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Rated 4.3 out of 5 by 171 reviewers.
Rated 2.0 out of 5.0 by Not on par with other Holiday Inn Express properties I've stayed at many Holiday Inn Express hotels, and this was by far my worst experience. 1) Allotted Room in the basement, next to the hotel office with constant chatter and noise among employees. 2) Fitness center has no ventilation or air conditioning. Was suffocating to use. 3. Pool was out of service. 4. Fruit options at breakfast very limited in quantity and variety. August 7, 2013
Rated 5.0 out of 5.0 by Love the sun deck I've stayed here before and they continue to improve. They have a new deck area outside with tables & chairs and it was great to be able to enjoy the sunny weather. I also want to point out the excellent housekeeping staff. Dusan was one of the housekeepers during this stay and his attention to detail and excellent customer service contributed to a wonder stay. Thanks! August 1, 2013
Rated 5.0 out of 5.0 by expensive per night nice place but expensive, anchorage is very expensive to stay there, its like Orlando florida except no amusment parks. July 30, 2013
Rated 4.0 out of 5.0 by staff very good, clean rooms, very nice hotel,good staff,clean rooms, near the airport,i would recomend this hotel. July 22, 2013
Rated 5.0 out of 5.0 by Good place to crash after a long flight, long hike Good location, good breakfast (one could load up on the standard fair that they have and skip lunch to go cheap, we did). Comfortable rooms. Airport shuttle service was timely and complimentary. Probably the best pickup service I've encountered. Hotel was a bit expensive, but, it is Anchorage. Considering they saved me paying for a cab two ways (airport and back) and eight (4x breakfast and 4x lunch) meals, It was probably a fair trade. Works for me. My only complaint: I wasn't recognized as a platinum member. At HI Express in general, I feel as though not being recognized as a platinum member is becoming more common. It has happened at 3/3 HI Express's that I've stayed since April. July 22, 2013
Rated 5.0 out of 5.0 by Accommodating Service The staff was great providing recommendations for dining and transportation. They also did a great job getting us a 1/2 day room and rate following our adventure in Kenai with a tour company. It meant a great deal to my group to have a place to clean up from white water rafting,and to relax before getting on airplanes for 12 hours. July 19, 2013
Rated 1.0 out of 5.0 by Not very good... I booked for five people from the IHG system, and I supposed they would give us a room for five people. But they didn't, even there was no additional bed that could be added. That's awful. Don't recommend this hotel. July 18, 2013
Rated 4.0 out of 5.0 by Always glad to check into a Holiday Inn Express The free shuttle service from the airport was great especially at 1:30 in the morning. It's always good to check in at a Holiday Inn Express. Breakfast was plentiful and a good variety of items July 11, 2013
Rated 3.0 out of 5.0 by Stay in Anchorage It was a nice visit somewhere I would sty again. Pillows need to be updated other then that very comfortable stay thanks, July 7, 2013
Rated 5.0 out of 5.0 by Close to airport and good breakfast Quiet and close to airport. if you have a car, a great place to stay July 6, 2013
Rated 2.0 out of 5.0 by Very disappointing from previous stay Called ahead and spoke with staff about late check-in and accommodation for packaged frozen fish being brought back to hotel. Everything was ok. When arrived, room requested in advance was not available, was not offered or provided with usual Elite member service. Was told that we needed to go to another hotel (which was nicer and happened to have a better room rate) to have our fish stored over night. There appeared to be poor communication between the day and evening staff at the front desk. The stay a week earlier was much more pleasant. July 1, 2013
Rated 5.0 out of 5.0 by Super Renovations This hotel has always been in good shape but they have rennovated the rooms again. New furniture, modern wall accents, even new granite & sinks in the bath. It definitely looks like they paid extra for a designer. Great job! Although the rooms have been improved I keep coming back here because of the wonderful staff. The front desk was helpful in allowing me an early arrival after my plane arrived early. The housekeepers & breakfast personnel keep everything immaculate. Thanks! June 18, 2013
Rated 5.0 out of 5.0 by I can always count on a great place to stay! These hotels are so clean, neat and in good repair. The people are very helpful and I feel I can ask for anything and they are willing to work with me. June 16, 2013
Rated 5.0 out of 5.0 by convenient to airport and great breakfast Close to airport and clean rooms with comfortable beds. Breakfast fare was great with a change in main entrées and good variety each of two mornings we stayed. Staff attentive and responsive to any concerns. June 11, 2013
Rated 5.0 out of 5.0 by Good location and comfortable beds They had move to us to another room as air conditioning didn`t work and they did it quickly June 9, 2013
Rated 5.0 out of 5.0 by Love the renovations The rooms have been renovated & have new furnishings. I especially like the many electrical outlets. This has always been a problem at all hotels, now this HIE has added outlets and all the new lamps also have heavy duty outlets in their base. I used the shuttle this time since it was just a overnight stay. Both drivers were friendly & knowledgable. May 30, 2013
Rated 1.0 out of 5.0 by Overall Experience I have been staying at this property for over a decade. This property has never been in this poor condition in over 10 years. The staff is unable to post invoices or help a Platinum customer. I have been very disappointed in my last stay, each time I stay at this property the staff degrades. I have stayed at 2 different times this year alone. The bathrooms are in poor conditions the amenities are poor. The only thing that was a positive was the excellent job the person in the breakfast location, she was excellent in performance and personal attention to customers. May 27, 2013
Rated 5.0 out of 5.0 by Living the dream :) Living the dream : The team made me feel like a king outstanding place to stay I live it very cool , awesome crew thanks keep up the great job. May 20, 2013
Rated 5.0 out of 5.0 by Extra mile service We used this hotel for our out going flight and our return trip before going home. We left at 4 AM and the staff was excellent and very ready to put us in an easy to leave room without disturbing other guests. We arrived at 2 AM on our return and the room was once again an easy to get to room and ready for us. We were able to get a good nights sleep that morning also. The service of the front desk was awesome. They even offer us snacks when we checked in so late at night. Thank you Holiday Inn Express. The location of this Holiday Inn is awesome for air travel and there is a Village Inn and a Wendy's within walking distance. May 19, 2013
Rated 4.0 out of 5.0 by Nice rooms The rooms have been remodeled and are very nice. Thanks May 18, 2013
Rated 4.0 out of 5.0 by nice place Nice hotel but internet dropped out repeatedly in room. Service is very good. Friendly staff. April 10, 2013
Rated 5.0 out of 5.0 by Repeat Stay I really enjoy staying here. I must mention the staff that works the breakfast / dining room, they are always friendly and extremely helpful and keep the area clean. The choices of breakfast items are extensive and of high quality. April 5, 2013
Rated 5.0 out of 5.0 by Wonderful Stay The staff was friendly and helpful. I stayed 5 days and Aminta was the housekeeper for my room which she kept in immaculate shape. The whole staff makes you feel like family. I will definitely stay here again. April 3, 2013
Rated 5.0 out of 5.0 by Great Room and Super Great Breakfast I stayed at this hotel on my way out to Adak, Alaska. While it was a brief stay, it was very comfortable and my room was very nice. The hotel was very clean, the staff very friendly and professional, and the breakfast was hearty, healthy, and delicious. I would like to make a special shout out to Jovie and her co-workers in the breakfast room for preparing the most delicious breakfast ever! She is very friendly, always has a smile on her face, and she looks like she enjoys her job. Thank you Jovie for helping to make my stay one to remember! April 3, 2013
Rated 2.0 out of 5.0 by Lazy/inefficient staff The housekeeping was particularly lazy. I stayed almost 3 weeks and after the first couple days they stopped cleaning. My housekeeper most of the time was "Lika". She didn't even come in some days. I had to ask the front desk for soap and towels. The breakfast room kept running out of fruit, oatmeal, and coffee. How do you run out of coffee?? A few times the garbage was overflowing too. However, the room was spacious. The pool and hot tub were maintained and a great place to relax after skiing. The stationary bike was broke in the fitness area but the treadmill working fine. Aesthetically, the hotel was beautiful. I loved the taxidermized animals and the fireplace in the reception area. From someone from the lower 48 it was very Alaska. Also was a good deal for the price especially considering the good locale. March 30, 2013
Rated 3.0 out of 5.0 by Nice, but airport shuttle is lousy. Nice, clean, comfortable, close-by place to stay for a night. However the airport shuttle experience leaves a lot to be desired. On pick-up it can take up to 20 minutes for the shuttle to arrive. When it's 10 degrees and windy that is a long time to be standing outside waiting. And if you're not out there when they pass by, forget about it. You can just start the wait over. Then when you do get picked up it is a 50/50 shot on whether you go straight to your hotel or first to the Microtel which shares the van with HIE. And from the Microtel they always take the long way around to HIE. I'll never understand that. Then in the morning they have a set schedule for shuttles to the airport. Odd times too. And sometimes their set times just don't work out right so you end up getting to the airport wayyyy early. For this reason, the shuttle alone, I just can't stay there anymore. There are too many other choices in the same area. March 24, 2013
Rated 5.0 out of 5.0 by Great Anchorage Getaway Holiday Inn Express has the best breakfast ever. All kinds of choices for the Gluten Free as well and those who aren't. Thankyou for such a wonderful experience March 24, 2013
Rated 5.0 out of 5.0 by What a Great Place to Stay While in Anchorage! Excellent hotel pick-up service from the Airport with Ben the driver, a local guy with loads of information and a super great attitude! Check-in was super fast with friendly staff, a great room with a view, and the breakfast the next morning was second to none. While enroute to Adak Island, this was the perfect rest stop before the final journey. Great job Holiday Inn Express! I'll be back! March 9, 2013
Rated 4.0 out of 5.0 by good room liked the room. parking seems a little limited, but we got in late and did find a place to park. Hoping to get the same room next time. We requested and fan and they did get one for us. Loved the water pressure in the shower. Breakfast didn't look that appealing to my husband, but he had his heart set on Gwennie's down the street. February 28, 2013
Rated 5.0 out of 5.0 by Back Again for Another Stay This Holiday Inn Express is one of the best, so I keep coming back. Check-in & check-out was fast and efficient. They are upgrading their rooms and I stayed in one. This property is kept-up to a high standard. February 23, 2013
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