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Rated 3.9 out of 5 by 64 reviewers.
Rated 1.0 out of 5.0 by Not Up to Typical HI Express Standards Traveling with husband and three children ages 10, 15 and 17 for combined business/pleasure. Booked queen suite with two queen beds and sleeper sofa. Sleeper sofa was broken when we pulled it out at midnight. The wires connecting to the springs and frame at the foot of the bed had been snapped. If our 15-year old son laid on the bed, the bottom half of his body sagged to the floor. As a result, our son had to sleep on thin mattress on the floor. When we told the front-desk staff at checkout, there was some sort of manager on duty who said that she would ensure the problem was fixed before the next guest arrived. That's great, but what about the fact that I booked and paid extra to have a suite yet the hotel failed to deliver? I would expect some sort of compensation. The wall was damaged and unprepared in the bathroom. Also the lighting in the room was extremely poor. October 20, 2014
Rated 3.0 out of 5.0 by An ok choice The staff was very friendly for the most part. I did have to beg for my platinum upgrade but I did get it. I just wish it was more automatic without having to beg. Without the confirmed upgrade, I would stay at the competing property for the same rate. The pool heater is broken. The location is not great next to the slaughter house/meat packing facility. The biggest issue for me is cleanliness. The bathroom floor looks like what you would expect from a gas station public bathroom. Shower curtain had large brown mold spores on it. I would be very grateful if they would put more effort into training and retaining qualified housekeeping staff. I may stay there again due to limited choices in Altus--it may be worth the hour drive to Lawton in the future. A local shuttle service would be a nice addition since there is nothing within walking distance except for a gas station Burger King. October 16, 2014
Rated 5.0 out of 5.0 by staff was wonderful From the moment I walked in I felt welcomed. Each employee, especially Dawn (I think that was her name), was extremely friendly and welcoming. The breakfast had plenty of choices and a clean and comfortable dining room. Its the small things that make a difference to me and with this hotel the I can honestly say that I will definitely be staying at this hotel next time I'm around the area for one night or several nights. October 12, 2014
Rated 4.0 out of 5.0 by NIce Hotel Hotel is nicely appointed and is the best hotel in Altus. October 9, 2014
Rated 5.0 out of 5.0 by Excellent Staff The rooms are neat and tided daily or every other day depending on "my" preference. We stayed at this hotel for an extended stay and it is overall very comfortable and the staff is very accommodating to our needs. October 9, 2014
Rated 4.0 out of 5.0 by Great place to stay if you have to go to Altus Great place to stay. It's clean, staff is friendly and attentive, and it's easy to get in and out of. It's also very close to Altus AFB, if that's what's bringing you to Altus. October 8, 2014
Rated 5.0 out of 5.0 by Great service I've stayed there often and enjoy staying there, it is my preferred choice. October 1, 2014
Rated 5.0 out of 5.0 by Great customer service Had an issue with the AC. Front desk took great care of us and had us up and running in about an hour after contacting them with the problem. October 1, 2014
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