Rated 4.5 out of 5 by 93
Rated 5.0 out of 5.0 by Chanicha Attentive staffs and comfortable bed
I wasn't sure how it would be staying in Alvarado Holiday Inn since I live down the street but since it's graduation weekend I booked in advance. I arrived late and called to confirm my reservation. Mike at the front desk was very polite and helpful. When I arrived the check in process was very fast and efficient. I had booked two rooms and they were kind enough to put the two rooms side by side regardless of me coming in late. Thank you. The rooms were clean and spacious (2 queen suites) with extra sofa beds. There were microwaves and fridge in each room which was the reason I booked a suite. I didn't personally ate for the breakfast but my family members were very please about it.
There was a little discrepancy about the quoted price on the app IHG to the actual price I paid for. The hotel was kind enough to call and tried to find the discrepancy and I thought that's the kind of customer service that has been lost to many hotel groups.. Though after The hotel informed me that "if I put more than 2 people per room it would cost extra" I realized what I did. It was the app, the first time I used the app for IHG. I put 4 people and 2 rooms, as in 2 people per room but I think I should have put 2 people and 2 room meaning 2 people per room. It was confusing. Though that is not the hotel's fault I just wished I was made aware about whether the number of guests was per room or total number of guests.
Over all my family members had pleasant time at the hotel. It was a good experience and I will recommend this hotel to everyone for next time families are coming into town and if they're IHG members to mind the guest numbers mishap.
May 14, 2015
Rated 5.0 out of 5.0 by SidL Very Comfortable Hotel
We enjoyed our stay because the room was comfortable and quiet.
There were no issues.
May 5, 2015
Rated 5.0 out of 5.0 by zackbg3 A great place to stay!
I've stayed in many of the other hotels in the area and this by far was the best nights sleep I have had in any of them. The staff was courteous and attentive and was all around an enjoyable experience.
April 29, 2015
Rated 4.0 out of 5.0 by jharris309 Bathroom Tile issues
First, my room was great. The staff were nice. The wireless was down because they facility lost power as a result of a storm so no real problem. The tile in the bathroom was missing grout and had loose tiles though.
April 29, 2015
Rated 4.0 out of 5.0 by Jan L M My stay
We arrived late, about 11:30 pm. After waiting a minute at the desk we were checked in by a courteous desk manager. We were given a key, schedule for breakfast, and directed to the elevators. The room was clean, room temperature easy to adjust, and the restroom clean. The bed was very comfortable and the pillows acceptable.
Had a good night's sleep, and enjoyed the breakfast. The coffee was good and strong. Especially enjoyed the biscuts and gravy.
April 29, 2015
Rated 5.0 out of 5.0 by drshelley Large clean room quiet
Staff was great. Room was excellent for the cost. Bed was comfortable. Wireless was fast and easy to use.
April 28, 2015
Rated 5.0 out of 5.0 by Denny73 Great room and atmosphere
The staff were so helpful. The managers that I dealt with were so professional and I enjoyed everything about my 10 day stay !
April 27, 2015
Rated 5.0 out of 5.0 by marladc outstanding
the rooms were great. there was a large about of people there and lots of children but you couldn't tell rooms were very clean and beds and pillows were wonderful. the breakfast was great lots to choose from. the pool was a little chilly for me but my husband enjoyed it. I enjoyed the hot tub. will stay here again in future
April 22, 2015