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Rated 4.5 out of 5 by 130 reviewers.
Rated 4.0 out of 5.0 by front desk employee The lady at the front desk was very helpful and just quite friendly. She made one feel that your business was appreciated. September 1, 2014
Rated 3.0 out of 5.0 Great service love the pillows Holiday Inn Express has always been one of our favorite choices in traveling. This hotel is pleasant but the only draw back was the rooms are rather damp which made it rather uncomfortable. The beds/pillows are great as can be expected at all Holiday Inn Expresses and the free breakfast can be beat. August 27, 2014
Rated 5.0 out of 5.0 by breakfast add gravy to your breakfast bar to go with the biscuits. everything else was great. August 27, 2014
Rated 5.0 out of 5.0 by Great find and great service I was driving through Iowa on my way to California from NYC. After driving 14 hours non-stop, I found this hotel. It was a godsend as I had checked another hotel in the area and was frightened by the condition of room. When I arrived at HI-Altoona, it was a relief to find that the hotel staff was very friendly and helpful. Rooms and lobby are clean and bright. August 25, 2014
Rated 5.0 out of 5.0 by best I have ever had Desk clerk was very personable and helpful. I would stay here again. August 24, 2014
Rated 4.0 out of 5.0 by Room Rooms were clean, requests made on line for roll out bed were pre arranged by staff. there were issues at check in as the staff couldn't find all of my reservations as I had booked 3 rooms. The pool area was not as clean, and the hot tub was out of order for one day of our stay, and the room was so filled with chlorine fumes you couldn't stay in the room very long to enjoy yourself. August 20, 2014
Rated 5.0 out of 5.0 by good night sleep The most comfortable beds and pillows, great breakfast and clean rooms. Also the customer service was great, Thanks for the great stay. Will and have stayed there before and will again. Easy to get to also. August 20, 2014
Rated 5.0 out of 5.0 by Nice Place To Stay The Holiday Inn Express in Altoona off of I80 is a nice place to stay. Especially if you are attending the Iowa State Fair. It is very convenient! There is a Casey's right across the street, access to the fair is quick, as is access to places to eat (go down Adventurland Drive and there are plenty to chose from!) The room was nice but the only thing was that the air inside seemed "moist". The fan never shut off on the unit unless you turned the whole thing off. Not sure if it was like that in every room but it was in ours. The breakfast times could be extended a little to allow someone to sleep in and the staff could be friendly as far as saying good morning or excuse me when putting items on the breakfast bar. All in all a nice place to stay and we plan on staying there again when we venture to the fair! August 20, 2014
Rated 5.0 out of 5.0 by State Fair Trip Very nice hotel. Quiet even though located close to the interstate. August 19, 2014
Rated 4.0 out of 5.0 by High priced for what we got We had a "suite" which was just a little larger than a regular room. It was just big enough to pull out the loveseat into a bed. Small refrigerator and sink outside the bathroom. Otherwise, the hotel and the room were clean. Staff was friendly. Breakfast was good. Air conditioner got the room cool enough, which is very important to us. August 16, 2014
Rated 5.0 out of 5.0 by loved our room We stayed 4 nights at start of IA State Fair and even during busy time we found the hotel staff friendly, hotel clean and environment very comfortable. We like a little firmer bed but we will stay again. August 15, 2014
Rated 4.0 out of 5.0 by great service Everyone was helpful and courteous. Room was very nice w/adequate towels, etc. We had to keep the air conditioner on very cold to get the dampness out of the room. Was kind of annoying. Beds were comfortable and the not much noise in the hallways. The hotel was close to restaurants, which was convenient. Breakfast was very good and nice and warm. Check out was easy. August 14, 2014
Rated 5.0 out of 5.0 by Great location to Adventureland After a mix up during my reservation, the staff was WONDERFUL helping me straighten things out. Stayed 2 nights for a family fun weekend. Conveniently close to interstate and Adventureland. Wonderful variety of items for breakfast. Clean room and quiet stay. Will definitely come back again. August 12, 2014
Rated 4.0 out of 5.0 by No refrigerator or microwave Comfortable bed and good location. Were disappointed that the rooms did not have a refrigerator or microwave. Most upscale hotels and mid level hotels include them in their rooms. Was overpriced in comparison with other hotels in this location. The breakfast was so so. The staff was excellent and the rooms were nice size. August 11, 2014
Rated 5.0 out of 5.0 by close to the interstate We stayed here one night on our way to Rapid City. It was close to the interstate and very confortable. August 9, 2014
Rated 4.0 out of 5.0 by Good Service Originally contacted the manager for a block of rooms for my nieces wedding and she was great to assist us with this. Very friendly and willing to work with what we needed. We thought the rooms would be literally blocked together on same floor, however this was not the case. The breakfast bar was just adequate, would of loved more choices and for it to be kept full during service hours. August 7, 2014
Rated 5.0 out of 5.0 by Relaxing visit Pleasant atmosphere and responding staff. Breakfast was tasteful. August 5, 2014
Rated 5.0 out of 5.0 by Great Service We came from Charlotte Nc to Des Moines to attend the AAU Junior Olympics. What a treat! Breakfast was fantastic! They actually served hot breakfast, The kids are still talking about the pancake maker, After a long day at Drake University. It was a pleasure to come back to a clean room and friendly staff. The indoor pool was refreshingly cold and the hot tub was clean as well as HOT. If we ever come back to Des Moines IA we will stay here. August 4, 2014
Rated 3.0 out of 5.0 by Comfortable stay a little pricey Okay stay, decent breakfast., comfortable room, lacks fridge or microwave in unit. Would recommend. August 2, 2014
Rated 5.0 out of 5.0 by great beds lots of pillows and bed very comfy. slept great and so did my wife. hardly any noise outside the rooms which was very nice August 1, 2014
Rated 4.0 out of 5.0 by Clean, Comfy and friendly We enjoyed our stay. The room was clean, large and comfortable. My daughter stayed on the hide-a-bed and had no complaints. The beds were comfortable and nice. My only problem with the room was that our refrigerator did not work, which was unfortunate since we brought back leftovers from the BBQ place down the street. (in fairness, we did not mention it to the desk so they may have been unaware.) We also tried to use the pool, but the air quality was so poor our eyes watered and we left quickly after entering the area. The next time we tried the pool, the windows had been opened (so someone knew of the problem) but it did not help much. Overall the stay was a comfortable one. The breakfast was very good and we left stuffed and ready for our day. We enjoyed our visit and would recommend it to our family and friends. July 28, 2014
Rated 5.0 out of 5.0 by Great service Had a great time. Enjoyed our stay. It is hard to add adjectives for a positive stay. July 26, 2014
Rated 2.0 out of 5.0 by never stay here again The staff was very rude, threatened to kick the baseball team out of the hotel on the first night there, when more then one boy would walk from one room to another. The beds were "lumpy" and small. The carpet in our room felt damp at all times. The staff was not nice, never smiled and never offered any assistance. July 23, 2014
Rated 4.0 out of 5.0 by Average facility Rooms and common areas are starting to get tired but clean. July 19, 2014
Rated 5.0 out of 5.0 by Great Hotel and exceptional staff! We stay at this hotel with our company year after year and keep coming back because of the exceptional service we get from the staff, location and cleanliness of the hotel. Lori and Heather are absolutely amazing to work with along with all the rest of the staff. They take great care in their jobs and made sure my group had everything we needed for an enjoyable stay. Thank you to the hotel, keep up the good work! We will be back. July 15, 2014
Rated 5.0 out of 5.0 by Surprised We were not sure where this hotel was located and was surprised by a great location, fantastic staff, and comfortable room. We had a full weekend of activities and the hotel was convenient and restful when we needed it. I loved the amount of light that flowed thru the window during the daytime and the large mirror was very helpful. We had a suite, which I really don't consider a suite, as the bedroom was not separated from the living area and kitchen, but still was nicer than a regular room so that we could have cold drinks and a place to sit instead of being on the bed all the time. Overall we were thrilled with this hotel. We continued to 2 additional hotels during our Iowa visit and this was by far the best of the three!! July 14, 2014
Rated 3.0 out of 5.0 by PRICE I thought the price was way to much especially for someone that has a Reward Card for Holiday Inn Express. No benefit to being a regular user. I will look around more your pricing is getting out of line for your product. July 13, 2014
Rated 3.0 out of 5.0 by Average room , average property at premium price Room was 150 plus per night with nothing noteworthy of that price. Second floor away from elevators and ice machines as far away as possible still vibrate the walls and howel through the night. These Holiday Inn express properties that are basically a low budget box from a competitor with the Holiday Inn Express logo placed on them just continue to disappoint. I won't stay at another in this format. Branding is great but these propertied don't deliver. Mike July 12, 2014
Rated 5.0 out of 5.0 by Great Stay What a GREAT hotel and staff. It cant be much more simple than that The manager to the house keeping was super nice. I have stayed here several times and always had a great time. thank you to them for such a great stay July 8, 2014
Rated 5.0 out of 5.0 by Great Service We had really great service and customer service. I would recommend this hotel to stay at in the future. July 8, 2014
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