Rated 4.4 out of 5 by 56
Rated 5.0 out of 5.0 by Llou Great place to stay
I got the last available room when a blizzard was coming through the state. Jen was so nice and great to work with, the hotel was clean and warm, and I got to stay in one of the newly remodeled rooms, which was very nice. Most of the time when staying in hotels I hear random noises from other rooms (doors closing, toilets flushing, water running) I didn't hear anything the night I stayed at the Express. I walked over to the restaurant next door for dinner, so I didn't have to move my car again! When I got back to the room I realized I didn't have a toothbrush, and Jen happily brought one up to my room for me! Thank you for the great customer service!
February 24, 2014
Rated 4.0 out of 5.0 by windy! Newly Remodeled
The hotel is in the process of being remodeled and we stayed in one of the newly remodeled rooms.
The rooms and new furniture are really nice, but the hallway colors were horrible. Didn't match the rest of the décor of the remodel.
The staff were wonderful and would definitely stay here again.
January 31, 2014
Rated 5.0 out of 5.0 by jaynut Honest!
Hayley made us feel so welcome as Priority Club members even though we came in with no advanced reservation this time. She explained the status of the remodeling project and assured us we should not be disturbed by the assembling of new furniture for the guest rooms. She was also able to upgrade our room, and we so enjoyed the jacuzzi! Anel is the best housekeeper ever! I forgot an item of value, and she had it turned in to the office almost before we were down the road any distance. I will be eternally grateful to her for her honesty! I hope I will be back to this hotel sometime in the future to thank her in person.
January 19, 2014
Rated 5.0 out of 5.0 by Titus19 Staff
Jennifer and Mystique were welcoming and provied area guidance for food and shopping needs.
December 24, 2013
Rated 3.0 out of 5.0 by Lloyd OK
Being Platinum Elite members we are usually given waters & snacks of some sort but this hotel does nothing. It was very clean but otherwise just average. Might consider a competitor next time we are in the area, there are many IHG hotels in the area that are better. Before booking they should tell you that they are remodeling & the pool is closed, we didn't care but families with children might.
December 24, 2013
Rated 1.0 out of 5.0 by workingman5 onenighter
over priced when the pool is shut down. not pool and not hot tub.
did not get anything for being a club member at the desk
i will not stay at this location again
December 23, 2013
Rated 5.0 out of 5.0 by TheDCTraveler Amazing Staff
Over Thanksgiving weekend, I was in Ankeny with my boyfriend for my best friend's wedding. If it wasn't for Jennifer (who I believe is the Manager of the Hotel) I would not have made the wedding in time.
I called the cab company in town and gave them a two hour notice for a pick-up.Two hours and twenty minutes later and several calls to the cab company (by hotel staff) - NO CAB - just the "the cab is on its way." It came to the point where we only had 20 minutes before the wedding started. This was when Jennifer volunteered to drive us to the wedding in her own car. I could not have been more surprise and grateful for her generosity.
THANK YOU, JENNIFER!!!
December 11, 2013
Rated 4.0 out of 5.0 by led66 Ankeny
Great place to stay whether for business or pleasure.
December 1, 2013