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Rated 4.8 out of 5 by 451 reviewers.
Rated 5.0 out of 5.0 by Great Hotel We had to visit Amarillo for a family surgery at the VA hospital. We stayed at Holiday Inn Express down from the hospital out of convenience. However after our wonderful experience, we will come stay at this hotel every time we are in Amarillo, Tx. September 18, 2014
Rated 5.0 out of 5.0 by Excellent place to stay. Good location, easy to get to and many restaurants are near by. Excellent staff also. September 18, 2014
Rated 5.0 out of 5.0 by Best hotel of our trip We stayed at five different hotels during our trip and the Holiday Inn Express was the best experience. The hotel had everything we needed and the staff was great! Breakfast was also the best experience of everywhere we stayed. September 18, 2014
Rated 5.0 out of 5.0 by Amazing facility From the first walk into the registration area, through to our room, we were amazed at the look and feel of this HIE. The registration area has two beautiful walls, with a water feature in one. Our room was well laid out, very comfortable, and quiet. We travel through the Amarillo somewhat frequently, and this will be our go-to hotel from now on. September 16, 2014
Rated 5.0 out of 5.0 by Houston bound II We accompanied my parents on this trip, taking my son to school in Houston. We he stayed in HIE. and enjoy each facility but this one was very nice and Iike the contemporary design. Great place to stay and unwind. Denver son September 16, 2014
Rated 5.0 out of 5.0 by Houston bound Pulled in to Amarillo West around 3:30 rooms were ready, friendly staff welcomed us and thanked us for being IHG members, offered us bottles of water and cokes. Mentioned Happy hour and to let them know if there was anything else they could do just asked. We asked for directions to restaurant's and received plenty of input. The rooms were very nice clean and comfortable, just what we needed before heading for Houston the next day. Thanks for a job well done!!! We will keep this on our favorites list. Denver Roamer September 16, 2014
Rated 5.0 out of 5.0 Great Service Thank you Varun and team for another great experience!! This is the only hotel anyone should stay at in Amarillo!! September 16, 2014
Rated 5.0 out of 5.0 by Most comfortable beds...ever! I had the best sleep I have had in a very long time. The mattress and pillows were unbelievably comfortable. The rooms were very clean, and relaxing. Perfect after a long day of driving. The breakfast was alright, but not my favorite. There are great restaurants all around the hotel, which made dinner quick and easy. I would definitely recommend this hotel to any of my friends and family. September 16, 2014
Rated 5.0 out of 5.0 by Great service and rooms My husband and I enjoyed staying at this IHG location. We were traveling home from Taos, N.M. to Dallas, and it was the perfect stopover. The staff was friendly and helpful, and the room was wonderful. Thank you! September 16, 2014
Rated 5.0 out of 5.0 by Wow Amarillo My stay at this property was top notch . The room was great , the staff was fantastic , they are enthusiastic , up beat , helpful , pleasant . I came back a week later and they are still the same way , so it wasn't like I hit a good day . September 15, 2014
Rated 5.0 out of 5.0 by Great Stay This was the best Holiday Inn Express that I have ever stayed in. I will be back! September 15, 2014
Rated 5.0 out of 5.0 by An Excellent Experience First, I am platinum with Holiday Inn, so I am familiar with a large number of their hotels. This was the single nicest Holiday Inn that I have ever stayed in. The rooms were modern, well laid out and exceptionally clean. Second, The staff was exceptional. I was part of a group of 6. We had been on a 5 day hunting trip and had just driven 13 Hours. We were dirty, tired, and not at all what would normally be at this hotel. The staff still treated us like we were long lost friends. Overall an EXCELLENT experience. September 15, 2014
Rated 5.0 out of 5.0 by great but overpriced Another Holiday Inn Express 3 minutes from this branch was 50.00 a night cheaper...I had already reserved this one when I realized other hotel was a better price. the manager knocked down the price, but also went on and on about hos dissatisfied we would have been jut 3 min up the road. I have stayed at Holiday Inn Express from Alaska to Tennessee and never has their been a fluctuation in comfort or room. so I did not appreciate being argued with about why 50.00 a night more up the street was a bargain for me! September 15, 2014
Rated 5.0 out of 5.0 by Great rooms Comfortable beds quiet rooms and friendly staff. The atmosphere was very refreshing and the appearance of the hotel made you want to stay here. September 12, 2014
Rated 5.0 out of 5.0 by Stay Room was quiet and comfortable. I have stayed here before. Stayed here for an early airline flight. September 11, 2014
Rated 4.0 out of 5.0 Everything was good except for the air conditioning The Holiday Inn Express Hotels have new air conditioning methods. We couldn't adjust the temperature and the fans. The fans blew directly on the beds. If we tried to make the room a little cooler it was too cold. If we raised the temperature a bit it became too warm. Other than that the hotel is very nice. September 10, 2014
Rated 4.0 out of 5.0 by Airline Points I was disappointed trhat I could not get SW Airlines points. They let me do it in Durango, but not in Amarillo. This is a great hotel! very clean! September 10, 2014
Rated 3.0 out of 5.0 by Disappointed this time…. We have now stayed at the hotel 3 times -the first 2 times were excellent. This time, when we made the reservation, we asked for our favorite room. When we got to the hotel, we were in a different room…and the request on the check in form was for room 335, away from ice machines and elevator. The room that was assigned was right beside the elevator!!!! When we questioned the clerk at check in, she said we have a new person doing room assignments and she must not have read the request…duh????? When we got to the room, the tissue box was empty, there was a long black hair on the air conditioner cover, the refrigerator was full of water that had defrosted, a light above the closet was burned out, the alarm clock went off at 5:00 am that we did not set and even being IHG Ambassador, we received no paper at our door. We are coming back through Amarillo in 2 weeks and would love to know if we can count on the hotel for a pleasant stay after a long drive. September 8, 2014
Rated 5.0 out of 5.0 by First time to this hotel One of the best I've stayed in. As a platinum member I stay in many hotels across the country. Great to see the managers reception after a hard days work. A lot of the hotels have done away with it. September 6, 2014
Rated 5.0 out of 5.0 by M Smith Great room and service. Made our stay a very good experience. September 4, 2014
Rated 5.0 out of 5.0 by Fresh and New Hotel Fresh new look for Holiday inn Express ! Probably the newest hotel I have ever had the privilidge to stay in. Staff was very friendly. Anytime I am in Amarillo this us where I will stay. August 31, 2014
Rated 4.0 out of 5.0 by Nice and Simple This stay was not that memorable. That is a GOOD thing. It means everything was smooth and we had no complaints. Nice breakfast, enjoyed the pool, room was what we expected. Thank you Amarillo for no bad memories. August 29, 2014
Rated 5.0 out of 5.0 by Excellent Hotel - Will be coming back I am always looking for newer hotels because they are usually cleaner and have great staff. This hotel fits the bill, and I loved staying here. We had trips planned in August and October, and after our first stay, I'm excited to come back and stay again. The staff is extremely friendly. Everyone I met had a smile on their face and was very welcoming. I don't think I've met a friendlier staff than at this hotel. Great job with your hiring and training! Breakfast was average for a holiday inn express. There was nothing wrong with it, it just didn't stand out for any reason either. I wish there was better bathroom lighting. I've noticed that this is the standard for lighting now in the Express, and trust me, as a female it is hard to put on makeup in low light. :) If I could change anything about this (and all other express hotels) it would be your bathroom lighting. Other than that - great job Amarillo West - Love your hotel and looking forward to coming back! August 28, 2014
Rated 5.0 out of 5.0 by Best Little Hoilday Innn Expree in Texas I have not ever been this impressed with a Holiday Inn Express. The Staff is awesome! Well dressed, very proficient in their positions, extremely friendly, courteous and ready at anytime to help in any way. The management, professionally dressed and will do anything within reason for a guest. Excellent place to stay! August 27, 2014
Rated 4.0 out of 5.0 by Stayed several times I have stayed at this hotel several times and never have had problems. My kids enjoyed the tv in the restroom and the water fountains in the lobby and breakfast room. The breakfast has freshly made pancakes, which they liked better than the standard waffle at other hotels. Only con, the walking space between the bed and furniture is quite small. I found this to be in all of the rooms that I have stayed in at this hotel. The staff is nice and check in was easy. I was greeted as a Reward Member, but this hotel never offers me a welcome bag or bonus rewards points. The social hour is only Monday through Thursdays. August 26, 2014
Rated 5.0 out of 5.0 by Great Hotel Experience!!!! The Holiday Inn Express – Amarillo West location provided us with a GREAT hotel experience! They went above and beyond to make sure that my family’s stay with them was fun and relaxing! They have a excellent staff that knows what customer service is all about and really makes you feel welcome! The rooms were very clean and even had enough space so that the family didn’t feel cramped in the room! The breakfast and pool areas were great and met all our needs! The hotel is in a great location, close to everywhere we wanted to go in Amarillo! On business or for vacation, I would recommend this hotel to anyone needing to stay in Amarillo! August 23, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express Ever!!! I am a Pltinum member and as such I stay at Holiday Inn Express (HIE) hotels constantly, and all across the country. I can honestly say that this is the best HIE I have ever stayed at!!! I am also a priority member of another major hotel chain, and this hotel is even better than some of those I have stayed in. If you are in Amarillo, this is the place to stay. August 22, 2014
Rated 5.0 out of 5.0 by Great Stay Very good stay. Large room, well appointed. Equipped with mini frig, coffee area with its own sink and microwave. This is a well maintained and conformable hotel, with easy access. August 22, 2014
Rated 5.0 out of 5.0 by Clean room The room was clean. The staff was nice. The only downside is walls are thin. Would stay here again. August 22, 2014
Rated 5.0 out of 5.0 by A amazing place to stay! I love this hotel. It is over and above what you would expect from a Holiday Inn Express. The rooms are beautifully appointed. The staff is extremely professional. And I could go on and on! If you stay in Amarillo, this is the place to stay! August 20, 2014
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