Rated 4.4 out of 5 by 38
Rated 5.0 out of 5.0 by Louise4 nice, close to the freeway
another good HIEX, close to the freeway, rooms are clean. Staff is friendly. No recognition for PC (other than verbal) unless one is at highest levels. This seems to be true throughout the system now which doesn't promote loyalty.
February 23, 2014
Rated 5.0 out of 5.0 by Frank and Susan Cleanest hotel we have ever stayed in!!!
We stayed ther for 8 days because our new house was not completed. I can't enough good about this property and the staff!
February 14, 2014
Rated 2.0 out of 5.0 by Mommetten Very disappointed
I was so disappointed with this stay. To begin with, our room did not have a refrigerator or microwave. I could have easily dealt with this. The desk clerk allowed me into the kitchen to use their microwave.
We stayed 3 nights. Our room was not touched by the the housekeeping staff after the first night - no vacuum, no towels, no anything. We had been out of the room all but about an hour during the day. When I notified the desk of the oversight they apologized and handed me towels and offered to allow me to change rooms.
After the next night housekeeping came but they didn't replace the cups we had used, cleaned the ice bucket or replaced the liner and there was a torn hand towel lying on the floor of the bathroom.
Breakfast wasn't up to IHG's usual standards either. The bagels, and muffins were dry. The first two mornings there was no gravy for the bisquits. The second morning no meat - sausage, bacon, anything.
The heater fan would run for about 2 minutes, shut off for 5 then pop on again.
I am sure I stayed at this hotel once before, not long after it was built and at that time it was fine. Again, this visit left me very disappointed. The cost of this stay was more than most of the much better IHG rooms I have booked over the past 5 years. Without the amenities that were missing, and the services we didn't receive I think this room is worth a fraction of what I paid.
January 23, 2014
Rated 1.0 out of 5.0 by Jrunner2003 Jon S.
The spa was in a dark corner and very small. All other holiday inns I have been at we're a lot fancier. The first room I checked into smelled like sewage. There was no shampoo or conditioner in my room just 3 lotions. A room cleaner pounded on my door and enter the room waking me up at 9am. The heater was very loud and kept me awake. I would not go back to that holiday inn. Not to say i haven't had a lot of other great stays at other holiday inns
January 8, 2014
Rated 5.0 out of 5.0 by Hawkeye264 Good location
This hotel is very nice and in a good location when in the Des Moines area. I have stayed here several times and the staff is friendly and the hotel is clean and comfortable.
December 22, 2013
Rated 5.0 out of 5.0 by Timmer1977 Staff and bed
The staff was very helpful, the bed was excellent . The snow removal from the parking lot and sidewalks needs improvement, deep snow and sidewalks were slippery. I observed an elderly couple, wife in a wheel chair trying to navigate the deep snow in parking lot, slippery ramp and sidewalk. Without my assistance they may not have made it to the hotel lobby. The IHG discount was less then given at other locations. Overall the stay was very pleasant.
December 12, 2013
Rated 4.0 out of 5.0 by melted WIFI......what WIFI?
The internet service at this location is one of the Worst I've experienced in a long time. As you can see I stay in Lots of hotels from coast to coast and this one had some of the worst WIFI service of any. Kept dropping you off and had to keep logging over and over and several sites could not be opened. I hate to get some maintenance on my vehicle and this became Very frustrating to say the least. I mentioned this to the front desk and they were in agreement.....what's up with that? I have recommended this location but now i'll make sure to mentioned not to stay there if you need to get work done on the internet because that's not going to happen.
November 18, 2013
Rated 5.0 out of 5.0 by RevDan A Travelers Oasis
This Holiday Inn Express peoved to be a travelers' oasis ona sea of interstate highway. The hotel was very clean witha friendly and helpful staff. I certainly will be staying here again in the future.
October 23, 2013