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Rated 4.4 out of 5 by 17 reviewers.
Rated 1.0 out of 5.0 by Good experience We had no problems, were greeted nicely and quick, effecient checkout. Would stay again. May 12, 2013
Rated 5.0 out of 5.0 by Great hospitality Had a couple of small issues, but as usual, people at the desk were on top of things. One recommendation to guests: if needing to rely on internet in your room, make sure you ask for a room on first floor next to the units. April 14, 2013
Rated 5.0 out of 5.0 by Great Visit We enjoyed our stay. The hotel was perfectly located for us, only 10-15 minutes from downtown Amarillo and 10-15 from Canyon and the Palo Duro Park. The staff was very friendly and helpful. The only negative was the cleaning crew could have been more detailed in cleaning the room. When I was checking around the beds to ensure I didn't leave anything behind I found a fork from a previous guest in between the night stand and bed. The rest of the room was clean. April 13, 2013
Rated 5.0 out of 5.0 Great Hotel, even with the Computer Issues! This hotel was very clean and well maintained. The staff was friendly and courteous. They were having server problem during the time that I checked in and were unable to track the reservations. They handled it professionally and quickly. I was upgraded to a suite for no charge. I will definitely stay here again!! The breakfasts are always a good start to the day! April 8, 2013
Rated 5.0 out of 5.0 by Texas Road Trip Our stay at this hotel, while brief, was great. The staff was very friendly and let us check in a little early. They room was larger than expected, which was a bonus. The location is good as well, close to a movie theater and the interstate. The front desk clerk was a little short with out son when we went to ask if the hottub had a timer or swich to turn on the jets "why do you want to know?" is what he told him. I know our son is kind of young,(10 years old), but I really don't think that is the way you talk to any customer, a simple yes or no would have been fine. ps no timer or swich for the jets : ( Overall a great stay that only reinforced our opinion that IHG hotels just offer better vaule and quality then others. We stayed at 5 hotel on our long road trip. 3 were IHG 2 were not. Next trip there will be no question where we are staying, IHG! April 3, 2013
Rated 5.0 out of 5.0 by Great new Holiday Inn Express! As of the beginning of 2013, this location has to be almost new. Everything was very clean. Although on the south side of Amarillo, the location was fine for my needs. February 11, 2013
Rated 1.0 out of 5.0 by Mistake Overlooked After my first night stay, housekeeping accidently picked up my white t-shirt along with the sheets. I reported it and they did not tell me they found it until I called back after I got home 8 hours away. I asked if they could mail it to me and they did 2 weeks later along with a C.O.D. charge of $13. I refused the parcel and sent a complaint to Holiday Inn Express on-line. I do not think it is right for me to pay for their mistake. I will not stay there again. A second problem was that the sofa sleeper was uncomfortable and so was the rollaway bed. February 8, 2013
Rated 4.0 out of 5.0 by A Nice Stay I've stayed at this hotel, maybe 25 times, since it has opened. This last time, was the best. It is cleaner and the people are very friendly and helpful. It seemed like a new hotel compared to last year. It was very enjoyable! Breakfast was very nice and the pool area was nice too. They had a lovely Priority club members bag of goodies waiting for me when I arrived! The internet was very fast and easy to connect to. Thanks for a lovely evening! January 10, 2013
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