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Rated 4.2 out of 5 by 154 reviewers.
Rated 3.0 out of 5.0 by Average to Good We've stayed here many times over the past few years, all week-day stays. The first time we stayed, we were "upgraded" to one of their rooms that has a fridge and microwave (I assume because both my wife and I are Platinums), but subsequent stays were not. This was unfortunate because on at least the first subsequent stay we made some food choices based on the assumption that we would have refrigeration. We no longer make this assumption. Staff are uniformly friendly and courteous, and breakfast is the standard HIX offerings. There is a small but adequate exercise room which is almost always empty, which is nice. Try to get a room on the 3rd (top) floor. People stomp down the hallways and let their doors slam loudly and if you are on the first or second floor this can really be a noise nuisance coming from your ceiling. If you are at all sensitive to noise you won't be sleeping past 6am or so. It can be a little spendy for a HIX, depending on time of year and what's going on in the area, but that's down to the location and the lack of many competitors for this market segment there. November 9, 2014
Rated 4.0 out of 5.0 by Good stay We had a large block of rooms for a wedding. All staff was very helpful and friendly. They were very accommodating for our large group. I would recommend this hotel. October 22, 2014
Rated 4.0 out of 5.0 by Comfortable beds, friendly staff, good location Great alternative to Ultra expensive lodging real close to Napa. Five days of biking and wine tasting. Try the Silverado Trail if the traffic seems bad when heading back to American canyon. October 14, 2014
Rated 5.0 out of 5.0 by Best Management in Area We often stay at this facility, always with the help of the management in making our arrangements. We consider this our "home away from home" when we are in the area. Any issues, concerns, needs, etc. the staff has been excellent in handling. Often reading these reviews everyone is looking for something different, so let us say this is the safest, cleanest, most comfortable, accessible to food and shopping, location there is in the area. Their pool is always clean, and the hot tub warm and ready for relaxing. There breakfast choices are the same at all sites, but the staff breakfast staff far excels any we have come in contact with at other locations. October 9, 2014
Rated 5.0 out of 5.0 by Good Stay Hotel was ideally situated for the Nappa Valley area. The staff were extremely helpful and went 'the extra mile' for their guests, nothing was too much trouble. October 7, 2014
Rated 4.0 out of 5.0 by Love the Napa area Nice place for stay when you are in the Napa area. Easy access to hotel. October 7, 2014
Rated 3.0 out of 5.0 by Hotel Nice....No coffee, microwave or fridge! A very nice clean hotel, but no microwave, fridge or coffee maker. Made the whole experience bad.... October 3, 2014
Rated 5.0 out of 5.0 by Team Player Hotel! The hotel not only is a great stay, but the staff is friendly and has a "Team player" attitude. The manager on duty at the time, was a standout! His side by side management skills were noticed as he was not afraid to extend his self to his staff. The hostess in the breakfast area seen I needed ice and extended help in getting ice for me! Thank you for the great experience and at home feeling! The pool was a great plus with the California sun! October 1, 2014
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