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Rated 4.8 out of 5 by 481 reviewers.
Rated 5.0 out of 5.0 by Great Place to stay in Amarillo The hotel staff is very professional and accommodating. I was upgraded to a suite on the 2nd floor but unfortunately it was just above the automated entrance doors for the lobby and each time the doors opened, it sounded like thunder. I made mention of this issue and was taken care of by the staff. I've stayed at this hotel several times and would recommend it. My latest experience is not an issue but I won't forget the room number and will avoid it in the future. GK November 23, 2014
Rated 5.0 out of 5.0 great service It was as I have come to expect from holiday inn express very nice November 22, 2014
Rated 5.0 out of 5.0 by Very friendly front desk. This was by far one of the best Holiday Inn's that I have stayed at. The front desk employees were quite friendly and helpful. The rooms seemed a little smaller than normal but the modern decor outweighed the size issue. The whole hotel experience was satisfying. November 22, 2014
Rated 1.0 out of 5.0 by Don't upset the help. they get angry real fast Beware. staff will get angry at you for wanting the basics. Check in was wonderful. check out was a nightmare come true. We had called for a stopper for the tub. This was the first hotel I've stayed in that had no way to plug the tub to take a bath. In the morning we called to the front desk that we needed a stopper for the bath. It never came. We decided to go down for breakfast since it was going to end. Not a smile from any of the staff. Back at the room and no stopper still. we had to go anyway. We told the front desk person what happened and she just looked at us like we were stupid. She said she had called it in and smiled at us stupidly. we asked for an adjustment on our bill. she said "I should not have gotten out of bed today! Why do I get these kinds of complaints. I wish I did not come to work today. Here! give me your email and I will let the manager know. I can not help you." she just was upset that we had a complaint. she would not say another word and gave our bill and turned away. RUDE! Why did I pay extra for a suite to get treated like this? don't stay here. November 20, 2014
Rated 5.0 out of 5.0 by Stunning Hotel More than I expected. Everything was perfect including value. Has a very high end brand feel. We shall return!!! Kudos to management and staff for making this such a pleasant experience!! November 20, 2014
Rated 5.0 out of 5.0 by Up to date and clean! It has to be the nicest Holiday Inn Express I've ever stayed in. The TV in the bathroom is a nice touch. Big rooms and comfortable beds. Very friendly staff. I will definitely stay here every time I visit Amarillo. November 18, 2014
Rated 5.0 out of 5.0 by Exceptionally nice This is one of the nicer HIEs we've stayed at. Everyone is very nice, there's an evening reception with snacks, beer and wine. Room and bath lighting is not great, but overall a very nice place. November 14, 2014
Rated 5.0 out of 5.0 by Surprizing Visit great visit with a friendly staff and super nice hotel and room ! November 13, 2014
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