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Rated 4.8 out of 5 by 392 reviewers.
Rated 5.0 out of 5.0 by Great all-around experience We selected this hotel based on the HI reputation and reasonable (but not great) price. July 31, 2014
Rated 5.0 out of 5.0 by Great hotel beautiful rooms the room was first class, the beds were comfortable, the staff was very helpful and pleasant. Loved staying the night here and will do it again whenever I come to Amarillo. Close to lots of things to do and see too. July 27, 2014
Rated 5.0 out of 5.0 by New, modern decor. Comfortable beds & spacious bathroom Spent the night here on a long cross-country road trip. Hotel was quiet (far enough from I-40 to be quiet, but easy off/on to I-40 and bed was very comfortable. Staff and amenities were excellent. As a former road warrior, I found this hotel refreshing. July 27, 2014
Rated 5.0 out of 5.0 by Great room; great staff Will definitely return. Very clean overall. Comfortable sleeping. I have no image to upload. July 27, 2014
Rated 5.0 out of 5.0 by On the road to Chicago We were on our way to Chicago and just staying 1 night. Found our room clean, beds comfortable, room faced main parking lot but was quiet (3rd floor). Easy access to I-40. Desk employee was friendly and made us feel welcomed. July 26, 2014
Rated 5.0 out of 5.0 by great service The two girls that worked went out of their way to please us. They were the best help one could have. Of all the nights we spent in hotels over 100 a year this was the the best one we stayed at. July 25, 2014
Rated 5.0 out of 5.0 by Continues to be excellent We started coming here when they first opened and it still is a very nice property. I hope they keep up their commitment to their guests. July 25, 2014
Rated 5.0 out of 5.0 by A very nice Holiday Inn This hotel appears brand new. It is clean the rooms are large and very clean. The breakfast is the standard Holiday Inn Express fare, but that being said... I have had A LOT of Holiday Inn breakfasts. July 25, 2014
Rated 5.0 out of 5.0 by Very nice hotel It's a great hotel to stay at. Very family friendly. July 25, 2014
Rated 5.0 out of 5.0 by great service and clean rooms The room was so clean and the Talent did a great job every day. The hotel was clean and staff friendly, we always stay there when we come into town. Food was great as well. July 24, 2014
Rated 5.0 out of 5.0 by Stop over on the way to Colorado Great night. Grand kids enjoyed the pool and the elevator. Breakfast was great. Very accommodating staff. July 23, 2014
Rated 5.0 out of 5.0 by Great Staff - Very Consistent I have stayed in this hotel for approximately 5 times and the staff is consistently friendly and helpful. The hotel has always been clean. I rarely eat the breakfast but when I have it has been excellent. Highly recommend this hotel. July 23, 2014
Rated 4.0 out of 5.0 by Good stay in Amarillo Not the best managed hotel but it is reasonably new and very clean. Breakfast is better than most. Front desk is the area where they need to most help. 20+ minutes to check in and the woman checking everyone in kept answering the phone. She was just simply rude to the folks that were calling and kind of thought it was funny or at least projected that. She did not have enough sense to realize that she was making everyone very uncomfortable. Great Mexican Restaurant down the street. July 23, 2014
Rated 5.0 out of 5.0 by Best hotel in entire chain! Stayed in many IHG properties across the country, this location is the best! Clean, modern, comfortable rooms, just what is needed after a long road trip. Stayed here twice and will stay here again to and from our seasonal trips to the mountains. July 22, 2014
Rated 5.0 out of 5.0 Great Place to Stay! HI Express is in an excellent location, close to eating, but away from the freeway. Great Interior Décor. July 21, 2014
Rated 5.0 out of 5.0 by Will stay again Staff was great! Beds were comfortable. Hotel was clean. Overall it was a great experience. July 21, 2014
Rated 5.0 out of 5.0 by Great Service and relaxing overnight stay Extremely courteous staff working with a high volume of young softball players and families made the place enjoyable and clean. The local areas were always cleaned immediately, food was available, and staff always cheerful. A very pleasant overnight stay on the road after a long day driving. Anyone traveling through Amarillo should seriously consider stopping here as a nice oasis in the southwest. It is marked in our books as a return destination when traveling through here again. July 19, 2014
Rated 5.0 out of 5.0 by New look for Holiday Inn Express The new look was unexpected, very upscale for Express experience July 19, 2014
Rated 5.0 out of 5.0 by Modern comfort This Holiday Inn Express is really quite wonderful. Very updated look that feels like it is 2014 and not the 90s when you walk in. The room is very comfortable and spacious and the bathroom was excellent. My bathroom had its own television! I really enjoyed staying here and would recommend to others passing through Amarillo like I was. The breakfast was just ok - edible but nothing special. Overall, an excellent hotel. July 18, 2014
Rated 5.0 out of 5.0 by Great Hotel This is my first time at this hotel and I could be happier. Staff was friendly, room was clean and very comfortable. I will stay here again. Thank you July 17, 2014
Rated 5.0 out of 5.0 by First-class accomodations and service Dawn and the other front desk personnel were friendly, inviting and professional. My wife and I were very impressed with the quality of the overall appearance and accomodations provided at this Holiday Inn Express. July 17, 2014
Rated 2.0 out of 5.0 by Stay Somewhere Else! This was a very disappointing experience. Angie, who checked us in was not only rude to us, but also to the people who showed up behind us without a reservation and wanting a room. As a platinum member, I chose to receive the Welcome Bonus Points, but they have not been awarded. My kids used the pool, but there weren't any towels on the rack. When I came to the front desk to ask for towels, the girl assured me there were towels at the pool. I insisted there weren't and asked for 2 towels for my kids. Instead of handing me the towels she carried a stack to the pool area and placed them on the empty rack without a word to me. The next morning we went down for breakfast about 8:00 AM and there weren't any spoons or knives available. I asked an employee if there were any spoons and she looked at me and walked off without replying. When we checked out I mentioned the rudeness of the staff to the Assistant Manager. He said he would award us some bonus points for all of our trouble. Twelve days later we have not been awarded our Welcome points, our additional points and I had to contact Priority Club to even acknowledge our stay. I would rather have a welcoming environment over a TV in the bathroom any day! July 16, 2014
Rated 5.0 out of 5.0 by Nice Pillows and plenty of towels Looks nice on the outside and is very nice on the inside. Check in and check out was very fast. July 16, 2014
Rated 2.0 out of 5.0 by Did not get the rooms I reserved We made our reservations in May for July. Ask for adjoining rooms and was told that the Hotel had no adjoining rooms in this facility. So we ask for rooms next to each other and they said that could be done. I arrived at the Hotel at 1:00 PM and they said our rooms would be ready in about an hour and I ask if they were together and was told they would be next to each other or across the hall. When we returned we were given rooms on the same floor but on opposite ends of the Hotel. This was totally not acceptable but the staff said that was all that was available. It divided up myself and my wife and split up 5 Grandkids. Oh and my room was an adjoining room that we were told the hotel did not have. Other than the staff not making it right the stay was not bad. I guess IGH Rewards Club does not mean anything...... July 14, 2014
Rated 5.0 out of 5.0 by A good bed away from home.... This is a safe and comfortable place to stay when on the road. The new design is wonderful. Thank you...... July 14, 2014
Rated 4.0 out of 5.0 by Everything Good but the internet As a business traveler I must say that I was quite frustrated by the inconsistency of the internet, especially in the evenings. At times I was unable to complete my work because I was disconnected sometimes between 5 to 10 minutes each time. It is almost inexcusable to have slow or inconsistent internet services especially for hotels geared towards business travelers. The staff was very friendly and I’m sure most of the guest appreciated the Manger’s Happy Hour. I just know that because of the issues with the internet I probably will not stay here again. July 13, 2014
Rated 5.0 out of 5.0 by Great Hotel Really nice Hotel. Located where many restaurants are available. July 11, 2014
Rated 5.0 out of 5.0 by One of the nicest Holiday Inns Beautiful building,though a little out of the way. Would definitely recommend it and would stay there again when in the Amarillo Area. July 11, 2014
Rated 5.0 out of 5.0 by Best in Amarillo! There are at least five Holiday Inn Express and a regular Holiday Inn in Amarillo. We've stayed at Holiday Inn Express 'Amarillo' several times. This trip, we changed and chose the new Holiday Inn Express 'Amarillo West' and it was great! Being in Texas, I was a little surprised when we entered the lobby as the decor is very contemporary and would fit well in any urban setting. The lobby is spacious with seating and a relaxing water feature. The business center is an open area nicely furnished and welcoming. The front desk person was very professional and friendly and had the room type and location we had requested and recommendation for dinner at a local restaurant. The internet connected quickly and worked well and the hotel is non-smoking and most important to us, does NOT accept pets. All furnishings were new and clean. We left very early the following morning but much of the breakfast was available and the front desk person was so friendly and cheerful, it got us off to a great start. Great choice and you won't be disappointed. July 10, 2014
Rated 5.0 out of 5.0 by We'll be back My ten year old and I stayed here twice in the last couple of weeks. Beautiful, new hotel with super clean, comfortable rooms and very quiet. The beds and pillows were terrific. Desk service and other staff members we encountered were helpful and competent. We much enjoyed the pool and hot tub. Breakfast was great, with high quality and lots of choice. Our only disappointment was that the internet service was very slow anytime other than early morning. July 10, 2014
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