Rated 4.4 out of 5 by 71
Rated 5.0 out of 5.0 by Servicetech32 Great Service
We had really great service and customer service. I would recommend this hotel to stay at in the future.
July 8, 2014
Rated 5.0 out of 5.0 by Brown1 Friendly andf Comfortable
Had a quick one night stay and as always the hotel delivered excellent service. The staff is always top notch and facilities are quite comfortable and relaxing.
July 8, 2014
Rated 5.0 out of 5.0 by FarmerSammi Great location
Great location, right off the highway. It was quiet and relaxing. Staff was friendly and greeted you as you came and left. Great value.
July 7, 2014
Rated 5.0 out of 5.0 by WillyO Comfortable room
Clean and Comfortable room. Plenty of parking. The breakfast was very good. all the things you expect from a hotel. The best feature is the staff, they were very friendly and made us feel welcome. I would recommend this hotel and would stay here again.
July 7, 2014
Rated 4.0 out of 5.0 by jeffj80 great service an excelent breakfast
over all a highly enjoyable stay, a great building with quiet rooms and the best breakfast at a hotel you can get, the beds were not the most comfortable and the pool area needs a bathroom for families with little kids. we have booked room at other holiday inn expresses cause of how happy we were with the this stay
July 7, 2014
Rated 5.0 out of 5.0 by JaBeaux Wonderful facility
Clean comfortable facility, all the things you need, smart and friendly staff. Very relaxing hotel. Good quality breakfast. Comfortable beds good nights rest. I highly recommend this hotel.
July 6, 2014
Rated 5.0 out of 5.0 by K..B The only place to stay.
Clean, friendly, accommodating, it's the only place to stay at a reasonable price.
July 4, 2014
Rated 5.0 out of 5.0 by sammy7 Comfortable, clean and spacious
Our room was spacious, clean and comfortable. The towels and linens were excellent and the bathroom was very clean and updated. Everything necessary for a comfortable stay was provided. Excellent morning breakfast with lots of choices. The staff was courteous and helpful, making check in and check out very easy. We enjoyed our stay and will stay again at the same hotel if we are in the area.
June 30, 2014
Rated 1.0 out of 5.0 by Traveling Jo Inattentive
We were frustrated with the lack of presence of the front desk staff. They were never at the desk, had to wait for them to come around the corner even at very normal daytime and evening hours, typical 5-6pm check in times, etc. The breakfast area was crowded, nowhere to sit, no highchairs, no booster seats, people were sitting on the floor to eat! The front desk was unwilling to resolve an issue we had with the incorrect reservation (we were one bed short in our room than what we reserved) and the front desk simply stated, "There's nothing we can do. We are full tonight."
June 26, 2014
Rated 5.0 out of 5.0 by Bud12345 Clean comfortable place to stay
good clean quiet place to stay for a weekend. Staff was courteous and helpful.
June 20, 2014
Rated 5.0 out of 5.0 by lynn78 Great service, very clean, convenient location
staff very accommodating, hard working and friendly.
very clean and close to lots of fun activities in DesMoine/Altoona.
good breakfast amounts and variety.
higher priced but worth it compared to quality.
June 18, 2014
Rated 2.0 out of 5.0 by AnneM55 Bad value
This hotel is not as good as other HIExpress that I have been in. It is no better than the average hotel but more expensive. I stayed here because of the location.
June 14, 2014
Rated 4.0 out of 5.0 by JRosa Great staff, clean hotel
Staff was friendly helpful and the facilities were clean; good place to stay
June 13, 2014
Rated 5.0 out of 5.0 by pianogal68 Love this hotel
I always forget how comfy the beds are until I fall into it after a long day. Quiet hotel. Clean.
June 12, 2014
Rated 4.0 out of 5.0 by MM66 comfortable stay
Nice hotel in good location. A little disappointed that my room did not have a fridge and microwave.
June 10, 2014
Rated 3.0 out of 5.0 by CareBear77 Dirty room and ran out of food.
Beds and pillows were comfy. Pool room burned your eyes from the chlorine. Ran out of some hot breakfast items early and biscuits but no gravy. Found a bunch of pretzel chips near the bed on the floor and none of us had any pretzel chips. Made me wander what else was clean and how long those chips had been there. Staff was not friendly at all. For the price expected more.
June 6, 2014
Rated 5.0 out of 5.0 by smoke2269 friendly staff
the staff we came in contact with were very friendly
June 5, 2014
Rated 5.0 out of 5.0 by MegB Great service and Super night sleep!
Awesome Experience! The air conditioner may be a little louder than i like. Very well budgeted. Clean pool and excellent lobby area!! kids had fun!!
June 4, 2014
Rated 3.0 out of 5.0 by Daveandpat Average overnight stay
Our room had the strangest layout we have ever seen .
May 20, 2014
Rated 4.0 out of 5.0 by BourbonJack Room at the Inn
This property is just what you come to expect of HIE. Conveniently located right off I 80; Clean and welcoming; with all the amenities needed for a tired traveler.
May 17, 2014
Rated 5.0 out of 5.0 by Night Hawk sleep and eat
Close to casino, great bed, awesome shower, and the breakfast, fresh and tasty. Got me off to a wonderful start for the day. Thank you.
May 10, 2014
Rated 5.0 out of 5.0 by vikingfans Very nice property
This is a very nice hotel. The staff is extremely friendly and accommodating. The rooms are always clean and neat. I just wish there was a fridge in each room.
April 28, 2014
Rated 4.0 out of 5.0 by cindyrn An over all good experience
Everything was fine except the pool. Way too much chlorine, pool water was chilly and the hot tub water was barely warm.
March 29, 2014
Rated 5.0 out of 5.0 by Peaceful 54 Friendly staff, clean, spacious room and quiet location.
I choose this motel every time I travel to Des Moines. Easy access to anyplace within Des Moines. It has an "out in the country" atmosphere. Very quiet and peaceful. Casino and Adventureland a hop skip and a jump away. Downtown Des Moines is 10 min. away. I recommend this motel next time you are visiting Des Moines!
March 28, 2014
Rated 5.0 out of 5.0 by Wheelz8144 Nice place
Easy to get to friendly staff great rooms very comfy and a very nice continental breakfast !!!!
March 23, 2014
Rated 5.0 out of 5.0 by Louise4 nice, close to the freeway
another good HIEX, close to the freeway, rooms are clean. Staff is friendly. No recognition for PC (other than verbal) unless one is at highest levels. This seems to be true throughout the system now which doesn't promote loyalty.
February 23, 2014
Rated 5.0 out of 5.0 by Frank and Susan Cleanest hotel we have ever stayed in!!!
We stayed ther for 8 days because our new house was not completed. I can't enough good about this property and the staff!
February 14, 2014
Rated 2.0 out of 5.0 by Mommetten Very disappointed
I was so disappointed with this stay. To begin with, our room did not have a refrigerator or microwave. I could have easily dealt with this. The desk clerk allowed me into the kitchen to use their microwave.
We stayed 3 nights. Our room was not touched by the the housekeeping staff after the first night - no vacuum, no towels, no anything. We had been out of the room all but about an hour during the day. When I notified the desk of the oversight they apologized and handed me towels and offered to allow me to change rooms.
After the next night housekeeping came but they didn't replace the cups we had used, cleaned the ice bucket or replaced the liner and there was a torn hand towel lying on the floor of the bathroom.
Breakfast wasn't up to IHG's usual standards either. The bagels, and muffins were dry. The first two mornings there was no gravy for the bisquits. The second morning no meat - sausage, bacon, anything.
The heater fan would run for about 2 minutes, shut off for 5 then pop on again.
I am sure I stayed at this hotel once before, not long after it was built and at that time it was fine. Again, this visit left me very disappointed. The cost of this stay was more than most of the much better IHG rooms I have booked over the past 5 years. Without the amenities that were missing, and the services we didn't receive I think this room is worth a fraction of what I paid.
January 23, 2014
Rated 1.0 out of 5.0 by Jrunner2003 Jon S.
The spa was in a dark corner and very small. All other holiday inns I have been at we're a lot fancier. The first room I checked into smelled like sewage. There was no shampoo or conditioner in my room just 3 lotions. A room cleaner pounded on my door and enter the room waking me up at 9am. The heater was very loud and kept me awake. I would not go back to that holiday inn. Not to say i haven't had a lot of other great stays at other holiday inns
January 8, 2014
Rated 5.0 out of 5.0 by Hawkeye264 Good location
This hotel is very nice and in a good location when in the Des Moines area. I have stayed here several times and the staff is friendly and the hotel is clean and comfortable.
December 22, 2013