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Rated 4.4 out of 5 by 54 reviewers.
Rated 3.0 out of 5.0 by Puzzling I have been a Priority Club member for a long time and am puzzled why this is the only HIE that does not greet me and my other guests as such .I do understand that each location is independently owned but seeing other guests greeted as members and not me and mine is puzzling to me . otherwise a great place to stay. February 5, 2014
Rated 5.0 out of 5.0 by Great People Just a very nice, clean, and comfortable place to stay! Thanks You for your service! January 12, 2014
Rated 4.0 out of 5.0 by great service ...hard pillows ovrall very nice n clean and kept up but I would bring my own pillow next was too hard and it wasn't just me cuz my husband mentioned it too and so did my friends next door January 2, 2014
Rated 5.0 out of 5.0 by Wonderful stay Repeat visits and always love to stay here.... wonderful location. December 30, 2013
Rated 5.0 out of 5.0 by Front Desk & each Staff Member Kathy & Dee were Incredible Front Desk & Welcoming part of the Holiday Inn Express on Amarillo, Texas I-27. I had gone to a previous Holiday Inn Express on Amarillo, Texas i-40 East off of the Airport Exit, only to leave due to the Front Desk girl came across with an attitude of "I, the potental Guest, was more of a burden to see if rooms were available & the price, with a sign that was between she & I that said if a Debt Card was used they would hold a huge chunk from Guest Banking Account for at least 10 days. With her attitude at the I-40 East Holiday Inn Express, I already was ready to walk out the door. I also asked if there were any Smoking Rooms. With the answer of "No." I decided the welcoming hospitality face of the I-40 Front Desk girl wasn't one that felt to inviting. So traveling a little further down the road to my destination, I felt it best to keep traveling due to it was still light outside. When I saw the Holiday Inn Express going South on I-27, I thought I might take the time to see if I felt a little more welcomed there. Kathy was the first person to greet me...and already at the very first contact, I knew I had found the perfect place to rest, go visit my famiy for Christmas Lunch and come back to a restful stay. And sure enough, this was my experience for the 2 nights at the Holiday Inn Express on I-27 heading South out of Amarillo, Texas. Dee was the graveyard Front Desk Representative after Kathy went off Duty. Because I am a Smoker and no Rooms are offered to Smokers whom enjoy smoking while catching up with the Business Work or just Relaxing watching TV, I would have to go downstairs outside in the cold to smoke, each time Kathy and Dee greeted me with a very professional attitude & conversation that was one that made me feel right home. I am very Grateful for my 2 night stay at Holiday Inn Express on I-27 South in Amarillo, Texas. Sincerely, Sonia Jearene Hagains PS: I do need to add my Membership # due to I forgot to bring my card & told Kathy that I needed to call them and discuss a matter when she offered to look my number up. December 29, 2013
Rated 3.0 out of 5.0 by Nice rooms, but poor service We had requested in our online reservation that our room be placed away from noise--i.e. ice machines, elevators, etc. However, upon check in we were placed in a room next to the housekeeping utility closet/supply room. We requested a room change, but the young lady at the front desk stated that she had no other place to put us. She was completely unapologetic for the oversight. We were very disappointed with the lack of attention to detail in regard to our reservation. As expected, the next morning was not restful. Housekeeping of course began cleaning and the noise in the supply room woke us up and we were unable to fall back asleep. The room itself was clean, spacious, and very nice. We were happy with the overall quality of the room and hotel, but are very disappointed with the quality of the staff. If the staff quality improves, we would be more inclined to stay at this hotel if we are in Amarillo again. December 2, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service As always, my recent stay in Amarillo was made even more pleasant by the superior staff and facilities at this location. Thank you, and I hope to visit again soon. November 24, 2013
Rated 5.0 out of 5.0 by Pleasant stay; exceptional staff Very comfortable bed, clean and pleasant room. Needed the rest after ten hours on the road. The most important and appreciated aspect of our stay was the service provided to us by Brooke; we had special needs and she most efficiently and graciously met them. November 21, 2013
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