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Rated 4.2 out of 5 by 114 reviewers.
Rated 5.0 out of 5.0 by Late September Stay This property is very nice, clean, very helpful and pleasant staff!! I would recommend this location, convenient access to Amarillo and Canyon! October 8, 2014
Rated 3.0 out of 5.0 by managements lack of concern My daughter her left glasses in the room, I called back that evening and was told by the front desk they couldn't get in the lost and found locker. Housekeeping takes care of that. I found this to be totally careless on behalf of the hotel management. This was on Friday and I had to wait till Monday to find out if the glasses were in the lost and found. They were not and I was told that the hotel staff had been asked about the glasses and they had not been seen. I ask two of the staff if they had saw the glasses and one said she had and had her hands full at the time and went to finish what she was doing and come back and the glasses were gone. The front desk clerk was there when I ask the staff about the glasses. This tells me that management didn't care about the glasses and told us they had ask the staff about them. I feel that as a guest I was not appreciated and they figured I would not be back through this area again and didn't get concerned. I was never called once by the hotel, even though they were told by corporate to call us upon completion of their so called investigation, I had to initiate every call. October 8, 2014
Rated 3.0 out of 5.0 by Amarillo The stay was acceptable but not for the price compaired to other hotels. Parking could be better. Room was quiet especially since there was 2 soccer teams there that weekend. October 3, 2014
Rated 5.0 out of 5.0 by Great Experience Enjoyed the stay, well worth the extra 10 minute drive south from I-40. I will do it again. October 2, 2014
Rated 3.0 out of 5.0 by Rooms were not fully ready at checkin time Had to wait for one of our rooms to be ready. It was not ready till about 90 mins after checkin tim of 3pm. We checked in a 3:30pm so rooms should have been ready. Also the towels in our room were stained and the sink features were not polished. September 24, 2014
Rated 2.0 out of 5.0 by no hot water in the shower Beautiful facility but the staff did nothing to fix the problem of no hot water in the shower. They could have at least given us another room or our money back. September 16, 2014
Rated 3.0 out of 5.0 by No Hot Water for Shower Title says it all, other than no hot (or even warm) shower, it was as expected from HI express. Lavatory had hot water so was able to take a rag bath. September 15, 2014
Rated 5.0 out of 5.0 by Clean room and bathroom. Comfortable bed. My wife has MD and we had a handicap room. It was everything she needed to be comfortable. Special mention of the bathroom because it had all the little details available that she needed. Overall it was the best handicap room that we had ever stayed in. The breakfast was excellent even though the automatic pancake machine was not working but we considered that a minor thing. My wife said we would be staying at a Holiday Inn Express anytime we traveled after this. September 7, 2014
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