Rated 4.3 out of 5 by 247
Rated 3.0 out of 5.0 by MTReev Disappointed
HIE is our hotel of choice so while in the Atlanta area, we stayed in this location, near relatives. This has been our most disappointing experience with HIE to date. The bed pillows were pitiful. Our room was not serviced after our first night of the stay (other than used towels being removed). When we arrived back to the hotel late that night after a full day of sightseeing and time with relatives, we had to go to the front desk to ask for towels to get us through the next morning. We spent the next day again sightseeing and with relatives, arriving back in the evening to allow the kids time to swim before a long drive the next day. I went with two very excited children to the pool only to see a note on the door that the pool was closed due to cleaning. Who cleans their pool in the evening during tourist season?! I was told it would be open the next day (no use for us). I went back to the room with two very upset, crying children. The trash cans at the back entrance were overflowing for our entire three-day stay. The staff was minimally apologetic when addressing them about these situations. Needless to say, we will not use this location again when visiting relatives in Atlanta!
June 28, 2016
Rated 4.0 out of 5.0 by Kathy619 Bed Not Comfortable but great service
The stay was okay, the room was very clean and the bathroom was very clean. The only thing that I can say bad was I couldn't get comfortable in the bed and I woke up stiff. And the room wasn't as cold as I would have liked for it to be.
June 23, 2016
Rated 4.0 out of 5.0 by DixieGirl0920 Great Stay
Clean, friendly staff, great pool. Bfast was mostly carbs, but plenty of choices and fresh. Room clean and up-to-date.
June 20, 2016