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Rated 4.3 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 by Very nice Our stay was very nice! Pool area was under construction although the pool was open. July 21, 2014
Rated 3.0 out of 5.0 by A Little Surprised We have stayed at this hotel on several occasions and have always been pleased, so I was a little surprised when we arrived around 1:00 to see if we could get an early check in and was told no. It was kind of hard to believe that by 1:00 there were no rooms available. As a Platinum Elite member, I have always been able to check in an hour or so early with no problems but the young lady at the desk was very clear that we would not be allowed to check in until 3:00 or so. When we came back at 3:00, she offered me a "snack pack" or "1000" bonus points for being an elite member. I chose the points, but as of now still haven't seen them post to my account. I have stayed at 2 other Holiday Inns since and the points they offered were posted within 24 hours of my stay. So...........on top of the "not so pleasant" welcome we received when we arrived, we also didn't get the points we were promised. I'm very surprised considering we have never had any issues at this holiday inn in the past. Maybe there is new management? Or just new staff that just don't meet the standards I'm used to receiving from Holiday Inn Express. July 16, 2014
Rated 5.0 out of 5.0 Great free breakfast They provided free Chobani yogurt, bacon or sausage, eggs, coffee, fresh fruit, granola, cereal, etc. and it was all so amazing that we has late lunches every day to make up for how much we ate for breakfast. The staff were very helpful and friendly when we asked them what to do in the area--we were there for a wedding and didn't know the area at all. July 10, 2014
Rated 5.0 out of 5.0 by Construction over yet? I always enjoy my stay, but not happy with the construction in the pool area underway. For a week nothing was even worked on. A big black tarp to look at, extremely hot in there and the pool wasn't cleaned. Some guests kids had put chairs, caution signs in the pool...they should be held accountable. Your staff should do a walk about a little more and check on this. My king suite was right outside this area so I saw it daily and reported it daily. July 10, 2014
Rated 5.0 out of 5.0 by Friendly front desk Everything was just as promised. Mr. Williams at the front desk was friendly and helpful. My daughters, mother and I thoroughly enjoyed our stay and visit to the casino. July 7, 2014
Rated 5.0 out of 5.0 by Our Yearly Stay at HI XPress Anderson When making travel plans each year we always make our reservations at Anderson, IN. first. The hotel has always been 100% in friendliness, cleanliness and safety. And the choices of restaurants for dinner are great and plentiful. Our room is always neat, clean and supplied with all our needs. We prefer a FIRM mattress, but what is available is fine and clean and we get a good nights rest. But what is the deal with the pillows? They are horrible, uncomfortable and SMALL !!!! You don't need to provide 4, 5 or 6 pillows if you offered 2 pillows of quality and average firmness. July 6, 2014
Rated 5.0 out of 5.0 by Outstanding Staff Just because of your staff I would recommend this establishment. First, let me express how much Jessica and Holly, your front desk staff, have made me feel welcome and have gone above and beyond to assist me. Their kindness, professionalism, and willingness to assist me was outstanding! They catered to my needs and always made me feel special. Second, Bonnie, the head of your housecleaning department, was AMAZING! From day one she greeted me, asked if their was anything I needed, and made sure I had everything in my room, everyday. Her staff was always friendly and she went above and beyond everytime she saw me to be sure I was adequately taken care of and that her staff did the same. All three of these ladies deserve to be praised because without them, my stay would have been just another stay in another hotel (and I travel for work A LOT!). THANK YOU LADIES! And thank you Holiday Inn Express for my outstanding stay with your establishment! July 3, 2014
Rated 5.0 out of 5.0 by Great Experience The desk staff was exceptionally good. They went out of their way to ensure I knew where everything in Anderson was, how to get to Ball University, and treated me like a Platinium member. The room carpet had a small stain, but it was just a discoloration, and I can live with that. For the money, the value I received exceeded my expectations. July 2, 2014
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