Rated 4.3 out of 5 by 150
Rated 5.0 out of 5.0 by Dmbern Reliable, high quality service and standards
I had an excellent experience at your Holiday Inn Express East. I have come to rely on your high quality and standards and was not disappointed. Your staff was friendly and helpful, my room was clean and comfortable. I look forward to my next stay with you.
September 6, 2014
Rated 4.0 out of 5.0 by jbtwo Don't accidently leave anything
We have enjoyed this hotel a number of times but if you leave anything, you will never see it again if your experience is anything like mine. Lightweight white robe forgotten in room and either taken from there or from laundry room and confiscated by someone, rather than put in lost and found. Things left behind accidently ought to be turned in and kept for at least a month before someone else takes possessioin. Makes me sad in a number of ways.
September 2, 2014
Rated 5.0 out of 5.0 by Chiefat20 Overall Experience
I'll be staying again next time I'm in Amarillo. Luis
August 25, 2014
Rated 2.0 out of 5.0 by tsr10 Poorly run
I can not recommend this inefficiently managed hotel. Not only were the sofa bed and ice machine broken, the hotel was somehow out of the blankets and pillows necessary to properly outfit a roll-away. Breakfast was adequate but no bacon or sausage, and the coffee was unforgivably weak.
August 22, 2014
Rated 4.0 out of 5.0 by geobarb2us Good place to stay in Amarillo
We enjoyed our stay in Amarillo. It was a good safe destination for us. Wish they had their own night lights in the bathroom. We took ours with us....as we always do, and then left it there like old people who forget things.
August 21, 2014
Rated 5.0 out of 5.0 by Hawg Wire Clean, quiet and a good breakfast
Exactly what I expected of HIX and why I choose tostay at them.
August 21, 2014
Rated 5.0 out of 5.0 by Fancy28 Professional staff and meets expectations
staff helped with directions for a restaurant, hotel is conveniently located, room very clean and comfortable
August 20, 2014
Rated 5.0 out of 5.0 by rooster98731 great hotel, very comfy beds, breakfast excellent
This hotel was refreshing and clean. Felt very secure in parking lot area and inside. Would stay again if visiting Amarillo.
August 17, 2014
Rated 3.0 out of 5.0 by Santmuku Santmuku
We stayed with a pet in the first floor... The window curtains would not fully close and therefore the room was flooded with light from the parking lot.. I am a light sleeper so had a hard time sleeping.
August 16, 2014
Rated 3.0 out of 5.0 by Batfish Front Desk
The manager on duty was indifferent to my staying at the hotel. She din't great me as a member after I gave her my card, and seemed to be thinking of something else.
It was only after I got my bill that I noticed that my membership number was not included and I was not asked if I wanted points or a welcome package. I rectified this at check out.
Also the lady responsible for the food was unresponsive for outages
of food and hot water we needed for our trip that day.
August 15, 2014
Rated 5.0 out of 5.0 by Travs clean room, comfortable bed, good air
Excellent air conditioning. Very comfortable bed so I had a good rest after a long day of driving.
August 15, 2014
Rated 5.0 out of 5.0 by Icecreamstan Excellent Hotel
Stayed one night. Came in late. Great front desk. Bathroom spotless--plenty of towels. Everyone friendly. Did not eat breakfast but my wife and kids were pleased. Newer hotel. Surprisingly quiet for being off the freeway. Would stay again. Only negative was I called to book for a room right away and was charged a more expensive rate.
August 14, 2014
Rated 5.0 out of 5.0 by wolfswhisper Comfortable and impeccable service too!
I would stay again in a New York second! So clean, comfortable and relaxing! Staff was GREAT! Just a little pricey and a bit noisy out in the hallways, but I'd drive there just to stay again.
August 11, 2014
Rated 2.0 out of 5.0 by Knuckles1 Overall quality
I have stayed at this particular hotel several times over the last few years, the quality of service seems to have slipped a notch. A couple fo pieces of exercise equipment broken, I asked satff when would they be repaired...Answer "I dont know" very nonchalant at that. see next review on a different stay...
August 8, 2014
Rated 3.0 out of 5.0 by cornwall3 flies
The room was ok but we did not expect to be swatting flies all night. Had to get a swatter from front desk
August 7, 2014
Rated 4.0 out of 5.0 by WJones9999 Good Facility with Two Major Problems
First this is a well maintained facility with a good staff that is friendly and welcoming.
There are two major problems, first of which is pricing. While making the reservation my wife commented on the high room rate and was told that it was the usual rate. I have stayed in comparable or better hotels in NYC, San Francisco and San Diego plus other Holiday Inn Express locations which were at least $20.00 less expensive.
Second there is not adequate parking. We arrived at 11:00 to find only one space available. There were about seven vehicles pulling trailers that were forced to occupy five to six spaces or park on the interstate access road. Provisions for these vehicles needs to be provided.
August 4, 2014
Rated 5.0 out of 5.0 by GigieB Extremely Clean
Clean, Clean, Clean! Large rooms and easy access on and off I-40.
August 4, 2014
Rated 3.0 out of 5.0 by WildcatOK Cleanliness and Pool were an issue
The bathroom and room cleanliness were not up to normal Holiday Inn Express standards. The pool was ice cold and a nice water feature in the pool was not working. The exercise room was closed due to maintenance. Overall we were disappointed with this property.
July 31, 2014
Rated 5.0 out of 5.0 by Kelly F Very Nice
Had a very nice visit. Room was very clean and quiet.
July 30, 2014
Rated 4.0 out of 5.0 by EricSL1 Softball team troubles
We stayed at this property in lieu of another city, due to issues encountered with a previous stay. Front desk agent was very nice and efficient and room was clean and tidy. After dinner, we realized that our floor was also occupied with a softball team in town for a tournament. The kids were running up and down the halls for quite a few hours. It took a call to the front desk and time for them to cease. This made it very difficult to relax and get to sleep. Property may want to rethink or better instruct teams going forward. Definitely could hurt return business.
July 25, 2014
Rated 1.0 out of 5.0 by njl14 not up to the Holiday Inn Express Standards
The room was way over priced. If this was my first visit to a holiday inn express it would be my last, but I have stayed at many Holiday Inn Express hotels and have never been disappointed until this one.
July 20, 2014
Rated 5.0 out of 5.0 by Royce54 Beds too soft
Since Holiday Inns have started using pillow top beds, they are too soft and not as firm as they used to be. I have back problems and have been informed that pillow top is all they have. It would be nice is they had a firmer bed for those that have back problems. I have been staying in Holiday Inns for 30 years, and for the most part, the beds have been very comfortable. Hoped that they could do something for a more firmer bed. Thank You
July 19, 2014
Rated 5.0 out of 5.0 by Vince139 Great Hotel
The staff was very efficient, accommodating and friendly. The room was perfect with plenty of electrical outlets. The bed was extremely comfortable. We had no issues of any kind and really enjoyed our stay.
July 18, 2014
Rated 4.0 out of 5.0 by PJM59 Great Stay
I was in Wheeler on business and stayed there during week (not a good Holiday Inn Express) but stayed in Amarillo to be closer to the airport. I spent Thursday night both weeks. The hotel is fairly new and I found it to be nice. It was clean, fresh. Size of the rooms were great. I hope they continue to stay up on things. Too many hotels let thing go.My only suggestion would be to move the trash container away from the front door. It draws way too many flies and they were really bad in the lobby which the breaksfast room is right there.
July 18, 2014
Rated 5.0 out of 5.0 by Doris71 Great Stay.
The room was great and very inviting.
Had a wonderful rest after a long trip.
July 15, 2014
Rated 5.0 out of 5.0 by S.V. Great service, comfortable bed
Good place to stay. Clean rooms, good breakfast, staff great.
July 15, 2014
Rated 5.0 out of 5.0 by big one great
room was great and clean staff was nice hotel was clean.whould stay again and woulr recomend to friends close to work
July 14, 2014
Rated 5.0 out of 5.0 by Larry Joe Just a great experience
Perhaps the finest of all the hotels we have ever stayed at over the past 50 years.
July 12, 2014
Rated 5.0 out of 5.0 by Bengal 21 Great room and easy sleeping
Highly recommend the hotel to everyone that is traveling thru and need a place to layover for the night or longer
July 11, 2014
Rated 5.0 out of 5.0 by DBubba Great Service
Comfortable, Clean, Good Freeway access, Great Breakfast
July 11, 2014