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Rated 4.3 out of 5 by 163 reviewers.
Rated 5.0 out of 5.0 by Pleasant Stay I have generally chosen Holiday Inn Express. This property is another example of why I stay at Holiday Inn Express properties. The location was ideal for my purpose and the property looked good upon arrival. The check-in was easy and the room was clean and comfortable. My stay was too short for me to utilize the Internet, or partake in breakfast. However, the coffee was excellent, as usual. I will not hesitate to stay at this location in the future. October 8, 2014
Rated 5.0 out of 5.0 by comfortable bed great bed. clean room and bathroom. Check in and out was quick and easy. I would stay here again. October 8, 2014
Rated 5.0 out of 5.0 by My Stay at Holiday Inn Expresss The rooms, workout area, pool and breakfast area were kept clean. Extra water water bottles were placed in the work out room for your convience. It was a nice stay for my business trip. October 6, 2014
Rated 5.0 out of 5.0 by A very good place to stay All in all, this hotel was very good just like the other Holiday Inn Express' we have stayed in our travels and will continue to use Holiday Inn in our future travels. October 3, 2014
Rated 4.0 out of 5.0 by very nice clean good breakfast good hotel easy to check in nice pillows October 2, 2014
Rated 4.0 out of 5.0 by clean, quiet and pet friendly Have stayed here now three times. For a pet friendly hotel this is one of the nicest. I recommend highly. September 25, 2014
Rated 5.0 out of 5.0 by Staff The staff, from the person we checked in with to the person we met on our way in and out several times during our stay to the person we checked out with, were all gracious, and eager to please us in whatever our needs were. September 24, 2014
Rated 2.0 out of 5.0 by dirty room found old receipt in bed and hair on sheets, room had not been vacuumed, shower curtain was torn loose, water spraying on sheetrock had caused damage, room had the slight smell of smoke most of the night, very disappointed in HIE this stay, they are usually very clean and comfortable. September 16, 2014
Rated 5.0 out of 5.0 by Great choice for travelers The location was convenient for on and off freeway access. The staff was courteous. The rooms were clean and quiet. The breakfast was delicious. Overall a good value. Would definitely stay at this location again. September 16, 2014
Rated 4.0 out of 5.0 by comfortable bed I like that you provide pillow options for sleeping. Firm was good for me and soft was good for my husband. September 15, 2014
Rated 1.0 out of 5.0 by Pass on this hotel. Unfriendly front desk staff when we checked in and it went downhill from there. Toilet wouldn't flush in room, so we got moved to another. Bathtub barely drained in second room when we took a shower. We couldn't get on the internet, and the beds were not comfortable. Premade omelets were cold and leathery. We have stayed at less expensive hotels that have had great breakfasts and much more comfortable beds.. September 11, 2014
Rated 5.0 out of 5.0 by EXCELLENT SERVICE!! Steven S at the front desk was AWESOME. We arrived on a motorcycle after being rained on for hours and Steven allowed us to park our bike under the covered parking out of the rain He also gave us an EXCELLENT room. This hotel is one of our favorites when we travel!!! The location is excellent - the free limo service to the Big Texan is greatly appreciated. Also a Texas Welcome Center is very close. Amarillo has one way frontage roads and this is the BEST hotel for easy off/on the interstate. September 11, 2014
Rated 4.0 out of 5.0 Comfortable place to stay I would recommend this hotel to others traveling. Comfortable, quiet. If you are pulling a trailer they have plenty of parking. September 10, 2014
Rated 5.0 out of 5.0 by Reliable, high quality service and standards I had an excellent experience at your Holiday Inn Express East. I have come to rely on your high quality and standards and was not disappointed. Your staff was friendly and helpful, my room was clean and comfortable. I look forward to my next stay with you. September 6, 2014
Rated 4.0 out of 5.0 by Don't accidently leave anything We have enjoyed this hotel a number of times but if you leave anything, you will never see it again if your experience is anything like mine. Lightweight white robe forgotten in room and either taken from there or from laundry room and confiscated by someone, rather than put in lost and found. Things left behind accidently ought to be turned in and kept for at least a month before someone else takes possessioin. Makes me sad in a number of ways. September 2, 2014
Rated 5.0 out of 5.0 by Overall Experience I'll be staying again next time I'm in Amarillo. Luis August 25, 2014
Rated 2.0 out of 5.0 by Poorly run I can not recommend this inefficiently managed hotel. Not only were the sofa bed and ice machine broken, the hotel was somehow out of the blankets and pillows necessary to properly outfit a roll-away. Breakfast was adequate but no bacon or sausage, and the coffee was unforgivably weak. August 22, 2014
Rated 4.0 out of 5.0 by Good place to stay in Amarillo We enjoyed our stay in Amarillo. It was a good safe destination for us. Wish they had their own night lights in the bathroom. We took ours with us....as we always do, and then left it there like old people who forget things. August 21, 2014
Rated 5.0 out of 5.0 by Clean, quiet and a good breakfast Exactly what I expected of HIX and why I choose tostay at them. August 21, 2014
Rated 5.0 out of 5.0 by Professional staff and meets expectations staff helped with directions for a restaurant, hotel is conveniently located, room very clean and comfortable August 20, 2014
Rated 5.0 out of 5.0 by great hotel, very comfy beds, breakfast excellent This hotel was refreshing and clean. Felt very secure in parking lot area and inside. Would stay again if visiting Amarillo. August 17, 2014
Rated 3.0 out of 5.0 by Santmuku We stayed with a pet in the first floor... The window curtains would not fully close and therefore the room was flooded with light from the parking lot.. I am a light sleeper so had a hard time sleeping. August 16, 2014
Rated 3.0 out of 5.0 by Front Desk The manager on duty was indifferent to my staying at the hotel. She din't great me as a member after I gave her my card, and seemed to be thinking of something else. It was only after I got my bill that I noticed that my membership number was not included and I was not asked if I wanted points or a welcome package. I rectified this at check out. Also the lady responsible for the food was unresponsive for outages of food and hot water we needed for our trip that day. August 15, 2014
Rated 5.0 out of 5.0 by clean room, comfortable bed, good air Excellent air conditioning. Very comfortable bed so I had a good rest after a long day of driving. August 15, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Stayed one night. Came in late. Great front desk. Bathroom spotless--plenty of towels. Everyone friendly. Did not eat breakfast but my wife and kids were pleased. Newer hotel. Surprisingly quiet for being off the freeway. Would stay again. Only negative was I called to book for a room right away and was charged a more expensive rate. August 14, 2014
Rated 5.0 out of 5.0 by Comfortable and impeccable service too! I would stay again in a New York second! So clean, comfortable and relaxing! Staff was GREAT! Just a little pricey and a bit noisy out in the hallways, but I'd drive there just to stay again. August 11, 2014
Rated 2.0 out of 5.0 by Overall quality I have stayed at this particular hotel several times over the last few years, the quality of service seems to have slipped a notch. A couple fo pieces of exercise equipment broken, I asked satff when would they be repaired...Answer "I dont know" very nonchalant at that. see next review on a different stay... August 8, 2014
Rated 3.0 out of 5.0 by flies The room was ok but we did not expect to be swatting flies all night. Had to get a swatter from front desk August 7, 2014
Rated 4.0 out of 5.0 by Good Facility with Two Major Problems First this is a well maintained facility with a good staff that is friendly and welcoming. There are two major problems, first of which is pricing. While making the reservation my wife commented on the high room rate and was told that it was the usual rate. I have stayed in comparable or better hotels in NYC, San Francisco and San Diego plus other Holiday Inn Express locations which were at least $20.00 less expensive. Second there is not adequate parking. We arrived at 11:00 to find only one space available. There were about seven vehicles pulling trailers that were forced to occupy five to six spaces or park on the interstate access road. Provisions for these vehicles needs to be provided. August 4, 2014
Rated 5.0 out of 5.0 by Extremely Clean Clean, Clean, Clean! Large rooms and easy access on and off I-40. August 4, 2014
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