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Rated 4.3 out of 5 by 166 reviewers.
Rated 5.0 out of 5.0 by Great management staff The room was quite comfortable and clean. We had a plumbing problem and the manager quickly moved us to another room. The hotel staff were extremely nice. The breakfast was a bit substandard for a Holiday Inn Express. I'm a vegetarian, and both pans of scrambled eggs had meat in them. The hotel did offer hardboiled eggs, however, and I had one of those. I can't drink milk and would have appreciated having small cartons of soy milk in the refrigerator so that I could have had cereal. Finally, the cinnamon rolls were dry, overheated and perhaps stale. April 21, 2015
Rated 5.0 out of 5.0 by service in my travels for business, my schedule changes frequently as it did during my stay. I had to stay longer but that was no problem, my room was extended and there was no problems encountered April 10, 2015
Rated 3.0 out of 5.0 by Rocky Start to an OK Stay I have stayed at a number of IHG properties, several of them in the Amarillo area due to road trips, etc. I was expecting more of the solid value that I have received every other time. However, the hotel was booked solid the day of our arrival due to some special events and we had trouble getting our room assignment. The staff was frazzled and struggled to communicate through a handful of issues with our check-in and room setup. The maintenance staff was very friendly and accommodating. The rest of the staff as pretty cold. Hopefully it was just a one-time issue because the accommodations are nice and the location is very convenient if you are visiting Amarillo or Palo Duro Canyon. April 10, 2015
Rated 4.0 out of 5.0 by Friendly staff and convenient breakfast service. Our experience at this hotel was very good. The staff was friendly and helpful. The hotel was overall very clean. The rooms were comfortable, although we would have liked it if they offered a room with a pull-out bed as well, as we have three kids and would rather not purchase two rooms to fit us. Fortunately, this occasion, one of the kids was able to stay with family. The beds were fairly comfortable. There are a few issues with sound proofing in this particular hotel, as you can hear the elevator and people talking throughout; although, this wasn't too bad. As we are a family travelling with children, the breakfast provided is a great amenity. The selection and quality of breakfast is good. Staff providing service at breakfast kept it fully stocked and were very friendly. The pool was very clean and cared for. We would more than likely use this hotel again. April 9, 2015
Rated 4.0 out of 5.0 by Clean Modern Hotel This was a very nice hotel. It was cleaner and fancier than I expected. The one staff member who checked us in lacked a friendly feel but overall I would stay here again. April 3, 2015
Rated 5.0 out of 5.0 by Amarillo Trip We arrived at midafternoon and our room was ready to occupy. Staff was very helpful in giving directions to several clothing stores and eating places. Checkout was quick and the bill was correct. The breakfast was really good and hot and the coffee was wonderful. April 1, 2015
Rated 3.0 out of 5.0 by Reserved room not available Was visiting Amarillo for a wedding 3/27-29. Made a reservation by phone on 3/2 referencing wedding party. Reserved two rooms with 2 queen beds. When arrived on 3/27 all rooms with 2 queen beds were unavailable. Staff was empathetic, but nothing could be done. Was told were getting a room with a king and a sofa bed. Got to rooms and they only had a king bed. Ended up with 1 room with king and a sofa bed and another with king bed and rollaway. Not ideal and not what was reserved more than 3 weeks in advance. The sofa bed was very uncomfortable. Very disappointed. April 1, 2015
  • 2015-04-25T11:23:38.159-05:00
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