals in the hot tub faded our bathing suits. The staff working during breakfast were also very welcoming. The breakfast was great & loved that it was free. Will recommend this hotel anytime.
August 16, 2013
Rated 5.0 out of 5.0 by Beloit708 Nice to be home
Was back in Beloit to attend a family wedding. The Holiday Inn Express was a very good place to stay. The room was comfortable and clean; all was in working order and very comfortable and quiet. I thought the price was a little high for the type of property it was, but was in-line with other hotels of this catagory in Canton; the desk clerk when we checked in seemed unclear about future reservations at that hotel and could not answer our questions but directed me to talk to the clerk who would arrive in the morning. (I did talk with the desk clerk in the morning and everything was in order for a seamless stay. She was very helpful.)
The breakfast hostess was outstanding: kind, helpful, funny, and just the right person for that job. She had a spirit of hospitality which made breakfast an event to look forward to! Thank you for hiring this amazing representation of Holiday Inn hospitality.
August 14, 2013
Rated 5.0 out of 5.0 by Linda03 Great Service!
I would recommend this hotel. The staff was friendly. We checked in quickly and made to feel comfortable. We needed a couple of extra towels and they were quickly delivered. The hot tub and pool were clean. Breakfast had many choices. My kids 14, 12 and 10 really liked Carol, who took care of the breakfast area. She was polite and had the area always ready to go. She always asked if there was anything we needed. Great to see a smiling face, she seems to really enjoy her job. We were close to many restaurants. Our trip was to go to Hall of Fame, which was only about 10min away. I would stay here again.
August 13, 2013
Rated 5.0 out of 5.0 by Giraffe Breakfast services
i stay in many Holiday Inn Expresses. While I know I will get a good experience, Carol the lady in charge of breakfast and treats, is the best I have ever seen. She was wonderfully warm, so good without hovering. She was great with the kids I observed and also the quality of the food was amazing. The same menu perhaps but she made it seem even tastier than normal. Don't ever let her go!!!!!!!
August 13, 2013
Rated 4.0 out of 5.0 by grannymoe42 friendly staff and comfortable room
Was very pleased with the entire staff during our stay. They saw to our every need. Place was very clean.
August 3, 2013
Rated 5.0 out of 5.0 by victoria27 Good experience at this hotel
Our room was ready early as requested and was clean and nicely decorated. Facility was fine, staff accommodating. Nice breakfast.
August 2, 2013
Rated 4.0 out of 5.0 by stp123 Comfortable
it was comfortable, the staff was nice good pool and hot tub
July 29, 2013
Rated 5.0 out of 5.0 by Pat3 Great People
As i travel to Alliance regularly, i stay only at this property.
The entire staff is excellent, responsive and friendly.
They have helped us (my company and students) deal with the normal travels on the road, and did it with a smile.
July 20, 2013
Rated 5.0 out of 5.0 by bigbossOhio awesome staff and very up to date hotel
Everyone makes you feel like you are family.
The manager's reception on Wednesday nights is exceptional.
Great breakfast atmosphere.
July 15, 2013
Rated 3.0 out of 5.0 Is there anywhere where else close by?
They do not acknowledge platinum members here. I had requested a quiet room and they put me in the room next to a family with young screaming kids. Horrible loud family next to my room kept me up all night with screaming kids. doors slaming, and banging on the walls. I will never stay here again.
May 20, 2013
Rated 3.0 out of 5.0 by TwiceBaked Could be Better
Our overall experience was average. It just happens to be that this was the better of the choices we had. While the staff was courteous and service was good, our room was not as expected. There was no stand alone closet, so we had to hang our clothes in between the desk and TV stand. Our next door neighbors were rude, loud and left their TV on all night, which was quite annoying. Breakfast was hot with plenty of choices. The cost of the hotel could be a lot cheaper for this area.
April 28, 2013
Rated 5.0 out of 5.0 by BDeyes44 Great experience
I stay at this Holiday Inn frequently and it is always a pleasant experience.
April 24, 2013
Rated 5.0 out of 5.0 by suma57 Surprise visit
We went to Alliance for a surprise anniversary party. I did my research on-line for places to stay and this location seemed to be the best. We concur. We couldn't have been more pleased with the accommodations, the staff, the service and the breakfast. Everyone there greeted you with a smile and a genuine hello. We requested extra pillows and they were delivered quickly to our room. The food was quite good and an impressive breakfast buffet that was constantly attended to. We used the exercise room twice, and while that was sparsely furnished, it worked for our schedule. We were there for three nights and would return in a heart beat. The value was terrific.
April 19, 2013
Rated 3.0 out of 5.0 by labelle Needs Help
The biggest complaint with this hotel was the lack of customer service. There was never anyone on duty and the ones that came to help didn't have smiles on their faces or pleasant attitudes. I stay in hotels all the time and have never had such a bland attitude from the staff before.
April 18, 2013
Rated 5.0 out of 5.0 by NewStart Great Overall Experience
Service, facilities, cleanliness and comfort were excellent. The cost seems standard but was higher than other places in the area even if one booked ahead. It would be good to address this since I know that a small group chose another facility because of cost. Easy availability of the computer in the breakfast area was welcome. I would definitely stay here again and recommend this to others.
April 14, 2013
Rated 4.0 out of 5.0 by English1 Outstanding Breakfast Room Manager
This hotel has always been the hotel where my husband and I stay when I return home. I am writing to commend the manager of the breakfast room. In addition to being very friendly, she was on-the-ball with the food choice and replenishing the breakfast bar. When she found out that we would be having a long drive home, she prepared us a travel bag of goodies. What a gem!
April 9, 2013