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Rated 4.4 out of 5 by 124 reviewers.
Rated 5.0 out of 5.0 by Comfortable, clean and spacious Our room was spacious, clean and comfortable. The towels and linens were excellent and the bathroom was very clean and updated. Everything necessary for a comfortable stay was provided. Excellent morning breakfast with lots of choices. The staff was courteous and helpful, making check in and check out very easy. We enjoyed our stay and will stay again at the same hotel if we are in the area. June 30, 2014
Rated 1.0 out of 5.0 by Inattentive We were frustrated with the lack of presence of the front desk staff. They were never at the desk, had to wait for them to come around the corner even at very normal daytime and evening hours, typical 5-6pm check in times, etc. The breakfast area was crowded, nowhere to sit, no highchairs, no booster seats, people were sitting on the floor to eat! The front desk was unwilling to resolve an issue we had with the incorrect reservation (we were one bed short in our room than what we reserved) and the front desk simply stated, "There's nothing we can do. We are full tonight." June 26, 2014
Rated 5.0 out of 5.0 by Clean comfortable place to stay good clean quiet place to stay for a weekend. Staff was courteous and helpful. June 20, 2014
Rated 5.0 out of 5.0 by Great service, very clean, convenient location staff very accommodating, hard working and friendly. very clean and close to lots of fun activities in DesMoine/Altoona. good breakfast amounts and variety. higher priced but worth it compared to quality. June 18, 2014
Rated 2.0 out of 5.0 by Bad value This hotel is not as good as other HIExpress that I have been in. It is no better than the average hotel but more expensive. I stayed here because of the location. June 14, 2014
Rated 4.0 out of 5.0 by Great staff, clean hotel Staff was friendly helpful and the facilities were clean; good place to stay June 13, 2014
Rated 5.0 out of 5.0 by Love this hotel I always forget how comfy the beds are until I fall into it after a long day. Quiet hotel. Clean. June 12, 2014
Rated 4.0 out of 5.0 by comfortable stay Nice hotel in good location. A little disappointed that my room did not have a fridge and microwave. June 10, 2014
Rated 3.0 out of 5.0 by Dirty room and ran out of food. Beds and pillows were comfy. Pool room burned your eyes from the chlorine. Ran out of some hot breakfast items early and biscuits but no gravy. Found a bunch of pretzel chips near the bed on the floor and none of us had any pretzel chips. Made me wander what else was clean and how long those chips had been there. Staff was not friendly at all. For the price expected more. June 6, 2014
Rated 5.0 out of 5.0 by friendly staff the staff we came in contact with were very friendly June 5, 2014
Rated 5.0 out of 5.0 by Great service and Super night sleep! Awesome Experience! The air conditioner may be a little louder than i like. Very well budgeted. Clean pool and excellent lobby area!! kids had fun!! June 4, 2014
Rated 3.0 out of 5.0 by Average overnight stay Our room had the strangest layout we have ever seen . May 20, 2014
Rated 4.0 out of 5.0 by Room at the Inn This property is just what you come to expect of HIE. Conveniently located right off I 80; Clean and welcoming; with all the amenities needed for a tired traveler. May 17, 2014
Rated 5.0 out of 5.0 by sleep and eat Close to casino, great bed, awesome shower, and the breakfast, fresh and tasty. Got me off to a wonderful start for the day. Thank you. May 10, 2014
Rated 5.0 out of 5.0 by Very nice property This is a very nice hotel. The staff is extremely friendly and accommodating. The rooms are always clean and neat. I just wish there was a fridge in each room. April 28, 2014
Rated 4.0 out of 5.0 by An over all good experience Everything was fine except the pool. Way too much chlorine, pool water was chilly and the hot tub water was barely warm. March 29, 2014
Rated 5.0 out of 5.0 by Friendly staff, clean, spacious room and quiet location. I choose this motel every time I travel to Des Moines. Easy access to anyplace within Des Moines. It has an "out in the country" atmosphere. Very quiet and peaceful. Casino and Adventureland a hop skip and a jump away. Downtown Des Moines is 10 min. away. I recommend this motel next time you are visiting Des Moines! March 28, 2014
Rated 5.0 out of 5.0 by Nice place Easy to get to friendly staff great rooms very comfy and a very nice continental breakfast !!!! March 23, 2014
Rated 5.0 out of 5.0 by nice, close to the freeway another good HIEX, close to the freeway, rooms are clean. Staff is friendly. No recognition for PC (other than verbal) unless one is at highest levels. This seems to be true throughout the system now which doesn't promote loyalty. February 23, 2014
Rated 5.0 out of 5.0 by Cleanest hotel we have ever stayed in!!! We stayed ther for 8 days because our new house was not completed. I can't enough good about this property and the staff! February 14, 2014
Rated 2.0 out of 5.0 by Very disappointed I was so disappointed with this stay. To begin with, our room did not have a refrigerator or microwave. I could have easily dealt with this. The desk clerk allowed me into the kitchen to use their microwave. We stayed 3 nights. Our room was not touched by the the housekeeping staff after the first night - no vacuum, no towels, no anything. We had been out of the room all but about an hour during the day. When I notified the desk of the oversight they apologized and handed me towels and offered to allow me to change rooms. After the next night housekeeping came but they didn't replace the cups we had used, cleaned the ice bucket or replaced the liner and there was a torn hand towel lying on the floor of the bathroom. Breakfast wasn't up to IHG's usual standards either. The bagels, and muffins were dry. The first two mornings there was no gravy for the bisquits. The second morning no meat - sausage, bacon, anything. The heater fan would run for about 2 minutes, shut off for 5 then pop on again. I am sure I stayed at this hotel once before, not long after it was built and at that time it was fine. Again, this visit left me very disappointed. The cost of this stay was more than most of the much better IHG rooms I have booked over the past 5 years. Without the amenities that were missing, and the services we didn't receive I think this room is worth a fraction of what I paid. January 23, 2014
Rated 1.0 out of 5.0 by Jon S. The spa was in a dark corner and very small. All other holiday inns I have been at we're a lot fancier. The first room I checked into smelled like sewage. There was no shampoo or conditioner in my room just 3 lotions. A room cleaner pounded on my door and enter the room waking me up at 9am. The heater was very loud and kept me awake. I would not go back to that holiday inn. Not to say i haven't had a lot of other great stays at other holiday inns January 8, 2014
Rated 5.0 out of 5.0 by Good location This hotel is very nice and in a good location when in the Des Moines area. I have stayed here several times and the staff is friendly and the hotel is clean and comfortable. December 22, 2013
Rated 5.0 out of 5.0 by Staff and bed The staff was very helpful, the bed was excellent . The snow removal from the parking lot and sidewalks needs improvement, deep snow and sidewalks were slippery. I observed an elderly couple, wife in a wheel chair trying to navigate the deep snow in parking lot, slippery ramp and sidewalk. Without my assistance they may not have made it to the hotel lobby. The IHG discount was less then given at other locations. Overall the stay was very pleasant. December 12, 2013
Rated 4.0 out of 5.0 by WIFI......what WIFI? The internet service at this location is one of the Worst I've experienced in a long time. As you can see I stay in Lots of hotels from coast to coast and this one had some of the worst WIFI service of any. Kept dropping you off and had to keep logging over and over and several sites could not be opened. I hate to get some maintenance on my vehicle and this became Very frustrating to say the least. I mentioned this to the front desk and they were in agreement.....what's up with that? I have recommended this location but now i'll make sure to mentioned not to stay there if you need to get work done on the internet because that's not going to happen. November 18, 2013
Rated 5.0 out of 5.0 by A Travelers Oasis This Holiday Inn Express peoved to be a travelers' oasis ona sea of interstate highway. The hotel was very clean witha friendly and helpful staff. I certainly will be staying here again in the future. October 23, 2013
Rated 4.0 out of 5.0 by Recent stay in Altoona, IA I have stayed in this motel several times in the past and generally it has been a good experience. However, this time I found that the front desk was unmanned several times. Also, the internet service was terrible and the "800" number I was given to call was no help. I am expected to work at my job at night, after working all day so the internet service is important. Unfortunately, I had a better connection using my "hotspot" on the cell phone as compared to the motel internet service. October 21, 2013
Rated 5.0 out of 5.0 by Great place to stay! Smelled wonderful, great mattress, and awesome breakfast. October 16, 2013
Rated 5.0 out of 5.0 by Fall Vacation We had a very nice room, very clean, breakfast was hot, staff was helpful October 7, 2013
Rated 4.0 out of 5.0 by Freindly staff, very clean, cost above average As always a big fan on HIX. This location was a bit more likely due to the casino proximity. Freindly staff and very clean hotel. October 4, 2013
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