Rated 4.2 out of 5 by 265
Rated 5.0 out of 5.0 by fgdunham great rfoom
Very friendly staff food good. I don't want to say any more
August 27, 2015
Rated 4.0 out of 5.0 by Under Boss nice looking Inn
This holiday Inn express could be described in few words locate in quiet area and have friendly staffs.
August 26, 2015
Rated 3.0 out of 5.0 by BGMatt Good hotel but overpriced
The hotel is very nice, clean, and well located. However I paid 2 times as much as I would normally pay at a Holiday Inn. Very disappointing. Several things in my room were broken the sofa bed, desk chair, and a drawer that would not close. Again for the price very disappointing.
August 25, 2015
Rated 5.0 out of 5.0 by fordlite65 last minute in amarillo
I had a job assignment in Amarillo and had to make quick reservations. I usually go with the IHG brand for several reasons. Quality, cleanliness and convenience. This place was great
August 24, 2015
Rated 4.0 out of 5.0 by movinonagain Overnight stay
Clean. Roomy. Decent breakfast. Lumpy bed. good shampoo/conditioner. Frig. MW. Good working AC. Attractive lobby. Short diet coke in vending machine. Easy checkout. Would stay again easily.
August 23, 2015
Rated 1.0 out of 5.0 by Sherryk92 Worst Experience Ever
Arrived at the hotel where they messed the reservation up, then billed it to the wrong credit card. The two staff that was working did not know how to cancel the reservation and fix the charges. When they called the manager she was not helpful at all.
It took 2 hours that evening after an all-day flight to try to correct it.
The following morning I had my checkout under my door (I was booked for 2 nights originally). I took it downstairs and the manager was there, when I spoke to her about all the issues her response was "It is not my problem." She did add another night onto my stay. She was not concerned that it took me 2 hours the night before and I spent another 45 minutes with her trying to get the pending charges straightened out.
Also to add to it the several hundred dollar hold that was on my bank account was still there.
This was a business trip. I stay at Holiday Inn all the time and I have never had this many issues. The staff was not trained and they both said they were new, that is why they contacted her although she did not help. The management in this hotel was definitely lacking. I would not recommend this hotel on the basis of customer service alone.
Unfortunately I wasn't the only person having problems, there was a group of guys working in that area staying there and was having issues as well and was not happy at all.
August 18, 2015
Rated 1.0 out of 5.0 by Char265 Disappointing
My room wasn't cleaned everyday. Iit took 40-60 seconds to load a page over WiFi, that's when the page didn't timeout. The TV channels were difficult to find: channels were not numbered 2, 3, 4, etc. The only thing gluten or dairy free for breakfast besides juice and coffee were green banana and red delicious apples.
August 16, 2015
Rated 5.0 out of 5.0 by Debs7 Pet Friendly
Staff was great! Clean room, comfortable and plenty of pillows
August 12, 2015