Rated 5.0 out of 5.0 by jbs123 Love this place
I was riding in the Tour de Cure with my boyfriend and we needed an affordable place to stay in Napa. Those two things don't typically go and in hand. I am a rewards member and thought I would try the Holiday Inn. I got a great price and an amazing room. Tyler in particular helped me several times, locating places to eat and finding the nearest movie theater to go see Iron Man 3!! I will stay here again for no reason at all! Btw, give Tyler a raise, I work retail and his customer service is outstanding!
May 10, 2013
Rated 1.0 out of 5.0 by Gordita Gordita
The hotel is beautiful and the rooms are great however my experience with you was fatal. I made a reservation for 2 rooms (my cousin have a membership and i made my reservation with his code) and when i arrive at the hotel the girl of the front desk told me that i need to show a voucher, i din´t have any idea about the voucher (i have stayed with you in london, and many hotels in us and was the first time that i need to show a voucher for the special rate), after that your sistem did´nt accept my credit cards /(im telling your system because i used them the next day) and to no make a long story i spend like an hour making my checkout. It was the same thing for my checkout, and mu conclusion is that im not going to stay with you anymore.
April 28, 2013
Rated 5.0 out of 5.0 by Willish excellent hotel in Napa area
Had a comfortable room, clean ,quite, good size, quality tv channels.
April 18, 2013
Rated 5.0 out of 5.0 by Bill035 Tremendous Experience
Please extend my extreme thanks and appreciation to your team of professionals at the Holiday Express American Canyon. They were tremendous people and went beyond the call. Truly value added is within the individual professionals you have working at this Inn. Thank you for the opportunity to stay!
April 10, 2013
Rated 5.0 out of 5.0 by ToddClan Central Location
We enjoyed staying here! We had plans to go to Six Flags in Vallejo and also we took the ferry over to San Francisco. It was also close enough to Napa that we enjoyed an afternoon there. The beds were comfortable, the pool was nice, the motel was quiet. We will stay here again when in the area.
April 9, 2013
Rated 4.0 out of 5.0 by Jaxdad Vacation
I spend a lot of time in HIE all around the country. This one started out very nicely. I was upgraded when asked to be, the only issue was in some HIE a suite is actually a suite. I was surprised to find just a larger room and 1 TV, instead of 2 TV's and a separate sitting area. That being said, everything else was fine. One particular night my wife could not sleep because of persistent banging coming from what we thought was upstairs. After making calls to the font desk, the gentleman actually came up too the room and laid his head on the floor trying to figure out exactly where the noise was coming from. It was something that I was not expecting and was shocked to see. The next morning I was informed that I would be getting points back for the inconvenience we had experienced. It was nice to be treated that way without asking for it. The manager and the night desk man were fabulous to myself and my family, even making suggestions where to take my son for some birthday fun. Thank You.
April 2, 2013
Rated 4.0 out of 5.0 by Singleman90802 Good comfortable stay, except there was no soap.
As with all other Holiday Inn Express hotels, the Napa Valley one was also especially nice and comfortable. Enjoyed talking with the breakfast staff member who was really sweet. Only problem I had was that there was no soap in the bathroom when I arrived and because I was late for a meeting up in Napa, I had to wash my face and hands with shampoo. As I walked out of my room, I ran into a maintenance man who said he would make sure soap was there when I returned and it was.
Also was terribly distraught when I heard several weeks ago that the International Hotel in Cairo, Egypt that I had stayed at in 2007 and then owned by Holiday Inn was ravaged by rebels.
February 28, 2013
Rated 5.0 out of 5.0 by imfg34744 Hidden Treasure
Less than a 15 min drive to downtown Napa, makes this property a hidden treasure. Staff was fantastic!!
February 23, 2013