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Rated 4.8 out of 5 by 440 reviewers.
Rated 5.0 out of 5.0 by An Excellent Experience First, I am platinum with Holiday Inn, so I am familiar with a large number of their hotels. This was the single nicest Holiday Inn that I have ever stayed in. The rooms were modern, well laid out and exceptionally clean. Second, The staff was exceptional. I was part of a group of 6. We had been on a 5 day hunting trip and had just driven 13 Hours. We were dirty, tired, and not at all what would normally be at this hotel. The staff still treated us like we were long lost friends. Overall an EXCELLENT experience. September 15, 2014
Rated 5.0 out of 5.0 by great but overpriced Another Holiday Inn Express 3 minutes from this branch was 50.00 a night cheaper...I had already reserved this one when I realized other hotel was a better price. the manager knocked down the price, but also went on and on about hos dissatisfied we would have been jut 3 min up the road. I have stayed at Holiday Inn Express from Alaska to Tennessee and never has their been a fluctuation in comfort or room. so I did not appreciate being argued with about why 50.00 a night more up the street was a bargain for me! September 15, 2014
Rated 5.0 out of 5.0 by Great rooms Comfortable beds quiet rooms and friendly staff. The atmosphere was very refreshing and the appearance of the hotel made you want to stay here. September 12, 2014
Rated 5.0 out of 5.0 by Stay Room was quiet and comfortable. I have stayed here before. Stayed here for an early airline flight. September 11, 2014
Rated 4.0 out of 5.0 Everything was good except for the air conditioning The Holiday Inn Express Hotels have new air conditioning methods. We couldn't adjust the temperature and the fans. The fans blew directly on the beds. If we tried to make the room a little cooler it was too cold. If we raised the temperature a bit it became too warm. Other than that the hotel is very nice. September 10, 2014
Rated 4.0 out of 5.0 by Airline Points I was disappointed trhat I could not get SW Airlines points. They let me do it in Durango, but not in Amarillo. This is a great hotel! very clean! September 10, 2014
Rated 3.0 out of 5.0 by Disappointed this time…. We have now stayed at the hotel 3 times -the first 2 times were excellent. This time, when we made the reservation, we asked for our favorite room. When we got to the hotel, we were in a different room…and the request on the check in form was for room 335, away from ice machines and elevator. The room that was assigned was right beside the elevator!!!! When we questioned the clerk at check in, she said we have a new person doing room assignments and she must not have read the request…duh????? When we got to the room, the tissue box was empty, there was a long black hair on the air conditioner cover, the refrigerator was full of water that had defrosted, a light above the closet was burned out, the alarm clock went off at 5:00 am that we did not set and even being IHG Ambassador, we received no paper at our door. We are coming back through Amarillo in 2 weeks and would love to know if we can count on the hotel for a pleasant stay after a long drive. September 8, 2014
Rated 5.0 out of 5.0 by First time to this hotel One of the best I've stayed in. As a platinum member I stay in many hotels across the country. Great to see the managers reception after a hard days work. A lot of the hotels have done away with it. September 6, 2014
Rated 5.0 out of 5.0 by M Smith Great room and service. Made our stay a very good experience. September 4, 2014
Rated 5.0 out of 5.0 by Fresh and New Hotel Fresh new look for Holiday inn Express ! Probably the newest hotel I have ever had the privilidge to stay in. Staff was very friendly. Anytime I am in Amarillo this us where I will stay. August 31, 2014
Rated 4.0 out of 5.0 by Nice and Simple This stay was not that memorable. That is a GOOD thing. It means everything was smooth and we had no complaints. Nice breakfast, enjoyed the pool, room was what we expected. Thank you Amarillo for no bad memories. August 29, 2014
Rated 5.0 out of 5.0 by Excellent Hotel - Will be coming back I am always looking for newer hotels because they are usually cleaner and have great staff. This hotel fits the bill, and I loved staying here. We had trips planned in August and October, and after our first stay, I'm excited to come back and stay again. The staff is extremely friendly. Everyone I met had a smile on their face and was very welcoming. I don't think I've met a friendlier staff than at this hotel. Great job with your hiring and training! Breakfast was average for a holiday inn express. There was nothing wrong with it, it just didn't stand out for any reason either. I wish there was better bathroom lighting. I've noticed that this is the standard for lighting now in the Express, and trust me, as a female it is hard to put on makeup in low light. :) If I could change anything about this (and all other express hotels) it would be your bathroom lighting. Other than that - great job Amarillo West - Love your hotel and looking forward to coming back! August 28, 2014
Rated 5.0 out of 5.0 by Best Little Hoilday Innn Expree in Texas I have not ever been this impressed with a Holiday Inn Express. The Staff is awesome! Well dressed, very proficient in their positions, extremely friendly, courteous and ready at anytime to help in any way. The management, professionally dressed and will do anything within reason for a guest. Excellent place to stay! August 27, 2014
Rated 4.0 out of 5.0 by Stayed several times I have stayed at this hotel several times and never have had problems. My kids enjoyed the tv in the restroom and the water fountains in the lobby and breakfast room. The breakfast has freshly made pancakes, which they liked better than the standard waffle at other hotels. Only con, the walking space between the bed and furniture is quite small. I found this to be in all of the rooms that I have stayed in at this hotel. The staff is nice and check in was easy. I was greeted as a Reward Member, but this hotel never offers me a welcome bag or bonus rewards points. The social hour is only Monday through Thursdays. August 26, 2014
Rated 5.0 out of 5.0 by Great Hotel Experience!!!! The Holiday Inn Express – Amarillo West location provided us with a GREAT hotel experience! They went above and beyond to make sure that my family’s stay with them was fun and relaxing! They have a excellent staff that knows what customer service is all about and really makes you feel welcome! The rooms were very clean and even had enough space so that the family didn’t feel cramped in the room! The breakfast and pool areas were great and met all our needs! The hotel is in a great location, close to everywhere we wanted to go in Amarillo! On business or for vacation, I would recommend this hotel to anyone needing to stay in Amarillo! August 23, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express Ever!!! I am a Pltinum member and as such I stay at Holiday Inn Express (HIE) hotels constantly, and all across the country. I can honestly say that this is the best HIE I have ever stayed at!!! I am also a priority member of another major hotel chain, and this hotel is even better than some of those I have stayed in. If you are in Amarillo, this is the place to stay. August 22, 2014
Rated 5.0 out of 5.0 by Great Stay Very good stay. Large room, well appointed. Equipped with mini frig, coffee area with its own sink and microwave. This is a well maintained and conformable hotel, with easy access. August 22, 2014
Rated 5.0 out of 5.0 by Clean room The room was clean. The staff was nice. The only downside is walls are thin. Would stay here again. August 22, 2014
Rated 5.0 out of 5.0 by A amazing place to stay! I love this hotel. It is over and above what you would expect from a Holiday Inn Express. The rooms are beautifully appointed. The staff is extremely professional. And I could go on and on! If you stay in Amarillo, this is the place to stay! August 20, 2014
Rated 5.0 out of 5.0 by BEST HOTEL IN AMARILLO, TX Have trouble truly relaxing when you are staying at a hotel? Try this one…..You will NOT be disappointed! This is a new property that is just far enough off the beaten path that you are able to forget that you are staying in town. You don’t hear the traffic outside like you do at other places, but you still have everything that you might need within just a couple of minutes from your hotel. This makes your stay at this hotel truly special. The hotel has a beautiful lobby, free happy hour during the week and a staff that make you feel right at home. The rooms are very spacious, clean and decked out with all the extras for no additional cost! It doesn’t matter if you are staying just one night or a week, you will enjoy your stay at this location! August 19, 2014
Rated 5.0 out of 5.0 by comfortable beds and no noise. excellent in all aspects. easy accessability and great resturants in area. August 19, 2014
Rated 5.0 out of 5.0 by Nice place to stay This is a great new property close to lots of dining choices. It has a modern design. August 18, 2014
Rated 5.0 out of 5.0 by Comfortable bed and awesome service. Awesome Hotel , great stay and perfect place to relax after a long driving day. Beautiful room and amenities. August 18, 2014
Rated 5.0 out of 5.0 by Excellent! Loved this hotel! From the beautiful lobby with its waterfall and complimentary afternoon hor d'oeurvres, to the incredibly comfortable bed, this hotel exceeded my expectations. It was brand new, very clean, the staff was friendly, and the breakfast was good. I would definitely stay here again! August 16, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express !!! WOW This Holiday Inn Express is a brand new property (I believe), and is premium-quality! This is not like any other Holiday Inn Express I have stayed at. it is Super-modern! and just amazing. TheThe floors are accessible only with your key, and the hotel was VERY quiet. The TV in the bathroom was actually used the most! One can catch up on news, etc. while getting ready. It is super-clean (like brand new clean), and ultra-modern. I actually felt like the room was a studio apartment that one might live in permanently. I would highly recommend this hotel . August 15, 2014
Rated 5.0 out of 5.0 by Nicely maintained hotel Well maintained, friendly staff. The TV in the bathroom was a nice touch so I can easily listen to the news and weather while getting ready. August 15, 2014
Rated 5.0 out of 5.0 by comfortable and clean I especially liked the complimentary happy hour snacks and drinks. It was such a comfortable lounge after a long day of travel and we enjoyed our visit very much. August 14, 2014
Rated 5.0 out of 5.0 by Fabulous hotel I have stayed at Holiday Inn Express hotels from Vermont to Washington to Arizona and this is absolutely the finest of them all. Decor and quality of maintenance is more in line with a top quality boutique hotel. Love the waterfall between the lobby and breakfast room. August 14, 2014
Rated 5.0 out of 5.0 by New and clean This is a new facility, which is large, clean, and has ample convenient parking. Highly recommended. August 12, 2014
Rated 5.0 out of 5.0 by one night stay service was great rooms were clean Breakfast was great overall our stay was very good and we would recommend this facility and stay here on our next trip through Texas. August 11, 2014
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