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Rated 4.2 out of 5 by 82 reviewers.
Rated 5.0 out of 5.0 Great Hotel, even with the Computer Issues! This hotel was very clean and well maintained. The staff was friendly and courteous. They were having server problem during the time that I checked in and were unable to track the reservations. They handled it professionally and quickly. I was upgraded to a suite for no charge. I will definitely stay here again!! The breakfasts are always a good start to the day! April 8, 2013
Rated 5.0 out of 5.0 by Texas Road Trip Our stay at this hotel, while brief, was great. The staff was very friendly and let us check in a little early. They room was larger than expected, which was a bonus. The location is good as well, close to a movie theater and the interstate. The front desk clerk was a little short with out son when we went to ask if the hottub had a timer or swich to turn on the jets "why do you want to know?" is what he told him. I know our son is kind of young,(10 years old), but I really don't think that is the way you talk to any customer, a simple yes or no would have been fine. ps no timer or swich for the jets : ( Overall a great stay that only reinforced our opinion that IHG hotels just offer better vaule and quality then others. We stayed at 5 hotel on our long road trip. 3 were IHG 2 were not. Next trip there will be no question where we are staying, IHG! April 3, 2013
Rated 5.0 out of 5.0 by Great new Holiday Inn Express! As of the beginning of 2013, this location has to be almost new. Everything was very clean. Although on the south side of Amarillo, the location was fine for my needs. February 11, 2013
Rated 1.0 out of 5.0 by Mistake Overlooked After my first night stay, housekeeping accidently picked up my white t-shirt along with the sheets. I reported it and they did not tell me they found it until I called back after I got home 8 hours away. I asked if they could mail it to me and they did 2 weeks later along with a C.O.D. charge of $13. I refused the parcel and sent a complaint to Holiday Inn Express on-line. I do not think it is right for me to pay for their mistake. I will not stay there again. A second problem was that the sofa sleeper was uncomfortable and so was the rollaway bed. February 8, 2013
Rated 4.0 out of 5.0 by A Nice Stay I've stayed at this hotel, maybe 25 times, since it has opened. This last time, was the best. It is cleaner and the people are very friendly and helpful. It seemed like a new hotel compared to last year. It was very enjoyable! Breakfast was very nice and the pool area was nice too. They had a lovely Priority club members bag of goodies waiting for me when I arrived! The internet was very fast and easy to connect to. Thanks for a lovely evening! January 10, 2013
Rated 3.0 out of 5.0 by Quiet, with a very nice staff. Our room was not completely clean, crumpled paper on the floor close to the trash can. The ottoman and chair both had dirty looking stains on them. January 6, 2013
Rated 5.0 out of 5.0 by New motel, very clean Only drawback I noted was that the room noisy from the floor,ceiling and walls. Sound proofing would be a plus. January 4, 2013
Rated 5.0 out of 5.0 by Outstanding Staff The staff at this hotel is great. We have been staying here for several weeks and they are extreamly friendly and courtious every day. They make it a point to greet us by name every day when we depart and return to the hotel. They know and remember our preferences and go out of their way to make us feel welcome. December 19, 2012
Rated 5.0 out of 5.0 by very nice Stayed only one night but it was very uneventful, which is very nice. Have stayed at others that are noisier. I loved that the coffee pot was not in the bathroom as other HI have had. That just grosses me out. Amarillo very friendly and courteous staff. December 3, 2012
Rated 5.0 out of 5.0 by Thank You! This is a very nice place! All of you do a very good job! Keep it up! November 29, 2012
Rated 5.0 out of 5.0 by Excellent service at check in.. At check in, the staff was very helpful in putting our four rooms near each other. Received an upgrade which made having all 14 of us a great gathering area as we prepared for our Grandson's wedding!! November 25, 2012
Rated 5.0 out of 5.0 by Extremely large and clean room Largest hotel room I have seen in years. Very new hotel, clean and great staff. October 26, 2012
Rated 5.0 out of 5.0 by Great room and great price! This was a nice clean hotel. It looked like it was brand new. The room was very nice and the staff was very friendly. We got a great rate and just happened to stop there on our way back home to Illinois. We would definately recommend this hotel. October 21, 2012
Rated 5.0 out of 5.0 by Overall Best Holiday Inn Express experience yet!!!!!!!!!!!!!!!!!!!! The breakfsast was really great! Some of your locations do not offer gravy every morning some, perhaps not at all. This location offers it every day...and it was very good! The entire staff at this location should be commended for going all out to make their guests comfrortable. October 12, 2012
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