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Rated 4.2 out of 5 by 124 reviewers.
Rated 2.0 out of 5.0 by No privacy curtain in room, had to be moved to another room ! Room had no privacy curtain in room, we requested another room which was granted. October 23, 2014
Rated 5.0 out of 5.0 by Perfect location Don't let the distance of this hotel deter you from staying here. It was perfect and very close to the Cadilliac Ranch. October 22, 2014
Rated 5.0 out of 5.0 by Late September Stay This property is very nice, clean, very helpful and pleasant staff!! I would recommend this location, convenient access to Amarillo and Canyon! October 8, 2014
Rated 3.0 out of 5.0 by managements lack of concern My daughter her left glasses in the room, I called back that evening and was told by the front desk they couldn't get in the lost and found locker. Housekeeping takes care of that. I found this to be totally careless on behalf of the hotel management. This was on Friday and I had to wait till Monday to find out if the glasses were in the lost and found. They were not and I was told that the hotel staff had been asked about the glasses and they had not been seen. I ask two of the staff if they had saw the glasses and one said she had and had her hands full at the time and went to finish what she was doing and come back and the glasses were gone. The front desk clerk was there when I ask the staff about the glasses. This tells me that management didn't care about the glasses and told us they had ask the staff about them. I feel that as a guest I was not appreciated and they figured I would not be back through this area again and didn't get concerned. I was never called once by the hotel, even though they were told by corporate to call us upon completion of their so called investigation, I had to initiate every call. October 8, 2014
Rated 3.0 out of 5.0 by Amarillo The stay was acceptable but not for the price compaired to other hotels. Parking could be better. Room was quiet especially since there was 2 soccer teams there that weekend. October 3, 2014
Rated 5.0 out of 5.0 by Great Experience Enjoyed the stay, well worth the extra 10 minute drive south from I-40. I will do it again. October 2, 2014
Rated 3.0 out of 5.0 by Rooms were not fully ready at checkin time Had to wait for one of our rooms to be ready. It was not ready till about 90 mins after checkin tim of 3pm. We checked in a 3:30pm so rooms should have been ready. Also the towels in our room were stained and the sink features were not polished. September 24, 2014
Rated 2.0 out of 5.0 by no hot water in the shower Beautiful facility but the staff did nothing to fix the problem of no hot water in the shower. They could have at least given us another room or our money back. September 16, 2014
Rated 3.0 out of 5.0 by No Hot Water for Shower Title says it all, other than no hot (or even warm) shower, it was as expected from HI express. Lavatory had hot water so was able to take a rag bath. September 15, 2014
Rated 5.0 out of 5.0 by Clean room and bathroom. Comfortable bed. My wife has MD and we had a handicap room. It was everything she needed to be comfortable. Special mention of the bathroom because it had all the little details available that she needed. Overall it was the best handicap room that we had ever stayed in. The breakfast was excellent even though the automatic pancake machine was not working but we considered that a minor thing. My wife said we would be staying at a Holiday Inn Express anytime we traveled after this. September 7, 2014
Rated 5.0 out of 5.0 by Wedding Stay The room was great, hotel was quiet even though it was quite full of guest. And the cookies served in the lobby were out of this world yummy! September 4, 2014
Rated 4.0 out of 5.0 by Great Staff The best part of my visit wa the staff. it meet my standards for Holiday Inn Express, but the staff was great and a couple when over board to make me feel welcome:) Room was very clean, cool and quiet even being next to the highway. September 4, 2014
Rated 5.0 out of 5.0 by Excellent service and clean rooms. I was able to get sufficient rest and the staff assisted me in locating an excellent place to eat. I will plan to stay here again in the near future. The room was very clean and comfortable. September 1, 2014
Rated 5.0 out of 5.0 by nice hotel Excellent hotel, up to date and well maintained, staff treated us very well August 27, 2014
Rated 5.0 out of 5.0 by Nice place to staf Clean rooms, good staff accessible to most areas in Amarillo. August 27, 2014
Rated 5.0 out of 5.0 by The extra mile... We left at 4:15 am and the front desk staff prepared coffee for us to take on the road. That was an extra nice touch and very appreciated. August 26, 2014
Rated 5.0 out of 5.0 by Amarillo South New property - very well laid out - beautiful hotel. Staff professional and accommodating. Would definitely recommend and stay again. August 20, 2014
Rated 4.0 out of 5.0 by Nice stay. Nothing fancy. Slept well. Bed and choice of firm or soft pillows I really liked. Breakfast is good, nothing special. Clean. Good value I thought. August 18, 2014
Rated 4.0 out of 5.0 by NA The property was modestly priced with better hotels available in the area, and some of the front desk staff were somewhat clueless on issues dealing with the tv and mattresses. August 14, 2014
Rated 4.0 out of 5.0 by Nice Room The room was nice and well decorated. Did have some left over popcorn on the floor from previous tenant and the bathtub did not drain properly. Still a nice place to stay and convenient to Amarillo highlights. August 14, 2014
Rated 4.0 out of 5.0 by Bad experience checking in We were checked into an occupied room. The key worked and we walked right in on some people. EMBARRASSING August 14, 2014
Rated 3.0 out of 5.0 by Lobby and eating area nice; room not clean and had problems The room had torn curtains, drapes handle lying on floor under AC, carpet unclean in the edges and corners. First time an IHG experience was a disappointment on the room. Child's toy under AC, room was dusted either. Suggest management inspect each room for cleanliness, not up to usual IHG standards. August 11, 2014
Rated 5.0 out of 5.0 by Great find! Top-quality in a quiet area Great service, clean and modern rooms, with a real breakfast offering. Will definitely stay here next time! August 11, 2014
Rated 5.0 out of 5.0 by Overall first impression with Holiday Inn Express Hotels Very impressed with hotel. Made such an impression that we would only consider staying at Holiday Inn Express hotels for the rest of our trip. Our trip was to Pensacola, Fl, Mackinac Island,, MI returning home to CO thru IN, NE. Thank you for making our trip enjoyable, August 10, 2014
Rated 5.0 out of 5.0 by Nothing wrong with this! I had a very typical experience at this HIE. That is exactly what I want when staying at a HIE. It is clean, easy, and comfortable. August 8, 2014
Rated 5.0 out of 5.0 by Best breakfast They had the best breakfast I have ever had at a Holiday Inn Express. Will stay again if I'm in Amarillo! August 8, 2014
Rated 2.0 out of 5.0 by Rooms not cleaned I was not impressed with the room cleanliness. The cleaning staff did a poor job of cleaning the room between guests, as well as during my stay. I would not recommend this hotel to anyone that appreciates a clean room. August 8, 2014
Rated 5.0 out of 5.0 by Locating using a GPS After we finally arrived at our destination, our stay was excellent. We found out that if you type in the physical address in a GPS it takes you someplace else so that was very frustrating...the clerk said you have to find the name of the hotel and click on that in order for the GPS to take you to the right place. By hand typing the address in, it took me in the opposite direction about 10 miles out of town. I was almost late to where I needed to be and our room was not ready by 4:30 pm (at time of check in) so my daughter had to change into her softball uniform in the lobby bathroom. August 7, 2014
Rated 4.0 out of 5.0 by Excellent location Located next to I- 27 with quik access to Amarillo or Canyon TX. We have stayed there several times over the years and have noticed a steady decline in " appearance value". Still a good value BUT desperately needs some face lift dollars invested back into property. Would stay there again, because of location and friendly staff. August 6, 2014
Rated 5.0 out of 5.0 by Great stay Great stay we absolutely Loved it!!!!!!!!!!!!!!!!!! August 6, 2014
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