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Rated 4.4 out of 5 by 89 reviewers.
Rated 4.0 out of 5.0 by great service Everyone was helpful and courteous. Room was very nice w/adequate towels, etc. We had to keep the air conditioner on very cold to get the dampness out of the room. Was kind of annoying. Beds were comfortable and the not much noise in the hallways. The hotel was close to restaurants, which was convenient. Breakfast was very good and nice and warm. Check out was easy. August 14, 2014
Rated 5.0 out of 5.0 by Great location to Adventureland After a mix up during my reservation, the staff was WONDERFUL helping me straighten things out. Stayed 2 nights for a family fun weekend. Conveniently close to interstate and Adventureland. Wonderful variety of items for breakfast. Clean room and quiet stay. Will definitely come back again. August 12, 2014
Rated 4.0 out of 5.0 by No refrigerator or microwave Comfortable bed and good location. Were disappointed that the rooms did not have a refrigerator or microwave. Most upscale hotels and mid level hotels include them in their rooms. Was overpriced in comparison with other hotels in this location. The breakfast was so so. The staff was excellent and the rooms were nice size. August 11, 2014
Rated 5.0 out of 5.0 by close to the interstate We stayed here one night on our way to Rapid City. It was close to the interstate and very confortable. August 9, 2014
Rated 4.0 out of 5.0 by Good Service Originally contacted the manager for a block of rooms for my nieces wedding and she was great to assist us with this. Very friendly and willing to work with what we needed. We thought the rooms would be literally blocked together on same floor, however this was not the case. The breakfast bar was just adequate, would of loved more choices and for it to be kept full during service hours. August 7, 2014
Rated 5.0 out of 5.0 by Relaxing visit Pleasant atmosphere and responding staff. Breakfast was tasteful. August 5, 2014
Rated 5.0 out of 5.0 by Great Service We came from Charlotte Nc to Des Moines to attend the AAU Junior Olympics. What a treat! Breakfast was fantastic! They actually served hot breakfast, The kids are still talking about the pancake maker, After a long day at Drake University. It was a pleasure to come back to a clean room and friendly staff. The indoor pool was refreshingly cold and the hot tub was clean as well as HOT. If we ever come back to Des Moines IA we will stay here. August 4, 2014
Rated 3.0 out of 5.0 by Comfortable stay a little pricey Okay stay, decent breakfast., comfortable room, lacks fridge or microwave in unit. Would recommend. August 2, 2014
Rated 5.0 out of 5.0 by great beds lots of pillows and bed very comfy. slept great and so did my wife. hardly any noise outside the rooms which was very nice August 1, 2014
Rated 4.0 out of 5.0 by Clean, Comfy and friendly We enjoyed our stay. The room was clean, large and comfortable. My daughter stayed on the hide-a-bed and had no complaints. The beds were comfortable and nice. My only problem with the room was that our refrigerator did not work, which was unfortunate since we brought back leftovers from the BBQ place down the street. (in fairness, we did not mention it to the desk so they may have been unaware.) We also tried to use the pool, but the air quality was so poor our eyes watered and we left quickly after entering the area. The next time we tried the pool, the windows had been opened (so someone knew of the problem) but it did not help much. Overall the stay was a comfortable one. The breakfast was very good and we left stuffed and ready for our day. We enjoyed our visit and would recommend it to our family and friends. July 28, 2014
Rated 5.0 out of 5.0 by Great service Had a great time. Enjoyed our stay. It is hard to add adjectives for a positive stay. July 26, 2014
Rated 2.0 out of 5.0 by never stay here again The staff was very rude, threatened to kick the baseball team out of the hotel on the first night there, when more then one boy would walk from one room to another. The beds were "lumpy" and small. The carpet in our room felt damp at all times. The staff was not nice, never smiled and never offered any assistance. July 23, 2014
Rated 4.0 out of 5.0 by Average facility Rooms and common areas are starting to get tired but clean. July 19, 2014
Rated 5.0 out of 5.0 by Great Hotel and exceptional staff! We stay at this hotel with our company year after year and keep coming back because of the exceptional service we get from the staff, location and cleanliness of the hotel. Lori and Heather are absolutely amazing to work with along with all the rest of the staff. They take great care in their jobs and made sure my group had everything we needed for an enjoyable stay. Thank you to the hotel, keep up the good work! We will be back. July 15, 2014
Rated 5.0 out of 5.0 by Surprised We were not sure where this hotel was located and was surprised by a great location, fantastic staff, and comfortable room. We had a full weekend of activities and the hotel was convenient and restful when we needed it. I loved the amount of light that flowed thru the window during the daytime and the large mirror was very helpful. We had a suite, which I really don't consider a suite, as the bedroom was not separated from the living area and kitchen, but still was nicer than a regular room so that we could have cold drinks and a place to sit instead of being on the bed all the time. Overall we were thrilled with this hotel. We continued to 2 additional hotels during our Iowa visit and this was by far the best of the three!! July 14, 2014
Rated 3.0 out of 5.0 by PRICE I thought the price was way to much especially for someone that has a Reward Card for Holiday Inn Express. No benefit to being a regular user. I will look around more your pricing is getting out of line for your product. July 13, 2014
Rated 3.0 out of 5.0 by Average room , average property at premium price Room was 150 plus per night with nothing noteworthy of that price. Second floor away from elevators and ice machines as far away as possible still vibrate the walls and howel through the night. These Holiday Inn express properties that are basically a low budget box from a competitor with the Holiday Inn Express logo placed on them just continue to disappoint. I won't stay at another in this format. Branding is great but these propertied don't deliver. Mike July 12, 2014
Rated 5.0 out of 5.0 by Great Stay What a GREAT hotel and staff. It cant be much more simple than that The manager to the house keeping was super nice. I have stayed here several times and always had a great time. thank you to them for such a great stay July 8, 2014
Rated 5.0 out of 5.0 by Great Service We had really great service and customer service. I would recommend this hotel to stay at in the future. July 8, 2014
Rated 5.0 out of 5.0 by Friendly andf Comfortable Had a quick one night stay and as always the hotel delivered excellent service. The staff is always top notch and facilities are quite comfortable and relaxing. July 8, 2014
Rated 5.0 out of 5.0 by Great location Great location, right off the highway. It was quiet and relaxing. Staff was friendly and greeted you as you came and left. Great value. July 7, 2014
Rated 5.0 out of 5.0 by Comfortable room Clean and Comfortable room. Plenty of parking. The breakfast was very good. all the things you expect from a hotel. The best feature is the staff, they were very friendly and made us feel welcome. I would recommend this hotel and would stay here again. July 7, 2014
Rated 4.0 out of 5.0 by great service an excelent breakfast over all a highly enjoyable stay, a great building with quiet rooms and the best breakfast at a hotel you can get, the beds were not the most comfortable and the pool area needs a bathroom for families with little kids. we have booked room at other holiday inn expresses cause of how happy we were with the this stay July 7, 2014
Rated 5.0 out of 5.0 by Wonderful facility Clean comfortable facility, all the things you need, smart and friendly staff. Very relaxing hotel. Good quality breakfast. Comfortable beds good nights rest. I highly recommend this hotel. July 6, 2014
Rated 5.0 out of 5.0 by The only place to stay. Clean, friendly, accommodating, it's the only place to stay at a reasonable price. July 4, 2014
Rated 5.0 out of 5.0 by Comfortable, clean and spacious Our room was spacious, clean and comfortable. The towels and linens were excellent and the bathroom was very clean and updated. Everything necessary for a comfortable stay was provided. Excellent morning breakfast with lots of choices. The staff was courteous and helpful, making check in and check out very easy. We enjoyed our stay and will stay again at the same hotel if we are in the area. June 30, 2014
Rated 1.0 out of 5.0 by Inattentive We were frustrated with the lack of presence of the front desk staff. They were never at the desk, had to wait for them to come around the corner even at very normal daytime and evening hours, typical 5-6pm check in times, etc. The breakfast area was crowded, nowhere to sit, no highchairs, no booster seats, people were sitting on the floor to eat! The front desk was unwilling to resolve an issue we had with the incorrect reservation (we were one bed short in our room than what we reserved) and the front desk simply stated, "There's nothing we can do. We are full tonight." June 26, 2014
Rated 5.0 out of 5.0 by Clean comfortable place to stay good clean quiet place to stay for a weekend. Staff was courteous and helpful. June 20, 2014
Rated 5.0 out of 5.0 by Great service, very clean, convenient location staff very accommodating, hard working and friendly. very clean and close to lots of fun activities in DesMoine/Altoona. good breakfast amounts and variety. higher priced but worth it compared to quality. June 18, 2014
Rated 2.0 out of 5.0 by Bad value This hotel is not as good as other HIExpress that I have been in. It is no better than the average hotel but more expensive. I stayed here because of the location. June 14, 2014
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