Rated 4.0 out of 5 by 59
Rated 5.0 out of 5.0 by ct84now Seeing Andrews again
The hotel exceeded my expectations and I will be returning.
February 26, 2015
Rated 1.0 out of 5.0 by Savvy87 Disappointing staff and amenities
I was treated rudely by staff at check in. After going to the room I found no standard SuddenLink channels on TV, poor internet service, and half a shower door. It made for long, boring, and cold-shower weeknights.
Definitely not worth the nightly rate.
February 15, 2015
Rated 1.0 out of 5.0 by BeachKicker1 Poor Service...Over Priced
I spent more than 180 days in Holiday Inn Express Hotels last year. It is a great brand with the exception of Andrews, Texas,
I spent more than 12 weeks (M-F) from Nov 2014 thru Jan 2015 at this location.
1. More than six times my room had not been cleaned by 6pm in the evening. Twice I was told that "Sorry the cleaning staff had left for the day". Once after 3 days in a row of my room not being cleaned they asked me to wait because there we 2 people ahead of me who requested clean rooms.....(6 PM).
2. In more than 6 of the rooms, I lost more than $25 dollars worth of food because the refrigerators (no temp adjustment) froze my food or on one occasion the refrigerator did not work at all.
3. When I missed my check in date due to flight delay they insisted on charging me for a no show even though it was beyond my control. IHG had to call to get the charges reversed.
4. It is the highest priced Holiday Inn Express of the 30+ Holiday Inn Express Hotels I stayed in last year. The hotel gouges you on price due to the scarcity of rooms in Andrews.
If this had been my only experience with the Holiday Inn Express brand, I would never have used them again. Fortunately, this location is the exception to an excellent brand and value.
A Resident of Holiday Inn Express
February 11, 2015
Rated 2.0 out of 5.0 by Ross480 Need HD Television
Way too expensive for the room. No high definition TV, could not connect to internet, stains on carpet.
February 8, 2015
Rated 5.0 out of 5.0 by 1Eclipse Nice place to lay your head
Clean hotel, clean rooms, and hot breakfast options
February 6, 2015
Rated 2.0 out of 5.0 by JustTiffany Problematic
No washer in guest laundry
Breakfast food stale
Get up early or you won't have hot water in your shower.
December 18, 2014
Rated 5.0 out of 5.0 by sherry3 Comfortable bed
Beds are the best. The only thing I noticed that could be improved upon was the shower needed caulking and I think the hotel is overpriced.
December 18, 2014
Rated 5.0 out of 5.0 by jbmcpeters Professional friendly staff
I found this facility to have friendly and professional staff. Checking in and out was completed in a timely manner and the staff was very curtious. The service were very professional when dealing with a group of teenage girls while performing their duties.
December 16, 2014