Rated 4.0 out of 5.0 by saleslady Great people and great service
I travel a fair amount for work and always try to stay at Holiday Inn Express properties. This location is one of my favorites. The room is always clean and comforatbale and the people are always friendly and accommodating.
May 21, 2013
Rated 4.0 out of 5.0 by BigDaddyB Ball State Graduation
First off let me say our experience was pretty good. You always have to be careful when making reservations online, due to the fact of getting a lower rate....you pay for it when you book it. Check in was good, we were on the first floor (not what we wanted but it was good.).
The room was very good, average size bathroom (I think you should at least put 4 towels in the rooms though). The hot tub, was GREAT. Very relaxing in the room, with a view of the TV also. Had the microwave and fridge (fridge was GREAT).
Plenty of TV channels....although it got a little confusing if you went through all the channels and started over......the channels were different. I understand for HD I guess...but not a third time. That might need to be checked in that room or offer an updated channel listing. Took me 2 nights to figure out :)
Wireless worked great, lighting in the room was good.
The bed was not the best, that would get a fair rating due to comfort and the pillows were "ok".
An excellent part was that the AC worked GREAT. Nothing like sleeping in a hotel room and the AC not work good and it's hot and the room get stuffy with no air circulating.
Shuttle for the race track is also available via the track, just ask the front desk. On a week night, they were there in 10 minutes and less than 5 minutes to take us back.
We were in town for our son graduating at Ball State. Good rate here compared to Muncie for graduation.
We are coming back the week of 5/22 for his wedding for 4 nights. I travel a lot for work and for me to pick the same hotel again for leisure and not driving to Indy should tell you this is a good hotel.
May 13, 2013
Rated 3.0 out of 5.0 by grysmom breakfast was disappointing all weekend
The hotel itself was OK, though they had no handicap accessible rooms available and we have a person in a wheelchair. There are no fridge/microwaves in the rooms! My son uses a medication and when I asked about the availability of a fridge in a room, I was told I could put his medication in the milk fridge in the breakfast room! (we ended up having to ice it in the sink because I was not leaving it in a public place!) Breakfast was not like we had at other holiday inn express hotels and we travel a lot. First day, egg omlets were overcooked and dry. There was bacon and biscuits but no gravy. No waffle machine, pancake one instead but it was broken down, so our son ate cinnamon rolls and bacon only. Day 2. Biscuits and gravy but no sausage or bacon, we were told that they are only allowed to put out eggs and one kind of meat and the sausage in the gravy counts as a meat. They were out of cinnamon rolls, pancake machine still broken. The people there were very nice, but they need to get a grip on whoever orders the food and decides on the menu because we could have stayed a lot of other places for the same or less money, that had better breakfast.....OH THERE IS NO HOT TUB IN THIS HOTEL. Thought all H.E. that had pools had a little hot tub too. Our room smelled like cigarettes, when we had to sign a form that said NO SMOKING or you will be fined. Also signed a pet free hotel form, and heard a little yippy dog all evening. Not the best HIE stay we have ever had that is for sure!
May 11, 2013
Rated 5.0 out of 5.0 by NavyVET2012 Very Impressed
I was very impressed with this location. It was a straight shot to Hoosier Park if you have time to spend a little extra and hope to make a little extra too! Workout room was nice! Living quarters was also nice, and the staff was very friendly. Would recommend this location to anyone in the area.
May 9, 2013
Rated 1.0 out of 5.0 by jessldjj BEWARE of the HORRIBLE Customer Service
My Husband and I stayed here while we were in town looking at some real estate. The first room we were given smelled like smoke. Company policy is the front desk have to come up and smell it. Well after about 15 minutes someone came up and smelled the room and we were given another room. All was well, we were tired and it was late, but things happen and we were glad they corrected the issue. Since we were given another room, the front desk clerk forgot to cancel the other room and then charged us for the 2nd room as well. This is where it went down hill. I spoke to them twice in person over the course of our stay and had to call FIVE times over a 2 week period. I was promised call backs and no one ever called me back. I was always told that, "only the General Manager could take care of the issue and reverse the charges and she was not in right now." Finally, and let me reiterate, 2 WEEKS later, they took care of it and then I was put through to the General Manager to leave a voice mail because the 5th time I called, I asked for a free stay or room upgrade for the next time we were in the Anderson area. No one returned my call, yet again. Absolutely unacceptable.
We had reservations and stayed there the 2/12-15 and then again on 2/17 & 18. We booked in advance through a 3rd party booking company, so it was already payed for, otherwise we would have cancelled our reservations and gone elsewhere.
Go anywhere.....but here.
May 7, 2013
Rated 5.0 out of 5.0 by zebalj Great Facility
The handicapped enabled guest room was clean and adequately modified. I felt safe while staying there and will definitely stay at this hotel again when I am in the area.
April 21, 2013
Rated 5.0 out of 5.0 by erikal Very pleased with hotel
We were pleased to find a clean, comfortable room for a good price. The beds and pillows were comfortable, bathroom was clean. Very nice lobby area, breakfast area and fitness room. Good breakfast for most people. Will be staying here again.
April 10, 2013
Rated 4.0 out of 5.0 by elke123 great service
housekeeping was excellent,made us feel at home for 4 weeks
April 10, 2013