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Rated 4.3 out of 5 by 185 reviewers.
Rated 5.0 out of 5.0 by Above and Beyond The physical facility is what you expect for HIE. It was clean and well cared for. What makes this hotel stand out is the staff. We were in and out three times over two and a half weeks because i combined a work trip with some vacation time. Each time they helped store the luggage we didn't need, which changed each move. They provided info and were helpful and tolerant of the craziness that was this trip, even tho I know we made their jobs harder. I extend my thanks to the desk staff, the shuttle drivers and to housekeeping. August 15, 2014
Rated 4.0 out of 5.0 by Clean rooms and nice breakfast Hotel staff was friendly and seemed to enjoy their work August 11, 2014
Rated 5.0 out of 5.0 by Loved our stay except for the airport shuttle This was a very nice hotel and my spouse and I would recommend it to friends and associates. The hotel and room clean and well equipped. The breakfast room was really nice and the food offerings were quite diverse. The only complaint was that the airport shuttle only ran every hour and we missed it by about 5 minutes. Perhaps they should post this in the lobby so that patrons are able to note this on arrival. Another person was waiting for the next shuttle also but decided to take a taxi which my spouse and I also did. The front desk was most gracious in obtaining one for us. August 9, 2014
Rated 5.0 out of 5.0 by Helpful staff Check-in staff very couteous and helpful. Held my room for late check-in, ackknowledged my Gold staus, and quickly signed me up for the early morning shuttle to the airport (which was on-time). August 5, 2014
Rated 4.0 out of 5.0 by Affordable and clean This Holiday Inn is a bit less "fancy" than I've seen at most HIE hotels, but certainly was affordable, considering that it was Anchorage in July. The door to my room didn't always latch completely, so I came back from business meetings one day and found the door to my room slightly open (from the housekeeping staff having been there earlier) - thank goodness, nothing was missing. Also, the housekeeping staff never did clean the coffee maker in my bathroom, nor replenish the coffee supplies, in all six days of my stay... :( August 5, 2014
Rated 2.0 out of 5.0 by Not too bad The hotel is very clean, the bed was very comfortable. But the air conditioner quit blowing cool air about 4 hours before we left and the room became miserable, but since we were leaving, they would not discount the room, nor compensate in a caring way. July 30, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Anchorage, AK Good free hot and cold breakfast. Restaurants, as well as franchise To-Go places, are in walking distance. Bring your bathing suit for a large hot tub and large indoor swimming pool. Small gym, but machines are enough to work-out on. July 30, 2014
Rated 5.0 out of 5.0 by Excellent Place to stay We came in very late from a long flight from New Jersey. Since we had been awake for nearly 24 hours, I was a bit cranky and we had a little trouble with the van driver getting confusing directions about where to pick us up. Am willing to brush that aside as the desk clerk apologized and gave us a great room away from activity. The breakfast buffet was one of the best I have ever had for a hotel of that price category. July 30, 2014
Rated 5.0 out of 5.0 by Great place I stayed here on my first trip to Alaska, arriving at nearly midnight in what was nearly broad daylight. My check in was easy, and the room got nice and dark. The next day I was impressed to see that small things made the breakfast better than what I used to expect from HI Express--Chobani yogurt, nuts, and really good coffee, in addition to all the other stuff I normally don't eat. The shuttle to and from the airport was easy and very quick. The highlight for me was that I left a personal item in my room when checking out, and the staff were very helpful in getting it sent back to me. The main housekeeper had been very friendly on several occasions during my stay, and I was even more grateful to her after receiving my item safely in the mail. The price is extremely high for this room, but I assume that's the nature of things in Alaska during the summer. All in all, I had a great experience. July 29, 2014
Rated 3.0 out of 5.0 by Adequate but...... While the service was good some features were annoying. The internet was poor. The pool was too small. The fitness room was very hot and poorly supplied (no wipes for machines or towels). Smoking allowed on grounds so people were smoking near my room. The A/C makes it very cold for the bed near the window. July 29, 2014
Rated 4.0 out of 5.0 by Vacation 'home' Holiday Inn Express in Anchorage was a delightful homebase for us as we began our Alaska tour. the location was convenient to restaurants and city highlights. We appreciated the airport pickup service. July 27, 2014
Rated 4.0 out of 5.0 by quick stay Expensive for a Holiday inn-great shuttle service,not bad breakfast very close to airport July 26, 2014
Rated 5.0 out of 5.0 by wonderful and relaxing stay My stay was very positive. Everything was very clean and the staff were extremely helpful with any request I had. I would definently stay there again. The hotel is close to the airport and provides a shuttle' July 25, 2014
Rated 5.0 out of 5.0 by Very well run Hotel Very well run ....great staff.....housekeeping staff amount the best I have experienced at a Holiday Inn ....... Breakfast was really nice. The downside....this place is very expensive ....but then again it is Alaska in July. July 24, 2014
Rated 5.0 out of 5.0 by Breakfast Room and a great staff The staff were more caring - Jerry had a stroke last year - we could not make the trip...they took care of him and he was happy for their efforts - he tipped them. Everything about Holiday Inn Express was excellent. July 24, 2014
Rated 3.0 out of 5.0 by Comfortable Room and Great Service The Staff was very accomodating and willing to make our stay a good one. There was a good variety of breakfast items. I would recommend you have more meat choices for vegetarians such as vegie sausage links. The turkey patties did not taste good and are not vegetarian. I had a problem with the laundry room...not enough working machines. There is only two dryers and one was broke during our first five day stay and still broke when we came back for four more days. Also, one of the washers lid locked before I could get my clothes in it. The instructions did not clearly state this would happen. July 18, 2014
Rated 5.0 out of 5.0 by I will not only recommend but I'll stay there any time I'm in Anchorage! I spend more than half of each year in hotels for work and occasionally for vacations. If all hotels and staff took the pride that this group does, staying in hotels would be a pleasure. This is one of the cleanest hotels I have stayed in and I cannot say enough about how helpful and kind the staff there is. Truly a pleasure staying there and worth every penny!! July 15, 2014
Rated 4.0 out of 5.0 by Tim Family Anchorage Good Hotel and we enjoyed the stay. Average breakfast. Room could be cleaner. July 15, 2014
Rated 4.0 out of 5.0 by no Recognition for IHG® Rewards Club Members front desk told me I should receive 500 points (as platinum member) - never got it July 14, 2014
Rated 3.0 out of 5.0 by Nice room but long wait Be flexible for a short staffed experience. We waited at the airport for 45 minutes for complimentary shuttle. Only 2 people working as shuttle driver and front desk. Room was attractive, comfortable. Dining area typical of any that offers continental breakfast. Plenty of food at breakfast. No manager on hand to help with issues. July 14, 2014
Rated 4.0 out of 5.0 by Great location! Clean, good rooms, reasonable prices and a great location. Close to many restaurants and easy access. Parking is tight, but adequate, and the staff is great! July 14, 2014
Rated 3.0 out of 5.0 by Clean and modern The rooms are quite spacious, modern and clean. Beds are comfortable, however, the pillows are lumpy. The air conditioner was very loud, so I slept better with the window open and the air conditioner off. Breakfast is pretty typical for a hotel like this, not that great, but free. I would stay here again, as I appreciated the free internet, friendly and helpful staff, modern and clean rooms. My rating of this hotel is somewhat low because there were problems with my first room, hence I did not sleep well that night. However, the staff were very responsive and moved me to a nice room where I was able to sleep comfortably for the rest of my stay. July 14, 2014
Rated 4.0 out of 5.0 by ACKNOWLEDGMENT I wanted to compliment the check in staff for recognizing a long term member to IHG Program-- they acknowledged my loyalty to the IHG Rewards Program and the number of nights I stay within the IHG Brand over the past several years. I was honored and thanked the staff for acknowledging that loyalty-- This type of recognition does not happen often enough within this brand of hotels-- loyalty to the brand-- by its members-- some locations could care less- it is about the rate and body count or room count and acknowledgement of the "loyalty to the brand" is never mentioned or even considered in some locations-- what a shame- Thanks again to the staff at this location- greatly appreciated! July 13, 2014
Rated 5.0 out of 5.0 by Almost like staying in home. This was a long stay for me - but it was almost like staying at home. The employees were very courteous and helpful and always ready to serve with a smiling face. July 10, 2014
Rated 5.0 out of 5.0 by My Experience As always, my stay at any IHG hotel was wonderful! The staff is always on point in ensuring that we are taken care of in every aspect of "customer service!" Sleep quality is only rated at a 2 because of the time of year. There is light for some 20 hours. Even closing the shade did not keep it out of the room. That is no fault of the IHG; just the nature of the beast. I just happen to be someone who must have total darkness. I am sure when I go back in January I will not have that issue!! Keep up the great work! P.S. I would like to recommend that smoking not occur just outside of the front door. Once it is in our clothes, we carry it with us throughout the day. Not a good thing in my estimation. July 7, 2014
Rated 5.0 out of 5.0 by Stay their a lot The summer price was high but I new that was going to happen. Rooms were clean and the people were always nice to talk to. July 6, 2014
Rated 5.0 out of 5.0 by Great " as always" You just cant beat HIE. The rooms are very clean, Comfortable and quiet. And the breakfast is great July 4, 2014
Rated 5.0 out of 5.0 by Nice and clean It was a pleasant stay. The breakfast offerings were limited but we did hit the end of the breakfast run. Pastries were cold without any found option to heat them. Great coffee June 29, 2014
Rated 5.0 out of 5.0 by Comfortable room The holiday inn is well located with easy shuttle service to the hotel. The lobby is cute and room was comfortable with good black-out shades (important in Alaska in the summer). The pool was small but my family had fun. Attentive staff. Our family of 4 was comfortable. June 29, 2014
Rated 5.0 out of 5.0 by Nice Hotel This was the first time I spent a night at the HI Express in Anchorage. I have spent nights in Anchorage in many different hotels. Overall, I believe this was the best experience with a hotel in Anchorage. June 26, 2014
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