Rated 4.1 out of 5 by 107
Rated 3.0 out of 5.0 by Songyop New staff education
Your welcome moments toward IHG Platinum member was more than good Overally satisfied but laundry service.
I called "0" to ask for laundry bag and collect 2 dress shirts on Friday night when I arrived and the call taker said "Yes", but no one came to the room for 2 houts time and I went out to meet one of you cleaning staff and he kindly brought me a plastic bag saying just bringing shirts tomorrow to the reception.
However, when I brought to the reception on Saturday morning, your reception said "NO Laundry service on weekend". I said if this was the case you had a chance to tell me the night before, when I called your reception and also from your cleaning staff. And even worse was your laundry checking list said, service would be available from Monday to SATURDAY.
She doesn't really seem to listen my words at all, just kept saying we, Holiday Inn, would not accept any customers' laudry on Saturday. I was getting upset..
Then one of your staff, seemingly higher ranked one, came out and helped me while making a phone call to the contracted laundry provider whether it worked or not.
And she made it and apologized me for the unconvenience.
At least, your staff should have tried to understand me first not saying just your policy though your printed laurdry check list says you take it on Saturday.
If she is a really novice, then the first one is to ask experienced colleagues first rather repeating official policy, and reprint your laundry check list if you don't really provide the service on Saturday. Hope she is not lying.
July 10, 2014
Rated 5.0 out of 5.0 by 0veron16 Very clean hotel and Friendly Staff
My family and I stayed here on a trip to San Francisco and Sebastopol. The Hotel was easy to find and located in a very beautiful area. The Staff had everything ready when we walked in and was very friendly. The price for a weekend night is a bit high but the hotel was nice. I would recommend staying here is you are planning a weekend in Napa.
July 8, 2014
Rated 5.0 out of 5.0 by glj123 Good Place To Stay For a Good Price
We chose this hotel because it was more affordable than a lot of the Napa hotels. We were very happy with our choice. The rooms were nicely decorated and clean. The hotel is not far from the center of Napa, so we had easy access despite not being right in town. The staff was friendly. They have a free continental breakfast that had a good variety, although I wish they had some more fresh fruits and the quality of some of the choices was not too high, but the basics were there and edible. Overall, I would recommend staying here if you do not want to pay the very high rates of the napa hotels, but still want a clean, nice place to stay. We were happy with it.
July 2, 2014