Rated 4.3 out of 5 by 289
Rated 5.0 out of 5.0 by ninas review very nice hotel but wish they had more comfortable beds and pillows
I loved the breakfast and the hotel is very nice and pretty with convenient things like restaurants within walking distance but the beds are not very comfortable. pillows were not comfortable
November 17, 2015
Rated 3.0 out of 5.0 by seminolefan74 Very average
The bed was comfortable, but that's about it.
Guest in all rooms were incredibly loud as if the walls were paper thin.
No fridge in the room.
Outside was also very noisy due to being right beside a lot of restaurants.
Would probably look at staying at another IHG property that's more secluded and has fridges in the room.
November 15, 2015
Rated 3.0 out of 5.0 by Ernest55 More complaints than praise
The hotel was very busy for our first night's stay and the staff seemed harried and unprepared. The hotel is clean but, really, not up to the standard I've come to expect from Holiday Inn Express. The first night our neighbors left their TV on and complaints to the front desk yielded no remedy. No sleep till they woke at 5 a.m. and turned it off. The breakfast room was full of loitering guests while others stood trying to eat. Additionally, both food and service items were out of stock (isn't that the reason for reservations?). Anyway, we'll likely stay here again because of the proximity to the Napa Valley Wine Country at a reasonable price. That, and the fact that I rarely refuse hotels and restaurants their opportunity for a second chance.
November 14, 2015
Rated 3.0 out of 5.0 by ggnn many problems
When we checked in fpr three night stay, the TV did not display channel numbers and clock was 20 minutes fast. Both problems were fixed next day after telling front desk but should have been checked and fixed after last guest checked out. Shower curtain was to short and would not stay in tub so bathroom floor flooded when taking shower. Bathtub grab bar was at wrong end of tub. Access to it blocked by toilet and shower controls.
Staff was slow to refill breakfast items when they ran out. Never did get a banana. Did not get newspaper delivery to room on Monday.
November 13, 2015
Rated 5.0 out of 5.0 by Cwahoo Great Friendly Staff
The staff here was wonderful. Very helpful in planning what to do in the area. Lots of information and ideas. A
November 10, 2015
Rated 5.0 out of 5.0 by Calsafe Great Location
Nice upgrade for the night. Just the right distance for my business in Novato.
November 7, 2015
Rated 4.0 out of 5.0 by Paulino33 Wine trip 2015
Very comfy bed, close to Napa without the very high prices
November 7, 2015
Rated 5.0 out of 5.0 Great value for your Dollar
The Staff was extremely courteous and helpful. My check-in took less than 3 minutes and my room was clean and appealing. Great place to stay and a very welcoming environment.
November 4, 2015