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Rated 3.8 out of 5 by 9 reviewers.
Rated 1.0 out of 5.0 by Apathetic Staff Upon solving the maze to access the property, there was no parking in front due to visitor's vehicle parked in front. The desk was unmanned, as clerk was watching basketball in the breakfast area with "friend". Assigned me a room that was either uncleaned or occupied (I didn't walk in to ascertain which). I came back downstairs and she had a difficult time assigning another room. I offered to stay at another Holiday Inn property, but she said she would find a room. Room had a sagging bed, irregular thermostat and a broken coffeemaker. Breakfast the following morning was a challenge, as there were several maids occupying tables having breakfast themselves! I have no desire to sleep in a vehicle while traveling, but that would be my preference over ever staying at this property again. I have been a Priority Club member since its inception and have been a loyal customer over the years, but service such as this and these poor facilities will have me staying elsewhere. June 10, 2013
Rated 4.0 out of 5.0 by Nice Hotel We enjoyed our stay at your Hotel. However I do not understand pets in your hotel. Some people are very alergic to Pet Dander, I however, am one of them. You allow people to become sick from Alergies, but have a no smoking establishment. June 7, 2013
Rated 5.0 out of 5.0 by Awesome as always. I frequently stay here for business. Great staff that always welcomes you with a smile, nice quiet location...and the beds are really comfortable. April 23, 2013
Rated 5.0 out of 5.0 by Great Hotel, Great People They were great at this hotel! We stayed here for a long time while waiting for our new place after our home burned down. we had excellent service and wonderful breakfasts. They even let our 2 small dogs stay with us. Would definitley recommend this hotel in the future and all of the Holiday Inns are great so far. April 3, 2013
Rated 5.0 out of 5.0 by 2 Thumbs Up!! Nice, quite, comfortable and good food!!! Absolutely no complaints and will stay here again next year! January 17, 2013
Rated 1.0 out of 5.0 by Barking dog, no sleep, no help! Down the hall was a loud barking dog. I called night clerk at midnight asking for help, shut up the dog, move the dog, or move me. When I called clerk again at 4:00 a.m., clerk told me he'd gone up to room, but no one would answer the door. He said he was sorry, had received numerous noise complaints on the dog, but couldn't help me or return my lodging fee. Doesn't a hotel like this have a plan of action to deal with unruly or noisy guests or pets that impact the rest of other guests? What made it worse is the general manager never returned my numerous calls to him. He did answer the hotel line once, but said he'd have to get back to me in five minutes--never called me back! So no help, no sleep, and a manager who won't return my calls. It all adds up to a hotel I'll never stay at again, and based on my experience, I can't recommend any one else to stay here either! January 10, 2013
Rated 4.0 out of 5.0 by Large room Good sized room and bath, comfortable bed, easy check in/out. There are food places to reach on foot but nothing of much merit to eat anywhere locally. Clean, quiet enough (room faced front of hotel), large counter in bathroom. AC/heating motor would not turn off. Good lightproof curtains. November 30, 2012
Rated 5.0 out of 5.0 by wonderful service and the best bed in texas I would recommend this H.I.E. to all with out one hesitation. I travel and stay here at least four times a year, or more, and i usually travel with a few teenagers. WE ALL LOVE IT HERE. The staff is very friendly, and helpful.. and the accomodations are the best.... i have never slept in a better bed in any hotel. Pure comfort. The rooms are clean and fresh. The breakfast buffet has quite a variety to choose from. The pool has always been very clean and my teenagers love it. RWHOUSTON November 30, 2012
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