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Rated 4.3 out of 5 by 115 reviewers.
Rated 4.0 out of 5.0 by Breakfast/Staff It would be nice if the breakfast bar would start about 6AM for us early risers. I saw quite a few guest including myself that left because the breakfast was not ready. Also my receipt was not slid under my door when I left at 6:15 AM so I did not get express checkout. The desk clerk said that she is to busy to get them out any earlier than she did. When I was wanting to check out she was not available at the front desk so I had to wait on her to show up. Then she acted mad and I had to wait to get my receipt printed for a few minutes. Other than that it was a good stay. August 19, 2013
Rated 4.0 out of 5.0 by Delicious Breakfast and great, friendly staff We stayed three nights. Everything was fine. We would stay there again. August 18, 2013
Rated 5.0 out of 5.0 by Great HI! We arrived very late and we were tired. Check in was a breeze. The room was very clean and everything was as it should be. I wondered why the road was so noisy, but discovered the next morning that our window was open just a crack. Wish I had checked that the night before. Breakfast was fantastic. I have several allergies, but I had no problem finding plenty to choose from. We didn't use the pool because we were just passing through. Everything that we saw and experienced, though, was great. We were traveling with young children and they enjoyed the stay as well. August 17, 2013
Rated 4.0 out of 5.0 by Good service. Not very comfortable The 2 queen suite room was not as spacious as we saw in the website. But the service and breakfast was good. August 15, 2013
Rated 3.0 out of 5.0 by Great if it wasn't for the noise We were given a free upgrade to a larger suite, which was nice since we were traveling with kids. However, the room was at the very front of the hotel right above the front doors. We could hear the music being played right outside the entrance, and we could hear every time someone went in and out of the front doors to the hotel. Our room was also right next to the ice machine, which was very noisy as well. Needless to say, with kids waking up every few hours due to all the noise, it was not a restful night. I'm sure a room facing the back of the hotel would have been much better. August 14, 2013
Rated 5.0 out of 5.0 by Great room, awesome staff We came in from Ohio and the pool was great, the staff was excellent, breakfast was wonderful. I would recommend this hotel to anyone. Nice rooms, my father-in-law said that it was the best nights sleep he's had in a long time! August 12, 2013
Rated 5.0 out of 5.0 by Plush room and great accomodations. Room was very nice and clean. Excellent furnishings and was surprisingly quiet. Breakfast had the nicest selection of food that we have encountered in a long time. August 8, 2013
Rated 5.0 out of 5.0 by Great Service, Comfy Bed, Nice clean Swimming Pool Staff was great and even upgraded our room before we got there because we were priority club members. They treated us great. The lady at the front desk when we checked out gave my little daughter animal cracker to eat on the way home. She loved it. August 2, 2013
Rated 5.0 out of 5.0 by Great place to stay This hotel is in a convenient location near the interstate. The room was clean and comfortable and the staff was helpful and friendly. There were many restaurant choices nearby. July 16, 2013
Rated 5.0 out of 5.0 by A Good night! Excellent room with an awesome bed with high quality bedding. In addition, breakfast was excellent! July 16, 2013
Rated 5.0 out of 5.0 by Very friendly staff Upgrade without request, warm cookies upon arrival with flavored water drink.. yum. Very nice room and excellent breakfast. Also enjoyed the pool, no hot tub however. July 10, 2013
Rated 4.0 out of 5.0 by Top Notch Service The service and atmostphere is outstanding. The breakfast room is clean and well kept. The food buffet is fresh, hot and well supplied. The staff, including housekeeping, is very personable and even called me by name- impressive. July 8, 2013
Rated 5.0 out of 5.0 by Well Pleased We were very happy that we were able to extend our stay by one day as the business meeting was changed to a day later, We had very good service every one was friendly, and helpful. July 4, 2013
Rated 5.0 out of 5.0 by great experience My daugherts and I were on a long trip from Texas to Michigan to attend my grandson;s wedding. We came to this hotel in the middle of the night. The hostess was excellent and the rate was unexpected, very reasonable. Thank You July 4, 2013
Rated 5.0 out of 5.0 by Great experiance The room was very clean, easy check in and out. Staff was very friendly and helpful. July 3, 2013
Rated 2.0 out of 5.0 by Horrible Room The room smelled as if someone had smoked in it for the past 20 years. Shampooing carpet is not enough to convert a smoking room to a non-smoking room. We had traveled straight through and were exhausted. We went right to the room to shower and by the time we had a choice to switch rooms, we chose the need to rest before continuing a long journey. Every time the air conditioner came on, it circulated another horrid stench. If you are going to remodel, then do it right - not cheap. Rip up the carpets, scrub the walls and replace EVERYTHING. Smoking rooms are disgusting. Non-smoking rooms should be just that. A nice clean lobby does not make-up for a terrible room. Never plan to stay here again, which is unfortunate because we travel this way at least 4 times a year. July 3, 2013
Rated 5.0 out of 5.0 by Excellent stay Great room. Very clean and an excellent value. The staff were friendly. June 28, 2013
Rated 5.0 out of 5.0 by Good rest and easy access to the nearby casino HIE hotels always offer a good value. The breakfast was hot, the staff was friendly and helpful, and the room was spacious. The location is handy to many, many restaurant options and is easy to find. Check-in was quick with my reservation but I've stayed here before w/o a reservation and they were just as accommodating. June 24, 2013
Rated 5.0 out of 5.0 by Facility Facility was great! Room was wonderful. Staff was perfect. June 23, 2013
Rated 5.0 out of 5.0 by Thanks Just traveling through area and needed a night stay.m This holiday inn express was very consistent to my previous,experiences and met and exceeded,my expectations. Staff very welcoming,m helpful, prompt and friendly to a couple weary travelers thanks!!! June 17, 2013
Rated 3.0 out of 5.0 by Late May 2013 This was our second time staying here in less than a month for multiple days each time. The cable TV is still messed, not sure why there are 3 "themes" on this TV. NEVER seen that before. This time there was an issue with hot water. One of a few hundred stays in a hotel to where no steam came out of the shower. Our entire time we had no paper towels. How the supervisor missed that for 4 days I have no idea. Our son stayed with us one night and the couch was not made.......not on it.......sheets....nothing. You pay over 125 a night and this many items to have an issue will not be good within a couple months.....meaning it will go down hill unless changes are made. This to me is now an average hotel just within 2 stays in a month. I was NOT recognized as a Gold Member...... June 9, 2013
Rated 4.0 out of 5.0 by Very clean, comfortable Front desk clerk needs better manners.....has no concern for guests June 8, 2013
Rated 5.0 out of 5.0 by Very clean, comfortable, friendly staff The hotel looked new. Our King suite was very spacious, comfortable and immaculate. The staff was very friendly and accommodating. We stayed here with our team for a tournament in Muncie-it worked out very well. I would definitely recommend this hotel! June 7, 2013
Rated 4.0 out of 5.0 by Great people and great service I travel a fair amount for work and always try to stay at Holiday Inn Express properties. This location is one of my favorites. The room is always clean and comforatbale and the people are always friendly and accommodating. May 21, 2013
Rated 4.0 out of 5.0 by Ball State Graduation First off let me say our experience was pretty good. You always have to be careful when making reservations online, due to the fact of getting a lower rate....you pay for it when you book it. Check in was good, we were on the first floor (not what we wanted but it was good.). The room was very good, average size bathroom (I think you should at least put 4 towels in the rooms though). The hot tub, was GREAT. Very relaxing in the room, with a view of the TV also. Had the microwave and fridge (fridge was GREAT). Plenty of TV channels....although it got a little confusing if you went through all the channels and started over......the channels were different. I understand for HD I guess...but not a third time. That might need to be checked in that room or offer an updated channel listing. Took me 2 nights to figure out :) Wireless worked great, lighting in the room was good. The bed was not the best, that would get a fair rating due to comfort and the pillows were "ok". An excellent part was that the AC worked GREAT. Nothing like sleeping in a hotel room and the AC not work good and it's hot and the room get stuffy with no air circulating. Shuttle for the race track is also available via the track, just ask the front desk. On a week night, they were there in 10 minutes and less than 5 minutes to take us back. We were in town for our son graduating at Ball State. Good rate here compared to Muncie for graduation. We are coming back the week of 5/22 for his wedding for 4 nights. I travel a lot for work and for me to pick the same hotel again for leisure and not driving to Indy should tell you this is a good hotel. May 13, 2013
Rated 3.0 out of 5.0 by breakfast was disappointing all weekend The hotel itself was OK, though they had no handicap accessible rooms available and we have a person in a wheelchair. There are no fridge/microwaves in the rooms! My son uses a medication and when I asked about the availability of a fridge in a room, I was told I could put his medication in the milk fridge in the breakfast room! (we ended up having to ice it in the sink because I was not leaving it in a public place!) Breakfast was not like we had at other holiday inn express hotels and we travel a lot. First day, egg omlets were overcooked and dry. There was bacon and biscuits but no gravy. No waffle machine, pancake one instead but it was broken down, so our son ate cinnamon rolls and bacon only. Day 2. Biscuits and gravy but no sausage or bacon, we were told that they are only allowed to put out eggs and one kind of meat and the sausage in the gravy counts as a meat. They were out of cinnamon rolls, pancake machine still broken. The people there were very nice, but they need to get a grip on whoever orders the food and decides on the menu because we could have stayed a lot of other places for the same or less money, that had better breakfast.....OH THERE IS NO HOT TUB IN THIS HOTEL. Thought all H.E. that had pools had a little hot tub too. Our room smelled like cigarettes, when we had to sign a form that said NO SMOKING or you will be fined. Also signed a pet free hotel form, and heard a little yippy dog all evening. Not the best HIE stay we have ever had that is for sure! May 11, 2013
Rated 5.0 out of 5.0 by Very Impressed I was very impressed with this location. It was a straight shot to Hoosier Park if you have time to spend a little extra and hope to make a little extra too! Workout room was nice! Living quarters was also nice, and the staff was very friendly. Would recommend this location to anyone in the area. May 9, 2013
Rated 1.0 out of 5.0 by BEWARE of the HORRIBLE Customer Service My Husband and I stayed here while we were in town looking at some real estate. The first room we were given smelled like smoke. Company policy is the front desk have to come up and smell it. Well after about 15 minutes someone came up and smelled the room and we were given another room. All was well, we were tired and it was late, but things happen and we were glad they corrected the issue. Since we were given another room, the front desk clerk forgot to cancel the other room and then charged us for the 2nd room as well. This is where it went down hill. I spoke to them twice in person over the course of our stay and had to call FIVE times over a 2 week period. I was promised call backs and no one ever called me back. I was always told that, "only the General Manager could take care of the issue and reverse the charges and she was not in right now." Finally, and let me reiterate, 2 WEEKS later, they took care of it and then I was put through to the General Manager to leave a voice mail because the 5th time I called, I asked for a free stay or room upgrade for the next time we were in the Anderson area. No one returned my call, yet again. Absolutely unacceptable. We had reservations and stayed there the 2/12-15 and then again on 2/17 & 18. We booked in advance through a 3rd party booking company, so it was already payed for, otherwise we would have cancelled our reservations and gone elsewhere. Go anywhere.....but here. May 7, 2013
Rated 5.0 out of 5.0 by Great Facility The handicapped enabled guest room was clean and adequately modified. I felt safe while staying there and will definitely stay at this hotel again when I am in the area. April 21, 2013
Rated 5.0 out of 5.0 by Very pleased with hotel We were pleased to find a clean, comfortable room for a good price. The beds and pillows were comfortable, bathroom was clean. Very nice lobby area, breakfast area and fitness room. Good breakfast for most people. Will be staying here again. April 10, 2013
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